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Commvault Q&A

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  • 3,951 Topics
  • 17,608 Replies

3951 Topics

K
Byte
Kamil
asked in Commvault Q&A

PostgreSQL First full backup issue

Hello Commvault Community, Today I have a problem with the first full PostgreSQL Client backup.Our client has configured client PostgreSQL ver. 12.5 on the Centos 7 system. The client seems to be correctly configured - the connection to the base is there.The first backup full, unfortunately stops with the pending status and an error:Error Code: [19: 599]Description: Loss of control process PostGresBackup.exe. Possible causes:1. The control process has unexpectedly died. Check crash dump or core file.2. The communication to the control process machine xyz might have gone down due to network errors.3. If the machine xyz is a cluster, it may have failed over.4. The machine xyz may have rebooted. Source: commserve, Process: JobManager After analyzing the logs, I can see that during the time when the error occurred during the backup task, it loops: (screen1-2)-PostGresBackupParent.log8150 1fd6 05/17 13:31:53 422980 DumpFileList() -  DirPath = [/var/lib/pgsql/12/data] : WalDir [/pg_arch]: Cl

8
Mike Struening
2 years ago
K
Byte
kumarByte
asked in Commvault Q&A

Failed to install Base Package. Failed to access remote registry. 

Hi,I am using the commvault tool first time and I have added my window machine in commcell, now I am going to install the agent on that machine but getting the below error, Failed to install Base Package. Failed to access the remote registry. I am using Windows 10 OS there is no AD this system on the workgroup network and the machine was on the Azure portal.username is: workgroup\commvault For more information please find the screenshotAlso how I can download agent software from commcell and install it manually on window and Linux machine

8
M
Byte
9 months ago
J
Vaulter
japplinVaulter
asked in Commvault Q&A

I have slow Exchange backup/archiving performance – how can I improve it

I have seen slow performance degradation in my Exchange backups. What can I do to improve speeds?

4
Jason Sherry
Vaulter
2 years ago
0
Byte
0ber0nByte
asked in Commvault Q&A

What is Immutable Backup

Hello Team,I wonder what Immutable backup is and what can be done in this area with Commvault? Is there a documentation page on what can be done for Immutable backup with Commvault? What else can we add to options such as ransomware protection, WORM Copy, AirGap?Best Regards.

1
S
Vaulter
1 year ago
T
Byte
TheseekerByte
asked in Commvault Q&A

sucessful backups not protecting files The process cannot access the file because it is being used by another process

The file system backups are showing as successful(no warning) however failing to protect some of the files; I  am wondering why the job is not completing with partial sucess and showing it as a VSS issue.  Is that becuase there are no application specific vss writers for the application and hence quiesing is not working its magic [C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\SiteData.db] The process cannot access the file because it is being used by another process.

33
Onno van den Berg
Commvault Certified Expert
2 years ago
T
Byte
tsmtmillerByte
asked in Commvault Q&A

Error 91:32 When Trying to Restore a VM

Hello, this might not be enough info but I’m trying to restore a VM and keep getting this errorError Code: [91:32]Description: Unable to register virtual machine [SERVER]. Possible reason includes datastore was not mounted correctly.Source: CVMA01, Process: CVDLater these errors only occur: Error Code: [32:392]Description: Volume Operation in Progress : [One or more volumes are being processed by other operation. VolumeId [543702]]Source: CVMA01, Process: CVDI have the job log files but can’t really make sense of it. Its pretty much nothing but errors and fails. 

31
Mike Struening
2 years ago
Fernando Souza
Byte
Fernando SouzaByte
asked in Commvault Q&A

Commvault exceeding the allowable capacity

Hello,My commvault is over capacity(license), and i need to release space.i already checked the retention of all backups and it´s ok, and SP and schedule is ok.i run the data verification to check what backup data i can remove and release space.The license reset has already been done 6x.Does anyone have any help?  

