Is anyone out there taking CommVault data and either pushing it to… or pulling it from Service Now? I would love to take the reporting capabilities of Webconsole and put them into Service Now inside of my asset management space. I’d love to be able to build a space inside of Service Now where my customers can get their most FAQ’d questions that they ask my team. The biggest issue we are having in this is the lack of support for integration from CommVault itself. Only since FP21 does CommVault allow multiple CommCell support but there is still no internal integration between CCID’s for a singular repository of “fact” that could then be queried against. In fact the only way CommVault has gone on record to support this endeavor is to setup a MID server contact for each CommCell and then force me (customer) to support all of its integration.
In my opinion, all of this could be avoided if webconsole was able to be integrated with Service Now where webconsole would do the work and Service Now would be the face… However… CommVault seems to disagree with me. In my view an “Ask the Client” bottom-up approach is easier. If I could send a simple QScript to the client where Service Now is actually controlling the -c variable I could make an interactive button for something as simple as “Check Readiness” returning a $string that could be stored by Service Now for a length of time. Based off this I could also run a custom report such as %LastBackup%, %LastAuxCopy% and/or keep custom reporting for AUDIT purposes.
What has been proposed to me isn’t integration between the two vendors but rather a brute force ask, ask, ask and ask approach to multiple commcells.
Has anyone else ventured down this path?
Best answer by Christian KubikView original