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Storage Limit Over-NotifyBit

asked in Self-Hosted Q&A

Commvault Storage Limit over-Extra GB

Dear Friend, My storage Limit is over. i need to get another 2TB or 4 TB in my renewal Period. kindly give me details, how much will be cost 1TB. please give your valuable suggestion. Amaranath

3 years ago

faiezByte

asked in Self-Hosted Q&A

Windows 2008 R2 iDA installation failed

Hi AllHaving issue to install agent on window server 2008 R2.Installation failed with this error.Anyone experience this issue?how to solve it.Thank you Line 232: Error: Cannot start service GxFWD(Instance001). Please start the service manually or try again. Line 345: 556 1 03/09 05:04:37 ### ### ### - Error: Failed to update File System Core(WindowsFileSystemiDataAgentCore) with error code 0x80070643. Line 345: 556 1 03/09 05:04:37 ### ### ### - Error: Failed to update File System Core(WindowsFileSystemiDataAgentCore) with error code 0x80070643. Line 352: 556 1 03/09 05:04:37 ### ### ### - Error: Installation failed. Please check the logs at [C:\Program Files\Commvault\ContentStore\Log Files]. Line 470: 1036 12 03/09 05:33:11 ### ### ### - Error: Failed to do pre-configuration for VSS Provider Line 478: 1036 12 03/09 05:33:16 ### ### ### - Error: Failed to do pre-configuration for VSS P

3 years ago

Tom EvansByte

asked in Self-Hosted Q&A

Hyperscale MR Install

Can anyone advise the recommended way to install a MR on Hyperscale cluster please?Remote installation from Comcell 1 node at a time or can all the nodes in cluster be selected in a single job? Does maintenance mode need to be used etc?Thanks in advance

3 years ago

GNealBit

asked in Virtualization and Containers

ERROR CODE [91:139]: Unable to connect to virtual machine host

Recently updated credentials password and now getting intermittent backup job failures. Failure reason: error code 91:139 Unable to connect to virtual machine host. Cannot complete login due to an incorrect user name or password.] Source: sdcvcsa01, Process: vsdiscovery ; I have verified the AD password and validated it again across the virtual machine credentials. Also, verified that m y AD password is not changing or account being locked out anywhere else.

3 years ago

jcutter03Bit

posted in Storage and Deduplication

Tape Library Options

Hello everyone, hopefully wanting to get some recommendations and possibly help. We are currently shopping to replace our HP LTO6 SAS Tape Libraries. We are looking at the Quantum i3’s to support LTO8. First off let me explain our setup2 Media Agents 4 Tape Libraries (HP LTO6) - 2 of them directly connected 6GB SAS to 1 media Agent and the other 2 drives directly connected 6GB SAS to the other media agentWe are looking at the i3 but would want both media agents to be able to utilize the same drives from the unit. We know how we currently have it setup and 2 drives belong to one media agent and the other 2 to the other. So some quick questions:Any recommendations on other brands we should look at? Anyone recommend the quantum tape drives? What would the setup of this look like from a SAS to Media Agent setup look like? Right now obviously 1 media agent can’t use the other’s tape drives and we dont want to be in this position in the new setup. If we have 4 drives we want all of our medi

3 years ago

SSchmidtCommvault Certified Expert

asked in Virtualization and Containers

Report for no vm backup

Hi all, we have the situation that we must backup hyper- cluster enviroment and some vms have vhds disks attached. As we know vms with vhds disks attached are not allowed to backup. We create 2 Subclients: 1 → Manually selection of all vms with vhdx discs only2 → Manaully selection of vms with system disc ( vhdx ) and exclude of vhds discs Now we have the problem that new created vms are not backup automaticcly. When we create an 3 subclient with the content of all unproteced vms it could be that new created vms with vhds are backuped and we went into trouble. My 2 Questions: 1 do you know any filter possibility for rthe vhds disks ?2 Is it possible to create an report for this cluster that reports all vms wich are not backuped or included in the 2 subclients ? regards Sebastian

3 years ago

BloopaByte

asked in Self-Hosted Q&A

trying to enable livesync on prod stuck

I try to enable livesync ont the prod customer commserve. In the control panel\Commserve LiveSync, I have selected the checkbox to Enable Livesync.The name the instance002 on each commserve is okI have selected the default CommServeDR, in connectivity I have chosen Use Existing Configuration and leave all by default.after 5 mn the Console is stuck. “Commserve Livesync datasaving in progress ...”When I verify naming in the process manager, I notice that the client name of each Instance002 contains _NODE at the end, but on the console the name is ok. Do you know why it appears ?Thanks ! when I go to process manager of each commserve I have :PRODClient name commserveClient Hostname csprod.mycustomer.comInstance Name Instance001CommServe Hostname csprod.mycustomer.comCommServe Name commserveClient name csprod-SQL_NODEClient Hostname csprod.mycustomer.comInstance Name Instance002CommServe Hostname csprod.mycustomer.comCommServe Name commserveSTANDBYClien

3 years ago

BartByte

asked in Self-Hosted Q&A

Why status red

Why is this marked as red (issue) in the admincinsole if the backup did run and completed successfully? (now it’s MAr 14, 5PM)

3 years ago

ArunKT

asked in Developer Tools, Integration and Automation

Need an API or CLI commands to update the path of the index cache in media agent.

