Restore Nas file > Failed to seek to the correct location on the media to start the data restore

Hello,

All my backup are completed successfully Since 3 months

backup source is Netapp, the backup target is a HPE StoreOnce

When I try to restore a nas file, I get this error message in Commvault console :(

Ticket is also opened at Commvault side

any clue ? Thanks !

Error Code: [62:473]
Description: Failed to seek to the correct location on the media to start the data restore.
Source: bripmasrv01, Process: cvd

here is an extract of the media agent log file nasRestore.log

2541369 26c749 01/26 12:28:29 15485 NDMP INFO[masrv01] 0: CVNRS: Accepted incoming NDMP data connection from the file server IP: [127.0.0.1] Port: [39520] to local IP: [127.0.0.1] Port: [56115].
2541369 26c749 01/26 12:30:02 15485 Mover Halt: received NDMP_MOVER_HALTED reason [NDMP_MOVER_HALT_MEDIA_ERROR]
2541369 26c749 01/26 12:30:02 15485 NDMP message processing (from the socket) in data mover returned error.
2541369 26c749 01/26 12:30:02 15485 NDMP data restore processing was not successful.
2541369 26c749 01/26 12:30:02 15485 NDMP_LOG_FILE [NDMP_FILE_NOT_FOUND] [Br_Controlling/Contabilità/Monthly report/2021/ITC02/Cap var Other/Cap_template_BR_122021.xlsx]
2541369 26c749 01/26 12:30:02 15485 Data Halt: received DATA_HALT with reason [NDMP_DATA_HALT_ABORTED]
2541369 26c749 01/26 12:30:02 15485 NDMP INFO[cvsrv01] 0: Total number of files sent for recovery :: 1,Total number of files recovered successfully :: 0,Total number of files which skipped to be recovered :: 0,Total number of files which failed to be recovered ::1
2541369 26c749 01/26 12:30:03 15485 NDMP_DATA_ABORT: successful
2541369 26c749 01/26 12:30:03 15485 NDMP_DATA_STOP: successful
2541369 26c749 01/26 12:30:04 15485 NasRestore::OnMsgCloseArchive() - NdmpRestore::restoreDump failed for archive file id [25594]
2541369 26c749 01/26 12:30:04 15485 NasRestore::OnMsgCloseArchive() - Paths restored successfully:[0], Paths Failed[1].
2541369 26c749 01/26 12:30:04 15485 FclRestore::processRestoreMsgs(4898) - Processing FSR_MSG_WAIT_ARCHIVE_CLOSED
2541369 26c749 01/26 12:30:04 15485 FclRestore::OnMsgRestoreEnd(6858) - Restore on client [masrv01] subclient [Workgroups] completed...
2541369 26c749 01/26 12:30:04 15485 FclRestore::OnMsgRestoreEnd(6859) - File Statistics:

Total [1], Succeeded [0], Skipped [0] Failed [2]