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ReadAndSendFileData failed error 5

  • 11 August 2022
  • 3 replies
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Userlevel 2
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hi, we have this error on one of our Linux server:

clBackupChild...log: ClBackupFile::ReadAndSendFileData(4073) - read(<filepath>) failed error [5]

It looks like the filesystem has some issues. The problem is: commvault does not backup the rest of the files, as it get stuck. We have to commit the job.

Backup pending: failed to close Metadata file for error [-1]

Could not back up [0] folders and [1] files.

Is there an option to continue on (a specific) error for one client? 

Found this advanced option: backupDoNotReportFileError but not sure if this is the right one and also not sure what value is the right for this option.

 

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Best answer by Collin Harper 11 August 2022, 16:05

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Userlevel 5
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Hello @Dimitri 

The Linux System error [5] indicates an IO error. It is possible the file isn’t being skipped because this is a hard failure and the job cannot progress due to the error. If you check the OS Messages log do you see any issues? Is the disk hosting the data healthy?

 

Thank you,
Collin

Userlevel 2
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Hi @Collin Harper , 

yes, we have issues with the filesystem on this machine. 

We will try to migrate it on a new system asap, thanks!

Userlevel 5
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@Dimitri You’re welcome!

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