Hello everyone, I am looking for an API call or CLI commands to update the path of the index cache in media agent. I am trying to write an Ansible playbook to update the index cache on commvault. Any help is much appreciated. Thanks in advance. Arun KT

3 years ago

Chris HollisVaulter

published in Share Best Practices

ContentStore Mailbox (SMTP Journal Solution) encountering TLS/Algorithm errors

Hi Community,For those who use our ContentStore Mailbox (SMTP Journal Solution) with M365, please note that we are seeing a spike in support incidents being raised due to either mail not being received or cleanup jobs not actually processing any mail. In each instance so far, we have determined that the reason for this is due to the SMTP access nodes still having TLS 1.0 and 1.1 enabled (these protocols were flagged for deprecation by MSFT a few years ago however official rollout appears to be happening now).As per this article: https://documentation.commvault.com/commvault/v11_sp20/article?p=28943.htm we recommend that TLS 1.2 be enabled and these legacy protocols be disabled in order for the agent to work correctly. You will need to ensure that your environment supports TLS 1.2 / apply the necessary MSFT updates in your environment to achieve this.You can validate if this problem is impacting you by viewing the Exchange Send Connector logs (default location: %ExchangeInstallPath%Tran

3610

3 years ago

BartByte

asked in Self-Hosted Q&A

Command Center - restore agents

Hi, For some environments, we use a VM based backup.For restoring purposes, we have restore agents installed on the vms, so that individual files can be restored.Works fine. Now the ‘problem’: when you use the command center, you can go to protection → file servers.Because we only use the agent as restore again (no backup license active), you can see the machines over there. BUT…on that page, they all show are “red - missed” sla….panic...Is there a way to “map” those machines to the vm , so that user doesn’t panic. Of course, not sure if you experience the same.

3 years ago

BartByte

asked in Self-Hosted Q&A

Documentation -> expert view -> down?

Trying expert view in the documentation, but after clicking sign in , there is an internal server error. Link I used: https://developer.commvault.com/11.22/expert/index.htmlKnown problems @ commvault? Expert view logon

3 years ago

Gabriele PalumboByte

asked in Storage and Deduplication

Create Plan with primary copy to Tape

Hi to All,Is it possible to create a Primary Copy in a Server Plan or Base Plan with only Tape destination? Thanks

3 years ago

Chris HollisVaulter

posted in Self-Hosted Q&A

Microsoft 365 Outage Alert - March 15th 2021

Hi Community,With the current Microsoft outage affecting various O365 platforms (refer to: https://status.office365.com/), please be aware that you may be experiencing issues within your environment. As a result of this outage, some of our support systems are impacted and if you’ve raised a new support incident, you may be delayed in receiving a reply. We sincerly apologize in advance for this inconvenience and we will update you once we’ve confirmed our systems are back online and operational. For now, please feel free to raise any technical questions or concerns in the community.

3 years ago

DianaBit

asked in Self-Hosted Q&A

Error backup Intellisnap for Oracle

When setting backup with intellisnap with Oracle appear "Unable to proceed with rman based snap to tape as catalog has not been specified by the user."

3 years ago

Mohit ChordiaByte

asked in Storage and Deduplication

Delete Mount Path from de-dupe library and decommission Media agent

Team,We are using windows servers as Backup media agents , I want to decommission one of the media agent “x” which is part of 3 libraries and dedupe storage policies. I have disbaled the mount paths on all 3 libraries associated with media agent “x” , view content shows that there is no data present on the mount path . When I try to delete the mount path associated with media agent ‘x’ faces below error -Mount path is used by a Deduplication database.The data on this mount path used by the deduplication DB could be referenced by other backup jobs. The mount path can be deleted only when all associated storage policies/copies with deduplication enabled are deleted. See Deduplication DBs tab on the property dialog of this mount path to view the list of DDBs and storage policies/copies. if I unshare the mount paths associated with media agent ‘x’ with other mouth paths of the same library and remove media agent ‘x’ from data paths tab in dedupe storage policy , the restore jobs starts f

3 years ago

iConsultantCommvault Certified Expert

asked in Self-Hosted Q&A

Libraries With Mixed Drive Types

Hi,We want to use a library with 1 LTO6 and 3 LTO8 tape drives.The LTO8 tape drives will be used for new backups on new LTO8 tapes (associating a Barcode Pattern with a Scratch Pool and the Storage Policy with the Drive Pool and Scratch Pool).The LTO6 tape drive will be used only for restores from existing LTO4 tapes.What will happen if I import an LTO4 tape in the library for a restore? Will it be loaded into the LTO6 tape drive automatically, or can I do something to arrange that? Or could it accidentally be loaded into an LTO8 tape drive?Thanks!

