Question

Backup copy job resumed after occurred Event 19:122

  • 18 November 2021
  • 5 replies
  • 95 views

Badge +1

Hello Community, 

After few days one of the Media Agent in AZURE for one subscription issue occurred with Backup Copy jobs for File Servers which size is about 22 TB. Only info which occurred in Events logs is: 

Received failed message for job [3155290], phase [Backup]

I am looking for reason of that error. After that the jobs started from begning.

Please let me know when I should look for more details for that the job. 

Regards, 

Michal 


5 replies

Userlevel 7
Badge +14

Hi Michal

Thanks for the question.

When searching on error 19:122 occurrences, I have found these affect many different agents and generally appear to be for network related issues.

Potentially, for a large job such as yours, there was a temporary drop in network connectivity or delayed response if the machines became busy, causing the connection to drop?

We might be able to get closer to the answer if you are able to post some logs, try CVD.log as a first port of call.

Thanks,

Stuart

Badge +1

Hello, 

From my site I checked CVD.log, but in the files there aren’t any error in the time frame when the problem occurred in the job I checked from 5 days ago and every time the error doesn’t appear in the  log from CVD service.  

In attachment I am adding log which is collected from the media agent. 

Time point of error is 3:49:16 AM from today. JOB ID is 3155290. 

CVD.log added  to the task. 

Please let me know if something is visible in the log file. If not  where I should looking for more details about that Backup Copy failed. 

Regards, 

Michal 

Userlevel 7
Badge +23

Hi @Michal128 , I checked the cvd.log file but it ends at 3:42.  Can you see if there’s anything for this job at the time in question?  I’m not seeing anything even close to that time.

Badge +1

Hello Mike, 

I checked the logs file too. But nothing  appeared in the log file. Right now the log file which could store that info was removed. Backup Copy right now is working correctly. Backup Copy started without issue after restart Media Agent, but very imporant to do that with option “Deallocation” resources in AZURE. After that the machine will start from scrtach and new resources are assigned to VM from AZURE site. 

Regards, 

Michal 

Userlevel 7
Badge +23

Let’s keep this open for a while (no rush on my part, for sure).  Once it happens, get a copy of the log files saved to the side, and share the CVD.log file.  We may need to get a support case created, but let’s see what we can do here first.

I don’t want you to have this hanging over your head :nerd:

Reply