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Commvault Q&A

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  • 3,460 Topics
  • 15,938 Replies

3460 Topics

A
Bit
AndreyBit
asked in Commvault Q&A

Windows FW iData Agent cannot access files from the VSS snap.

Hi community!I have faced the error like this recently:Failed to recreate OFM snap; Continuing with live data only, error=0x80070306:{COpenFileManager::CheckAndRecreateShadow(118)/W32.774.(One or more errors occurred while processing the request.)-Maximum OFM snapshot retry count reached, RetryMax=3} The job was configured to fail if the VSS fails. But the job finished successfully. Looks like smth. blocks access to the files included to the VSS snap. Did anyone see the error like this? Thanks in advance! 

2
Mike Struening RETIRED
Vaulter
2 years ago
E
Commvault Certified Expert
euMikeCommvault Certified Expert
asked in Commvault Q&A

Command Center FREL selection

Is it possible to override default vCenter FREL for guest file restore in Command Center? It seems to be Commcell Console-only option.Also, it would be great if we could add FREL to a VM Group (same as we can add Access Nodes).Using single/default FREL in multiple-cluster vCenter can be technically impossible. SW: 11.22.9Thanks! 

2
E
Commvault Certified Expert
2 years ago
N
Bit
niteBit
asked in Commvault Q&A

Informix - Validate backup with archecker

Hello When we work with a tape or any standard storage it s possible to validate a backup with this commandarchecker ‑tdsvhttps://www.ibmbigdatahub.com/blog/are-database-backups-safehttps://www.ibm.com/support/knowledgecenter/SSGU8G_12.1.0/com.ibm.bar.doc/ids_bar_101.htm But this does not work in front of CommVaultDoes someone know how to do the same with Commvault ? Thanks  

2
N
Bit
2 years ago
B
Bit
bemaldonadodBit
asked in Commvault Q&A

SAP hana failed to restore out place

Hi community.I have the follow problem to try to restore a sap hana database out place. SAP HANA Error [hdbsql execution Failed.448: recovery could not be completed: [3020067] Buffer does not provide complete page.; $EndPos$=0x00007f60c9932000; $ReadPos$=0x00007f60c9913000; $PageSize$=262144, [110507] Backint exited with exit code 1 instead of 0. console output: No additional Information was received SQLSTATE: HY000]. 219989 35b55 03/27 18:25:10 41123561 ::restoreFile() - READ ERROR encountered by the Data Mover.219989 35b55 03/27 18:25:10 41123561 ::restoreFile() -#ERROR /usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databackup_2_1219989 35b55 03/27 18:25:10 41123561 ::performRestore() - Failed to Restore the file=/usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databackup_2_1 retCode=2 errno=0219989 35b55 03/27 18:25:10 41123561 ::performRestore() -#ERROR /usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databac

2
Mike Struening RETIRED
Vaulter
2 years ago
C
Bit
COE-GTBit
asked in Commvault Q&A

Does CommVault Support backing up SQL Server Express databases on a client server?

I have a VM with a vendor application that uses SQL Server Express database.  Does the CommVault SQL Server agent support backing up SQL Express databases?

2
C
Bit
2 years ago
C
Bit
Chitra SahaBit
asked in Commvault Q&A

Upgrade Commserve to SP20 from SP16HPK85

What are steps that I need to follow to complete the upgrade? Does any one have the document that I need to follow to complete this process? I fairly new to commvault and do not know how I should execute this process. Do you know how long we will be supported on Version 16? How do I see all the GUI changes and also share information with other site admin.

2
Onno van den Berg
Commvault Certified Expert
2 years ago
I
Commvault Certified Expert
iConsultantCommvault Certified Expert
asked in Commvault Q&A

Exchange Online: access node member of domain (?)

Hi,I want to backup Exchange Online using an on-premises Active Directory environment:Does anyone know why the access node needs to be “member of the domain”? As the Exchange Online service account “must be created in Microsoft Azure AD only” (https://documentation.commvault.com/11.23/expert/28853_assigning_full_access_to_service_accounts_for_exchange_online_through_on_premises_active_directory.html)?Why can it not be “any domain”? Why can I not access the Exchange Online data just with the service account? We have a setup that makes an access node that is “member of the domain” a bit difficult, as our CommCell serves more than one O365 environment.Thanks!

2
Jason Sherry
Vaulter
2 years ago
dude
Byte
dudeByte
posted in Commvault Q&A

Security Alert: Commvault WebService

Not a question, just sharing with the community.So, logged to MA today and say this thought I would share with everyone. 

