NAS Share IntelliSnap Backup and Backup Copy with vscan on NetApp

Hi,

We have a NAS Share Backup (NetApp) configured to use IntelliSnap to create the initial snapshot and afterwards, run a backup copy to copy the data to disk.

We were assuming that Commvault would backup the data from the .snapshot folder on the original volume. As the customer is using a virus scanner (vscan) on their NetApp shares, we created shares on the original volumes specifically for Commvault/backup where we would disable vscan.

However, we found out Commvault isn’t backing up from the snapshot folder under the original volume, but instead is creating a volume clone from the snapshot. On this clone, Commvault also creates a share. And you guessed it, vscan is by default enabled.

This causes all kind of problems. Slow throughput because all files need to be scanned, occassional hickups from the virus scanner where it’s quarantining files, …

Is there a way for Commvault to use the snapshot folder under the original folder, instead of creating a clone? Maybe with an additional setting?

Or can we edit the API call Commvault is making so we can ensure vscanning is disabled on the share it’s creating ?

Any ideas are welcome.