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Failed to install Base Package. Failed to access remote registry.

2 years ago
13 January 2022
6 replies
576 views

kumar
Byte
21 replies

Hi,

I am using commvault tool first time and i have added my window machine in commcell, now i am going to install agent on that machine but getting the below error,

Failed to install Base Package. Failed to access remote registry.

I am using window 10 OS there is no AD this system on workgroup network and machine was on azure portal.

username is: workgroup\commvault

for more information please find the screenshot

Also how i can download agent software from commcell and install manually on window and Linux machine

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Best answer by Mike Struening RETIRED 19 January 2022, 22:18

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6 replies

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Emils
Vaulter
130 replies
2 years ago
14 January 2022

Hi @kumar

Based on the error described, the “Remote Registry service” may not be running on “azure-poc” or the windows firewall may be blocking it

Can you please enable the “Remote Registry service”?

Please also ensure windows firewall is allowing remote access the the registry?, alternatively you can temporarily disable the firewall during the install

Please also review our additional consideration when trying to go through our remote install listed in our documentation.

Manual download of packages is available on our cloud.

kumar
Author
Byte
21 replies
2 years ago
14 January 2022

@Emils Thanks it’s working for me on the window system I have started Remote Registry service and open port in azure 139/445

Regarding

Manual download of packages is available on our cloud. I am unable to download the packages getting the error Access restricted Contact your software provider to obtain access to this package.

Also, I am attaching the screenshot of the error

Is there any other way to download manual packages for agent system window and Linux?