what does this mean Failed to extract the simpana mount path
it will complete the backup but fail with about 74 file out of 414 file seen.
Stuart Painter1 year ago
Please would you confirm where this error is seen, what task was being performed, client OS, etc. so we can research some options.
I have searched case history for “Failed to extract the simpana mount path” and found this error has previously been seen for linux client 1-Touch backup where client permissions were preventing successful backup.
Errors seen previously:
Client: linuxclient01 ERROR CODE [6:966]: System state backup failed : [Failed to extract the simpana mount path.]
In a previous case, Commvault agent on linux client was installed with a regular user and not as root, so did not have permissions to access OS resources or paths.
Reinstallation as root resolved this issue and 1-Touch backup was successful.