web console job summary report

@Row 

If you login to the web console with the local Commvault admin account, are you able to run the same report then?

@Row , is it any report, or a specific one? Assuming one report, what is the name of the report?

Are you on cloud.commvault.com or a local web console?

Might require an incident with support, though let’s see what we can do to narrow down the problem.

@Row can you confirm the report you are running?

If it’s a specific report, and you downloaded it from the store, I would reinstall it.

@Row , there’s a process to change the Parent Account for Maintenance Advantage.  They can email support @ commvault.com, or call their local hotline number (note they will need to provide an email from the corresponding domain).  That way, they can create the case.

Send me a pm with the email address used to message support and I’ll push it along.

Generally, yes (though the team will advise accordingly if that changed).

Just make sure the email is coming from an account on the domain for the company that owns the CCID.

Appreciate you coming back to share!