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Getting Started

Resources and general Q&A to help you on your Commvault journey

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asked in Getting Started

CommServe HA Active Standby different Windows version

Hi All, Refer https://documentation.commvault.com/2023e/essential/planning_for_commserve_livesync_setup.html Identical software must be used for setting up the production and the standby CommServe hosts. Ensure that the Operating System and SQL Server version (including feature releases) are identical in the both the production and standby hosts. Could install and setup HA Active / Standby in one Windows 2022 Standard and one Windows 2022 Data Center? Best regards

asked in Getting Started

Does anyone know Commvault can backup and restore "ZStack" VMs?

As titled, any parties did try this in the testing environment without any issue?

cleckyVaulter

asked in Getting Started

Getting the api equivalent to a gui action.

How do I get the api equivalent to this:

asked in Getting Started

Oracle RAC pseudo client configuration

In our ORACLE RAC pseudo client configuration the ArchiveLog backup set run every 15min and not every 8h as indicated in the Plan used by the setAny idea?I’m the Commvault administrator but I’m not confident with the DB Oracle part, I tried to following the documentation and I didn’t understand where is my fault ThanksAlex G.

cleckyVaulter

asked in Getting Started

Gui Logging not working

I did shift-F8 to get gui logging going it created the GUI folder under C:\Program Files\Commvault\ContentStore\GUI but nothing is in the folder. I got the message that it was enabled but its not doing anything.Did the logging go somewhere else?

asked in Getting Started

delete old backup from cloud in commvault commcell console

Hello I would appreciate an explanation of how I delete the backup from the cloud in order to start over. I tried to delete job - under storage policy -but it deleted only the backups that were added and not the first large copy which is 8 Tera i can delete just only the small job that are added with each backup.I want to literally delete everything and let the backup run again after I remove large VM.thx

asked in Getting Started

Information and Version Overview for Outlook Addin

Hi, we are looking for more information about the Outlook Addin.Is there a site, that list the current (and maybe previous) Versions?Also some patchnotes and/or compatibility information would be nice to read.Currently, the only reliable way to get the Version/Buildnumber is to download the software from https://documentation.commvault.com/11.26/expert/29115_outlook_add_in_packages.html Un-Zip the Exe-File and take a look into the CvInstaller.ini to find more information and the build number. Btw. did you know, that the Exe-File on the MA-Portal is from 2019, the file from the docs.commvault.com is from 2022?

asked in Getting Started

feedback button in online documentation

Hi,We had an issue with Refs. One of the first matches ishttps://documentation.commvault.com/2022e/expert/9409_refs_for_windows_2012_and_windows_2016.htmlNot believing that W2022 is not supported I foundhttps://documentation.commvault.com/2022e/essential/142211_system_requirements_for_windows.htmlI wanted to give a feedback on the first link but the feedback button is gone.Checking other documentation pages confirm that the button is gone.(description for online documentation still describes this feature)It seems Commvault made a change in behaviour of BOL.How can we give a feedback to a BOL page in the future ?

asked in Getting Started

Essential & Expert documentation

Hello, how can I download the entire essential and expert documentation in PDF without spending three hours selecting checkboxes in the navigation panel?

Leandro BarbieriBit

asked in Getting Started

Commvault Workflow Engine Service does not start at all

Hello! I would like some help, on my Commserve server, the Commvault Workflow Engine Service does not start at all. I've tried several ways to fix it.---Sorry for the writing, I'm Brazilian.

asked in Getting Started

Azure Stack HCI backup method

Hi Team,I’m currently want to deploy a backup for Azure stack HCI vm backup. As per the documentation online, I can only see at the essential section where it need to configure using command center. When I looked at the expert section, there is no Azure stack HCI configuration. The way it deployed seems that the same as per normal HyperV backup, where I need to install VSA at all HCI node.My question is:Do the configuration only supported from command center and not from commcell console? The HCI node is based on HyperV core setup, without a GUI, how can I install VSA inside the HCI node? Using command line from power shell? How to run setup.exe (the installer) from the power shell?Thanks and best regards,Fauzi

asked in Getting Started

Windows could not start the CommVault Workflow Engine service

hello everyone.From the process manager you can see that all the services are active, only the CommVault Workflow Engine service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine.Do you have any idea?

asked in Getting Started

Replacing Commcell Console server (v11) without outage

I would like to rebuild/replace our current v11 (.28.56) Command Center server (virtualised), that is running the Commcell Console and Command Center, as it running on Windows 2012 R2, which is about to be EOL from Microsoft. Is there an easy to follow procedure to do this, as I could not find anything in the Knowledge Documentation website. Ideally, I would like to build the new command server with the existing one still running, to avoid interrupting current backups, and loss of databases/jobs, etc. Is this easy to do?I will worry about the physical media server separately when the time comes.P.S. I had hoped to do an in-place Operating system upgrade on the existing VM, but Windows 2016 refused the Keep Files/apps option, most likely because the current Console is running SQL 2008.