3 years ago

PatrikCommvault Certified Expert

asked in Self-Hosted Q&A

CV Failover and Network Proxies

Hi, When using the CV Failover setting sCSINTERFACELIST which contains a list of the primary and standby CS hostnames in the Commcell, is it no longer necessary to use proxies for all clients to connect to the active Commserve in a CV Failover and LiveSync setup? Can I set up the LiveSync without the Network Topology to use these proxies and just trust this additional setting to make the client connect to the active CS? Are there any pros and cons? /Patrik

3 years ago

TP_EricksonByte

asked in Self-Hosted Q&A

Extended Retentions are not adhering to retention rules in place

I'm having some issues with Retention cycles not adhering to the rules we give them. Are normal cycles are inc/diff are 7 days 1 Cycle, Weekly Full 28 days 1 cycle and Monthly Full for 1095+ 1 cycle. The daily retention we have no problems with , but its the weekly and monthly full’s that are not working correctly. The weekly full’s would keep the retention of a monthly full and the monthly full would keep the retention of a weekly full. I don't know if the “For Weekly Full Rule the Week Starts on” or the “For Monthly Full Rule the Month starts on “ is causing the issue, or if the “For all rules keep the:” is causing the problem.I don't know what these three rules technically do so i need help understanding these three to understand if i have them set incorrectly for the rules i am trying to set. “For Weekly Full Rule the Week Starts on”“For Monthly Full Rule the Month starts on ““For all rules keep the:”

3 years ago

TP_EricksonByte

asked in Self-Hosted Q&A

Does Commvault handle Microsoft Azure DNS and SQL?

So I am out of the womb new to Microsoft Azure. Our company is wanting to add Azure into our environment, and tried setting up some vm’s with azure which sadly I'm awaiting for my systems team to help me with. I poked them again to get the project started, however, he was talking about they are looking into Microsoft Azure DNS, and Azure SQL, and was wondering if Commvault handles backups for these two products for Azure? I straight up don't know the answer fully and tried googling, but just got more confused. If any of you guys know if these are straight forward something Commvault handles, or if “SQL” and “DNS” is to vague of a description. Let me know and point out some articles that i can take back to them for further collaboration.

3 years ago

thomas.SByte

asked in Self-Hosted Q&A

How to Update Tomcat in the CommCell

Hello, we have received a notice from our security department that we need to update the Tomcat on the servers for Commvault. Has anyone here already done such an update ? I think an update of the Tomcat would also mean a downtime for the affected system. I would like to inform myself in advance here about the procedure before I run into an error that could mean the failure of the backup service.RegardsThomas

3 years ago

TP_EricksonByte

asked in Self-Hosted Q&A

Can an incremental storage policy be used for multiple storage policies?

In order to remove excess storage policies, I was wondering if incremental storage policies can be shared across multiple storage policies? We use the incremental storage policies for our daily backups which has a short retention cycle of 7 days 1 cycle.

3 years ago

Sebastian KupkaByte

asked in Self-Hosted Q&A

Netapp Open Replication - 2 Copies of one volume

Hi everyone,i`ve been using intellisnap with netapp for a long time now at customers but always with the oncommand unified manager.been trying to test a bit with the netapp open replication now to get rid of the OCUM.so the setup is….2 netapp simulators, one cifs volume at the source, relationship set up.snapshot and vault to one destination volume works.snapshot and mirror to another destination volume (from same source) works.but i am getting errors, when it comes to set up one source volume to one destination volume using BOTH - vault and mirror type. this was working before with ocum - istn it supported with the open replication anymore?thank you in advance,Sebastian

3 years ago

bc1410Byte

posted in Share Best Practices

getting started with AWS and commvault

We are starting a new project with everything in AWS and planning to use commvault as our backup system via AWS. So Im still a novice with commvault and Im wondering when deploying the commvault image to an instance is it like everything wrapped up in one instance.? Such as the commserve, media agent etc…Or do I need to deploy various instances for each.? Do I need a server for commservr and another one for media agent etc…?

3 years ago

BloopaByte

asked in Self-Hosted Q&A

Next step - Test commserve failover (LAB) stuck

Hello,last post link bellow after validated that my Prod and standby commserve are functionnal. I have tried to execute the test failover from the process manager of prod commserve cs01All seems to be good but after 30 minutes it stuck at :Sending the request to make node [cs02-SQL] active...Checking PreRequisites for test failover operation... DoneConfirming no CommServe SQL LiveSync jobs are running... DoneDisable restore schedule for node [cs02-SQL]... DonePerform last sync up before failover... DoneRestoring database(s) with recovery option... DoneExecuting recovery tool in maintenance mode for test failover... DoneComparing the database and binaries version... DoneDisabling read only CommServe mode if enabled... DoneEnabling Test CommServe mode... DoneDoing name change if required... DoneRevoke CommServe certificate... DoneDelete firewall configuration file... DoneUpdate firewall settings... DoneEnabling and starting all the services... D

3 years ago

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