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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,634 Topics
  • 20,332 Replies

4634 Topics

S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A

Multiplexing On Tape

Hi All, we are actually troubleshooting an perforamnce problem.  There is an Sync Copy top Tape ( LTO 8 )  2 Mediaagents in a ms csv cluster. When we use combinded streams 1 and multiplexing 1 we only get max 400GB/H troughput the normal jobs have 100GB/h mixed data.  If we increase the multiplexing to 8 and combided to streams 1 the performence grows up over 1500GB/h .  so i have 2 Questions: Is there an limitaion in the stream troughput ? So can 1 Stream only use x GB/h Wich impact has the multiplexing on tape for the DR Restore process, Does it realy impact the performance so the tape getting in wind/rewind process ? 

2
S
Bit
13 minutes ago
C
Byte
Chris van OorspronkByte
asked in Self-Hosted Q&A

PostgreSQL error

Hello, I’m running PostgreSQL v13.14 on RedHat 8.9 I want to restore a PostgreSQL Instance from FSBasedBackupSet.This will only work if I made a Full backup before I start the restore. Otherwise I got the error:Cannot start restore program on host [xxxx*xxxx*8400*8402] - a network error occurred or the product's services are not running.Source: wi823-sep, Process: fsIndexedRestoreThis is the link I use:https://documentation.commvault.com/2022e/essential/restoring_one_or_more_postgresql_databases.html. But why must I do a Full backup before starting the restore. What if the Instance is corrupt and I can’t start a backup?  

3
M
Vaulter
1 hour ago
ApK
Byte
ApKByte
asked in Self-Hosted Q&A

What is [AllocBuf Speed] in the cvd.log

Hi All. I’m doing some troubleshooting around restore speeds that are slow.I’m wondering what the [AllocBuf Speed] is covering in the cvd.log? Below is copied from the cvd.log6457 7993 04/18 12:17:13 19188780 [FSRESTHEAD ] 18-# Stats: [AllocBuf Speed] Curr Avg [1754.47] MB/Sec, Bytes [54561966768]; Total Avg [184.61] MB/Sec, Bytes [1039473982296] And a side question.The [Head Network] and the [Tail Network], is that covering the network transfer speed? Below is copied from the cvd.log16457 7993 04/18 12:17:13 19188780 Name [Head Network], Start Delay [549207.38 s], Avg [34.60 ms], Procsng Time [6421.69 s], Avg [404.62 us], Bytes [590.01 GB], Speed [94.08 MB/s], Samples [15870867] RCId [38] 9072  d40   04/18 12:17:13 19188780 Name [Tail Network], Start Delay [1202698.70 s], Avg [75.78 ms], Procsng Time [6708.37 s], Avg [422.68 us], Bytes [590.01 GB], Speed [90.06 MB/s], Samples [15870867] RCId [38] Appreciate if anyone could enlighten me. Regards-Anders

2
M
Vaulter
1 hour ago
T
Byte
TD89Byte
asked in Self-Hosted Q&A

Disaster Recovery

Hi,In today's unpredictable world, data loss can strike from anywhere – a natural disaster, ransomware attack, or even human error. I do the DR backup everyday. I just wonder, when disasters happen, what are the most critical things do I need to get our data back? Stable internet connection Access to CommServer Access to HyperScale nodes Access to tapesThank you.

3
E
Byte
4 hours ago
S
Byte
Sergio VByte
asked in Self-Hosted Q&A

Azure Kubernetes Service Licensing

Hello, Quick question - Is Azure Kubernetes Service (AKS) licensed per VM just like normal on-prem Kubernetes? Could it also be licensed per TB?Thanks in advance! Sergio

0
S
Byte
6 hours ago
P
Byte
PPCByte
asked in Self-Hosted Q&A

K8s Incremental restore

Do we have any option to perform Incremental restore.we have tested the Namespace and Application level restore( in and out of place restore). while performing the out of place restore for already existing namespace , if overwrite option is not enabled restoration fails and it succeeds if overwrite option is enabled. In backend this overwrite deletes all the existing resources from the namespaces and recreates again. we are not able to achieve the incremental restore which is not suitable for the TB’s of data size.

1
C
Vaulter
8 hours ago
E
Byte
ETOByte
asked in Self-Hosted Q&A

How to decrease or delete Data Classification on server

HelloWwe are using optimazed scan for a windows server. But It crates a small database and this dataabse does low space on disk.This DB has been crates on E:\System Volume Information\Commvault\Data Classification   I have changed scan method as Recursive Scan and I have added this additional settings. But ITs still having space on disk. can you help how to delete is please?  

