SERVICE PACKAGE INSTALL ERROR

Question

Hello Vaulters,Has any every experienced this problem, despite VC reddist_2017 to correct error, it still persist. I would appreciate any guide for this. *******************************************************************  Machine            : ISW-DR-DB-29D  Module             : Install.log  Commserver         :   Product Version    : 11.80.240.0  OS Version         : Microsoft Windows NT 6.3.9600.0  Date               : 7/17/2022*******************************************************************14944 4     07/17 15:01:35 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [14944], ProcessName = [Setup].14944 4     07/17 15:01:35 ### ### ### - The setup is running in non-bootstrap mode14944 4     07/17 15:01:35 ### ### ### - ##########################################################################14944 4     07/17 15:01:35 ### ### ### - ##                         Installation STARTED                         ##14944 4     07/17 15:01:35 ### ### ### - ##########################################################################14944 4     07/17 15:01:35 ### ### ### - Media Version:[11.80.240.0], Feature Release:[24], TransactionId:[3589820]14944 4     07/17 15:01:36 ### ### ### - CommandLine: "\172.25.30.31\e\commvault 11.24.55\WinX64\Setup.exe"  -burn.unelevated BurnPipe.{761A38C1-4BB7-4016-9B6F-F666B304334B} {5C5A0C94-9382-4A6F-8BF9-1575FEADFFD7} 1492414944 4     07/17 15:01:36 ### ### ### - The setup is launched by ISW-DR-DB-29D\ISWPROD with Administrator privilege14944 4     07/17 15:01:38 ### ### ### - Showing dialog : CheckLaunchRequirementViewModel .......14944 10    07/17 15:01:38 ### ### ### - Machine is running windows OS version 10.0.1776314944 4     07/17 15:01:38 ### ### ### - Showing dialog : LanguageSelectionViewModel .......14944 4     07/17 15:01:40 ### ### ### - Application Culture is set to en-US14944 4     07/17 15:01:40 ### ### ### - Dialog:[Language Selection], UserAnswer:[English (United States)].14944 4     07/17 15:01:40 ### ### ### - Showing dialog : LicenseAgreementViewModel .......14944 4     07/17 15:01:43 ### ### ### - Dialog:[License Agreement], UserAnswer:[Agreed].14944 4     07/17 15:01:43 ### ### ### - Showing dialog : InstallTypeViewModel .......14944 4     07/17 15:01:46 ### ### ### - Dialog:[Choose the Installation type], UserAnswer:[Install on Local Machine].14944 4     07/17 15:01:46 ### ### ### - Selected instance: [Instance001].14944 4     07/17 15:01:46 ### ### ### - Showing dialog : PackageOptionViewModel .......14944 4     07/17 15:01:51 ### ### ### - Skip Roles selection screen for Advanced option/ Download all packages option.14944 4     07/17 15:01:51 ### ### ### - Showing dialog : FeatureSelectionViewModel .......14944 4     07/17 15:02:36 ### ### ### - Packages selected by user/input request: [File System Core, File System, VCRedist Helper].14944 4     07/17 15:02:36 ### ### ### - no database packages are selected. Skip cluster option screen14944 4     07/17 15:02:37 ### ### ### - Showing dialog : CheckPrerequisitesViewModel .......14944 4     07/17 15:02:37 ### ### ### - Removing VCRedist_2017_win32 as it is not applicable for this OS.14944 4     07/17 15:02:37 ### ### ### - VCRedistHelper is selected/installed. Skip including vcredist2017 pre-requisite14944 1     07/17 15:02:37 ### ### ### - Checking if required third-party packages are installed...14944 4     07/17 15:02:37 ### ### ### - Showing dialog : GalaxyHomePathViewModel .......14944 4     07/17 15:02:38 ### ### ### - Dialog:[Installation Path], UserAnswer:[C:\Program Files\Commvault\ContentStore].14944 4     07/17 15:02:38 ### ### ### - Showing dialog : ConfigureRolesViewModel .......14944 4     07/17 15:02:41 ### ### ### - Port number for CVD is set to [8400].14944 4     07/17 15:02:41 ### ### ### - Showing dialog : InstallSummaryViewModel .......14944 4     07/17 15:02:43 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log14944 4     07/17 15:02:43 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [14944], ProcessName = [Setup].14944 4     07/17 15:02:43 ### ### ### - ------------------------ Creating New Instance ----------------------------14944 