SharePoint Document Backup Hanging

Hi,

I’m having an issue with Sharepoint Document backup and am wondering if anybody else had this issue before. The job will start and proceed and eventually hang.

In the logs on the sharepoint client, I find two interesting things:

CVSPBackup.log

7160  32cc  03/17 10:22:37 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]
7160  19d8  03/17 10:24:03 622711 TPool [SharePointBackupThreadPool]. Ser# [0] Tot [1], Pend [1], Comp [0], Max Par [0], Time (Serial) [0.000000]s, Time (Parallel) [0.000000]s, Wait [0.000000]s
7160  32cc  03/17 10:27:38 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]
7160  19d8  03/17 10:29:03 622711 TPool [SharePointBackupThreadPool]. Ser# [0] Tot [1], Pend [1], Comp [0], Max Par [0], Time (Serial) [0.000000]s, Time (Parallel) [0.000000]s, Wait [0.000000]s
7160  32cc  03/17 10:32:39 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]
7160  19d8  03/17 10:34:03 622711 TPool [SharePointBackupThreadPool]. Ser# [0] Tot [1], Pend [1], Comp [0], Max Par [0], Time (Serial) [0.000000]s, Time (Parallel) [0.000000]s, Wait [0.000000]s
7160  32cc  03/17 10:37:40 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]
7160  32cc  03/17 10:37:40 622711 CVSPMultiStreamBackup::WaitOnBackupThreadsToComplete() - Sending Keep Alive message for Stream {1}
7160  32cc  03/17 10:37:40 622711 CCVAPipelayer::SendCommandBuffer() - Sent Command 261 to MediaAgent, Waiting for Response...
7160  32cc  03/17 10:37:40 622711 [PIPELAYER  ] Tail response = Keeping Head/Tail Socket Alive Status = 0 dwCode = 0 MsgType = 16 MsgSubType = 261 EventError = 0
7160  32cc  03/17 10:37:40 622711 CVSPLibNamespace::CVSPArchive::SendKeepAliveMessage() - Successfully sent PL_KEEP_ALIVE message

CCSDb.log

10880 3524  03/17 10:49:43 ### CCS_SupportedPackages::isCCSDbOperationAllowed() - Invalid Package NOT supported by CCS for PackageId[101]
10880 3524  03/17 10:49:43 ### ::CCSDbReloadCheckThread() - Configuration has been changed and not supported by CCSDb and it is being disabled. cfgState[0] disabled[1]
10880 1e0c  03/17 10:54:43 ### CCS_SupportedPackages::isCCSDbOperationAllowed() - Invalid Package NOT supported by CCS for PackageId[101]
10880 1e0c  03/17 10:54:43 ### ::CCSDbReloadCheckThread() - Configuration has been changed and not supported by CCSDb and it is being disabled. cfgState[0] disabled[1]
10880 e80   03/17 10:59:43 ### CCS_SupportedPackages::isCCSDbOperationAllowed() - Invalid Package NOT supported by CCS for PackageId[101]
10880 e80   03/17 10:59:43 ### ::CCSDbReloadCheckThread() - Configuration has been changed and not supported by CCSDb and it is being disabled. cfgState[0] disabled[1]
10880 3608  03/17 11:04:43 ### CCS_SupportedPackages::isCCSDbOperationAllowed() - Invalid Package NOT supported by CCS for PackageId[101]
10880 3608  03/17 11:04:43 ### ::CCSDbReloadCheckThread() - Configuration has been changed and not supported by CCSDb and it is being disabled. cfgState[0] disabled[1]
10880 3928  03/17 11:09:43 ### CCS_SupportedPackages::isCCSDbOperationAllowed() - Invalid Package NOT supported by CCS for PackageId[101]
10880 3928  03/17 11:09:43 ### ::CCSDbReloadCheckThread() - Configuration has been changed and not supported by CCSDb and it is being disabled. cfgState[0] disabled[1]

From the CVSPBackup log I gather nothing is going through and the pipeline is kept open by sending keep alives. This repeats itself for hours.

From the CCSDB log, I gathed some package is invalid and therefore disabled. However, I’m not sure what package this is. Is this the sharepoint agent?

I’m wondering if reinstalling the agent with a fresh package, instead of a package that was upgraded over and over again, will fix this.

Has anybody seen this issue before?

Kind regards,

Jeremy