Question

Guest File Restore failed

  • 20 February 2023
  • 2 replies
  • 329 views

Badge +3

Hi Team,

 

I am doing restore of particular mount point of linux server. 

 

I have selected the guest files and folder option for restore. I clicked on the server and getting below error while browsing. 

Browse failed due to error while mounting virtual machine: FREL mount failed:  (CV.0x5). 

 

Can you please suggest here.


2 replies

Userlevel 6
Badge +15

Good morning.  I would recommend rebooting the client with FREL installed and reattempting the browse.  This error is usually caused by an environmental condition.   If it fails after the reboot, I would recommend opening a support ticket for this issue.

Userlevel 6
Badge +14

Hi @Ajinkya ,

What version is this please?

Was this working before? If so, anything has changed?

What is the Read/Write Speed on the Disk Library, can you run Validate Mount Path

https://documentation.commvault.com/2022e/expert/9198_validating_mount_path.html

Otherwise yes, as Orazan said, don’t hesitate to log a case so we can check.

Let me know

Best Regards,

Sebastien

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