commvault.com commvault.com

Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,626 Topics
  • 20,299 Replies

4626 Topics

A
Adarsh.op
asked in Self-Hosted Q&A

we are getting error in The SCSI command to drive is stuck on the active drive controlling mediagent

Hi Team,  I have getting an error in Our Commvault backup infra as follows below  "The SCSI command to drive is stuck on the active drive controlling media agent” Please advice on this case

10
R
Vaulter
4 hours ago
K
Byte
Kamil
asked in Self-Hosted Q&A

Changing the Client Identifier for the CommServe module

Hello Commvault Community, Commvault enviroment version: SP34I would like to ask about the possibility of changing the Client Identifier (old Client Name) for the CommServe module.We have an environment that was migrated from the old one - Hardware Refresh, but the Client Name of the CommServe module that we wanted to change remained there. We used the key:bAllowModifyClientNamehttps://documentation.commvault.com/additionalsetting/details?name=%22bAllowModifyClientName%22&id=12282 Unfortunately, this key doesn’t allow you to replace the Client Identifier for CommServe. I know this isn;t highly recommended, but is there any chance of changing this - through Commvault technical support? I'm asking because after Hardware Refresh we used the existing environment and backups by restoring from DR Backup with the CSRecoveryAssistant tool. After this operation, the Client Identifier was taken from DR Backup and doesn’t reflect the actual name of the CommServe module. Thanks in advance,Kami

2
H
Vaulter
10 hours ago
M
Byte
MauroByte
asked in Self-Hosted Q&A

Backup Exec External Data Connector

GreetingsI’m busy testing the EDC to migrate from Backup Exec to Commvault.I must stress that I”m using a trial license of Backup Exec and Commvault to test this, so this may be causing my issue. When I install and configure the EDC on the BE Master Server, I don’t get the option to configure the connection settings to the BE server as listed below.It auto configs with no options to edit any settings.https://documentation.commvault.com/2024/expert/discover_and_migrate_external_data_connector.html I simply get the below with no options to configure the instance options:  As a result, the Discovery fails in connecting to BE.I tried to then create the xml answer file using the below example that could be used to run the discover. The file doesn’t create. CVForeignHandler –collectdata –vendor 13 –user "bsmith" –password "be348n2" -vm "Instance001" –cn "client1" What I did note is that when running the edc_backupexec.bat command from the cloud option, I get the below errors in the files cre

0
M
Byte
13 hours ago
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A

Reset secret key not sending new qr to end user

Hello, I am trying to reset secret key of end user but end user not getting nieuwe qr, i tested with trst user without MFA and i am getting e-mail to reset password.In webserver log i see that  WEBAPI-STARTED processing [PUT]:[/User/Secret/Reset] request. : /User/Secret/Reset : AdditionalInfo[ ConsoleType[AdminConsole]]11336 91    04/16 13:07:25 91  e.skepko Invoke - WEBAPI-FINISHED processing [PUT]:[/CVWebService.svc/User/Secret/Reset] in [25] ms;  HTTP code 'OK'

2
E
Byte
14 hours ago
P
Byte
PPCByte
asked in Self-Hosted Q&A

client NOGUID is not allowed to connect port 49862. MA hosted across the region and one commserve. client will communicate to commserve via MA.

client NOGUID is not allowed to connect port 49862. MA hosted across the region and one commserve. client will communicate to commserve via MA.

1
P
Byte
16 hours ago
S
Byte
SergejByte
asked in Self-Hosted Q&A

Library and Drive Sharing Across CommCells

Hello,is it possible to share a direct attached library (SAN) across CommCells over ethernet?  Thank you

7
J
19 hours ago
Carmine Bollettino
Byte
Carmine BollettinoByte
asked in Self-Hosted Q&A

Backup Metallic Office 365 - No service account(s) found for public folder processing

Buongiorno a tutti, attraverso il modulo "Office 365" sto facendo il backup a delle caselle postali che funziona regolarmente.L'unica cosa è che i lavori risultano "completi con errori" con il seguente messaggio: "No service account(s) found for public folder processing. Please assure that a service account is assigned a mailbox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations."Non so come rimediare a questo avviso.Potete gentilemente darmi supporto?Grazie  Good morning everyone, through the "Office 365" module I am backing up mailboxes, which works regularly.The only thing is that the jobs are "complete with errors" with the following message: "No service account(s) found for public folder processing. Please ensure that a service account is assigned a mailbox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations."I don't know how to remedy th

1
S
Vaulter
1 day ago
K
Byte
Kamil
asked in Self-Hosted Q&A

Changing the Hostname for an existing Network Gateway configuration

Hello Commvault Community,  If the environment is already configured with Network Gateway (and it works) and I want to change the Hostname of the intermediary module itself (Proxy/Network Gateway), should I do it somehow differently than changing the Hostname for other components in the environment? Changing the Host Name of a Client Computerhttps://documentation.commvault.com/2024/expert/changing_host_name_of_client_computer.html I'm asking because I performed this procedure and on the Network Gateway module itself, the Hostname was changed, but on every Client that is indicated to communicate with the Commvault Infrastructure through this Network Gateway module, it wasn’t changed and the IP address is still displayed, even though it was changed to the FQDN address. Additionally, I performed "Push Network Configuration" operations on each group that belongs to this Network Topology configuration. The change in the laptop properties in the "CommServe Hostname" field indicates the IP ad

