commserve upgrading from sp24 to sp28

Good afternoon.  The software will look for a supported version of SQL server.  SQL 2014 is not supported in FR28 so the software will install a supported version, most likely SQL 2016.

The upgrade will leave the SQL version that you have installed. If you want to use a newer SQL version, first you have to validate if the OS for existing CommServe will support it or if you have to deploy a new machine.

This is the process we call CommServe hardware refresh, the one I normally use when we want to use a newer OS or SQL Server version for the CommServe.

Other option will be to upgrade the SQL version installed directly using MSSQL binaries but this is outside of CommVault.

I did an upgrade this week from 11.24.40 to 11.28.44. SQL version installed is SQL 2014 before and after the CommServe update. Of course, hardware refresh should be planned for using a newer SQL version, but that was not part of my scope for that customer.

Look at this link from 11.22, since 11.16 we started with MSSQL2016:

https://documentation.commvault.com/11.22/expert/2801_commserve_server_system_requirements.html

If now you check this link 11.23, where MSSQL 2014 is removed:

https://documentation.commvault.com/11.23/expert/2801_commserve_server_system_requirements.html

You are in 11.24, should you be concerned already? MSSQL 2014 is removed as well.

https://documentation.commvault.com/11.24/expert/2801_commserve_server_system_requirements.html

So if you get the idea, update will work but plan for having the SQL version to a recent one. Or if you prefer there is an alternative other option, keep 11.24 and update to MSSQL 2019 and then update to 11.28.