Question

Licensing issue for servers in the CommCell

  • 18 January 2023
  • 2 replies
  • 62 views

Userlevel 2
Badge +6

We have a number of duplicated servers which show the server name with an appended number on the end but show up as duplicates in the console. An example is joebloggscs01 showing as joebloggscs01_2.

 

Our 3rd party consultants say these are eating up licenses, even though they are showing as grey and deconfigured in the CommCell. We have a few servers showing like this and they have a job histories so I wasn't sure if they could be deleted because the job ID’s are not the same as the configured server, if that makes sense.

 

Also in addition its showing as we have 261 servers licensed, when I deconfigured 10 servers to take it to 251, the Web Console report is still showing these servers as holding a license.  is there a time lag at all as to when the report will reflect the true number. I have logged a ticket with support but like coming to the community as you guys have helped me in the past.

 

Please HELP!! 😀

 

Thanks

TonyQ


2 replies

Userlevel 6
Badge +13

Check the properties of the original and the _1 machine. Does the _1 machine have a virtual tab that defines how it was discovered in a hypervisor vs the not _1 machine that is a file system? 

https://kb.commvault.com/article/63652

Userlevel 2
Badge +6

Hi Liam,

 

Commvault came back with an answer and i will attempt this tomorrow.  Apparently there is a merging tool to use.  This looks promising and will let the Community know how it goes.  Wish me luck. 🤞

 

Hello Tony,

 

Thank you for reaching out to Commvault Support. In regards to your issue, I believe these VM's are creating when a VM is discovered with a new UUID, therefor, a new VM is created (that appends "_1" or "_2" to the client name). 

 

More information can be found here regarding this issue:

 

Virtual machine client names are created with '_1' appended to the original client name

https://kb.commvault.com/article/63652

 

In the article, there is an app that can be downloaded and ran within the Web Console to merge these VM clients:

 

Merge Duplicate VM Clients App:

https://cloud.commvault.com/webconsole/softwarestore/store.do#!/147/701/11582

 

This is an interactive app that allows you to merge the duplicate VM's and hopefully clear up any licensing issues with the VM's causing the issue. 

 

Please let me know if this helps with your issue. If not, we can schedule a call tomorrow as needed.

 

Best Regards,

 

 

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