4     07/17 15:02:43 ### ### ### - Showing dialog : PreInstallValidatonViewModel .......14944 7     07/17 15:02:43 ### ### ### - Drive [C:\] Space needed [507.78 MB] Available Space[18.47 GB]14944 4     07/17 15:02:43 ### ### ### - Showing dialog : ShutdownViewModel .......14944 13    07/17 15:02:43 ### ### ### - Error: Failed to ServiceQuery with error :14944 13    07/17 15:02:43 ### ### ### - Sending stop request to Commvault services...14944 13    07/17 15:02:43 ### ### ### - Sending stop request to Commvault Base services...14944 13    07/17 15:02:43 ### ### ### - Stopped all Commvault services.14944 13    07/17 15:02:43 ### ### ### - Killing all running processes from install directory ...14944 4     07/17 15:02:49 ### ### ### - Showing dialog : InstallProgressForPrerequisitesViewModel .......14944 4     07/17 15:02:49 ### ### ### - Removing VCRedist_2017_win32 as it is not applicable for this OS.14944 4     07/17 15:02:49 ### ### ### - VCRedistHelper is selected/installed. Skip including vcredist2017 pre-requisite14944 1     07/17 15:02:49 ### ### ### - Checking if required third-party packages are installed...14944 1     07/17 15:02:51 ### ### ### - Installing required third-party packages...14944 1     07/17 15:02:51 ### ### ### - Apply prerequisites completed ...  Status = 014944 1     07/17 15:02:51 ### ### ### - Third-party package installation completed.14944 1     07/17 15:02:51 ### ### ### - VCRedistHelper is selected/installed. Skip checking the availability of CRT binaries...14944 4     07/17 15:02:51 ### ### ### - Showing dialog : InstallProgressForPackagesViewModel .......14944 1     07/17 15:02:51 ### ### ### - Installing packages...14944 1     07/17 15:04:15 ### ### ### - Checking and removing stale MSI with product [File System Core]14944 1     07/17 15:04:50 ### ### ### - Started install/update of package: WindowsFileSystemiDataAgentCore...14944 1     07/17 15:06:04 ### ### ### - Checking and removing stale MSI with product [File System]14944 1     07/17 15:06:38 ### ### ### - Started install/update of package: WindowsFileSystemiDataAgentAdvanced...14944 1     07/17 15:06:51 ### ### ### - Checking and removing stale MSI with product [VCRedist Helper]14944 1     07/17 15:07:07 ### ### ### - Started install/update of package: VCRedistHelper...14944 1     07/17 15:07:12 ### ### ### - Apply packages completed ...  Status = 014944 1     07/17 15:07:12 ### ### ### - Package installation completed.14944 1     07/17 15:07:12 ### ### ### - Extracting file [C:\Program Files\Commvault\ContentStore\Base\SQLSMOAssemblies\CvSmo2017Dll\CvSQLSMO2017.see] ...14944 1     07/17 15:07:14 ### ### ### - Update installation is in progress...14944 1     07/17 15:07:14 ### ### ### - Please check [C:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.log] for granular details14944 1     07/17 15:08:47 ### ### ### - Warning: ["\172.25.30.31\e\commvault 11.24.55\WinX64\BinaryPayload\LooseUpdates\InstallUpdates.exe" -doNotUpdateDB -nostartsvc -silent -vm Instance001 -delayedreboot -ignorePendingFileOp -galaxyinstall -tolerateMissingReg -binaryOnly -earlyInstall    -cvinstaller ] exit code 1 14944 1     07/17 15:08:47 ### ### ### - Set application exit code=[Failed]14944 4     07/17 15:08:47 ### ### ### - Showing dialog : CompletionExitViewModel .......

NVFD411 · Accepted Answer

The error is indicating an issue with updating CvSQLSMO2017 and could be an indication that it failed to rename file or server needs a reboot. To confirm if Windows needs a reboot, you can check the registry for "PendingFileRenameOperations” and if present then a reboot would be required. As @Jos Meijer mentioned the updateinfo.log may give us the additional details needed to assist with this issue.

Jos Meijer · Answer

Can you provide the log information in:C:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.logAccording to log there is something going on during the installation of the individual updates.Also the path shows 11.24.55 whilst the current version is11.24.56, I would advice to use the latest version.

SERVICE PACKAGE INSTALL ERROR

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