Community Feedback

Hey everyone, Just wondering if anyone else has noticed a dip in the quality of Commvault support recently? I’ve been a big fan of their support for years—always quick to jump in, super helpful, and they’d properly hand off stuff to other teams if needed. Felt like they really had your back, you know? But lately, it feels like they’ve started following this strict “rule book” approach—like, "A = A, B = B," and if something crosses into another stream within Commvault, they just tell you to raise a separate ticket. No calls, delays in responses, and it feels like they’re dodging issues instead of actually resolving them. It’s not even about break/fix tickets anymore—there’s this whole attitude shift. They used to go above and beyond, but now it’s like they just want to pass the buck. I’m not even gonna bring up ticket references, but I’ve seen enough of this trend to feel like it’s not just a one-off. We’ve got premium support f

Please let me know commvault hyperscale x advantages and disadvantages?

Fellow community members, Today is my last working day at Commvault, and I wanted to leave you all with a message of my appreciation and gratitude.  2 years ago, we were just about to launch an extremely ambitious project: a new and improved Commvault community.  Our previous community never received much attention, so our expectations were a bit tempered.  When the community launched, we could not have been happier!  Fast forward 2 years and we have over 9000 members, with over 4000 topics!  I'm beyond proud of everything we have all built together.  Our world grows smaller every day.  I have no doubt that this won't be the last time we speak with each other (there's always LinkedIn :-)). Keep helping each other and growing together.  This community's best days are still ahead! Forever grateful,Mike

Is there any information from a single source comparing commvault with its competitors, showing all the disadvantages and advantages?

Hello all, I have a few topics that I commented but I haven’t received any emails for updates or any of the subscribed topics. 1- Does anyone received emails from Community? 2- If it does have email updates, did anyone have the same issue of not receiving emails?  Thanks. 

I apologize ahead of time for how this may come off. Please do not get it from, I love this Forum and I do appreciate the hard work it takes to build and maintain this forum.that said: This is obnoxious:MAKE THIS GO AWAYI understand that one of the problems with forums is that people are likely to ask questions that have already been answered but there are 4 problems with this specific solution. IT DOESN’T WORK - This speaks to a larger related problem specifically searching the support site, namely that if I search for something using the exact keywords, not only will it not find it, it will find things completely, totally, and comically unrelated. The heading that says it will provide related topics provides 8 sug

We have had this product for several months and I can’t get it to work and every case I have created gets an automated message every week saying they are working on it but I have never had an actual response. Then I get frustrated and close the case and create a new different one, and the automatted feedback message gives a link to give 5 stars on everything and submits it with no input. The absolute worst and then they pad the numbers with the false 5 star reviews. We very much regret this purchase

Hello team, This might be a little unrelated question but I’m really curious what “CommVault” means.Just imagine it’s combination of two words.I’m still a newbie and not an English native speaker.Could you put this simply? Thank you.

Hello!My company has been using CommVault software for many years, and we have enjoyed all of its features and reliability. Now that the transition to the web-based Command Center is occurring, I have two requests/recommendations for the interface. Could this feature be included in the Slot View window? or is there another window which can display this information? 1: Could the Job Controller and Media-in-Library tabs be included as options to include on the Overview Dashboard? I realize the information in these could be quite extensive, but might it be possible? 2: Because my company consistently works with 25-35 tapes in the library at any given time, it is sometimes annoying to click between pages of 30 tapes in the “Slot View” window, because each page only contains twenty tapes. This problem is compounded by empty slots being displayed with the same space in the list as an actual tape in the library. This causes the list of tapes

I would like to provide feedback on the documentation related to Virtual Machine Threat Analysis.The current documentation explains Threat Analysis behavior mainly from a Linux perspective, but it does not clearly mention OS compatibility requirements between the Threat Scan Server and the guest OS of the VM being scanned.Based on validation in multiple environments, the following behavior is observed: Linux Threat Scan Server → supports Linux VM threat analysis Linux Threat Scan Server → does not support Windows VM threat analysis Windows VM threat analysis works correctly only when a Windows Threat Scan Server

Thanks for invitation to this community

Is there a mechanism to leave feedback for the standard Commvault website (www.commvault.com)?

Are there any activate blogs? Any news or tip’s tricks? I have been using it for about 6 months and really enjoy it. I would like to see who else is doing FSG and other query’s. If there is not one - would any of you be interested in reading one?

Tried opening the following post https://community.commvault.com/private-ask-an-sme-53/can-we-host-the-history-dbs-in-a-metrics-cs-8531Received the following message while trying to open the thread.  The message states to contact the Commvault Community team, but I do not know how/where….. 

I like 1-touch but I have to constantly compete with my customers about how much better Acronis is as a product. I would love to have a discussion with someone in development about this. If Commvault is truly the industry leader, BMR should be included.

HiI can read pages on the Community forum - but following a link, results in the above web page being shownHeres the link I tried to followhttps://community.commvault.com/tech-blogs-commvault-39/log4j-vulnerability-please-post-all-questions-here-1994Hope you can help

Hi Team,Please take down this post as It could be a possible security breach for my organization: 

About the backup and restore is talking about data saving from loosing the information for a company

Commvault MEME:Upgrading / Repairing with loose updates.one could say the upgrade lost its morals…  :)  

First, a brief introduction. I spent the first half of my career as a software developer - coding in C# (sometimes MS C++ and interop) and doing my best to manage IT at a small business. I can still vividly remember my times as an aspiring IT administrator - battling different backup agents, constantly running out of space on tapes, and that time we got hit by an IIS vulnerability. That’s when I realized that backing up meant nothing if you couldn’t recover. That’s also when I realized, I was a lot better at my day job - writing code.I joined Commvault nearly 12 years ago, and spent most of that time working in digital marketing. Today, I head up our customer marketing team where I wake up each day thinking about how to help you be more successful and show off your data protection super powers. Today, and every third Thursday of the quarter is #gettoknowyourcustomerday. So in the spirit of getting to know you better - what is your data protection superpower?  

Reason: It pains me to see this :  :)

I think it could be beneficial to have a non-public section for the reporting of minor bugs.I understand I could go through the full Support process, but I really don’t want to go to that much effort for a minor bug.