9
Fernando Souza
Byte
2 years ago
M
Byte
MansoorByte
posted in Commvault Q&A

How to configure oracle backup in Commvault using RMAN script

How to configure oracle backup in Commvault using RMAN script

1
S
Vaulter
1 year ago
M
Byte
ManikandnByte
asked in Commvault Q&A

Kill the Commvault jobs automatically if it is in waiting/pending state

Hi Guys,I want to automatically kill the jobs in job controller, if it is waiting/pending state for more than 24 hours.I am aware that CV having the feature and it can be enabled under control panel > Job management > Job restart (tab). But the pain area is, we need to enable the option for 30+ job types by individually.  Do we any mechanism (workflow/qcommend) to enable the “Total Running Time” alone for all the job types at one shot. Thanks,Manikandan

7
Mike Struening
1 year ago
C
Vaulter
ChristineMVaulter
asked in Commvault Q&A

How do I deploy the file recovery enabler for Linux (FREL)?

Any pointers with deploying FREL?

4
H
Byte
7 months ago
B
Byte
BloopaByte
asked in Commvault Q&A

Custom package silent install Commvault Welcome Window

Hello, I have created a custom package I launch it with this command : start /wait C:\CustomPackageLocation_Win_FS\WinX64.exe install.xml /silentall run fine in silent mode except that there is a Window appears and I need to validate the checkbox.any idea to avoid that this window appear ?Thanks  

6
S
Vaulter
2 years ago
G
Byte
Gabriele PalumboByte
asked in Commvault Q&A

Limit 50 streams on Storage Policy

Hi to all,I can't set a storage policy with more than 50 streams. I currently have a version 11 SP20 installed.I have tried with various types of libraries (tape, disk library). The commserve has been updated several times over the years (I think the oldest was a SP8).

5
S
Vaulter
2 years ago
D
Byte
DannyByte
asked in Commvault Q&A

log4j vulnerability CVE-2021-45046

Hi,I started a new topic as it seems that the Apache Log4j vulnerability is not all covered yet.Just want to know if Commvault is aware of the following: https://nvd.nist.gov/vuln/detail/CVE-2021-45046Danny

3
S
Vaulter
1 year ago
B
Byte
BloopaByte
asked in Commvault Q&A

cannot install linux media agent on a CEntos 8

Hello guys, When I try to execute the ./cvpkgadd command on a linux Centos to install a media agent, here is the message I receive :[root@localhost tmp]# cd Unix/[root@localhost Unix]# lsCommvault.app.xml  cvpkgseed  linux-x8664  pkg.xml.description  supportcvpkgadd           detect     pkg.xml      silent_install       version[root@localhost Unix]# ./cvpkgadd Using update installer /tmp/Unix/linux-x8664/LooseUpdates/CU9/linux-glibc2.3-x86_64/installer/newinstall.gz:[root@localhost Unix]#  Any idea ?Thanks !  

13
B
Byte
2 years ago
B
Byte
BloopaByte
asked in Commvault Q&A

Connect commserve to vCenter in firewalled environment

Hello,I am trying to create a VMware pseudo client for VMware in a firewalled environment but after entering the credentials and click on ok  “validating credentials” it takes a long time then “Failed to validate Virtual Server credentials. Please check input parameters and try again.”I have opened all required ports between MA and ESXI/vcenter according the matrix flow.https://documentation.commvault.com/commvault/v11/article?p=32026.htmtest also with administrator@vsphere.local and it is the sameany logs I can check ?

5
G
Vaulter
2 years ago
neuwiesener
Byte
neuwiesenerByte
asked in Commvault Q&A

Commvault service account

https://documentation.commvault.com/commvault/v11/article?p=111970.htm how do I identify or assign an account as service account in this context. “To prevent ransomware from encrypting the Commvault install folders, lock down those folders to only the Commvault service account and prohibit System Administrators from using that account unless absolutely necessary.You create the Commvault service account in the CommCell environment during the installation of the CommServe software. Only the Windows administrator account that is also the Commvault service account user should have access rights on the Commvault software installation folders.” under users I only see the commvault internal accounts and under the domain

8
Mike Struening
1 year ago
L
LaurenceB
asked in Commvault Q&A

Log4j Vulnerability - Microsoft SQL Server agent - Database archiving, data masking, and table level restore

Hi  How do I check on the Commserve, if the features below are in use? Is it in the licensing ...where would I look. I don’t think we are, but would like to check for my own benefit. Microsoft SQL Server agent - Database archiving, data masking, and table level restore

11
Jennifer Kelley
Vaulter
1 year ago
M
Bit
MarwaBit
asked in Commvault Q&A

Rman backup error

I am running Rman backup for oracle database 19 c but I got the below error:Description: Failed with SBT library error [ORA-19554: error allocating device, device type: SBT_TAPE, device name: ORA-19511: non RMAN, but media manager or vendor specific failure, error text: ]Source: xd1proddbadm01vm01, Process: ClOraAgentdoes anyone help me ?

