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Commvault Q&A

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  • 3,485 Topics
  • 16,009 Replies

3485 Topics

J
Byte
jegoByte
asked in Commvault Q&A

Unable to find/get index in the cache for [] at time []

Getting this message when trying to browse / restore from a specific full backup.  There are several in a row that are affected.  Backups before and after this group are fine.  Any direction on how to fix this and find out why this happened?

2
J
Byte
1 year ago
M
Byte
MauroByte
asked in Commvault Q&A

SAP HANA Log restore process

I just want to ask a question regarding a SAP Hana log (point in time) restore.It’s an in place restore, from point in time selected.Does the entire DB need to be restored (as I’m seeing) prior to the logs being applied?Thanks so much.Mauro

2
M
Byte
1 year ago
D
Bit
deltazuluBit
posted in Commvault Q&A

Why email the MFA secret key?

This was a great post and I’m glad things are changing, but I would like to request one more improvement: can we not have the MFA secret key emailed?Email has a tendency to leave a trail all over the place. A copy can be grabbed from a relay, a spam filter, a deleted bin or even in a company-policy-mandated permanent archive. So if an admin’s mail-enabled domain credential gets hacked and that account is used to administer CommVault, then it just takes a quick search (maybe in the admin’s own inbox) for “CommServe Administrator just doubled your safety” and now you have the MFA secret key. Keep in mind, it’s been shown that attackers are inside company networks sniffing around for a while before they make their attack.The MFA secret key should be displayed to the end-user via the CommCell Console (ideally in a QR code) after the first successful authentication. It should never be sent through a permanent or semi-permanent medium such as email.

2
D
Vaulter
1 year ago
M
Byte
MauroByte
asked in Commvault Q&A

Lustre Backup Readers

I’ve configured a Lustre File System backup using 5 data nodes.When creating the subclient, I can specify the reader numbers I can use.Once the sublclient is created, I notice that the option to change this is disabled and it selects the optimised reader option. We have a POC environment that has the option to change the reader count.Is there a way I can configure this setting so I can make changes as I need to?

2
M
Byte
1 year ago
M
Byte
MubaraqByte
asked in Commvault Q&A

Redhat linux enterprise 8.3 Compatible agent

Hello, guys.I currently have a client who is running on Redhat Linux Enterprise 8.3 and currently running agent 11sp17 and they seem not to be compatible. It keeps saying “nfs directory cannot be found”. What’s the latest version that can work with it? Or an alternative thing to be done to solve the problem.

2
M
Byte
2 years ago
P
Bit
psbsanthoshkumarBit
asked in Commvault Q&A

I have 200+ media agent and need to mark it to maintenance mode via workflow or q-commands.

I have 200+ media agent and need to mark it to maintenance mode via workflow or q-commands. 

2
P
Bit
1 year ago
K
Byte
KamilByte
asked in Commvault Q&A

Alert / Report for ending backup jobs for individual virtual machines.

Hello Commvault Community! Today I am asking you about the alert / notifications that will inform you about the backup for a particular VM’s.As you know, the backup job for the vCenter group - for many virtual machines perform one main Job, which is later divided into individual jobs for each virtual machine.The client asks if it is possible to receive notifications / alerts about the completed jobs for individual VM’s?I have checked the settings in the schedule that is performed by the vCenter group backup. I gave the appropriate options, but after the backup was completed, one alert came that the backup was performed. (screen1-2) Before this alert, there were no other messages about the completion of jobs for individual virtual machines.Hence my question is it possible to create / set an alert or a notification to inform when virtual machine X will be bought back. Thanks for help, Regards,Kamil

2
A
Vaulter
1 year ago
Marco Lachance
Byte
Marco LachanceByte
asked in Commvault Q&A

HyperScale 1.5 network mode change

Hi, I have a customer who as a HyperScale 1.5 of 3 nodes, each node as a network configuration in mode 1.If we want to switch to mode 4, is there something to do beside stop Commvault services and Gluster services before rerunning setupsds to change the networking mode ? IPs will stay the same. Thank you,

2
Marco Lachance
Byte
1 year ago
A
Byte
AmitByte
asked in Commvault Q&A

Active nodes currently backed up in commvault

Hello everybody, there is a requirement from the Customer to identify the nodes which are currently backed up in Commvault. There are some nodes which runs once in 30 days. To make sure all the nodes are covered, I am planning to generate a job summary report of last 40 days in excel and sort with "remove duplicate" option to remove duplicate entry and share with Customer. Please let me know if this is the correct way or I am missing something.

