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I am not able to browse and restore data from latest incremental backup.

  • 20 September 2022
  • 15 replies
  • 113 views

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  • There is a data loss in customer environment.
  • Customer wants me to check if there was anything which was backed up and could possible be restored.
  • There are 2 incremental backups from which data needs to be restored.
  • But while browsing the incremental data is stuck at “loading data….” and not actually loading data.
  • Previous incremental backups are being browsed successfully.
  •  

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Best answer by Collin Harper 20 September 2022, 22:57

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15 replies

Badge +3

Hi @Mike Struening ,

Case #220920-457

Userlevel 7
Badge +23

@RandomCustomer can you share the case number so I can follow up?

Userlevel 4
Badge +10

Hello @RandomCustomer 

The ticket most likely went to the Media Management Team or one of the Filesystem Teams who are unable to assist with Log Upload issue. A separate case should be created for our Server Team to assist you.

 

Thank you,

Collin

 

Badge +3

I have a case opened with Commvault but the log collection is failing and they are not able to assist.

Badge +3

Hi @Collin Harper ,

PFB the excerpts from IndexCheckPointSummary.log

7212  4f88  09/15 13:00:27 9056 CheckPointSummary:() - Compaction initiated for DB [8F796178-FA69-4A1A-843B-BFADEF20072C]
7212  4f88  09/15 13:00:27 9056 CheckPointSummary:() - DB [8F796178-FA69-4A1A-843B-BFADEF20072C] Backup Skipped. Reason: Criteria not met.
18456 1ca8  09/16 13:01:38 9068 CheckPointSummary:() - DB [8F796178-FA69-4A1A-843B-BFADEF20072C] Backup Done. Versions Added [0]. appId [113].
20876 3dfc  09/17 13:00:44 9107 CheckPointSummary:() - DB [8F796178-FA69-4A1A-843B-BFADEF20072C] Backup Skipped. Reason: Criteria not met.
20800 2cb4  09/18 13:00:31 9151 CheckPointSummary:() - DB [8F796178-FA69-4A1A-843B-BFADEF20072C] Backup Skipped. Reason: Criteria not met.
4476  2250  09/19 13:00:47 9164 CheckPointSummary:() - DB [8F796178-FA69-4A1A-843B-BFADEF20072C] Backup Skipped. Reason: Criteria not met.
18816 5280  09/20 13:00:43 9178 CheckPointSummary:() - DB [8F796178-FA69-4A1A-843B-BFADEF20072C] Backup Skipped. Reason: Criteria not met.
3008  2088  09/21 13:00:57 9194 CheckPointSummary:() - DB [8F796178-FA69-4A1A-843B-BFADEF20072C] Backup Skipped. Reason: Criteria not met.
22940 4564  09/22 13:00:30 9207 CheckPointSummary:() - DB [8F796178-FA69-4A1A-843B-BFADEF20072C] Backup Skipped. Reason: Criteria not met.

 