1
B
Vaulter
1 day ago
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A

Unusual job activity alerts after upgrading to 11.34.20

The evening of Friday April 6, I upgraded my CommVault installation from 11.32.38 to 11.34.20. Following the upgrade (which required reboots of almost all the client computers), the Friday evening backups seems to be running normally.  When I returned to work on Monday morning I have roughly 300 Alert emails regarding “unusual job activity” on various servers.  Weirdly, some of the alerts say zero files have been changed:Anomaly NotificationAn unusual job activity was detected in Job [751258], type [Root Size Change]. Details: Unusual number of file operations in client [INF-SQLP104] - created files: [0], deleted files: [0], modified files: [0], root size change of [0.00] GBDoes anyone know what the problem is and how to stop all this spam? Is there a way to turn off these notifications?ThanksKen

11
Ken_H
Byte
1 day ago
A
Byte
AjalByte
asked in Self-Hosted Q&A

VSA backkup and file system agent backup -space utlization

i have file server where i am taking full vsa backup (included all drives)and for the same server am taking file system agent backup only for some drives ,does it consume double space from my storage ? will the deduplication work well with two type of backup 

1
MichaelCapon
Vaulter
1 day ago
P
Byte
PPCByte
posted in Self-Hosted Q&A

Is it possible to configure CDR in K8s

Is it possible to configure CDR in K8s

10
S
Vaulter
1 day ago
A
Bit
ACTRECBit
asked in Self-Hosted Q&A

Invalid Certificate error on Metallic Cloud Storage

Getting an error in Metallic Cloud Storage.Error returned is:Invalid Certificate.  

3
Onno van den Berg
Commvault Certified Expert
1 day ago
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A

FS Agent taking to long

Hello, I have some issue with finishing on time with FS Agent backup, the widow time is 6 hours. Till 2 weeks ago i had no probleem with scanning and then starting backup., but now the scan taking to long and then starting of backup taking to long aswell.  Here is some logs of last failed backup. The backup staerting at 2AM, the scan finished at 5AM, there is 3 hour more to take the backup and 8 am the job wil be killed because of run time.  The amount of files is not really changed

7
S
Vaulter
1 day ago
Nikos.Kyrm
Byte
Nikos.KyrmByte
asked in Self-Hosted Q&A

Redirection backup traffic for specific Server ?

Dear Community,In a organization with 1GB network cross infrastructure, Im looking a way to redirect a backup traffic from a Client Server with 10GB lan → a Commvault MediaAgent also with 10GB LAN.This client has a huge Database and in order to proceed with backup, a 10GB interface network!Please for your recommendation / workaround in order to redirect the 10GB interface between the specific client ↔ MediaAgent,  which also has 1GB network (for the other backup jobs)!How can we ensure that database backups are routed through a specific 10GB network, considering that the communication between the ComCell and the client currently occurs over a separate 1GB network? Is it possible to prioritize backup traffic to utilize the higher bandwidth network effectively? Best regards,Nikos

3
Nikos.Kyrm
Byte
1 day ago
L
Byte
LiorRNByte
asked in Self-Hosted Q&A

CrowdStrike - best practice

Hi,I couldn’t find any crowdstrike best practices I could only find the antivirus exclusions - https://documentation.commvault.com/2023e/essential/8665_antivirus_exclusions_for_windows.htmlIs there any specific best practice for crowdstrike? Best regards,

3
M
Byte
1 day ago
S
Bit
SjainBit
asked in Self-Hosted Q&A

UpdateIndex initialization failed for Oracle db incremental

Hello All, I am getting UpdateIndex initialization failed for  sap for oracle db while schedule backup running incremental and it will failed, when we retriggered it will convert increment backup to full backup and it will complete. please help how to fix the issue

4
S
Bit
1 day ago
M
Melshawy
asked in Self-Hosted Q&A

Health Report : Disk Library growth tile and Livesync Tile

Hi all, Any idea how can I add/get the below tiles to the Dashboard? Health Report: Disk Library Growth TileHealth Report: Live Sync Status Tile https://documentation.commvault.com/2023e/essential/health_report_live_sync_status_tile.htmlhttps://documentation.commvault.com/2023e/essential/health_report_disk_library_growth_tile.html

2
P
Vaulter
1 day ago
F
Bit
FQueiroloCeibalBit
asked in Self-Hosted Q&A

1-Touch Backup on Linux fails executing "srprefind.exe"

Description: Failed to start phase [System Scan] on [itop-prod] due to network error [Remote system [………..*………...*8400*8402]. Communications Service returned error when executing remote command [srprefind.exe] arguments [-j 247516 -a 2:919 -jt 247516:4:6:0:0:8803 ].]. Will attempt to restart. Please check if this product's services are running on the remote host.Source: backupcs, Process: JobManagerHowever, regular “not 1-touch” backups run just fine.Firewall is open on any port for diagnostics.Check readiness comes out OK for every test.Client: CentOS 7Commvault version: 11.34.20 (both server and client)Any ideas?

