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Two way authentication suddenly enable and cannot send email

  • 10 June 2022
  • 2 replies
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Userlevel 1
Badge +5

Hi,

My customer having issue where they claim suddenly they have prob to login to console due to 2 way authentication enable. It cannot send the email to the respective user. Anyway that can be done to disable the 2 way authentication without access to console? Refer attached picture for reference.

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Best answer by Fauzi SDS 13 June 2022, 02:08

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Userlevel 5
Badge +13

@Fauzi SDS 

For this issue it may be best to get a case open with Support to investigate. If the customer is not able to get into the GUI to manage their environment a Support Ticket would be the best way to go.

Thank you

Userlevel 1
Badge +5

Hi Collin,

Sorry for the late update. We reboot the commserve server, the console now can be login without the 2 way authentication. Not sure why its suddenly asking for 2 way authentication when it is not even enabled.

Thank you.

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