2
MFasulo
Vaulter
2 years ago
M
Bit
Montilla04Bit
posted in Commvault Q&A

Windows Proxy Out space

Hi guysI got the following question about one my physical windows media agents because I'm always running out of disk space. and i see that my media agent has an assigned role “storage mediaAgent”.When i scan my disk i saw that under the path C:\ProgramFiles\Commvault\ContentStore\IndexCache\CvIdxDB. i got a huge amounts of folders occupying about 115 GB of my disk. and under the path   C:\Program Files\Commvault\ContentStore\IndexCache\CvIdxLogs has about 91 GB, this two folder consume about half of my disk1- I wanna know if this two folders can be pruned or compress?  

2
MichaelCapon
Vaulter
2 years ago
M
Bit
MySql Backup & RestoreBit
asked in Commvault Q&A

Unable to restore mysql database

Hi, Setup is something like MySql is running on a windows server and HDPS is also running on Windows platform. Mysql server is behind the firewall. Required ports have been opened for backup and restore work. Taking back up can be done successfully but while trying to restore any backed up database, it is giving an error. [Error Code: [24:42]Description: Cannot start restore program on host [MySqlServerName*MySqlServerName*8400] - a network error occurred or the product's services are not running.Source: ma-servername, Process: fsIndexedRestore

2
Damian Andre
Vaulter
2 years ago
T
Byte
Tom EvansByte
asked in Commvault Q&A

Commserve Email Settings

When changing the Commserve Email configuration is there a service that should be restarted to ensure the new configuration becomes active? I have recently updated the email configuration however the emails are still using the old configuration (From Address, SMTP Server Address).Thanks in advance for any response.

2
T
Byte
2 years ago
S
Bit
ShaneHicksBit
asked in Commvault Q&A

System State shows Zero Bytes while on restore selection

I believe that this is not an issue but someone asked so i wanted to clarify. When you to restore files from a server, the System State show Zero Bytes. My assumption is that the area is more of a place holder and the size of the system state is included with the C: drive backup size that shows. Am I correct? 

2
Alireza B
Vaulter
2 years ago
L
Byte
lborekByte
asked in Commvault Q&A

Backup whole mysql instance using xtrabackup

Hi,Doing some testing around mysql protection. Do we have an option to backup whole mysql instance using xtrabackup. Default configuration do :for all discovered databases; do xtrybackup ...[]  --databases dbname; doneIt would be nice to have an option to protect whole instance at once. In case of lots of databases under instance iterating by each database can be time consuming. Thanks. 

2
L
Byte
2 years ago
Patrick Dijkgraaf
Commvault Certified Expert
Patrick DijkgraafCommvault Certified Expert
asked in Commvault Q&A

Rollback "Configuring Ransomware Protection for a HyperScale MediaAgent"

Hi all, Configuring Ransomware Protection for a HyperScale MediaAgent is documented here:https://documentation.commvault.com/11.23/expert/126092_configuring_ransomware_protection_for_hyperscale_mediaagent_02.html . This includes taking a backup of /etc/fstab. Pausing and Resuming the Ransomware Protection is documented here:https://documentation.commvault.com/11.23/expert/126097_pausing_and_resuming_ransomware_protection.html However, we also nee a “rollback plan” in case we run into issues and want to rollback to the previous state (before enabling Ransomware Protection). Any documentation on that? Thanks!

2
Patrick Dijkgraaf
Commvault Certified Expert
2 years ago
D
Byte
DennisByte
asked in Commvault Q&A

Update clients

Hi,i have updated my commcell from 11.20.17 to hotfix pack 36.When i look to the clients i see:Product Version 11.20.17 and Status Up to Date.Why? Is it not necessary to update the clients?RegardsDennis

2
D
Byte
2 years ago
T
Byte
TonyQByte
asked in Commvault Q&A

Two different Service packs running within the same Commvault environment.

Hell CV Community I have what I think might be an issue.  One of our team updated to SP 11.21.34 from SP 11.20.36.  However what we have noticed that all our Hyper-V hosts (physical servers) need a reboot due to one of the hotfixes that came down with the SP which is as follows“Install/Upgrade of package: [dotnetfx462] required a reboot. The job will resume after the reboot. To resume the job immediately, resubmit the job with the 'Reboot Client' check box selected”.  My main question is, will this be an issue having a load of servers on a different service pack from others?  It is not feasible to reboot all the hosts as part of the upgrade as these servers host Virtual servers which host live servers.ThanksTony Q

2
T
Byte
2 years ago
E
Bit
ESTRATEC360Bit
asked in Commvault Q&A

Creating a CA-Signed Certificate for the Tomcat Server

Hi everyone! i’m trying to renew my SSL certificates for Web Application, but when I’ve been done all steps and neet to import each signed certificates (only received a CRT and a CA.CRT certificate) which one must be applied for:Root CertificateIntermediate CertificateIssued Server/domain certificate Thanks for your support!BR

2
S
Vaulter
2 years ago
B
Bit
BillKBit
asked in Commvault Q&A

Content Indexing against Synthetic Fulls?

