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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,637 Topics
  • 20,340 Replies

4637 Topics

ApK
Byte
ApKByte
asked in Self-Hosted Q&A

What is [AllocBuf Speed] in the cvd.log

Hi All. I’m doing some troubleshooting around restore speeds that are slow.I’m wondering what the [AllocBuf Speed] is covering in the cvd.log? Below is copied from the cvd.log6457 7993 04/18 12:17:13 19188780 [FSRESTHEAD ] 18-# Stats: [AllocBuf Speed] Curr Avg [1754.47] MB/Sec, Bytes [54561966768]; Total Avg [184.61] MB/Sec, Bytes [1039473982296] And a side question.The [Head Network] and the [Tail Network], is that covering the network transfer speed? Below is copied from the cvd.log16457 7993 04/18 12:17:13 19188780 Name [Head Network], Start Delay [549207.38 s], Avg [34.60 ms], Procsng Time [6421.69 s], Avg [404.62 us], Bytes [590.01 GB], Speed [94.08 MB/s], Samples [15870867] RCId [38] 9072  d40   04/18 12:17:13 19188780 Name [Tail Network], Start Delay [1202698.70 s], Avg [75.78 ms], Procsng Time [6708.37 s], Avg [422.68 us], Bytes [590.01 GB], Speed [90.06 MB/s], Samples [15870867] RCId [38] Appreciate if anyone could enlighten me. Regards-Anders

3
ApK
Byte
just now
Y
Byte
yuneoByte
asked in Self-Hosted Q&A

How to change Authentication method for local user

Hi ,I am doing some tests and create a new role and new local, but this local user is using SMAL Authentication method, I want to use local authentication, but I can not find a place to change it?Commvault version: v11.34.15 

1
J
Vaulter
10 minutes ago
DaysAndCycles
Byte
DaysAndCycles
asked in Self-Hosted Q&A

Nutanix AHV support for Indexing Version 2 - When will it be available?

Currently running Commvault 11.24.  Have several large Nutanix AHV clusters.   Nightly incremental backups are very efficient, but the weekly synthetic full backups are painfully slow.    Since Indexing Version 2 is not supported for Nutanix AHV, the synthetic full backups run with a single stream.    As a result, we have our backups for each cluster broken up into several subclients, and stagger the synthetic full backups across the week.    Furthermore, the impact of the Indexing Version 1 synthetic full backups seems to extend to Aux Copy events between our sites.   I believe that the synthetic full Nutanix AHV backup data is Aux Copying on a single stream.   Not good! Now, looking to the future, on 11.30, we can see that every hypervisor will support Indexing Version 2….except for Nutanix AHV!     Do any Commvault folks know when Indexing Version 2 will be available for Nutanix AHV? Thanks in advance, and Happy New Year!

7
DaysAndCycles
Byte
33 minutes ago
P
Byte
PPCByte
asked in Self-Hosted Q&A

K8s Incremental restore

Do we have any option to perform Incremental restore.we have tested the Namespace and Application level restore( in and out of place restore). while performing the out of place restore for already existing namespace , if overwrite option is not enabled restoration fails and it succeeds if overwrite option is enabled. In backend this overwrite deletes all the existing resources from the namespaces and recreates again. we are not able to achieve the incremental restore which is not suitable for the TB’s of data size.

2
S
Vaulter
53 minutes ago
DaysAndCycles
Byte
DaysAndCycles
asked in Self-Hosted Q&A

Mix and Match Linux/Windows Media Agents?

Getting ready to deploy Commvault Media Agents to AWS EC2 instances.   A pair of Media Agents should do the job.     We have several sets of Windows or RedHat Media Agents in our environment.   Going with a pair of Windows Media Agents would require us to have a File Recovery Enabler for Linux VM, too.   Going with a pair of Linux Media Agents might require us to deploy a Windows proxy/access node VM.   Are we able to roll out a mixed pair of Media Agents, instead?     One Windows Media Agent, One Linux Media Agent.   Same global DDB.   I can’t find anything on it.  Curious to hear thoughts.   Thanks!   

0
DaysAndCycles
Byte
1 hour ago
I
Byte
Ingo MausByte
asked in Self-Hosted Q&A

Kubernetes licensing

Hi everyone,how is Kubernetes backup licensed within Commvault (not Metallic)? I found nothing in the Licensing Program Guide. I know VSA is used, so I assume it’s a per Container license. Can anyone provide an example setup and its related license requirements. Thanks.