1
C
Vaulter
8 hours ago
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A

Unusual job activity alerts after upgrading to 11.34.20

The evening of Friday April 6, I upgraded my CommVault installation from 11.32.38 to 11.34.20. Following the upgrade (which required reboots of almost all the client computers), the Friday evening backups seems to be running normally.  When I returned to work on Monday morning I have roughly 300 Alert emails regarding “unusual job activity” on various servers.  Weirdly, some of the alerts say zero files have been changed:Anomaly NotificationAn unusual job activity was detected in Job [751258], type [Root Size Change]. Details: Unusual number of file operations in client [INF-SQLP104] - created files: [0], deleted files: [0], modified files: [0], root size change of [0.00] GBDoes anyone know what the problem is and how to stop all this spam? Is there a way to turn off these notifications?ThanksKen

12
Ken_H
Byte
13 hours ago
J
james.lee
asked in Self-Hosted Q&A

Solaris client has a good scan, but it can't be backed up

I'm currently installing Simpana 9 version on my Solaris client and using it.I reinstalled it a while ago due to a problem, and I haven't been able to back it up since then.Back-up content browsing is good, and scanning is good.But it's only not backing up. It's an unknown error.

3
S
Vaulter
19 hours ago
K
Byte
Kamil
asked in Self-Hosted Q&A

Changing the Client Identifier for the CommServe module

Hello Commvault Community, Commvault enviroment version: SP34I would like to ask about the possibility of changing the Client Identifier (old Client Name) for the CommServe module.We have an environment that was migrated from the old one - Hardware Refresh, but the Client Name of the CommServe module that we wanted to change remained there. We used the key:bAllowModifyClientNamehttps://documentation.commvault.com/additionalsetting/details?name=%22bAllowModifyClientName%22&id=12282 Unfortunately, this key doesn’t allow you to replace the Client Identifier for CommServe. I know this isn;t highly recommended, but is there any chance of changing this - through Commvault technical support? I'm asking because after Hardware Refresh we used the existing environment and backups by restoring from DR Backup with the CSRecoveryAssistant tool. After this operation, the Client Identifier was taken from DR Backup and doesn’t reflect the actual name of the CommServe module. Thanks in advance,Kami

3
J
Vaulter
19 hours ago
A
Byte
AjalByte
asked in Self-Hosted Q&A

VSA backkup and file system agent backup -space utlization

i have file server where i am taking full vsa backup (included all drives)and for the same server am taking file system agent backup only for some drives ,does it consume double space from my storage ? will the deduplication work well with two type of backup 

7
J
Vaulter
20 hours ago
M
Melshawy
asked in Self-Hosted Q&A

All clients need update: not only fileservers

I need a report listing all the servers that need to be updated/ upgraded to the latest release. Could you please advise from where i can get such report  Thanks  

3
J
Vaulter
20 hours ago
M
Melshawy
asked in Self-Hosted Q&A

Health Report : Disk Library growth tile and Livesync Tile

Hi all, Any idea how can I add/get the below tiles to the Dashboard? Health Report: Disk Library Growth TileHealth Report: Live Sync Status Tile https://documentation.commvault.com/2023e/essential/health_report_live_sync_status_tile.htmlhttps://documentation.commvault.com/2023e/essential/health_report_disk_library_growth_tile.html

3
M
1 day ago
M
Melshawy
asked in Self-Hosted Q&A

Database Maintenance

Hi everyone, I have live sync enabled between two comm cells “Active and Passive”. DB maintenance haven’t run since around 2 years. the workflow is disabled unfortunately.  I need to run the command dbmaintenance -full on the active server. Shall I disable the live sync before running the command? Do I need to run the same command on the passive commcell server as well? Thanks in advance 

3
M
1 day ago
dude
Byte
dudeByte
asked in Self-Hosted Q&A

Invalid VM Snapshot Mount

Has anyone seeing this case where when running a backup copy, VMs are mounted, but some of them end up “invalid” this failing backup copy and hanging around vsphere. We have to manually right click and select “Remove from Inventory then run another backup which then works fine.VMTools running latest version.Run a full on the affected VMs and it keeps happening.Had a ticket with CV which said that this is a VM issue, so wondering if the community has seen this before and have found a solution for it? Thanks

3
dude
Byte
1 day ago
A
Adarsh.op
asked in Self-Hosted Q&A

we are getting error in The SCSI command to drive is stuck on the active drive controlling mediagent

Hi Team,  I have getting an error in Our Commvault backup infra as follows below  "The SCSI command to drive is stuck on the active drive controlling media agent” Please advice on this case

