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Commvault Q&A

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asked in Commvault Q&A

Retrieve file system agent that is deleted

is there any way to reconfigure a deleted file system core and agent that is configured before?i deleted them since i thought that we dont need to backup the FS and retain the SQL only.i tried update and repair software but it was still not appearing. When i tried install software. the file system and core is already greyed out. i want the file system to appear again like this.

asked in Commvault Q&A

HPDP to commvault object restore configuration

Hi All, Greetings for the day!Currently we are using Microfocus data protector backup tool with HPE Storeonce catalyst now we planning to move the clients to commvault. As per my understanding restoring the third party tool we require the stage server with commvault migration components then access the third party tool and select the client then restore into commvault. Please correct me if i am wrong

asked in Commvault Q&A

Testing integrity of backups prior to restoration to be confident it is free from malware

Hello,In my environment, v11.24.34, i have Ransomware Protection enabled on all of my Media Agents. My Security Team have asked me is it possible to test the integrity of the backups prior to restoration to be confident that it is free from malware.Thanks in advance for your responses.RegardsFergus

asked in Commvault Q&A

success rate report per ComCell server

I have 7 ComCell servers, prefer to generate worldwide backup success rate report for each ComCell on one table. Only found backup success rate report per storage policy, anyone could help?

asked in Commvault Q&A

Memory Pages Per Second very high at times

We have Microsoft System Center Operations Manager monitoring our Commvault media agents.Periodically they trigger a memory pages per second alert. The default threshold for the SCOM alert to be triggered is the number must value must exceed 5000 for 12 samples 5 minutes a part. These go away after awhile so I assume it is some specific activity or job that triggers this. We get the alerts on pretty much all of our media agents.Our media agents have partitioned global DDB’s on each of them and they process most of our backup jobs. We four media agents for our primary site and two at our offsite location that we Aux Copy all of our jobs (storage policy copies) to the pair offsite.The basic Microsoft product knowledge states the alert typically occurs if you are swapping to PageFile to frequently and it can indicate that you do not have enough RAM.In our case we have 64 GB of RAM on each media agent and the PageFile is set to system managed but it is currently only 4 GB in size and n

asked in Commvault Q&A

[Failed to establish [DM2] database connection]

Upgrading from 11.24 to 11.26 and the upgrade partially succeeded however failed at the ‘Installing updates’ phase with the below;Partial Updates (nvCount=0): 12276 15116 06/09 15:54:47 ### Job ID: 0 12276 15116 06/09 15:54:47 ### Status: 1140850803 12276 15116 06/09 15:54:47 ### ------------------------------------------------------------------------------------------------- 12276 15116 06/09 15:54:47 ### Stopped during initialization with localized message: [Failed to establish [DM2] database connection] 12276 15116 06/09 15:54:47 ### ##################################################################### 12276 15116 06/09 15:54:47 ### ## InstallUpdates.exe EXITING (1) ## 12276 15116 06/09 15:54:47 ### #####################################################################I am currently unable to login to the SQL Server Instance to check the DM2 DB using Windows Authentication and SQL Server Authentication despite having all the correct credentials and permissions and using local Admin.C

asked in Commvault Q&A

Is it safe to delete the OneTouch folder?

Does anyone know if it’s safe to delete the “OneTouch” folder (or just it’s contents) from a Windows CommVault agent installation? One of our servers is running low on space and I can see that the OneTouch folder is occupying over 4GB. It contains over 1,200 old folders, and every folder contains these three files:DiskShadowOutputSource.txt DiskshadowScript.txt ExportedFirewallConfig.wfwI’ve searched online and couldn’t find any references to the OneTouch folder or the above files, so I’m unsure if these are safe to get rid of. Also, it would be good to know why these folders are generated, and if they’re only temporary, why doesn’t CommVault delete them automatically? Should I create a Scheduled Task to delete these folders on a regular basis?Any help would be much appreciated, thanks!

Eduardo BragaByte

asked in Commvault Q&A

Field Size of Application from Backup Job Details

Can the value of the Size of Application field from Backup Job Details be changed while the job is running (after Scan phase)?

asked in Commvault Q&A

SP Farm backup with 7 servers:DR only

SPFarm backup with 7 servers; just continuing the conversation https://community.commvault.com/topic/show?tid=3126&fid=2 as I could not edit it. there is no requirement for granular recovery just DR to a different siteI have already installed SP agent on the App server and chosen the correct SQL ida to protect the content databases. However, I just want to confirm that we have need to install additional 5SP agents on the 5 servers to just capture the WFE data; would WFE data not get captured if we install SP agent only the client to which pseduo clientThe current setup is: FS IDA on all 7 servers : SP Agent on all 7 servers; SQLIDA on the SQL serverAs per doc: In DR event https://documentation.commvault.com/11.24/essential/105771_full_system_recovery_of_sharepoint_server_agent.html-Restore 7 servers using onetouch (FS IDA)Restore SP Farm via the client(app server) (I presume this automatically restores the content databases and apps)Restore the WFE backup back to the same client

asked in Commvault Q&A

Separating the WebServer from the CommServe

Hello, is there a best practice guide if I want to separate a Commvault web server from the CommServe. I want to outsource the web server to its own VM. And another problem I would like to solve is the accessibility after a failover. We have a problem in our production environment that the web/admin console is not available after failover. In the production environment, the web server was disconnected from CommServe from the beginning. Kind RegardsThomas

asked in Commvault Q&A

cannot move media from media group Ovewrite protect Media to other group

I have two tapes that are not in the "Default Scratch" Media Group. I don't know why. and I can't move them.One media in media group "overwrite Protect media" all taks, move, the media cannot be moved as it is not a spare mediaThe second media is in Catalog media and I don’t have the option to move it .these two medias were used like others medias that I use. For auxilary copies

asked in Commvault Q&A

After change any dashboard his not work

After I made changes to any standard dashboard(ex: /commandcenter/#/dashboard/commcell) - it becomes inaccessible: “Something went wrong. Server may be under maintenance.”The same if I create a clone of the current one.How to fix or reset dashboards to default?

