I need your help.
The Customer’s CommServe is running CommServe Failover configuration as follows:
- CS Active: 10.100.9.200
- CS Passive: 192.168.209.200
Once I click an icon of any web services in CommCell Console (Web Console, Command Center, SLA, etc.) CVLT takes me to the CS Standby IP address which is 192.168.209.200
Can you tell me guys, how can I change it?
Best answer by Kamil WView original
@Kamil W ,
Have you checked the WebConsoleURL setting on the CommServe: https://documentation.commvault.com/additionalsetting/details?name=%22WebConsoleURL%22&id=4615
No, I haven’t.
I’ll try and let you know, how it goes ASAP.
After adding WebConsoleURL setting on the CommServe I cannot see Command Center and Web Console icons.
When I click on SLA icon I get the following error:
Should I re-install Web Console package?
OK guys, I think I know where the problem is.
I’ll let you know, how it goes ASAP.
I would suggest a reinstall of the Web console package. Question, did this just happen? or has it been an issue?
Sorry, my mistake but everything’s clear now.
I put an IP address of Web Server, like this:
instead of full Web Console URL as BOL says
As results shortcut icons of Command Center and Web Console disappeared and I were getting an error that I mentioned about before.
After correcting the URL, the icons of Command Center and Web Console went back to their place The links are working as aspected now.
Many thanks for your help, guys.