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Commvault Q&A

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  • 3,459 Topics
  • 15,936 Replies

3459 Topics

K
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Kevin O'NeillBit
asked in Commvault Q&A

Question about console alerts

Few quick questions regarding some pre-defined CV console alerts. I am unable to find this information online Unusual job activity alert. What does code 14:300 mean? This is default as the alert is enabled Do we need to expanded this alert to include more codes? Increase in data size Does this include alerting on VSA and NDMP as well? If no to above, would we have to install an iData agent on each VM to allow alerting? Thank you for your time

3
O
Vaulter
1 year ago
K
Byte
kszafByte
asked in Commvault Q&A

Commvault - pruner media agent not found

Hi, I have a question about job DDB Space Reclamation. So on job i have :The Error means that we must switch microprunig:> https://documentation.commvault.com/11.24/expert/9183_configuring_micro_pruning.htmlError Code: [80:273]Description: Pruner media agent not found to run Defrag phase on DDB, Please configure pruner media agent using mount path propertiesbut we dont want switch microprunig due to potentially higher costs. Can we get around this problem?I will be very appreciate for help. 

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Mike Struening RETIRED
Vaulter
1 year ago
9
Bit
94danstangBit
asked in Commvault Q&A

Issues with storage policy copy job selections

Thank you all in advance for the input.  (first time poster)I have an issue I can’t figure out and I’m tired of beating my head against the wall.  We are moving away from using tapes as our secondary copy (archive copy).  We have recently setup Azure cloud storage policy copies for our archive.  I have attempted to mirror the policy copy settings between the tape and cloud copies as much as possible.  We have 3 copies - weekly, monthly, and yearly, each with a different retention, and 3 different storage policies.  We started with the weekly copy and all seemed to be well.  When I created the monthly and yearly copies, the job selections didn’t meet my expectations.  A few examples:  duplicate jobs would show up in the weekly and monthly, or monthly and yearly.  Meaning a job that I would expect to a monthly (first weekend of the month) was in the weekly job list. The yearly jobs don’t seem correct at all.  We want the first weekend in Feb of every year to be our yearly copy.  However

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Mike Struening RETIRED
Vaulter
1 year ago
M
Bit
Montilla04Bit
asked in Commvault Q&A

Can my CommServe version go back if i make a DR restore

Hi guys;i need some help about this, I perform a feature release update today, but after that my main production cluster server stop working telling me that one of the server in the cluster is in another version of the software, which its true.But my questions is If I perform a DR restore to the moment before the update start will my commserve perform a downgrade to the version it was before the update.

5
Mike Struening RETIRED
Vaulter
1 year ago
Juergen
Byte
JuergenByte
asked in Commvault Q&A

question about Live Recovery for VMware Restores

We are thinking about to have the importands VMs from the company vbackup to NetApp volume which has SnapLock enabled, reason to be save for a ransomware attack. my question now is it possible to start a live recovery of the VMs  as the snaplock storage is readonly? we running v11sp24.34, vm backup wth v1 indexregrads Jürgen

1
Damian Andre
Vaulter
1 year ago
Marco Lachance
Byte
Marco LachanceByte
asked in Commvault Q&A

eDiscovery and Compliance for Cloud

Hi, Somebody knows how this can be translated in the Cloud Azure ?https://documentation.commvault.com/11.26/expert/120376_compliance_search_and_ediscovery_hardware_specifications.html

1
JamesA
Vaulter
1 year ago
K
Byte
kszafByte
asked in Commvault Q&A

Outlook issue: Different Quick Look

I have a question about “quick look”.Two different users perform the same operation and click the "Quick Look" button in Outlook without the add-in and the effect is that one user generates such a link and it works (the message from the archive is fine).and another user generates such a link (which does not work)I don't quite understand why these two users have different link syntax. What can it depend on?SP 24.25

1
Chris Hollis
Vaulter
1 year ago
S
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SaeedBit
asked in Commvault Q&A

Oracle OCI required Ports when CommCell is on premise

Oracle OCI required Ports when CommCell is on premise

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Damian Andre
Vaulter
1 year ago
B
Byte
bc1410Byte
asked in Commvault Q&A

Upgrade commvault 11.22.62 to 11.24.34

HelloI need to upgrade our 11.22.62 commvault version to the 11.24 feature release. I can just do this via the commcell gui correct?   Kind of like the way I install the maintenance releases etc except this will be a feature release.?   I plan on doing commserve/media server first then the clients.. or are you suppose to perform the feature release upgrade a different way? Please advise.. thanks in advance!BC

2
B
Byte
1 year ago
L
Bit
liorkrispinBit
asked in Commvault Q&A

The specified Azure application or user doesn't have enough permissions to access KeyVault.

hi,i created VM and after that i installed Commvault agent.The backup succeeded a number of times and then it failed with the above error, can anyone tell me what the problem is?on this VM we are not working with Key Vault  

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L
Bit
1 year ago
B
Byte
BloopaByte
asked in Commvault Q&A

scale out gridstor

Hello, Is there any procedure or steps to follow to add 2 media agents to existing ones. My gridstor is composed of 2 MA. Thanks !!