2
MichaelCapon
Vaulter
1 year ago
S
Bit
ShaneHicksBit
asked in Commvault Q&A

Switching from Metric Server Chargeback report to cloud.commvault.com

We have traditionally pulled chargeback from our metric server through SQL connection. We have a new commcell that does not have an internal connection to the corporate network. How can I get chargeback from it? Is there an API connection that we can do to the report on cloud.commvault.com?

2
J
Vaulter
1 year ago
Henke
Byte
HenkeByte
asked in Commvault Q&A

Database removed from subclient by SQLiDA

Hello!I recently discovered that we where missing backing up a database on a client. Asking around no one remembered removing the database in question from the subclient. Luckely this is a sandbox system, that also means we only keep 7 days of backups. Looking over them all of them was missing the database.So I looked in the SQLiDA.log file and had to scroll back all the way until March 1:st. On that day something happened. At the time of the backup, IntelliSnap, it seems the database is missing on the SQL server for whatever reason. As I understand it, the SQLiDA checks the sublient content and then checks the SQL server. If a database is missing on the SQL server the SQLiDA removes that database from the sublient, with as far as I know no notification!?! And the backup was marked as successfull!!I understand that the database would go into the default subclient, and would be backed up there. But in our case the original sublient is doing Intellisnap backups, due to the size of the da

2
Henke
Byte
2 years ago
S
Byte
Shalika SenadeeraByte
asked in Commvault Q&A

Changing the Domain Name for Commserve

Hello Gyes,  Now we are on going the domain migration. We have a pending commserver and others.Current Commcell hostname - comv.abc.local.Need to be change Commcell hostname - Comv.pluto.local What is the recommended senior for above Changing the Domain Name for CommCerver.I need to immideally answer. Thanks  

2
Santhosh Ranga
Vaulter
2 years ago
P
Bit
PieterBit
asked in Commvault Q&A

mount path "size on media" vs "total data written"

Hi, What is the difference between “size on media” and total “data written”?  If i look at the commvault documentation i find this:Size on Media:Displays the size of all chunks of data stored in the media.Total Data Written:The size of the data that is stored on the media.https://documentation.commvault.com/commvault/v11/article?p=9495.htm#o9497I don’t understand how it’s possible that “size on media” is larger than “total data written” 

2
Mike Struening RETIRED
Vaulter
2 years ago
F
Byte
f-redByte
asked in Commvault Q&A

Hotfixes installed

Hello, I need to get a full list of installed hotfix of a given client, would someone know how to get it please? Properties (even advanced) does not shows details, i even don’t find it in reports… Thanks in advance!

2
F
Byte
2 years ago
B
Byte
BloopaByte
asked in Commvault Q&A

Backup 1-touch recovery warning

Hello community, I am trying to backup my physical machines.I have enabled 1-touch recovery. Therefore, it was ok for 2 Media agents but for the others I had this Warning message Can you help on this please ? Thanks !!

2
S
Vaulter
2 years ago
A
Adel BOUKHATEM
asked in Commvault Q&A

Receive Email alert after failed backup

Hi everybody, Could you please help me out with configuring email alerts after a failed backup.A created a report (job summary) and added an alert, but didn’t receive any email after failed backups.PS: mail server working fine, passed the test. Thanks in advance.

2
S
Vaulter
2 years ago
B
Byte
BloopaByte
asked in Commvault Q&A

AWS intellisnap snapshot retention

Hello, What is the default retention  when Commvault ask aws to take snapshot ?I think that  they’re deleted by commvault after a period  but when ? Thank you ! 

