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2 factor authentication doesn't work with onetouch

  • 21 January 2022
  • 2 replies
  • 60 views

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Hi Team,
we have a case, where customer is trying to perform one touch recovery 
 It seems like the pin doesn't work. We can type in the password and PIN and it lists the clients. Once the desired client is selected it seems like it's trying to use the password again but the PIN has expired so it says wrong password or username.

i have checked the  previous cases for the  same issue.
and the  resolution provided was one touch recovery does not support 2FA
and a reference CMR was created CMR ID 256780

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Best answer by Satheesh Raj 24 January 2022, 08:23

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Userlevel 7
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Hi @Satheesh Raj !  Hope all is well!

I just checked the status of the CMR and it is on the roadmap, though it doesn’t seem prioritized.

Is this something you’d like to have implemented?  I see you are a CV employee, so I would advise reaching out to the developers involved for potential prioritization.

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Hi @Mike Struening 

i have checked with DEV team, and said it will take time for the implementation.
same has been informed to customer.