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Commvault Q&A

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  • 3,214 Topics
  • 16,493 Replies

3214 Topics

A
Bit
alligatorBit
asked in Commvault Q&A

How to list jobs from last 24 hours in a CommServeDB query?

CommServe DB query==================SELECT startdate   ,clientname   ,idataagent   ,instance   ,backupset   ,subclient   ,backuplevel   ,jobstatus   ,jobidFROM CommcellBackupInfoWHERE jobstatus = 'Failed to Start'and backuplevel = 'Synthetic Full'and iDataAgent = 'Virtual Server' order by jobid desc ; I was this list to contain  only the jobs from last 24 hours, how to add the time range in this sql query.  

4
C
Byte
7 days ago
E
Bit
ErezBit
asked in Commvault Q&A

export media based on job available

Hey,There is a way to export media to the mail slot after the aux copy is done? so there is no more “copy to” or  “partially copy” only “available” 

4
E
Bit
7 days ago
Onno van den Berg
Commvault Certified Expert
Onno van den BergCommvault Certified Expert
asked in Commvault Q&A

Size on disk value related to cloud libraries is incorrect

While trying to figure out how to gather BET for charging purposes I noticed that the size on disk as displayed both in Command Center and CommCell console for cloud libraries to be incorrect. I have opened a ticket for it and in particular referred to S3 buckets, but I was wondering it other customers see the same and if it also occurs on libraries using Microsoft Azure Storage or other types/vendors. Please comment in case you see identify the same. I noticed it while running FR26 and FR28 (2022e).

7
Onno van den Berg
Commvault Certified Expert
8 days ago
K
Bit
Kiwi_DaveBit
asked in Commvault Q&A

Cloud Library - Capacity Metrics not showing

CS Ver FR 24I have on on prem S3  solution. I have presented this to Commvault as a Library, with multiple buckets as mount points. Within Commvault I have limited the size of these buckets  to 100TB (performance tuning for library, decided not to limit buckets on storage side). You can see, size on disk of data in the bucket   Commvault therefore has enough information to calculate  Capacity, Free Space, and Usable Free space when I view my library and mountpath stats, but I see nothing.    Any suggestions?

5
Onno van den Berg
Commvault Certified Expert
8 days ago
D
Bit
David LewisBit
asked in Commvault Q&A

What happens when a mailbox archive job doesn't finish a mailbox?

This is probably a really basic question but I just need validation that this is working the way I suspect it is.I have some huge Exchange mailboxes, some of them containing over 3 million messages.  I also set limits on how long my mailbox archive jobs can run so they are not active during the day and adding load onto our Exchange system.My question is, if a mailbox archive job is stopped before finishing does the next job treat the messages that were done as completed?  For example, a mailbox has 100,000 items in it and the archive Monday night completes 50,000 of them before being stopped.  Does the next job try to archive all 100,000 messages again or just the 50,000 that were not finished?

4
D
Bit
8 days ago
T
Byte
tmyooByte
asked in Commvault Q&A

NUTANIX VM Backup issue(uuid does not exist message)

HelloThe following message occurred while backing up NUTANIX VM Snap:As a result of checking the log, it was confirmed that the uuid does not exist as follows.In this case, is it right to ask the engineer in charge of NUTANIX to check the uuid? Is there anything I need to check on Commvault?

2
Aplynx
Vaulter
8 days ago
T
Byte
TonyQByte
asked in Commvault Q&A

single node SQL backup going in to pending state.

Hello CC I have an issue with a single node SQL server backup.  Im getting the following error Error Code: [30:403]Description: Failed to register job with Job Manager. Please check the job results directory as it is not accessible.Source: lom1door01, Process: SQLiDA I have checked the jobs location and the permissions and I opened it full access to All Users including our Commvault admin Galaxy account and still i get this error.  Anyone any ideas as to whats going on as Im stuck.  No results when I click on the error code.  Any help would be highly appreciated.

