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OpenStack Instance Restore failed with error "Unable de create the disks for virtual Machine"

C
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Hi fellow Commvaulters,

 

We’ve launched a restore of an OpenStack instance, which the job failed with the following error :

 

The job has overwritten the Instance, which means that it is now deleted, and we are not able to restore it.

Any suggestion of what can be the root cause of the error ?

 

Kind regards. 

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Best answer by Mike Struening RETIRED 15 July 2022, 21:09

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10 replies

C
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Hello,

 

The error appears to be related to Cloud Authentication “Assume Role Error”. Is this a restore from Cloud Storage or is the VSA Agent for CloudApps?

Do you see any errors in CVD on the MediaAgent reading the data?

C
Userlevel 3
Badge +12

Hello,

 

The error appears to be related to Cloud Authentication “Assume Role Error”. Is this a restore from Cloud Storage or is the VSA Agent for CloudApps?

Do you see any errors in CVD on the MediaAgent reading the data?

Hi @Collin Harper ,

 

Thanks a lot for your availability.

Actually, the data to be restored are located locally on the MA, the concerned Instance to restore to (An in-place restore), is a cloud based one, using OpenStack. 

 

Will double-check the CVD log file of the related MA that is storing the data.

Thanks again.

Jos Meijer
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Userlevel 7
Badge +16

Also check for errors related to Openstack api connections.

General questions, what is the provider using, RHEL in combination with Ceph? I assume you have a VSA Instance/VM placed within the Openstack tenant network?

Mike Struening RETIRED
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Userlevel 7
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@Commvault Engineer , have you had a chance to look at the feedback here?

Thanks!

https://www.linkedin.com/in/michael-struening
C
Userlevel 3
Badge +12

@Commvault Engineer , have you had a chance to look at the feedback here?

Thanks!

Hello Mike, actually we’ve opened a case with the support, including the OpenStack owner, and we’re still investigating the issue with them, it seems that the Commvault requests are not reaching OpensStack.

 

Mike Struening RETIRED
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Userlevel 7
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Thanks!  Can you share the case number so I can track it?

https://www.linkedin.com/in/michael-struening
C
Userlevel 3
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Thanks!  Can you share the case number so I can track it?

Hi Mike, 

Sorry for the late response, please find the case number : 220510-298.

Mike Struening RETIRED
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Userlevel 7
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Great, thanks!

https://www.linkedin.com/in/michael-struening
C
Userlevel 3
Badge +12

Great, thanks!

Thanks a lot, Mike, for your dedication.

Mike Struening RETIRED
Rank
Userlevel 7
Badge +23

Sharing the solution:

+ This is a known issue with 11.24 - for which a binary fix was provided
+ Post applying the fix the restores are completing successfully.

https://www.linkedin.com/in/michael-struening
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