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Delete Edge Monitor don t working

  • 15 March 2022
  • 8 replies
  • 207 views
K
Rank
Userlevel 2
Badge +11

Hi, 

 

I have question.

Disabling / removing Edge Monitor does not work according to Hiding Edge Drive on Laptops (commvault.com) instructions

https://documentation.commvault.com/11.24/expert/41431_hiding_edge_drive_on_laptops.html

Edge Monitor still appears in the corner of the screen:

Setting on the client in the CV console:

I will be very appreciate for help

Greetings, 

Kinga

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Best answer by Mike Struening RETIRED 17 March 2022, 15:37

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8 replies

O
Rank
Userlevel 6
Badge +15

 Good morning.  If you restart the client after the Additional Setting is added, doe the Edge Monitor still show?

K
Rank
Userlevel 2
Badge +11

@Orazan thanks for your time. It was restart few times after added additional settings. 

K
Rank
Userlevel 2
Badge +11

@Orazan but restart not helping 

Mike Struening RETIRED
Rank
Userlevel 7
Badge +23

@kszaf , looks like things aren’t working as expected.

Can you open a support case and share the incident number here?

https://www.linkedin.com/in/michael-struening
K
Rank
Userlevel 2
Badge +11

@Mike Struening @Orazan maybe you now how permanently delete edge monitor?

 

O
Rank
Userlevel 6
Badge +15

 @kszaf Good morning.  As @Mike Struening  mentioned, it would be best if you opened a case with customer support.  Please post the incident number here when you do so that we can track the progress.

Mike Struening RETIRED
Rank
Userlevel 7
Badge +23

Hey @kszaf , following up on this one.  Any chance you were able to get an incident created?

https://www.linkedin.com/in/michael-struening
Mike Struening RETIRED
Rank
Userlevel 7
Badge +23

Hey @kszaf , following up on this one.  Any chance you were able to get an incident created?

Thanks!!

https://www.linkedin.com/in/michael-struening

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