3
T
Byte
8 days ago
A
Bit
AmitBit
asked in Commvault Q&A

Identify the nodes which are licenced but currently not backing up

Due to Licence constraint we want to identify the nodes which are using commvault licence but currently not backing up in commvault. Our plan is to remove the licence.Kindly suggest how to generate the above report. Thanks in advance

5
A
Bit
8 days ago
F
Fauzi Japri
asked in Commvault Q&A

DB2 command line backup

Hi,My customer have DB2 backup, but when there is an issue on DB2 and normal backup fail, there is an auto job stated as (command line) that keep repeating to run. Since it is failing, report shows a lot of failed job hence raise a question from the management.Is this standard practice that if normal backup failed, a command line backup will be kick in? Is there any way I can disable or at least prevent it to run repeatedly even though it is failed? Thanks and best regards,Fauzi

2
F
9 days ago
F
FeRox
posted in Commvault Q&A

DELETE HPT CATALYS

Hi I need your help, in the initial implementation, the customer added a machine running debian 11.00 as MediaAgent, and it is not supported as it only allows to configure HPE-catalyst storage and not the libraries. Therefore the client uninstalled this debian OS from the mediaagent, and now I see that I can not remove the HPE-Catalyst.At the moment I added the mediaAgent with Ubuntu OS and it manages to see both the disk storage and the libraries.The error is about WORM media data. 

1
Mike Struening
Vaulter
9 days ago
M
Bit
MOGFREYBit
asked in Commvault Q&A

Streams and their multiplexing factors in storage policy copy in use.

Hi Team,  We are receiving the error: "All streams and multiplexing factors  of storage policy copy x are in use" Then all jobs go into waiting state. I have tried increasing the streams on the affected policy copies but its not working. Any ideas? 

5
Jos Meijer
Commvault Certified Expert
9 days ago
Onno van den Berg
Commvault Certified Expert
Onno van den BergCommvault Certified Expert
asked in Commvault Q&A

Rest API: Explanation vmStatusInfo-> Vendor property / identify underlying HV type

I'm trying to automate certain tasks by querying the APIs. I first tried the newly released Powershell SDK which turned out to be broken right now. The development team is aware and they stated they will fix it somewhere next week so I decided to continue without SDK and write the modules myself.I'm trying to achieve the following:In case the client is discovered via VSA I would like to know the hypervisor vendor. In case a client is not part of VSA I would like to know if it runs as a virtual instance and preferably I would like to know what kind of virtualization platform. I know Commvault pulls this information from a client using the agent to make the distinction between OI and VOI and also that they can identify the platform but would like to leverage this myself as well and I would expect this information to be available as a client property that can by pulled over via the API. 1)So I already discovered that in case a client is discovered through the VSA client that the client pr

10
Onno van den Berg
Commvault Certified Expert
9 days ago
H
Vaulter
Hongmo KimVaulter
asked in Commvault Q&A

Hitachi HCP object storage as a data protection source.

Hi experts, A customer wants to back up the existing object storage(Hitachi HCP - S3 compat) but I’m not sure if HCP can be configured as a backup source. In this BOL, seems Amazon S3, Azure Blob are supported as a data protection source.https://documentation.commvault.com/11.26/essential/118899_backing_up_amazon_s3_content_groups.htmlBut no guidance for the others including HCP.Recently our engineer failed to configure the HCP as a backup source. (it worked well as a backup target)I want to get the confirmation if this is supported or not. Thanks. 

6
H
Vaulter
9 days ago
A
Adlene
asked in Commvault Q&A

Can not add Hypervisor on commserve linux server

Hello all , I installed a commserve server on redhat 7 , but i cant add Hypervisor this  error are indicated : Add hypervisorValidate VS credentials failed. Error [100:Failed to connect to vCenter server [10.10.2.99] as user [root] from access node [Commvault]. [Mono framework is not initialized]]Can you help me please ? regards  

3
A
9 days ago
P
Bit
PhilippBit
asked in Commvault Q&A

barcode lable marked with a star * at beginnning

Hi CV Community,can someone explain what is the meaning of the start at the beginning of the barcode lable at the Tape media?BRPhilipp  

1
O
Vaulter
9 days ago
Marcel
Commvault Certified Expert
MarcelCommvault Certified Expert
asked in Commvault Q&A

DataAging - Failed to Prune Job Histories [32:313]

