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11.22 Download

  • 26 February 2021
  • 10 replies
  • 600 views

Userlevel 6
Badge +13


Someone having similar issues downloading 11.22 from the console:

 

11200 c974  02/26 12:01:11 8888237 downloadSingleFile() - Failed to download file [CVMedia/11.0.0/BUILD80/SP22_3184510_R871/Windows/BinaryPayload\3949.cab] to [11.0.0\SP22_3184510_R871\Windows\BinaryPayload\3949.cab] with error:[0xEDD00000:{CvCURL::CvProtocolReq::download(460)} + {CvCURL::CvProtocolReq::SendReqest(611)} + {CvCURL::CvProtocolReq::Execute(687)/CvCURL.0.0x0-Requested Operation Failed. Return value from CURL: [0] Response code from server: [403]}]  ==> forbidden from Commvault cloud webserver.

11200 c974  02/26 12:01:11 8888237 downloadSingleFile() - Retry the download, round [1]

 

 

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Best answer by Bart 26 February 2021, 13:21

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10 replies

Userlevel 6
Badge +13

Found the problem:  A virus (GenericMacro) was detected in file 3949.cab ……….

Userlevel 7
Badge +23

@Bart , can you share more details about the AV that made the detection?  I want to be sure to share this with the devs so they can see why it was flagged.

Userlevel 7
Badge +23

Hey @Bart , wanted to follow up to see if you had any details to share.

Thanks!

Badge +2

@Bart , can you share more details about the AV that made the detection?  I want to be sure to share this with the devs so they can see why it was flagged.

@Bart can you see the detection, because I have the same problem.

 

Thank

Userlevel 6
Badge +13

I didn’t know something was pending me, but the only detection which was mentioned is “GenericMacro”. No other infromation available from the antivirus. (rather generic of course 😛 )

Userlevel 7
Badge +23

Thanks, @Bart .  I’ll pass this along as an FYI.

Userlevel 7
Badge +23

@Bart , can you advise on your AV vendor?  Can you also see what was in that cab file?

Thanks!!

Badge +2

Thank for you help. I disabled the antivirus and download was successful.

Userlevel 7
Badge +23

@Diana , what AV are you using?  Can you check out the referenced cab file in your error and see what was inside?

Thanks!

Badge +2

@Mike Struening the AV is apex one trend micro. My case, I could not download other file from cloud.commvault and when Itried to copy software.

 

Regards.

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