IndexServer.log

19120 42fc  09/22 14:40:23 ####  [1] Jobs are currently active. Active Jobs [8F796178-FA69-4A1A-843B-BFADEF20072C_IDX_BACKUP8967 ]. Jobs with errors [].
19120 42fc  09/22 14:50:23 #### runtime info of db [<?xml version="1.0" encoding="UTF-8" standalone="no" ?><Indexing_BackupJobState appGuid="8F796178-FA69-4A1A-843B-BFADEF20072C" appType="29" bkpType="4" commcellNumber="126115248" itemsAdded="286340" jobId="8967" largeFileBackup="1" timeTaken="662994"><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000009.al" streamId="109f287c587210f3b72e94add31926b7*default*111b85cbc0f0e5aa674b9adb4a43aa7b" totalLogsProcessed="9" totalLogsToProcess="26"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000002.al" streamId="109f287c587210f3b72e94add31926b7*default*default" totalLogsProcessed="2" totalLogsToProcess="2"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="" streamId="1bf76be6de99186e54f5516978a17146*default*111b85cbc0f0e5aa674b9adb4a43aa7b" totalLogsProcessed="0" totalLogsToProcess="15"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000002.al" streamId="1bf76be6de99186e54f5516978a17146*default*default" totalLogsProcessed="2" totalLogsToProcess="2"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000011.al" streamId="5836b0f93b099a2a405bfae9e958bf42*default*111b85cbc0f0e5aa674b9adb4a43aa7b" totalLogsProcessed="11" totalLogsToProcess="11"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000002.al" streamId="5836b0f93b099a2a405bfae9e958bf42*default*default" totalLogsProcessed="2" totalLogsToProcess="2"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000002.al" streamId="fda24251439b0c847da6a946ba14ad58*Troubleshooting*default" totalLogsProcessed="2" totalLogsToProcess="2"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000003.al" streamId="fda24251439b0c847da6a946ba14ad58*default*111b85cbc0f0e5aa674b9adb4a43aa7b" totalLogsProcessed="3" totalLogsToProcess="16"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000002.al" streamId="fda24251439b0c847da6a946ba14ad58*default*6666cd76f96956469e7be39d750cc7d9" totalLogsProcessed="2" totalLogsToProcess="2"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000002.al" streamId="fda24251439b0c847da6a946ba14ad58*default*default" totalLogsProcessed="2" totalLogsToProcess="2"/><jobCommitMsg containsDelayedCatalog="0" enableEndUserErase="0" enableQuotaManagement="1" endTime="1662847453" logAfileCreationTime="1662847453" skipLargeFileTrueUp="1" startTime="1662807615" synthFullCataloged="0"><streamCounts componentId="111b85cbc0f0e5aa674b9adb4a43aa7b" numFiles="26" streamId="109f287c587210f3b72e94add31926b7" viewId="default"/><streamCounts componentId="default" numFiles="2" streamId="109f287c587210f3b72e94add31926b7" viewId="default"/><streamCounts componentId="111b85cbc0f0e5aa674b9adb4a43aa7b" numFiles="15" streamId="1bf76be6de99186e54f5516978a17146" viewId="default"/><streamCounts componentId="default" numFiles="2" streamId="1bf76be6de99186e54f5516978a17146" viewId="default"/><streamCounts componentId="111b85cbc0f0e5aa674b9adb4a43aa7b" numFiles="11" streamId="5836b0f93b099a2a405bfae9e958bf42" viewId="default"/><streamCounts componentId="default" numFiles="2" streamId="5836b0f93b099a2a405bfae9e958bf42" viewId="default"/><streamCounts componentId="111b85cbc0f0e5aa674b9adb4a43aa7b" numFiles="16" streamId="fda24251439b0c847da6a946ba14ad58" viewId="default"/><streamCounts componentId="6666cd76f96956469e7be39d750cc7d9" numFiles="2" streamId="fda24251439b0c847da6a946ba14ad58" viewId="default"/><streamCounts componentId="default" numFiles="2" streamId="fda24251439b0c847da6a946ba14ad58" viewId="default"/><streamCounts componentId="default" numFiles="2" streamId="fda24251439b0c847da6a946ba14ad58" viewId="Troubleshooting"/><validAfiles val="23809"/><validAfiles val="23810"/><validAfiles val="23811"/><validAfiles val="23812"/></jobCommitMsg></Indexing_BackupJobState>]
19120 42fc  09/22 14:50:23 ####  [1] Jobs are currently active. Active Jobs [8F796178-FA69-4A1A-843B-BFADEF20072C_IDX_BACKUP8967 ]. Jobs with errors [].