asked in Commvault Q&A

Hello Team, please why is no body responding to my question

Is there a link to where I can learn how to write commvault qcommand?

asked in Commvault Q&A

Two way authentication suddenly enable and cannot send email

Hi,My customer having issue where they claim suddenly they have prob to login to console due to 2 way authentication enable. It cannot send the email to the respective user. Anyway that can be done to disable the 2 way authentication without access to console? Refer attached picture for reference.

asked in Commvault Q&A

Exchange mailbox backup sizing

If we back up a 3000 user with 40TB Exchange data, what would be the expected storage usage taking into account deduplication and compression, with one year retention?

gary mcneelyByte

asked in Commvault Q&A

Commvault FSA install package with no internet

I downloaded the version 11 Download manager 22.9 MB, I go to install it and commvault install is blocked on my client so I have to get larger install package.I am on version 11.25.32, is there another install package that is smaller than 2gb / 11.25.36 I know before the install packages were 300MB.

asked in Commvault Q&A

Time to enable Hyperscale 1.5 Ransomware protection

Hi all. Does anyone have any rough figures on the time it takes for the script to complete the work, and the media agent become available again?I have 6 Hyperscales in a block, with about 300TB of backup data on the block and am just wondering how long Activity will have to be disabled for.

posted in Commvault Q&A

PLANS - how do I stagger backups?

Hi !I’m used to old-style storage/schedule policies and clients/subclients associations..But we’re told that PLANS are the future, and we’ll have to move to Plans for sure.So I’ve deployed a few new MAs to protect some locations inside my company, where I have to protect VSA + file level backups.I have local disk backup, then auxcopy to tape and auxcopy to cloud from primary.MA is physical linux, as we have windows VSA clients, I have also deployed Windows VSA Proxy. Then I created Storage pools for local disk, tape copies and Cloud copies.To simplify things and test Plans, I created a Plan per location, with standard details, like 1 day RPO, 1 month of retention, with my backup timeslots, full timeslots (confusing with synthfull out of control, but we’ll discuss that later in this thread I guess).I created a VSA VM group that points to my VMWare location ( = selects all the VMs in that location, including my VSA proxy VM).For some VMs, I was asked to also provide file-level backup of

Kevin O'NeillBit

asked in Commvault Q&A

Stagger jobs in schedule policy

Quick question. I understand the longest time per backup task is 10 seconds. Is there someway to get around that limitation?If no, that’s ok. I’ll just break out clients into separate schedule policies.

asked in Commvault Q&A

readiness check failed , cvd log states system lacked sufficient buffer space

hi vaulters, we face 1 client with readiness check failed, when look into cvd log at the client, there are repetitive messages25260 5a6c 06/08 17:02:35 ### ERROR: CvFwClient::connectToGroupOfCS(): Couldn't connect to any of the CS interfaces (COMSERVER,COMSERVER)25260 5a6c 06/08 17:02:35 ### ERROR: CvFwClient::connect(): Unable to connect to COMSERVER:8400: 0x80072747:{CQiSocket::Connect(290)/W32.10055.(An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full. (10055))} please kindly help and thanks in advance dings

asked in Commvault Q&A

Centralize command center portal

We deployed 7 CommCell servers and got 7 Command center portal. Could Commvault provide centralize portal to manage all Command center URL?Our operation team want to access one portal, then they could click each Command center portal to finish these routine job.

asked in Commvault Q&A

Backup of NFS mount path from the Client

Hi, Is it possible to backup the NFS drive mounted from the Client. I tried to add mount path in the subclient properties under content tab. Then run the backup but its failed. If possible what is the proper way to backup the nfs mount path from the Client.

Stefan VollrathByte

asked in Commvault Q&A

File Anomaly Alert not updating with new error codes

I get the same Events in JavaConsoles EventViewer, but the Alert Rules don’t include all those new IDs. Do Admins need to manually update those predefined Rules or should the Upgrade have done that?

Hongmo KimVaulter

asked in Commvault Q&A

Azure BLOB storage type change

Hi team, A customer is performing the aux copy using Azure BLOB Cool storage as a target.(Source storage for 1st copy is DAS and Target storage is Azure BLOB Cool storage)Can customer change the BLOB storage tier type to Hot without any issue? Thanks.

Patrick MüllnerByte

asked in Commvault Q&A

New Comcell Installation on Cluster - The installed Microsoft SQL Server instance is not of the required version.

We prepare a new Cluster Installation for HW Refresh and get this error:Error: The installed Microsoft SQL Server instance is not of the required version. Please upgrade/update the SQL Server to at least [SQL Server 2012 SP2] and try again But we the installed the SQL from the Media Package 11.24.34 → SQL 2019 - 15.0.2000.5 2xWin 2019 with Pre-Installed SQL Cluster 2019Any Ideas?

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