Hello Commvault Community,
Today I have a problem with Exchange 2010 operations, and more specifically for the Outlook 2013 application.
When deleting e-mails from an archived mailbox, an error appears:
"Mailbox [<Mailbox Name>], Skip / Failure Reason [Error: MAPILogonEx failed, reason:> [MAPI_E_LOGON_FAILED (0 × 80040111)] <, Please verify that the profile this product created can log on to its associated mailbox using the Exchange Client Software. If this software is not currently installed, log on to the Exchange Server using this product's Exchange Account.] "
This is probably an outlook on access node problem, I just don't know what. Outlook 2013 × 64 is installed on Exchange 2010.
At first I thought that "Disabling MAPI Over HTTP" would solve the problem, but this is Exchange 2010, not 2013. Interestingly, the mechanism for outlook 2010 works, but does not work for outlook 2013.
In the attachment I am sending the content of two logs that record the behavior of the processes for JobID ended with an error.
In the "CVMailCleanUp.log" log you can see the following entries:
2176 eb0 11/05 12:21:41 3155306 Service account [xyzDOMIAN \ cv-exchange]
2176 eb0 11/05 12:21:41 3155306 physicalClientName [cv-outlook2]
2176 13bc 11/05 12:22:00 3155306 Current Exchange version for service account [cv-exchange] = 14
2176 13bc 11/05 12:22:00 3155306 Profile [cv-exchange] is used for this job
2176 13bc 11/05 12:22:00 3155306 Could not logon using the profile cv-exchange (MAPI_E_LOGON_FAILED (0x80040111)).
2176 13bc 11/05 12:22:00 3155306 Failed to logon to MAPI profile cv-exchange
2176 13bc 11/05 12:22:00 3155306 Failed to attach MAPIProvider object
2176 13bc 11/05 12:22:00 3155306 Mailbox [VAT-Correspondents] Cleanup Statistics: Stubbing Status: [failed], Processed Folders (Stubbing): , Failed Items: , Stubbed Items:  , Deleted Items: , Skipped Items: , Space Saved:  Bytes, Pruning Status: , Folders Processed (Pruning): , Folders Failed (Pruning): , Failed Items (Pruning): , Pruned Items: , Time To Process (Total): [0.026771] seconds, Time To Process (Stubbing): [0.006851] seconds, Time To Process (Pruning): [0.000000] seconds
2176 13bc 11/05 12:22:00 3155306 ExAgentController :: CompleteData () - Agent [cv-outlook2_Remote0] Received Status [failed] for data [EA572BA9XB929X443AX904DX342E52D02ED5] from worker 
1. Service account [xyzDOMAIN\ cv-exchange]
2. cv-exchange profiles
Could this be the reason why the task ends with such an error? If my track is wrong, where can I find the cause of the problem? I am asking because I have not received an answer from the client yet.
I am asking for help in solving the described problem.
Thanks & Regards,
Best answer by Mike StrueningView original