19120 42fc  09/22 15:00:23 ####  [1] Jobs are currently active. Active Jobs [8F796178-FA69-4A1A-843B-BFADEF20072C_IDX_BACKUP8967 ]. Jobs with errors [].
19120 42fc  09/22 15:10:23 #### runtime info of db [<?xml version="1.0" encoding="UTF-8" standalone="no" ?><Indexing_BackupJobState appGuid="8F796178-FA69-4A1A-843B-BFADEF20072C" appType="29" bkpType="4" commcellNumber="126115248" itemsAdded="286340" jobId="8967" largeFileBackup="1" timeTaken="662994"><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000009.al" streamId="109f287c587210f3b72e94add31926b7*default*111b85cbc0f0e5aa674b9adb4a43aa7b" totalLogsProcessed="9" totalLogsToProcess="26"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000002.al" streamId="109f287c587210f3b72e94add31926b7*default*default" totalLogsProcessed="2" totalLogsToProcess="2"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="" streamId="1bf76be6de99186e54f5516978a17146*default*111b85cbc0f0e5aa674b9adb4a43aa7b" totalLogsProcessed="0" totalLogsToProcess="15"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000002.al" streamId="1bf76be6de99186e54f5516978a17146*default*default" totalLogsProcessed="2" totalLogsToProcess="2"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000011.al" streamId="5836b0f93b099a2a405bfae9e958bf42*default*111b85cbc0f0e5aa674b9adb4a43aa7b" totalLogsProcessed="11" totalLogsToProcess="11"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000002.al" streamId="5836b0f93b099a2a405bfae9e958bf42*default*default" totalLogsProcessed="2" totalLogsToProcess="2"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000002.al" streamId="fda24251439b0c847da6a946ba14ad58*Troubleshooting*default" totalLogsProcessed="2" totalLogsToProcess="2"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000003.al" streamId="fda24251439b0c847da6a946ba14ad58*default*111b85cbc0f0e5aa674b9adb4a43aa7b" totalLogsProcessed="3" totalLogsToProcess="16"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000002.al" streamId="fda24251439b0c847da6a946ba14ad58*default*6666cd76f96956469e7be39d750cc7d9" totalLogsProcessed="2" totalLogsToProcess="2"/><streamsPlaybackState inodeStore="" lastPlayedlogFile="00000002.al" streamId="fda24251439b0c847da6a946ba14ad58*default*default" totalLogsProcessed="2" totalLogsToProcess="2"/><jobCommitMsg containsDelayedCatalog="0" enableEndUserErase="0" enableQuotaManagement="1" endTime="1662847453" logAfileCreationTime="1662847453" skipLargeFileTrueUp="1" startTime="1662807615" synthFullCataloged="0"><streamCounts componentId="111b85cbc0f0e5aa674b9adb4a43aa7b" numFiles="26" streamId="109f287c587210f3b72e94add31926b7" viewId="default"/><streamCounts componentId="default" numFiles="2" streamId="109f287c587210f3b72e94add31926b7" viewId="default"/><streamCounts componentId="111b85cbc0f0e5aa674b9adb4a43aa7b" numFiles="15" streamId="1bf76be6de99186e54f5516978a17146" viewId="default"/><streamCounts componentId="default" numFiles="2" streamId="1bf76be6de99186e54f5516978a17146" viewId="default"/><streamCounts componentId="111b85cbc0f0e5aa674b9adb4a43aa7b" numFiles="11" streamId="5836b0f93b099a2a405bfae9e958bf42" viewId="default"/><streamCounts componentId="default" numFiles="2" streamId="5836b0f93b099a2a405bfae9e958bf42" viewId="default"/><streamCounts componentId="111b85cbc0f0e5aa674b9adb4a43aa7b" numFiles="16" streamId="fda24251439b0c847da6a946ba14ad58" viewId="default"/><streamCounts componentId="6666cd76f96956469e7be39d750cc7d9" numFiles="2" streamId="fda24251439b0c847da6a946ba14ad58" viewId="default"/><streamCounts componentId="default" numFiles="2" streamId="fda24251439b0c847da6a946ba14ad58" viewId="default"/><streamCounts componentId="default" numFiles="2" streamId="fda24251439b0c847da6a946ba14ad58" viewId="Troubleshooting"/><validAfiles val="23809"/><validAfiles val="23810"/><validAfiles val="23811"/><validAfiles val="23812"/></jobCommitMsg></Indexing_BackupJobState>]
19120 42fc  09/22 15:10:23 ####  [1] Jobs are currently active. Active Jobs [8F796178-FA69-4A1A-843B-BFADEF20072C_IDX_BACKUP8967 ]. Jobs with errors [].
19120 42fc  09/22 15:20:23 ####  [1] Jobs are currently active. Active Jobs [8F796178-FA69-4A1A-843B-BFADEF20072C_IDX_BACKUP8967 ]. Jobs with errors [].
 