3
Mike Struening
1 year ago
Aplynx
Vaulter
AplynxVaulter
posted in Commvault Q&A

Proactive Support - Unexpected SQL TempDB Database and Log growth

After 12th of June 2021, you may encounter a situation on your Commserve whereby the SQL TempDB (tempdb.mdf) and Log (templog.ldf) are increasing in size unexpectedly.This may continue until the volume on the Commserve holding these files becomes full, which can lead to performance issues on the Commserve and observed in the Commcell console.Commvault released a reporting enhancement on the 11th June 2021 that has inadvertently caused tempdb/templog file growth.This enhancement has since been fixed however your environment may still be showing high space cosumption from the tempdb and templog files.If you are witnessing this behaviour and have low disk space on the drive hosting these SQL database files, please carry out the following on the Commserve server:1. Disable All Activity in the Console Activity Control (commvault.com)(Right click Commserve > Properties > Activity Control > Uncheck "Enable All Job Activity" > Set "Enable after a Delay" for 30 minutes)2. Suspend al

8
Nikos.Kyrm
Byte
3 months ago
J
Juampa
posted in Commvault Q&A

Practical way to delete files from all backups?

Hi: I’ve searched the content here and could not find an answer, sorry if this has been discussed previously. I’m interested in the possible actions after ransomware detection capabilities state that some files are malware. How do you “clean the backups” from attacking files that could be lurking around for some time?Is there an automated way, or should the admin do a manual search and delete? Thanks! JP

6
Mike Struening
9 months ago
Henke
Byte
HenkeByte
asked in Commvault Q&A

Index Cache

Index Cache (V2).Yesterday I moved an IndexCache to another drive due to space issues. The index was at the time 293GB in size on a 300GB drive. I moved it with the Workflow “ChangeIndexCacheConfig” to a new destination with 1TB of free space.Today when I check the index today it is 440GB in size, so it growed almost 50% over night.Why would it grow this much? Just normal incremental backups was run over night? No additional clients added or any changes made to clients being backed up by the MA.Index cache settings as displayed below.  BR Henke

4
Henke
Byte
1 year ago
G
Byte
gary mcneelyByte
asked in Commvault Q&A

Changing client name

 We have a client that the software was uninstalled, the Commvault folder remains.I am performing a reinstall of Commvault software but before that. I changed my client name to 0001_old and clicked ok and pushed the network configuration The client name reverted back to the original client name  0001Question: is it normal for the client name to revert back to the original name when doing a push network configuration.   

3
R
Vaulter
2 years ago
A
Byte
AnujByte
posted in Commvault Q&A

Vulnerability scans reveals vulnerabilities on ASP.NET on the Commvault servers.

In one of my customer's environment, vulnerability scans reveals vulnerabilities on ASP.NET on the Commvault servers. Have anyone did a .net framework update to latest 4.x and uninstalled the older one? Here is the files getting caught under vulnerability:   Security Update for Microsoft ASP.NET Core (DoS) (August 2020)             "  Path              : C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App\2.1.16  Installed version : 2.1.16

20
Mike Struening
1 year ago
M
Bit
MNCHRBit
asked in Commvault Q&A

change Web GUI to english

Hello,our System is Version 11.25.23 but after the installation we have the German WebGUI but we need the English WebGUI.Where can I change this ?I tried the galaxy.jnlp file but this was without any action. regards chris 

11
M
Bit
1 year ago
S
Bit
Sharad SinghBit
asked in Commvault Q&A

SQL Database is in auto closed mode

Hello, Backup of one of my SQL DB is failing with error “Database is in autoclose mode”On checking with DBA, they said that DB is in auto closed mode. But I am able to backup other DBs on same instance which is in auto closed mode.

1
S
Vaulter
1 year ago

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