3
R
Bit
1 hour ago
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A

FS Agent taking to long

Hello, I have some issue with finishing on time with FS Agent backup, the widow time is 6 hours. Till 2 weeks ago i had no probleem with scanning and then starting backup., but now the scan taking to long and then starting of backup taking to long aswell.  Here is some logs of last failed backup. The backup staerting at 2AM, the scan finished at 5AM, there is 3 hour more to take the backup and 8 am the job wil be killed because of run time.  The amount of files is not really changed

8
E
Byte
7 hours ago
C
Byte
Chris van OorspronkByte
asked in Self-Hosted Q&A

PostgreSQL error

Hello, I’m running PostgreSQL v13.14 on RedHat 8.9 I want to restore a PostgreSQL Instance from FSBasedBackupSet.This will only work if I made a Full backup before I start the restore. Otherwise I got the error:Cannot start restore program on host [xxxx*xxxx*8400*8402] - a network error occurred or the product's services are not running.Source: wi823-sep, Process: fsIndexedRestoreThis is the link I use:https://documentation.commvault.com/2022e/essential/restoring_one_or_more_postgresql_databases.html. But why must I do a Full backup before starting the restore. What if the Instance is corrupt and I can’t start a backup?  

4
C
Byte
8 hours ago
D
Bit
DCJBit
asked in Self-Hosted Q&A

Update password for domain account used to run tasks/jobs within Commvault

HiWe presently run Commvault version 11.28.36 For some backup tasks/jobs we are using domain accounts. If we update the password to one of these account in Active Directory where do we update the password for the account in Commvault so the task/jobs continue to run?Kind Regards Dean

1
E
Byte
9 hours ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A

Multiplexing On Tape

Hi All, we are actually troubleshooting an perforamnce problem.  There is an Sync Copy top Tape ( LTO 8 )  2 Mediaagents in a ms csv cluster. When we use combinded streams 1 and multiplexing 1 we only get max 400GB/H troughput the normal jobs have 100GB/h mixed data.  If we increase the multiplexing to 8 and combided to streams 1 the performence grows up over 1500GB/h .  so i have 2 Questions: Is there an limitaion in the stream troughput ? So can 1 Stream only use x GB/h Wich impact has the multiplexing on tape for the DR Restore process, Does it realy impact the performance so the tape getting in wind/rewind process ? 

2
S
Bit
10 hours ago
T
Byte
TD89Byte
asked in Self-Hosted Q&A

Disaster Recovery

Hi,In today's unpredictable world, data loss can strike from anywhere – a natural disaster, ransomware attack, or even human error. I do the DR backup everyday. I just wonder, when disasters happen, what are the most critical things do I need to get our data back? Stable internet connection Access to CommServer Access to HyperScale nodes Access to tapesThank you.

3
E
Byte
14 hours ago
S
Byte
Sergio VByte
asked in Self-Hosted Q&A

Azure Kubernetes Service Licensing

Hello, Quick question - Is Azure Kubernetes Service (AKS) licensed per VM just like normal on-prem Kubernetes? Could it also be licensed per TB?Thanks in advance! Sergio

0
S
Byte
16 hours ago
E
Byte
ETOByte
asked in Self-Hosted Q&A

How to decrease or delete Data Classification on server

HelloWwe are using optimazed scan for a windows server. But It crates a small database and this dataabse does low space on disk.This DB has been crates on E:\System Volume Information\Commvault\Data Classification   I have changed scan method as Recursive Scan and I have added this additional settings. But ITs still having space on disk. can you help how to delete is please?  

1
C
Vaulter
18 hours ago
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A

Unusual job activity alerts after upgrading to 11.34.20

The evening of Friday April 6, I upgraded my CommVault installation from 11.32.38 to 11.34.20. Following the upgrade (which required reboots of almost all the client computers), the Friday evening backups seems to be running normally.  When I returned to work on Monday morning I have roughly 300 Alert emails regarding “unusual job activity” on various servers.  Weirdly, some of the alerts say zero files have been changed:Anomaly NotificationAn unusual job activity was detected in Job [751258], type [Root Size Change]. Details: Unusual number of file operations in client [INF-SQLP104] - created files: [0], deleted files: [0], modified files: [0], root size change of [0.00] GBDoes anyone know what the problem is and how to stop all this spam? Is there a way to turn off these notifications?ThanksKen

12
Ken_H
Byte
1 day ago
J
james.lee
asked in Self-Hosted Q&A

Solaris client has a good scan, but it can't be backed up

I'm currently installing Simpana 9 version on my Solaris client and using it.I reinstalled it a while ago due to a problem, and I haven't been able to back it up since then.Back-up content browsing is good, and scanning is good.But it's only not backing up. It's an unknown error.

