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What is the "CIServer" directory used for?

  • 2 July 2021
  • 4 replies
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When attempting to populate a review set for a compliance search, we have noticed when the information management job is ran the CIServer directory of the search node expands, to a point as to where it fills up the OS drive and fails the job with the error code 19:1109.

 

Is anyone aware of what this directory is for and whether we can move this onto another drive?

 

 

Kind Regards

Jon

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Best answer by Sean 7 July 2021, 20:13

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Hi @JonathanF 

Thank you for the question and welcome to the Community!

The CIServer directory is the parent installation directory for Content Indexing Server.

This directory contains the binaries, configuration files and temporary files for content indexing server and jobs.

It is expected this directory may expand and contract with natural job processing, but if you are seeing excessive growth to the point that all available disk space is consumed we need to raise a support case to take a closer look at this specific behaviour.

Please check the Search Engine System Requirements have been met for your environment size and adjust if needed before raising a support case.

Thanks,

Stuart

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Many thanks for the reply @Stuart Painter, do you know of a way to move this from the installation directory to lets say another separate drive?

 

Kind regards

Jon

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Hi Jonathan,

Certain operations from the Compliance Search page place information in the DM2Cache folder on the websever.  Ex - for exports to pst the restore occurs on the media agent but we place / stage the restored items in the DM2Cache folder on the webserver.  We stage it there so the users of compliance search can eventually download it via their webbrowser.  If the compliance search users restore load is large its best to relocate this folder to a larger disk.  If this is the folder you are referring to you can follow the steps below to Updating the Location of the Web Server Cache Directory-

https://documentation.commvault.com/commvault/v11_sp20/article?p=13343_1.htm

Best regards,

Sean

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@Sean is the absolute king of CI.  A legend in these parts.

Thanks, man!!

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