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Trending 11.28 (CPR2022E) issues and fixes

  • 26 July 2022
  • 6 replies
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Userlevel 7
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Hey folks,

As we see a steady stream of adoption for version 11.28 (also known as Commvault Platform Release 2022E), there are a few trending issues we have detected along the way for that we have fixes for. I wanted to summarize those here to make folks aware in case they encounter them post upgrade and to help get your CommCell performing as it should as fast as possible.

 

Update 4/08 - Maintenance Release 11.28.14 resolves all the issues below. You can obtain the latest Maintenance Release here.

 

Issue #1 - “The case of the Unresponsive Commcell Console”

  

CommCell Console UI unresponsive after upgrading to Platform Release 2022E (11.28) or higher

 

This one is caused by having custom shortcuts to the CommCell console. In 11.28 we are leveraging a new release of Java which requires extra parameters to be added to the shortcut. As customer shortcuts can be created outside of the default deployment, Commvault does not update those during upgrade which leads to the condition. Thankfully, the solution is simple - details in the KB above.

In a future update, we will be able to detect this condition and warn the user upon login, avoiding a lot of head scratching.

 

Issue #2 - “The case of the erroneous pruning performance alert”

 

After installing or upgrading to 11.28, you may receive an erroneous alert stating "The system detected an unusual drop in the pruning performance for the following databases in commcell".

 

This anomaly alert gets a bit too excited after installing 11.28 and may send out false alerts that say the pruning performance has degraded. A couple of quick updates from the KB link above should make this one vanish.

 

Issue #3 - “The case of the overprotective ransomware protection”

  

With versions 11.26 or 11.28, if ransomware protection is enabled backups may fail and disk libraries hosted on a UNC path may go offline

 

Okay, well not strictly related to 11.28 (this one is a nuisance on 11.26 too). The ransomware protection feature may prevent access to UNC/SMB mount paths in a storage pool (disk library) or thwart the indexing database from access its files. How rude. Per the KB, this one is also fixed with recent maintenance releases. If symptoms persist, see your doct… err, support specialist!

 


6 replies

Userlevel 7
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Thanks for sharing @Damian Andre! Really appreciate this approach to pro-activity reach out to inform customers before upgrading. Speaking of it, customers should preferably still wait until the state of the latest and greatest version changes from Technology Preview to General Availability which is due on August 15. 

Hope we can expect this form of pro-activity towards the future!!

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Unfortunately, the update to 28.10 for issue #2 didn't work for me.  Still getting the alerts.

Userlevel 7
Badge +15

Unfortunately, the update to 28.10 for issue #2 didn't work for me.  Still getting the alerts.

 

@joe.f did you also apply the v11SP28_Available_HotFix2107_2108_WinX64\Windowsx64 hotfix?

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Unfortunately, the update to 28.10 for issue #2 didn't work for me.  Still getting the alerts.

 

@joe.f did you also apply the v11SP28_Available_HotFix2107_2108_WinX64\Windowsx64 hotfix?

Ah, reading is fundamental, thought it was one or the other, thank you.

Userlevel 6
Badge +14

Issue #4 Syslog not receiving data

We have noticed that since 2022E there are issues with usage of Syslog, some platforms receive partial data, some receive none.

Have not found a solution yet.

Userlevel 7
Badge +15

@Jos Meijer I saw this one coming by a couple of days ago where it was reported as well. 
 

@MFasulo can you share an update on your findings? 

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