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Q&A. Technical expertise. Configuration tips. And more!

8577 Topics

Ryan CarrVaulter

published in SaaS (Metallic) Q&A

Need-to-Know SaaS (formerly Metallic) Resources

Whether you're a seasoned Metallic user or a newcomer, having the right resources at your fingertips is essential. This post aims to provide some key info for you. Community Interaction: 🗣️Our Community forum is an enriching space for you to ask questions, share best practices, and connect with both peers and Metallic experts. While many of your queries will find answers here, we've also compiled other crucial resources to bolster your Metallic experience. Key Resources to Bookmark: 📌Metallic.io:While it's our company website, its utility goes beyond basic information. Consider this your starting point if you ever feel lost. From release notes, case studies, and white papers to updates about our upcoming webinars – everything's there.Status Page 🚦Check the Ring status page to confirm the scheduled maintenance activity timings and window size. URL: https://ring-status.metallic.io/ For example, to check the Ring M102 scheduled maintenance activity window, access the following URL:: ht

Ryan CarrVaulter

published in SaaS (Metallic) Q&A

Customer Success Journey (as-a-Service)onboarding

Welcome to the Commvault Cloud Family! 🎉Hello and a heartfelt welcome to each one of you! We're thrilled to have you as part of the Commvault Cloud family. Our commitment is to make your journey to our platform both seamless and enriching.Why Engage with Your Customer Success Resources? 🤔While not every customer will have a dedicated Customer Success Manager (CSM), every one of you is important to us. Whether you're self-onboarding using our extensive resources or interacting with our team, our goal is to understand your unique needs and assist you in making the most out of Metallic.Tailored Guidance: Regardless of your plan, our resources are designed to offer advice specific to your objectives, ensuring optimal use of our platform. Efficient Onboarding: Utilize our videos, documentation, and community posts to onboard at your pace, effectively and efficiently. Continuous Support: For any queries, feedback, or suggestions, don’t hesitate to reach out to us via this platform or succ

Mohit KshirsagarVaulter

published in SaaS (Metallic) Q&A

Commvault Cloud Update - New Kubernetes Subscription

We are excited to announce a new Kubernetes subscription coming to Commvault Cloud on May 31, 2024. As part of our commitment to enhancing our services, we are implementing changes to the metering and billing process for Kubernetes environments protected in Commvault Cloud.What’s changing?Commvault Cloud Backup & Recovery for Kubernetes will be metered using capacity (front-end terabyte) instead of per-app licensing.How do I protect my Kubernetes Environments going forward?There is no change in how your Kubernetes data is protected. However, Kubernetes usage will be metered using a new Kubernetes subscription instead of the existing VM and Kubernetes subscriptions. How do I benefit?This change simplifies the Kubernetes environment licensing and makes sure your data protection needs are easier to size and scope for future planning.What if I am already protecting Kubernetes Environments using the VM & Kubernetes subscription?If you are currently protecting Kubernetes environments

Toussaint BrockVaulter

published in SaaS (Metallic) Q&A

SaaS-delivered Cyber Resilience: resources & free trialResources

SaaS-delivered Cyber ResilienceCommvault Cloud provides a streamlined SaaS solution for data management and protection, featuring easy deployment, low overhead, and simple subscription pricing. It offers unique storage flexibility with options for cloud or on-premises storage to optimize hybrid cloud workload recovery. With automatic upgrades, maintenance-free operation, scalable architecture, and robust security, Commvault Cloud ensures future-ready data protection as IT needs evolve.Scalability: Easily scales to meet growing data demands without the need for significant hardware investments. Cost Efficiency: Reduces upfront capital expenditures and lowers total cost of ownership by leveraging a subscription-based model. Simplified Management: Offers centralized management capabilities that reduce the complexity and resources required to manage data protection. Automatic Updates: Ensures the latest features and security updates are automatically implemented without disrupting business