Can someone please confirm whether or not content indexing is supported against synthetic full backups?  We have a single Commvault resource that seems to be implying that CI is NOT supported against synthetic full backups, only traditional fulls and incrementals, and this doesn’t seem to be documented anywhere.  Thank you.

2
B
Vaulter
2 years ago
B
Byte
BloopaByte
asked in Commvault Q&A

Commvault / HPE Store Catalyst config and Storage policies

Dear Team,Does anyone have experience with storeOnce ?I plan to deploy Commvault Solution with HPE Store Catalyst2 datacenters2 HPE Store on each DCWorkload to backup are :VMware, Oracle DB, SQL, SAP/HanaI have no experience with HPE StoreOnceI plan to create on each store1 Store for VMware1 Store for SQL1 Store for SQLTransaction logs1 Store for Oracle1 Store for Oracle transaction logsI can’t use dedup or compression as it is handled by the StoreOnce.I will create A primary copy on the local corresponding store for each WorkloadI will create a secondary copy to the remote correspnding store  Stores(disk libraries) are share between MA1 and MA11 for non secure zoneStores(disk libraries) are share between MA2 and MA22 for secure zoneIf a Media agent fail in one Site, the other one continue the backup.attached a diagram of the architectureIs it the right way ?also, for databases, is it mandatory to have a dedicated store for Transaction Logs ? Thanks for your help ! 

2
B
Byte
2 years ago
F
Byte
flokaiserByte
asked in Commvault Q&A

OneDrive and SharePoint Online

Hi, is there a way to upgrade/migrate from the Classic OneDrive and Sharepoint Implemenation to the new one in FR22? GreetingsFlorian

2
F
Byte
2 years ago
T
Byte
TheseekerByte
asked in Commvault Q&A

MA DDB backup job seem to be not pruning any data

I was looking at the data size by client on a MA via Commvault console; saw somthing wired that file system backups were consuming few TBs of data although the customer’s file sytem was pretty small. Investigated further and it appears that none of the DDB backups are not pruned or removed since the Mediaagent was deployed last year, so all this TB of data on the MA belongs to DDB backups.  Could not see any reason why that should be the case; there is only one active DDB for that MA

2
dude
Byte
2 years ago
I
Commvault Certified Expert
iConsultantCommvault Certified Expert
asked in Commvault Q&A

Libraries With Mixed Drive Types

Hi,We want to use a library with 1 LTO6 and 3 LTO8 tape drives.The LTO8 tape drives will be used for new backups on new LTO8 tapes (associating a Barcode Pattern with a Scratch Pool and the Storage Policy with the Drive Pool and Scratch Pool).The LTO6 tape drive will be used only for restores from existing LTO4 tapes.What will happen if I import an LTO4 tape in the library for a restore? Will it be loaded into the LTO6 tape drive automatically, or can I do something to arrange that? Or could it accidentally be loaded into an LTO8 tape drive?Thanks!

2
I
Commvault Certified Expert
2 years ago
R
Bit
remickBit
asked in Commvault Q&A

Recreate IndexServer object for storage policy.

I have a problem with IndexServer object for one storage policy. For some reason backup of Storage_Polixy_IndexServer started failing (its in running state and never completes). No events listed in the job window. Last synthetic backup failed for all clients for that policy and its probably because Index issue (not 100% sure). Is it possible to create a new one. I know that is created automatically when storage policy is created. Anyone had done that before?CommVault ver. 11.20.9Thanks.

2
R
Bit
2 years ago
T
Byte
Tom EvansByte
asked in Commvault Q&A

Hyperscale MR Install

Can anyone advise the recommended way to install a MR on Hyperscale cluster please?Remote installation from Comcell 1 node at a time or can all the nodes in cluster be selected in a single job? Does maintenance mode need to be used etc?Thanks in advance 

2
T
Byte
2 years ago
A
Vaulter
Abdellatif AITELBACHAVaulter
asked in Commvault Q&A

Exchange Index Server Location on MSP Environment

Hi There.On an MSP Environment where tenants' servers communicate with the backup infrastructure via cascading gateway, where would you place the Exchange Index Server required for Mailbox backup knowing that:The Web Server located on MSP environment needs to communicate with the index Server directly (not sure we can via gateway proxies) Does the index server require to be on the Tenant Domain? Can it be located on MSP environment and still manage indexing of an Exchange Server located on Tenant network and/or on O365 ?Thanks Abdellatif 

2
A
Vaulter
2 years ago

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