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How to resolve "Optimized scan could not process the request for [path]"

  • 28 January 2022
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Userlevel 2
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A couple of my Linux file agents are showing events telling me that “Optimized Scan could not process the request for [/home/]. Falling back to regular scan for this volume/path. Possible causes: Optimized Scan Service is down, Optimized Scan does not monitor this volume/path, or the database is inconsistent.”

This may have begun after updating the commserve, mediaagents, and the Linux agents to 11.25.19 a couple days ago.

How can I resolve this? I couldn’t find documentation on this issue. I am not the primary admin for these file servers, I’m just the commvault admin. I examined the FAQ here and I don’t believe that any of these are the issue.

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Best answer by Stuart Painter 31 January 2022, 12:55

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Userlevel 7
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Hi @ZachHeise 

It will depend on what is found in /home, for example if the installation location has been changed to /home, this is not monitored by Optimized scan.

You can change the volumes or manually add locations to monitored volumes:

Manually Adding Volumes to the Monitored Volumes List

The error suggests that something is present in /home that is not monitored, this may be the installation files themselves or something else, filescan.log may reveal more details.

Thanks,

Stuart