3
S
Vaulter
1 day ago
K
Byte
Kamil
asked in Self-Hosted Q&A

Changing the Client Identifier for the CommServe module

Hello Commvault Community, Commvault enviroment version: SP34I would like to ask about the possibility of changing the Client Identifier (old Client Name) for the CommServe module.We have an environment that was migrated from the old one - Hardware Refresh, but the Client Name of the CommServe module that we wanted to change remained there. We used the key:bAllowModifyClientNamehttps://documentation.commvault.com/additionalsetting/details?name=%22bAllowModifyClientName%22&id=12282 Unfortunately, this key doesn’t allow you to replace the Client Identifier for CommServe. I know this isn;t highly recommended, but is there any chance of changing this - through Commvault technical support? I'm asking because after Hardware Refresh we used the existing environment and backups by restoring from DR Backup with the CSRecoveryAssistant tool. After this operation, the Client Identifier was taken from DR Backup and doesn’t reflect the actual name of the CommServe module. Thanks in advance,Kami

3
J
Vaulter
1 day ago
A
Byte
AjalByte
asked in Self-Hosted Q&A

VSA backkup and file system agent backup -space utlization

i have file server where i am taking full vsa backup (included all drives)and for the same server am taking file system agent backup only for some drives ,does it consume double space from my storage ? will the deduplication work well with two type of backup 

7
J
Vaulter
1 day ago
M
Melshawy
asked in Self-Hosted Q&A

All clients need update: not only fileservers

I need a report listing all the servers that need to be updated/ upgraded to the latest release. Could you please advise from where i can get such report  Thanks  

3
J
Vaulter
1 day ago
M
Melshawy
asked in Self-Hosted Q&A

Health Report : Disk Library growth tile and Livesync Tile

Hi all, Any idea how can I add/get the below tiles to the Dashboard? Health Report: Disk Library Growth TileHealth Report: Live Sync Status Tile https://documentation.commvault.com/2023e/essential/health_report_live_sync_status_tile.htmlhttps://documentation.commvault.com/2023e/essential/health_report_disk_library_growth_tile.html

3
M
1 day ago
M
Melshawy
asked in Self-Hosted Q&A

Database Maintenance

Hi everyone, I have live sync enabled between two comm cells “Active and Passive”. DB maintenance haven’t run since around 2 years. the workflow is disabled unfortunately.  I need to run the command dbmaintenance -full on the active server. Shall I disable the live sync before running the command? Do I need to run the same command on the passive commcell server as well? Thanks in advance 

3
M
1 day ago
dude
Byte
dudeByte
asked in Self-Hosted Q&A

Invalid VM Snapshot Mount

Has anyone seeing this case where when running a backup copy, VMs are mounted, but some of them end up “invalid” this failing backup copy and hanging around vsphere. We have to manually right click and select “Remove from Inventory then run another backup which then works fine.VMTools running latest version.Run a full on the affected VMs and it keeps happening.Had a ticket with CV which said that this is a VM issue, so wondering if the community has seen this before and have found a solution for it? Thanks

3
dude
Byte
1 day ago
A
Adarsh.op
asked in Self-Hosted Q&A

we are getting error in The SCSI command to drive is stuck on the active drive controlling mediagent

Hi Team,  I have getting an error in Our Commvault backup infra as follows below  "The SCSI command to drive is stuck on the active drive controlling media agent” Please advice on this case

10
R
Vaulter
1 day ago
M
Byte
MauroByte
asked in Self-Hosted Q&A

Backup Exec External Data Connector

GreetingsI’m busy testing the EDC to migrate from Backup Exec to Commvault.I must stress that I”m using a trial license of Backup Exec and Commvault to test this, so this may be causing my issue. When I install and configure the EDC on the BE Master Server, I don’t get the option to configure the connection settings to the BE server as listed below.It auto configs with no options to edit any settings.https://documentation.commvault.com/2024/expert/discover_and_migrate_external_data_connector.html I simply get the below with no options to configure the instance options:  As a result, the Discovery fails in connecting to BE.I tried to then create the xml answer file using the below example that could be used to run the discover. The file doesn’t create. CVForeignHandler –collectdata –vendor 13 –user "bsmith" –password "be348n2" -vm "Instance001" –cn "client1" What I did note is that when running the edc_backupexec.bat command from the cloud option, I get the below errors in the files cre

0
M
Byte
2 days ago
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A

Reset secret key not sending new qr to end user

Hello, I am trying to reset secret key of end user but end user not getting nieuwe qr, i tested with trst user without MFA and i am getting e-mail to reset password.In webserver log i see that  WEBAPI-STARTED processing [PUT]:[/User/Secret/Reset] request. : /User/Secret/Reset : AdditionalInfo[ ConsoleType[AdminConsole]]11336 91    04/16 13:07:25 91  e.skepko Invoke - WEBAPI-FINISHED processing [PUT]:[/CVWebService.svc/User/Secret/Reset] in [25] ms;  HTTP code 'OK'

2
E
Byte
2 days ago
P
Byte
PPCByte
asked in Self-Hosted Q&A

client NOGUID is not allowed to connect port 49862. MA hosted across the region and one commserve. client will communicate to commserve via MA.

client NOGUID is not allowed to connect port 49862. MA hosted across the region and one commserve. client will communicate to commserve via MA.

1
P
Byte
2 days ago

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