We upgraded from FR26 to FR28.10 last thursdaySince then we have a DataAging error:5624  27e4  08/02 13:39:27 2935891 CVSimpleDBConnObject::execQuery() - Failure executing SQL.     SDB Error Code: [5].     Error message: [INFO: [XML parsing: line 1, character 38, unable to switch the encoding] [RecNum:1, Object:daDeleteJobOptions, State:42000, NativeErr:9402, Proc:daDeleteJobOptions, RowNum:1, Severity:16, LineNum:232, Spid:59] ].     SQL Query:[EXEC DaDeleteJobOptions ?, ?, ?....]5624  27e4  08/02 13:39:27 2935891 DBBase-SQL() - dbcursors.cpp:335, Input parameters:5624  27e4  08/02 13:39:27 2935891 DBBase-SQL() - dbcursors.cpp:336, [1]:[7]5624  27e4  08/02 13:39:27 2935891 DBBase-SQL() - dbcursors.cpp:336, [2]:[90]5624  27e4  08/02 13:39:27 2935891 DBBase-SQL() - dbcursors.cpp:336, [3]:[15]5624  27e4  08/02 13:39:27 2935891 ArchPruneBase::pruneJobHistory() - Failed to delete job options and job resource history with database error [1000]: [INFO: [XML parsing: line 1, character 38, una

5
Onno van den Berg
Commvault Certified Expert
9 days ago
L
Byte
LiorRNByte
asked in Commvault Q&A

commvault Changing the IP Address For MediaAgent

Hello,Is there a procedure for changing the IP Address For MediaAgent?Only the IP address - the host name will remain the sameIs that even possible?Best regards,

3
L
Byte
9 days ago
B
Byte
BoyiByte
asked in Commvault Q&A

What is the Impact on DDB after WORM option is enabled at Primary Copy level of storage policies.

Hi, For data security I was told to do search on the WORM option at Primary copy level of our storage policies.. Just a bit of background of our environment, we have short data retention set on our Primary Copy - 35 days 1 cycle. My understanding is that this WORM option in storage polices work within Commvault software and no admin(or anyone) can delete backup jobs after it is enabled, and we have to wait for job to age out and then be pruned by commvault automatically. Then I was advised that if I enable WORM, DDB for its storage policy will be sealed. A new DDB will be created automatically after rebaselined. So I have some questions below. is DDB sealing an automate process? i did enable WORM option more than a month ago for a storage policy for testing but I cannot see a sealed ddb under ‘Deduplication engines’. Our disk libraries are quite big (from 300 TB to 800TB). if we need to do the rebaseline every time, will this take long time and have impact on performance? With only 35

3
B
Byte
9 days ago
Mohit Chordia
Byte
Mohit ChordiaByte
asked in Commvault Q&A

Unusual File Activity panel

Hi Community,I need some clarification of Unusual File Activity panel which is available in Command Center under Monitoring .Link -->  Unusual File Activity Report This Report/Panel currently shows file related anomalies only for windows clients . Are there plans to add support for Unix Clients as well ? if yes any ETA How Commvault is currently dealing with file related anomalies on Unix Clients & VMs(agentless snapshot backup) ? To restore a file from a client that has unusual file activity, click Recover files.  – Is this option only applicable for Windows iDataAgent clients ? To recover a client that has unusual file activity, as a VM, click Recover as VM. Is this option applicable only for clients with Windows iDataAgent installed ?  VMs( agentless VSA backup) and Unix iDataAgent clients are not applicable here ? Can I recover a Physical server which has file anomalies as a VM to VMware vCenter ? I tried it  but it didn’t work for me . What all clients are applicable for R

3
D
Vaulter
10 days ago
C
Commvault Engineer
asked in Commvault Q&A

Pruning on isolated MA

Hi Commvaulters, Had a question regarding data aging/pruning on isolated MAs.So, we have an isolated MAs (Air gapped = They are powered on only during Aux Copies, then, when the last aux copy finishes, the MAs are shutdown), the data is Deduped. All jobs concerning the MAs are rescheduled to be aligned with the Air Gap window (Aux Copy, DDB Backup, Data Aging...etc). My concern now, is that the Air Gap window may not be sufficient to process the data pruning on the storage, since the MAs are directly shutdown after the Aux Copies. Can the Air Gap window be an issue for the data aging/pruning process ? If someone gives us some guidance regarding this, that would be great. Regards.