Dipayan SarkarByte

asked in Getting Started

Trying to add laptop client failing with Error Code :[68:574]

Hello, In my configuration, the CommServer and a Windows System are both members of a domain. When I try to add the Windows System as a laptop, the job fails with the error shown below.68:574 Required media version [11.30] with transaction Id [4859364] is missing in the Software Cache. CommServe may be installed with a lower version media. Please check the media in Software Cache and try updating the CommServe before updating clients.Source: win-c7k6li9lpl7, Process: DistributeSoftware I looked into the software cache on the CommServer but couldn't find anything. I need some assistance here. CommServer Version : 11.30.43 [Hitachi Data Protection Suite]

asked in Getting Started

Azure Storage Accounts as backup repositories and offsite copies + egress topic

Hello community,I’m wondering about cloud libraries redesign to provide offsite copies for resources protected in certain Azure region. Since we don’t have express route in our configuration, I’m wondering how to keep costs low. Basically, we are running at Metallic, but most of Commvault configuration is available to us. So, there are two major scenarios I’m considering:use set of new AZ Storage Accounts with native Geo replication (GRS) to keep egress costs more controlled. So there would be primary copy keep at hot LRS in RegionA and secondary at cool GRS RegionA (replicated to paried region) use Commvault native auxcopy, this will trigger significant egress upon transferring data from one AZ region to another due to extensive data reads. So there would be primary copy keep at hot LRS in RegionA and secondary at cool LRS RegionB What are you experiences? Will GRS with additional amount or reads caused due sFull etc. generate significant additional costs too? Or maybe there’s someth

Vaibhav WaghmareByte

asked in Getting Started

Destination Media not showing in auxiliary Copy Job Summary Report.

Hi Team, We have observed, Media information available only last seven days in auxiliary Copy Job Summary Report. If we generate report prior to seven days destination media shows blank. Please find below snap and do the needful.

asked in Getting Started

Commvault SQL plan

Hi guys, Is there any good reason to create a dedicated plan for SQL, or would it just be the as active the SQL option and specify the RPO?Regards

asked in Getting Started

Getting Error decrypting password when restoring a SharePoint online backup

Hi, We are trying to restore a backup job from SharePoint Online, and we have successfully managed to run the backup job. However, we encounter the following error when attempting to restore. [Error decrypting password] We have tried restoring back to SharePoint Online, to the proxy server, and to a SharePoint on-premises SE server. Unfortunately, we receive the same error message regardless of where we try to restore to.Does anyone have any tips or suggestions? Thanks!

Jorge de SousaByte

asked in Getting Started

Tenent Laptop license asignation

Hi guys,I’m wondering if there a way that I can divide and assign an amount of Endpoint users licenses to a particular tenant?Like, I have tow tenants configured (tenant1 and tenant2) and 50 endpoint licenses. From here I want to hardly assign 10 Endpoint license to tenant2, where admin of the tenent2 only can use a maximum of 10 Endpoint licenses. Any idea on haow I can acheive that?

asked in Getting Started

Failed to download binaries for package python.

asked in Getting Started

CIS hardened scripts for physical CommServe

Hello all,Would it be possible for Commvault to provide a script to enable CIS hardening for Windows 2019/2022?I see there is a virtual imagen of “CIS L1 Hardened Commserve 11.28 for WIndows 2019” at CommVault Store, but our customer is asking for a physical CommServe….I also see there are scripts for Windows 2016, but no scripts for windows 2019 or 2022.Please advise. Thanks in advance!Sergio

asked in Getting Started

Install Commvault on Linux RedHat 8.2

Hi, could you help me please?I'm installing Commvault version 11.30 on Linux RedHat 8.2. The installation was successful, but when I log in, I get the following error message below. Error [0x80070306:{CCvNetwork::SendXDRMessageInternal(5343)} + {CCvNetwork::SendXDRMessagePrivate(5098)/W32.774.(One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-Message (0x34000220/APPMGR_HANDLE_XML_REQ) is not allowed from client (commvaultrhel/commvaultrhel.mycompany.com/SockIP(/opt/commvault/Base/Sockets/AppManager network access)/205.17.211.103:AppManager network access/0/0(AppManager network access) AppMgrSvc(136786:b980c700)) authenticated with built-in certificates.}] re-sending request to server.

asked in Getting Started

Remote Office Appliance (ROBO) Firmware upgrade

Good day Community,Are there updates for Remote Office Appliances (ROBO)? And if so, is there a procedure to download the new firmware and to update the appliance?Thanks in advance, as usual.

asked in Getting Started

Commserve fileover replication probleme

Hi,I have a problem with Commserve failover replication.the job stops in the database restore phase with the error “received failed message for job [], phase [database Restore].Can you help me please?

Arvind NarangBit

asked in Getting Started

Network Bandwidth Calculator

How to calculate how much network bandwidth is required if I am backing up 5TB of data and backup window is 12 hours?

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