2
Santhosh Ranga
Vaulter
2 years ago
F
Bit
Fowroz KhanBit
asked in Commvault Q&A

I need to know difference between Commserve LiveSync and DR

I need to know difference between Commserve LiveSync  and DR

2
Mike Struening RETIRED
Vaulter
2 years ago
YYZ
Byte
YYZByte
asked in Commvault Q&A

Content Index specific users or mailbox stores (using the Modern Mailbox Agent)

Hi Is it possible to target just a handful of mailboxes for content indexing Or even target by specific EDB’s or AD groups 

2
YYZ
Byte
2 years ago
K
Bit
Karamveer SinghBit
asked in Commvault Q&A

Error in downloading service pack upgrade package.

Hi All, Recently we have deployed commvault hyperscale appliance 1.5 (1300) in infra. Commserve is outside HS appliance and hosted on VM. Commserve is on Sp23 but HS appliance media agent nodes are on SP15. When i try to upgrade package through commserve console, which in turn it initiate package download job. Download job gives below error: Error code: [68:472]Description: Download is skipped for [SP23_3384220:UP7_0] because the media is not available for it.  Please suggest on this

2
Mike Struening RETIRED
Vaulter
1 year ago
R
Bit
Rahul ShindeBit
asked in Commvault Q&A

ERROR CODE [82:172]: Could not connect to the DeDuplication Database process for Store Id [xx]. Source: xxxx, Process: backint_oracle

SAP for oracle db Backup failed 3 times since last week due to below error.`````````````````````````````````````````````````````````````````````````````````````````````````````Failure Reason:• ERROR CODE [82:172]: Could not connect to the DeDuplication Database process for Store Id [xx].Source: xxxx, Process: backint_oracle````````````````````````````````````````````````````````````````````````````````````````````````````` Does anyone has solution for this error?

2
R
Bit
1 year ago
S
Byte
Shalika SenadeeraByte
asked in Commvault Q&A

Linux Agent install SUSE Linux Enterprise Server 12 SP4

Hi All, Today I try to install linux SAP HANA agent.I following the below documentation Installing a Feature Release Locally on UNIX, Linux, or Macintosh Computers Using the Installation Package (commvault.com)I ran the ./cvpkagadd  but found the below error :*** could not find any installer to use.  I need immediate support  

2
M
Bit
10 months ago
A
Vaulter
Abdellatif AITELBACHAVaulter
asked in Commvault Q&A

CVSolr

Hello There.I have a question regarding the new Indexing CVSolr that was announced for SP22.One of the features is to be able to create an Index Cloud and add nodes as the environment grows as opposed to previous indexing that required all nodes to be added upfront and once done you couldn't add new nodes to the Index Cloud once created.I searched the documentation (SP22 / SP23 and SP24) and did not find any reference of that CVSolr new indexing but the documentation sill states that nodes cannot be added to an Index Cloud once created. Anyone ideas ? ThanksAbdellatif  

2
Lowgs
Vaulter
1 year ago
T
Byte
Tom EvansByte
asked in Commvault Q&A

user permissions retain creator permissions

Hi,A user that was once part of the master role group to assist with configuration of the platform has been moved to a different group that has fewer permissions however it looks like any configuration done by that user on an entity they retain more rights than that of the role they currently have on the entity? (Possibly some sort of creator role meaning you have full permissions?)how is best to ensure only permissions assigned to a role that is configured on the required entities is used going forward?thanks

2
T
Byte
1 year ago
S
Bit
steBit
asked in Commvault Q&A

What Happens if Exchange Online Archive Job is Deleted?

We’re just starting to migrate to Exchange Online and have the backups (archiving) of mailboxes configured in Commvault.  From reading other posts on here, I understand that we’ll end up keeping a large number of the archive jobs as if 1 email is still valid in the job then it will be retained.What I’m trying to work out is what would happen if one or more of the archive jobs are deleted.Would the next archive job to run know that the emails were no longer in the archive and pick them up? Or because they have already existed in the archive index they will be skipped?The only way I can think to test is to delete a job and see what happens, but would prefer not to risk it if someone knows the answer for sure!Thanks

2
S
Bit
1 year ago

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