2
Jos Meijer
Commvault Certified Expert
10 days ago
I
Bit
IS_CVBit
asked in Commvault Q&A

Getting Error while adding GCP Cloud Library

Hi Team,We are getting below error while configuring GCP Cloud library , below is the error. Can anyone suggest what could be the reason Cloud Activity Logs:1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: Connected to www.googleapis.com (142.250.76.202) port 443 (#0)1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: ALPN, offering http/1.11914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: successfully set certificate verify locations:1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info:   CAfile: none  CApath: /etc/ssl/certs/1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: TLSv1.2 (OUT), TLS header, Certificate Status (22):1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: TLSv1.2 (OUT), TLS handshake, Client hello (1):1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: Unknown SSL protoco

5
Mike Struening
Vaulter
10 days ago
Bart
Byte
BartByte
asked in Commvault Q&A

Show more accurate Restore progress indication/timeline

Hi, We are performing several Sybase & SAP Hana restores.One thing I noticed: the progress is in commvault is “completely wrong” slash misleading.It remains at 5%, while in the hana log & sybase log in commvault you can see that it’s for example 30% loaded.Because the progress remains at 5%, people think that the restore is stuck (can stay at 5% for hours if you have bigger databases), and sometimes people kill the restore because of that.Why can’t commvault show the real status of the restore? For sybase for example the clsybagent.log from commvault shows the exact status, so commvault knows that status...so why not showing it in the gui/command center? Even if it’s not exact figure, having that as job status would remove some frustrations for users.  Only a question, not a request to change something :)    

19
A
Bit
10 days ago
V
Byte
virgilByte
asked in Commvault Q&A

Integration Openstack HCS Client

 Hello, I am trying to set up an openstack client (Huawei HCS 6.5)I deployed an access node under centos 7.6 with VSA without internet access. I entered the full URL of the service center (Keystone) because not listenable on port 5000.I arrived at a mistake in the final.IN cvd.log, it seems that it requires access to the web ? An idea to properly deploy the client, I can't findRegards Log file (cvd_log fromm access node )10944 2f27 11/02 16:27:49 ### OpenStackSDKWrapper::CVKeystoneWrapper::GetAccessInfoForTenant() - Failed to generate token for []10944 2b1e 11/02 16:29:20 ### CvInternetDirectConnection::checkDirectConnection() - Failed to establish direct connection. Error code [7] Error Msg [Failed to connect to api.skyhookwireless.com port 443: Connection timed out]10944 2b1e 11/02 16:29:20 ### InvokeRESTApi() - cvInternetGateway connect failed with error [Error in CvLibCurlWrapper]10944 2b1e 11/02 16:29:20 ### myGeoLocationHTTP() - Failed to fetch geolocation from skyhook. ErrorCode

11
Mike Struening
Vaulter
10 days ago
E
Byte
elizabetaByte
asked in Commvault Q&A

help with understanding virtual backup on xen citrix

Hello,Please,can someone give a general explanation about virtual machine backup on xen citrix? I'm not very good with the commvault documentation. Thank you! 

4
E
Byte
10 days ago
A
Adel BOUKHATEM
asked in Commvault Q&A

Setting up a Proxy Server to Access the Cloud Storage Library

Hi, We are configuring a Cloud Library as the Export Destination for Disaster Recovery (DR) Backups.So whenever we take a DR Backup, the metadata is exported to our Cloud Library.However, the CommServe has no direct access to the Cloud Library, it must connect to the cloud storage through a proxy server as explained below:https://documentation.commvault.com/v11/expert/9171_setting_up_proxy_server_to_access_cloud_storage_library.html I am wondering which port should we use in step “8”, because using random port number doesn’t work.Do you have any idea? Best Regards 

6
A
10 days ago

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