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OneDrive Backups Failing

  • 30 January 2023
  • 7 replies
  • 330 views
J
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I recently upgraded to 11:28.44 and since then my OneDrive backups have been failing with this error

Error Code: [19:599]
Description: Loss of control process CvCloudBkp.exe. Possible causes: 1. The control process has unexpectedly died. Check crash dump or core file. 2. The communication to the control process machine might have gone down due to network errors. 3. If the machine is a cluster, it may have failed over. 4. The machine may have rebooted. 5. Antivirus/Malware software may be blocking the process. Please ensure that all exclusions are in place: http://documentation.commvault.com/commvault/v11/article?p=8665.htm
>Source: tiicommvault, Process: JobManager

 

Apart from the Commvault upgrade nothing else has changed & AV exceptions are applying correctly. Any ideas of how to trouble shoot this?

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Best answer by Mike H 30 January 2023, 23:02

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7 replies

M
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Userlevel 3
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Hi @JohnMc,

 

That issue is fixed in 11.28.45 (which you should be able to download via the GUI).  It’s also worth mentioning, that it appears you are using the v1 OneDrive Agent (what is now referred to as OneDrive Classic), which is being deprecated as of June 15th, 2023.  

https://documentation.commvault.com/2023/expert/143913_deprecation_notice_for_onedrive_for_business_classic.html

 

It has been replaced with a newer Agent that behaves similarly to the Mailbox and Teams Agent:

https://documentation.commvault.com/2022e/essential/130371_onedrive_for_business.html

 

While backups will still run for this agent, there will be no new enhancements to the Classic Agent.  I recommend looking to migrating to the new One Drive for Business Implementation.

 

Mike

J
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Thanks Mike, 

 

I’ll plan for a move to the new agent.

 

John

 

J
Rank
Badge +1

Hi @JohnMc,

 

That issue is fixed in 11.28.45 (which you should be able to download via the GUI).  It’s also worth mentioning, that it appears you are using the v1 OneDrive Agent (what is now referred to as OneDrive Classic), which is being deprecated as of June 15th, 2023.  

https://documentation.commvault.com/2023/expert/143913_deprecation_notice_for_onedrive_for_business_classic.html

 

It has been replaced with a newer Agent that behaves similarly to the Mailbox and Teams Agent:

https://documentation.commvault.com/2022e/essential/130371_onedrive_for_business.html

 

While backups will still run for this agent, there will be no new enhancements to the Classic Agent.  I recommend looking to migrating to the new One Drive for Business Implementation.

 

Mike

Where can we find this 11.28.45 version with the fix?

J
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Doesn’t appear to be released yet

M
Rank
Userlevel 3
Badge +6

Doesn’t appear to be released yet

11.28.45 should be available for download via the Commcell Console, if not let me know and I can provide a download link.

J
Rank
Badge +1

HI Mike,

When I search for an update it doesn’t find any, just says no updates available.

 

John

 

S
Rank
Userlevel 6
Badge +14

Hello @JohnMc 
I have sent you a PM with the update.

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