2
F
Bit
2 days ago
0
Byte
0ber0nByte
asked in Self-Hosted Q&A

Customizing Edge Monitor mail

Hi Team, Is there an option to edit/customize the content of the email below regarding notebook backup?  

1
N
Vaulter
2 days ago
0
Byte
0ber0nByte
asked in Self-Hosted Q&A

Pre/Post Script definition

Hi Team, I saved it as "Save as Script" and Synchronous for 2 separate Windows subclient via Commvault.Let's call them 1.bat and 2.bat.I also created a main.bat and made its content as follows.call 1.batcall 2.batI added Main.bat to the Pre Scan phase in another Windows subclient from the Commvault Console as "C:\CVScript\main.bat".Our expectation was this: main.bat will be triggered by Commvault and first the 1st bat will run, the backup will be completed and then the 2nd bat will run and the backup will be completed. After this, the Pre Scan phase will be completed.Currently, the Pre Scan phase is running, main.bat is running and is completed in 3 seconds, but the 1st and 2nd bats in its content cannot be run. It actually needs to run for about 9 hours.When I manually trigger Main.bat, it works as expected.Does anyone have an idea ?

1
N
Vaulter
2 days ago
S
Bit
sirinBit
asked in Self-Hosted Q&A

Granular Exchange restore failed

Hello,I try restore messages from Exchage backup and I see on log next messagesReplayExchangeLogs() - Replay logs from edb <..cut.. >, system files path []ReplayExchangeLogs() - Replay logs without hard repairCJetLogReplay::PerformRecovery() - PerformSoftRecovery with eseutil::runProgram() - Exit Code = -1073741515/-1073741515::runProgram() - Exit Code = -1073741515/-1073741515::PerformSoftRecoveryEseutil() -  Error soft recovery due to bad filesCJetLogReplay::PerformRecovery() - PerformSoftRecovery with eseutil failedReplayExchangeLogs() - Failed to replay logs from edb <..cut..>CExDbBrowseRestore::PostProcessBlockBackupDb() - Failed to replay logs from <..cut..>I have some simple questions:my backup is broken (I create full backup Exchange DB manually and get same error)? this is only Commvault error? other problem? why is the Commvault always a little broken?this error i see when try restore over “create recovery point” and “recover messages from an offline databas

3
J
2 days ago
Michael Woodward
Commvault Certified Expert
Michael WoodwardCommvault Certified Expert
asked in Self-Hosted Q&A

SharePoint Online API Permission incomplete

I have a customer protecting M365 with Commvault.  The Azure apps for SharePoint online are showing the following status issues: Checking the application permission these permissions are granted via the Graph API as below:  When I look at our Metallic tenancy the SharePoint Online App permissions have two additional permissions granted:Documentation for both on-premises & cloud doesn’t mention the SharePoint API permissions, but are these are what is required to clear the error in the app configuration? API permissions listed for cloud: https://docs.metallic.io/metallic/request_and_grant_permissions_to_azure_apis_for_azure_app_for_sharepoint_online.html On premises: https://documentation.commvault.com/2023e/essential/request_and_grant_permissions_to_azure_apis_for_azure_app_for_sharepoint_online.html 

8
J
Byte
2 days ago
M
Byte
mach123Byte
asked in Self-Hosted Q&A

Lab Commserver VM ( Commvault v11.32/Server 2019 OS ) has high CPU and memory usage when ideal

Anyone have setup a lab Commserve on a virtual box VM. Mine has a very high cpu and memory usage despite no backups running.I wonder if you guys have setup one before and was able to tweak so it does not consume a lot of cpu and memory even when its idleThis is Commvault v11.32 with the latest hotfix pack already.This is running Server 2019 with SQL server 2019 as the SQL backend for Commvaultrunning this on a makeshift virtual box VMThanks for any tips and tricks you can provide

1
Chris Hollis
Vaulter
2 days ago
M
Melshawy
asked in Self-Hosted Q&A

Dashboard tiles

Hi all, Any idea how can I add/get the below tiles to the Dashboard? Health Report: Disk Library Growth TileHealth Report: Live Sync Status Tile https://documentation.commvault.com/2023e/essential/health_report_live_sync_status_tile.htmlhttps://documentation.commvault.com/2023e/essential/health_report_disk_library_growth_tile.html

0
M
3 days ago
M
Melshawy
asked in Self-Hosted Q&A

Database Maintenance

Hi everyone, I have live sync enabled between two comm cells “Active and Passive”. DB maintenance haven’t run since around 2 years. the workflow is disabled unfortunately.  I need to run the command dbmaintenance -full on the active server. Shall I disable the live sync before running the command? Do I need to run the same command on the passive commcell server as well? Thanks in advance 

2
H
Vaulter
5 days ago

Badge winners

Show all badges
Terms & ConditionsCookie settings