10
R
Vaulter
1 day ago
M
Byte
MauroByte
asked in Self-Hosted Q&A

Backup Exec External Data Connector

GreetingsI’m busy testing the EDC to migrate from Backup Exec to Commvault.I must stress that I”m using a trial license of Backup Exec and Commvault to test this, so this may be causing my issue. When I install and configure the EDC on the BE Master Server, I don’t get the option to configure the connection settings to the BE server as listed below.It auto configs with no options to edit any settings.https://documentation.commvault.com/2024/expert/discover_and_migrate_external_data_connector.html I simply get the below with no options to configure the instance options:  As a result, the Discovery fails in connecting to BE.I tried to then create the xml answer file using the below example that could be used to run the discover. The file doesn’t create. CVForeignHandler –collectdata –vendor 13 –user "bsmith" –password "be348n2" -vm "Instance001" –cn "client1" What I did note is that when running the edc_backupexec.bat command from the cloud option, I get the below errors in the files cre

0
M
Byte
1 day ago
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A

Reset secret key not sending new qr to end user

Hello, I am trying to reset secret key of end user but end user not getting nieuwe qr, i tested with trst user without MFA and i am getting e-mail to reset password.In webserver log i see that  WEBAPI-STARTED processing [PUT]:[/User/Secret/Reset] request. : /User/Secret/Reset : AdditionalInfo[ ConsoleType[AdminConsole]]11336 91    04/16 13:07:25 91  e.skepko Invoke - WEBAPI-FINISHED processing [PUT]:[/CVWebService.svc/User/Secret/Reset] in [25] ms;  HTTP code 'OK'

2
E
Byte
1 day ago
P
Byte
PPCByte
asked in Self-Hosted Q&A

client NOGUID is not allowed to connect port 49862. MA hosted across the region and one commserve. client will communicate to commserve via MA.

client NOGUID is not allowed to connect port 49862. MA hosted across the region and one commserve. client will communicate to commserve via MA.

1
P
Byte
1 day ago
S
Byte
SergejByte
asked in Self-Hosted Q&A

Library and Drive Sharing Across CommCells

Hello,is it possible to share a direct attached library (SAN) across CommCells over ethernet?  Thank you

7
J
1 day ago
Carmine Bollettino
Byte
Carmine BollettinoByte
asked in Self-Hosted Q&A

Backup Metallic Office 365 - No service account(s) found for public folder processing

Buongiorno a tutti, attraverso il modulo "Office 365" sto facendo il backup a delle caselle postali che funziona regolarmente.L'unica cosa è che i lavori risultano "completi con errori" con il seguente messaggio: "No service account(s) found for public folder processing. Please assure that a service account is assigned a mailbox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations."Non so come rimediare a questo avviso.Potete gentilemente darmi supporto?Grazie  Good morning everyone, through the "Office 365" module I am backing up mailboxes, which works regularly.The only thing is that the jobs are "complete with errors" with the following message: "No service account(s) found for public folder processing. Please ensure that a service account is assigned a mailbox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations."I don't know how to remedy th

1
S
Vaulter
2 days ago
K
Byte
Kamil
asked in Self-Hosted Q&A

Changing the Hostname for an existing Network Gateway configuration

Hello Commvault Community,  If the environment is already configured with Network Gateway (and it works) and I want to change the Hostname of the intermediary module itself (Proxy/Network Gateway), should I do it somehow differently than changing the Hostname for other components in the environment? Changing the Host Name of a Client Computerhttps://documentation.commvault.com/2024/expert/changing_host_name_of_client_computer.html I'm asking because I performed this procedure and on the Network Gateway module itself, the Hostname was changed, but on every Client that is indicated to communicate with the Commvault Infrastructure through this Network Gateway module, it wasn’t changed and the IP address is still displayed, even though it was changed to the FQDN address. Additionally, I performed "Push Network Configuration" operations on each group that belongs to this Network Topology configuration. The change in the laptop properties in the "CommServe Hostname" field indicates the IP ad

1
B
Vaulter
2 days ago
P
Byte
PPCByte
posted in Self-Hosted Q&A

Is it possible to configure CDR in K8s

Is it possible to configure CDR in K8s

10
S
Vaulter
2 days ago
A
Bit
ACTRECBit
asked in Self-Hosted Q&A

Invalid Certificate error on Metallic Cloud Storage

Getting an error in Metallic Cloud Storage.Error returned is:Invalid Certificate.  

3
Onno van den Berg
Commvault Certified Expert
2 days ago
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A

FS Agent taking to long

Hello, I have some issue with finishing on time with FS Agent backup, the widow time is 6 hours. Till 2 weeks ago i had no probleem with scanning and then starting backup., but now the scan taking to long and then starting of backup taking to long aswell.  Here is some logs of last failed backup. The backup staerting at 2AM, the scan finished at 5AM, there is 3 hour more to take the backup and 8 am the job wil be killed because of run time.  The amount of files is not really changed

7
S
Vaulter
2 days ago

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