Damian AndreVaulter

posted in Self-Hosted Q&A

Important Update for Version 11.32 Users: .NET 6.0 EOL

Hi folks,We want to inform our users that software version 11.32 requires Microsoft .NET 6.0, which reached its End of Support (EOS) on November 12, 2024.📢 Introducing Version 11.32.73 (or higher)This latest update eliminates the reliance on the now-outdated .NET 6.0 and introduces support for the more secure and modern .NET 8 long term support release. Support for this version of .NET expires in November 2026.We strongly recommend that all users of version 11.32 upgrade to 11.32.73 or higher to ensure the best experience and maintain a secure environment. You can download a copy of maintenance release 11.32.73 or higher directly from the support portal, or the store site.

M ScheepersCommvault Certified Expert

asked in Self-Hosted Q&A

log4j been used in Commvault

As maybe know the last day’s a lot of actions needs to performed regarding the Log4j vulnerbility. Is this also been used in the Commvault software?If so is there a patch/fix upcoming?

asked in Self-Hosted Q&A

Oracle RMAN backups - Connection with ClOraAgent failed

We have problem with backing up Oracle database via RMAN on Linux server. CommVault version is 11.20.9. When we kick off backup from RMAN it fails with these errors:RMAN error:RMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03009: failure of backup command on ch1 channel at 02/03/2021 20:55:06ORA-19506: failed to create sequential file, name="1024672_PPRFLPU_7bvm9l7h_235_1_1", parms=""ORA-27028: skgfqcre: sbtbackup returned errorORA-19511: non RMAN, but media manager or vendor specific failure, error text: CreateOraObject20: Job[1024672] thread[29473]: Connection with ClOraAgent failed(180 secs) for channel=1./var/log/commvault/Log_Files/ORASBT.log:=============================================================================================================29473 7321 02/03 20:54:59 1024672 ::ConnectWithClOraAgent() -

Vladan KojanicByte

asked in Self-Hosted Q&A

Failed to install Base Package

Hi all,Can someone help me with this error:Failed to install Base Package. Failed to access remote registrySource: commvault, Process: DistributeSoftwareError code was 68:182I want to install CV agent on new Windows server 2019 from our CV console. I read that I need to allow WMI users right access (its standard Admin user account with full rights), even I added our domain admin on WMI access list - SAME ERRORThen I read I need to start Remote Registry service - its started and SAME ERRORThen I disabled Firewall and that machine - SAME ERRORWhat can be a problem?Thanks

Mike StrueningVaulter

published in Self-Hosted Q&A

Log4j Vulnerability - Please Post All Questions Here

Summary The following thread describes the potential exposure to the Apache Log4j vulnerability and steps to update Commvault software.It has been confirmed that a small subset of Commvault agents are impacted. Update as of 1st February: Maintenance Release to bring Log4j version to 2.17.1 across Commvault software platform has been released. This release includes the upgrade of components that previously used Log4j 1.x. Update as of 20th December: Maintenance Release including relevant hotfixes now available for Commvault software, see section “Maintenance Releases”. Please note customers who have already applied hotfixes for Log4j 2.16, do not need to install.For customers with Commvault Hyperscale X and Distributed storage, please see section new Community article here: Apache Log4j informationCVE-2021-44228: Apache Log4j2 JNDI features do not protect against attacker controlled LDAP and other JNDI related endpoints. From log4j 2.15.0, this behavior has been disabled by default C

Mahendra KurniawanBit

asked in Self-Hosted Q&A

Client connectivity status not ready for MediaAgent

Hi all,I just installed Unix based Media agent and facing this problem when I check readiness from Commserve Commcell Client connectivity status not ready for MediaAgent Client not ready with error 1. Communication failure between Client cvlt and the CommServe. Error returned is:Internal error occurred -5. Please retry the operation. Media Agent not ready with error 1. MediaAgent is offline. Please check if the MediaAgent is reachable and this product's services are running Have you ever experienced the same