System State Backup [1 Touch Files Failed] Windows & Linux 1-touch

Userlevel 1

Team,

What could be the reason if Windows VM/Physical Server One Touch Files Failed?

Error Code: [6:66] - Failure Reason: System state backup of component [One Touch Files;] failed [OneTouch Error: Failed to get disk information].

What is system state backup for Linux OS?

Userlevel 6

+14

Hi @Sudharshan Kumar ,

For Windows its likely VDS causing the issue, you can refer to the following Article: https://ma.commvault.com/Article/Details/5596

System State backup allows you to perform a BMR of the system using the 1-Touch feature.

For Linux the One Touch System State component in backup, this gathers system details such as kernel, drivers, boot info, network info, etc.

Best Regards,

Michael

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