1
Mike Struening RETIRED
Vaulter
1 year ago
T
Byte
tw-sva
asked in Commvault Q&A

HyperScale X hostname will be changed during installation

We installed a HyperScale X reference architectur. The host name of the server was in front of the installation “server2”, after installing HSX the hostname is like to the product serial number. Why was the host name changed? Can we change back to the formerly host name?RegardsThomas

2
T
Byte
1 year ago
N
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NikramakBit
asked in Commvault Q&A

Storage Sizing for VMware workload

I've joined the community to seek your advice on a subject that I'm struggling to grasp.Please accept my apologies for the lengthy explanation.We are currently protecting our virtualized data with Snap backups in Commvault configured to retain 30 days of backups (7 incremental daily backups and 4 weekly full backups) and monthly and yearly backups sent off to Azure cloud for 7-year retention.We are achieving quick restores with the Snap backup, and we are now planning to introduce a SAN storage system on-premises to manage backup copies of snapshot data.As part of this, I provided detailed VM data sizing to estimate the storage capacity to purchase.I provided the total number of VMs to be backed up by adding the application size of the existing data sets, and the NetApp sales team used their sizing tool to estimate the capacity required for the next three years based on the total number of VMs, frequency of backups, retention period for backups, and a 50% compression/dedup saving for o

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N
Bit
1 year ago
N
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NetanelpBit
asked in Commvault Q&A

What happens when uninstalling a software

Hey,I need to re install software(in this case mysql agent) on one of my client computers.Repair isn’t helping in this case so I wanted to completely remove and reinstall the mysql agent. What happens to all of my previous backups when I uninstall the software?Will it be kept and be able to restore after I reinstall the software?Thanks

3
N
Bit
1 year ago
Ananth
Vaulter
AnanthVaulter
asked in Commvault Q&A

Java is needed for commcell console to function

Hello All,If we uninstall the Java from Commserve, the CommCell console will work? or it will continue to work as we have the java opensdk installed from third-party folder during the software installation?RegardsAnanth

1
O
Vaulter
1 year ago
C
Byte
chris_ahnByte
asked in Commvault Q&A

MediaAgent Offline

I installed the Linux Package. (file system, MediaAgent) Media Agent is online immediately after installation. But after about 5 minutes, it becomes offline. (Not working on anything)Do you have any advice?  

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C
Byte
1 year ago
J
Byte
JeremyByte
asked in Commvault Q&A

NAS Share IntelliSnap Backup and Backup Copy with vscan on NetApp

Hi,We have a NAS Share Backup (NetApp) configured to use IntelliSnap to create the initial snapshot and afterwards, run a backup copy to copy the data to disk.We were assuming that Commvault would backup the data from the .snapshot folder on the original volume. As the customer is using a virus scanner (vscan) on their NetApp shares, we created shares on the original volumes specifically for Commvault/backup where we would disable vscan.However, we found out Commvault isn’t backing up from the snapshot folder under the original volume, but instead is creating a volume clone from the snapshot. On this clone, Commvault also creates a share. And you guessed it, vscan is by default enabled.This causes all kind of problems. Slow throughput because all files need to be scanned, occassional hickups from the virus scanner where it’s quarantining files, …Is there a way for Commvault to use the snapshot folder under the original folder, instead of creating a clone? Maybe with an additional setti

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J
Byte
1 year ago
F
Byte
Farmer92Byte
asked in Commvault Q&A

Media agent Loopback latency

I am working on some performance issues with my backups.Looking at the media agents during the backups, looking a the media/proxy agents I am seeing what I think is high latency on the loopback adaptor.   in the screen shot below you can see in in Windows resource monitor the latency for vsbkp, cvd and other processes are around 30ms.   The loopback adaptor is internal to the server, never touching a ethernet switch or wire, so I would think it should be much lower right?I am wondering what type of latency other folks are seeing on their media agent and or proxy agents during backups?Thank you ahead of time!  

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Mike Struening RETIRED
Vaulter
1 year ago
A
Byte
ADN GMBHByte
asked in Commvault Q&A

Can you use Oracle Managed Files (OMF) as a target for Restores of a Portable Database (PDB)

Hi, we got a question from a customer, if it is possible to use the Oracle Managed Files (OMF) for a restore of a Portable Database (PDB).The customer would like to let the OMF handle the file location, just point to the OMF and start the restore. Is there some switches or additional setting the customer can use?If they input the file location by hand, OMF wont recognise the instance.

