Importing tapes to the library not possible

Question

Hi there,in our case it is not possible to import tapes back from the outside location to the library. It seems, that Commvault is not aware of putting tapes to I/E ports. Is there any setting, that handles importing of the tapes? Indeed, it is strange, because opposite direction - when exporting the tapes to the outside location via I/E is working fine. On the tape library we can see that a tape was put to I/E slot to be imported, but Commvault cant recognize it. All tries were done with empty tapes.Do you have any idea how to investigate the issue further?

drPhil · Accepted Answer

Hi there, the things is that Commvault communicates with the tape library using SCSI commands and it means that CV is asking if there is anything new e.g. in I/E slots. Thus, the solution is to have checked these settings: "Do periodic mailslot check" as well as "Enable Auto-Discovery of media into default scratch pool" to be sure, that Commvault is aware of any changes in I/E slots.

Mike Struening RETIRED · Answer

Hey @drPhil,Do you get any sort of error, or does it just not work?You can check out Vault Tracker to automatically import and export tapes:https://documentation.commvault.com/11.24/essential/107868_vault_tracker.htmlLet me know if that helps!

Importing tapes to the library not possible

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