LogManager.log

18232 5ba8  09/21 13:00:52 #### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
18232 5ba8  09/21 13:00:52 #### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
18232 60a4  09/21 13:00:52 #### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
18232 60a4  09/21 13:00:52 #### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
18232 fec   09/21 13:00:53 #### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
18232 fec   09/21 13:00:53 #### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
18232 5db8  09/21 13:00:53 #### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
18232 5db8  09/21 13:00:53 #### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
18232 4de4  09/21 13:00:53 #### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
18232 4de4  09/21 13:00:53 #### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
18232 f64   09/21 13:00:53 #### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
18232 f64   09/21 13:00:53 #### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 2294  09/21 14:46:23 ### Getting stats from Database [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C]
12624 2294  09/21 14:46:23 ### DB [8F796178-FA69-4A1A-843B-BFADEF20072C] size is [11661210614]
12624 2294  09/21 14:46:23 ### Logs for [8F796178-FA69-4A1A-843B-BFADEF20072C] size is [827767454]
12624 2504  09/21 14:46:29 ### Checking Database [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C] from [ldeluh10380838]
12624 33c4  09/21 15:00:21 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 22ec  09/21 15:00:21 ### Received Reconstruction request for DB [8F796178-FA69-4A1A-843B-BFADEF20072C]
12624 22ec  09/21 15:00:21 ### I2::LogFetcher::PrintFetchLogsTask() - Jobs in fetch queue of db [8F796178-FA69-4A1A-843B-BFADEF20072C] recon Task Id [2] are [8967 9103 ]
12624 22ec  09/21 15:00:22 ### I2::LogFetcher::PrintFetchLogsTask() - Jobs in fetch queue of db [8F796178-FA69-4A1A-843B-BFADEF20072C] recon Task Id [2] are [9103 ]
12624 22ec  09/21 15:00:22 ### I2::LogFetcher::PrintFetchLogsTask() - Jobs in ready queue of db [8F796178-FA69-4A1A-843B-BFADEF20072C] recon Task Id [2] are [D:8967 ]
12624 22ec  09/21 15:00:22 ### Done sending logs for job [8967] DB [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C]
12624 33c4  09/22 13:00:26 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 33c4  09/22 13:00:26 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 3cbc  09/22 13:00:27 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 3cbc  09/22 13:00:27 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 1fc0  09/22 13:00:27 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 1fc0  09/22 13:00:27 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 43ec  09/22 13:00:27 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 43ec  09/22 13:00:27 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 5de8  09/22 13:00:28 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 5de8  09/22 13:00:28 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 1d64  09/22 13:00:28 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 1d64  09/22 13:00:28 ### Writing transaction Id [0] to db [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C].
12624 564c  09/22 14:46:20 ### Getting stats from Database [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C]
12624 564c  09/22 14:46:20 ### DB [8F796178-FA69-4A1A-843B-BFADEF20072C] size is [11661202620]
12624 564c  09/22 14:46:20 ### Logs for [8F796178-FA69-4A1A-843B-BFADEF20072C] size is [827767454]
12624 564c  09/22 14:46:25 ### Checking Database [F8D58059-170A-4CE2-89C5-2C800D73499B:8F796178-FA69-4A1A-843B-BFADEF20072C] from [ldeluh10380838]

Userlevel 4
Badge +10

Hello @RandomCustomer 

If this is the correct Index DB GUID than it does look like its trying to reconstruct.

IndexState.log

19072 5610  09/20 15:56:39 ### DB [8F796178-FA69-4A1A-843B-BFADEF20072C] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [1].

Based on IndexServer.log I cannot tell if there is an issue reconstructing the index or if this is just a periodic check to see if the reconstruction is complete. Depending on the amount of data it could take a long time to reconstruct. Reconstructions are also different between V1 and V2 indexing.

IndexCheckPointSummary.log will tell you if the IndexDB has been getting backed up properly. If so, then it seems to be a matter of waiting for the reconstruction to complete unless you notice errors for the recon in IndexServer.log, LogManager.log, clRestore.log, or CVD.log.

 

Thank you,
Collin

 

 

Userlevel 2
Badge +6

Hey @RandomCustomer 

 

Would you be able to restart services on Commserver? Or check EvMgrS.log / Browse.log on CS if you see any errors when you try to view backup items?

 

If this is a Windows / Unix Filesystem client, view backup items, in general, fetches the items from backup.out file on source client if the date the job was run has not exceeded 7 days and displays it.

 

 

Thanks,

Sparsh

Badge +3

Hi @SparshGupta ,

I tried “View backup items” but even that is failing to load. Restore by jobs will restore all the data from incremental backup and that will be one good option if nothing else works.