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Mike Struening RETIRED
Vaulter
1 year ago
S
Bit
SimonePaccagnellaBit
asked in Commvault Q&A

mailboxes related to disabled AD users

hello guys,my customer have an o365 Exchange online hybrid environment. they would to know if commvault is able to protect (archive) the mailboxes related to AD disabled user. I found this page in the documentationhttps://documentation.commvault.com/11.24/expert/113053_disabling_user_mailboxes_for_exchange_mailbox_agent_hybrid.htmlTo reduce license usage, you can disable user mailboxes that belong to an AD group or you can disable individual mailboxes.The following characteristics apply to disabled AD groups and mailboxes: Disabled mailboxes do not consume a license. You cannot run any archiving or cleanup jobs. You can run browse and restore operations. it’s ambiguous,  is it referring to the o365 mailboxes (AD users) or to the commvault configuration only?Could you please help me.Many thanks

4
S
Vaulter
1 year ago
H
Vaulter
Hongmo KimVaulter
asked in Commvault Q&A

SQL query to get the client, subclient, SP, retention

Hello team, Customer runs a commcell like following. Client  - cvltclnt  Subclient   - cvltclnt_file_backup  Storage Policy (Disk)   - SamsungDedupe  (retention 10days, Full)   - SamsungDedupe_Inc  (retention 5days, Incremental) Customer is using this option “Incremental Storage Policy” for incremental backup on Storage Policy. And they want to get this configuration info using SQL query.What table/view should customer do a query to get this information? Client Subclient Storage Policy retention days Schedule Backup Level cvltclnt cvltclnt_file_backup SamsungDedupe 10 FS_FULL Full cvltclnt cvltclnt_file_backup SamsungDedupe 5 FS_INC Incremental  I’ve tried to find the identifier for “Incremental Storage Policy” option in the table/view on MSSQL but I couldn’t. If I have to join several tables/views to get the value then kindly let me know how to make a query. customer wants to get the values for subclient, storage policy, retention and backup level base

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Mike Struening RETIRED
Vaulter
1 year ago
K
Vaulter
KyungKee KimVaulter
asked in Commvault Q&A

Questions about configuring intellisnap for NetApp and Oracle

Hi experts,I got a question about Oracle DB backup and NetApp Snapshot from a customer.Customer plans to perform the Oracle Backup using Intellisnap for NetApp iSCSI LUN.I checked the requirements for NetApp Storage in the documentation web.https://documentation.commvault.com/11.25/expert/33744_system_requirements_for_netapp_storage_array.htmlIs there anything they need to do before creating a Volume of Oracle data on NetApp Storage?I'd like to know if there are any special pre-works that need to be done on NetApp storage.Best RegardsKim KK

1
R Anwar
Vaulter
1 year ago
L
Bit
L.SchmitzBit
asked in Commvault Q&A

How to restore Edge Chromium favorites bookmarks with Migration Assistant ?

Hi,Is there someone use Migration Assistant tool to migrate Edge Chromium User favorites ? It seems the migration Assistant Tool only include IE favorites but not the Edge one.Thanks for your help

12
S
Vaulter
1 year ago
T
Byte
TNOByte
asked in Commvault Q&A

Software cache

Hello,We are currentlly on version 11.22.57 and palnning to upgrade to 11.24.34. Download and Sync of software cache ususally takes time ( around an hour ),  so would like to save time and download it in advance. plan is to upgrade the CS (using a local package) and than push the upgrade to all MA’s from GUI.Is there any risk in download & Sync the software cache ( On CS and Remote cache on Hyperscale nodes ) with a higher version than what is currentlly installed ? Will it create some conflict with what is curentlly in the software cache ? Thanks

1
Chris Hollis
Vaulter
1 year ago
T
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TNOByte
asked in Commvault Q&A

Error in downloading package

Hello,Trying to download installation package ( 11.24 )  by running  CV installer file from our Commserve server ( Windows)Download is failing with below error:Invalid URL [https://cloud.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: The remote name could not be resolved: 'cloud.commvault.com', status code []Invalid URL    [https://downloadcenter.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml?__cv__=1644492234_e4c95de8f56de000c51a8c3ba5758bc1]. Error: The remote name could not be resolved: 'downloadcenter.commvault.com', status code []Invalid URL [https://eng-updates.gp.cv.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: The remote name could not be resolved: 'eng-updates.gp.cv.commvault.com', status code [] I can access cloud.commvault.com from browser with no issues. Any Idea’s ? Thanks    

4
T
Byte
1 year ago

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