Cloud DR Backup needs a to request Access to Download

Hi,

there seems to be a recent change, you now need to request to access/download the DR-sets.

I can see some of the pros and cons, maybe you can tell us a little bit more about the reason and the process, the request is taking on the commvault side.

I tried a testrun on friday, requested the download at 7:48 am (CEST) and got the request approved after 8h (at 3:32 pm (CEST).

Also the request was sent to the mail-address of the account holder.

If there was a real Disaster, i would have had to raise a ticket and hopefully could get the DR-Set faster, but that is another thing you need to do, and if you need the DR-Set, you will have your hands full.

To improve the process, I would like to suggest the following additions:

1.) Give a timeframe, how long the request will take. At the moment, there is no information and it would be good to get a timeframe. In a Restore-Test or other none vital operation, the 8h response time can be worked around.

2.) Lets give us the option to add another Mail-Address to the request. So if the local Mail-Address is comprimised (we are talking about a DR scenario here), we can add an webmailer to get the message.