 

Badge +3

Hi @Jos Meijer ,

I am not sure about the log file for index restore. But below is the excerpt from IndexServer.log

19072 5610  09/20 19:25:14 #### Request [IDX_BROWSE1663690477-148_8F796178-FA69-4A1A-843B-BFADEF20072C] got status [IDX_DB_RECONSTRUCTION] for db [8F796178-FA69-4A1A-843B-BFADEF20072C] during consistency check.
19072 5610  09/20 19:25:14 #### Adding the request [1663690477-148_8F796178-FA69-4A1A-843B-BFADEF20072C] to browse queue
19072 4890  09/20 19:25:14 #### INFO: Checking consistency for db [8F796178-FA69-4A1A-843B-BFADEF20072C] for requestId [IDX_BROWSE1663690620-149] 
19072 4890  09/20 19:25:14 #### INFO: Database [8F796178-FA69-4A1A-843B-BFADEF20072C] is not upto date for request [IDX_BROWSE1663690620-149]. Error [0xECCC03E9:{I2::CommonView::ValidateReqwithDb(2007)/ErrNo.1001.(Unknown error)-Jobs [<?xml version="1.0" encoding="UTF-8" standalone="no" ?><databrowse_JobInfoList><jobInfoList afileCtime="1662847453" appId="107" commcellId="2" jobId="8967"/><jobInfoList afileCtime="1663484378" appId="107" commcellId="2" jobId="9103"/></databrowse_JobInfoList>] not found in Db}]
19072 4890  09/20 19:25:14 #### Request [IDX_BROWSE1663690620-149] got status [IDX_DB_RECONSTRUCTION] for db [8F796178-FA69-4A1A-843B-BFADEF20072C] during consistency check.
19072 a68   09/20 19:25:14 #### INFO: Checking consistency for db [8F796178-FA69-4A1A-843B-BFADEF20072C] for requestId [IDX_BROWSE1663691710-154] 
19072 a68   09/20 19:25:14 #### INFO: Database [8F796178-FA69-4A1A-843B-BFADEF20072C] is not upto date for request [IDX_BROWSE1663691710-154]. Error [0xECCC03E9:{I2::CommonView::ValidateReqwithDb(2007)/ErrNo.1001.(Unknown error)-Jobs [<?xml version="1.0" encoding="UTF-8" standalone="no" ?><databrowse_JobInfoList><jobInfoList afileCtime="1662847453" appId="107" commcellId="2" jobId="8967"/><jobInfoList afileCtime="1663484378" appId="107" commcellId="2" jobId="9103"/></databrowse_JobInfoList>] not found in Db}]
19072 a68   09/20 19:25:14 #### Request [IDX_BROWSE1663691710-154] got status [IDX_DB_RECONSTRUCTION] for db [8F796178-FA69-4A1A-843B-BFADEF20072C] during consistency check.

Below is an excerpt from IndexState.log:

27132 66a4  09/11 13:00:34 ### DB [8F796178-FA69-4A1A-843B-BFADEF20072C] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [1]
19072 48d0  09/16 13:01:39 ### DB [8F796178-FA69-4A1A-843B-BFADEF20072C] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [1]
19072 5610  09/20 15:56:39 ### DB [8F796178-FA69-4A1A-843B-BFADEF20072C] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [1]
 

I have opened a case with commvault as well to have this checked.

Userlevel 2
Badge +6

Hi @RandomCustomer 

 

Please open a support case as @Collin Harper  mentioned.

 

But, in the interim, can you try “View backup items” in the interim to confirm which files got backed up for the specific incremental jobs? And try “restore by jobs” option? 

 

Thanks,

Sparsh

Userlevel 6
Badge +16

Isn't there a log file for index restore on the ma? At least if an index restore has been actually initiated 

If so please share the file, then we can validate if the index restore is performed and what might go wrong or at least provide a starting point to address towards support

Userlevel 4
Badge +10

Hello @RandomCustomer 

It does look like the index is reconstructing (or attempting to) if the Browse has to load.

I am not sure why the index is being reported as outdated. By default it should backup once a week if it doesn’t meet the “ x amount of new items added to the index” threshold beforehand.

It may be best to get a case opened with Support to investigate this further.

 

Thank you,
Collin 

Badge +3

Update : 

I see below index error :

 

Badge +3

Hi @Collin Harper ,

I don’t see any index reconstructions. It is just the browse that is failing. I tried to check on both commcell and command center. It gets stuck at loading for hours.
 

 

Userlevel 4
Badge +10

Hello @RandomCustomer 

It is possible that the index is reconstructing for the data. Do you notice any index reconstructions or does the Browse fail?

 

Thank you,
Collin

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