Commvault Q&A, release updates, and best practices
Kill the Commvault jobs automatically if it is in waiting/pending state
Hi Guys,I want to automatically kill the jobs in job controller, if it is waiting/pending state for more than 24 hours.I am aware that CV having the feature and it can be enabled under control panel > Job management > Job restart (tab). But the pain area is, we need to enable the option for 30+ job types by individually. Do we any mechanism (workflow/qcommend) to enable the “Total Running Time” alone for all the job types at one shot. Thanks,Manikandan
Transport Mode -> SAN
Hi,we use Commvault Simpana 11.20.36 and we have two Virtual Agents to backup our vSphere VMs.On the first enviroment the transport mode for VMWARE is set to auto.In the reports i can see that the transport mode for backup handles out SAN, the other enviroment only NBD.https://documentation.commvault.com/commvault/v11/article?p=32037.htmWhat can be the reason that the one environment does not save in san mode?Could it be a reason that in san zoning the esxi hosts of each cluster cannot see the media agent?RegardsDennis
Custom package silent install Commvault Welcome Window
Hello, I have created a custom package I launch it with this command : start /wait C:\CustomPackageLocation_Win_FS\WinX64.exe install.xml /silentall run fine in silent mode except that there is a Window appears and I need to validate the checkbox.any idea to avoid that this window appear ?Thanks
Restore speed vmware
Hi All. I am having issues with restore speed when restoring a vmware server. When a restore is done where “vCenter Client” is set to the vcenter, restore speeds are slow.When a restore is done where “vCenter Client” is set directly to the ESXI host and the vcenter is bypassed, we see a factor 4 in restore speeds. Anyone who can explain this behavior? I thought that the vcenter was only used for control data and not data movement. Regards-Anders
Can't suspend/kill job
Good afternoon allI have a very minor issue. A Test VM backup job was run and it never went past Discover phase. It was subsequently killed but it’s status went to ‘Completed’.The job stays visible in the Job Controller. There is the option to suspend/kill it but nothing happens when you try this.I have the error that states ‘Failed to create Job History for Job [Job ID]. The operation will be retried.The job has been hanging about for about 48 days. In that time the environment has been rebooted and I thought it would clear it out.Thanks.Mauro
cannot install linux media agent on a CEntos 8
Hello guys, When I try to execute the ./cvpkgadd command on a linux Centos to install a media agent, here is the message I receive :[root@localhost tmp]# cd Unix/[root@localhost Unix]# lsCommvault.app.xml cvpkgseed linux-x8664 pkg.xml.description supportcvpkgadd detect pkg.xml silent_install version[root@localhost Unix]# ./cvpkgadd Using update installer /tmp/Unix/linux-x8664/LooseUpdates/CU9/linux-glibc2.3-x86_64/installer/newinstall.gz:[root@localhost Unix]# Any idea ?Thanks !
PostgreSQL First full backup issue
Hello Commvault Community, Today I have a problem with the first full PostgreSQL Client backup.Our client has configured client PostgreSQL ver. 12.5 on the Centos 7 system. The client seems to be correctly configured - the connection to the base is there.The first backup full, unfortunately stops with the pending status and an error:Error Code: [19: 599]Description: Loss of control process PostGresBackup.exe. Possible causes:1. The control process has unexpectedly died. Check crash dump or core file.2. The communication to the control process machine xyz might have gone down due to network errors.3. If the machine xyz is a cluster, it may have failed over.4. The machine xyz may have rebooted. Source: commserve, Process: JobManager After analyzing the logs, I can see that during the time when the error occurred during the backup task, it loops: (screen1-2)-PostGresBackupParent.log8150 1fd6 05/17 13:31:53 422980 DumpFileList() - DirPath = [/var/lib/pgsql/12/data] : WalDir [/pg_arch]: Cl
Sealing a DDB - what happens to the old DDB?
Hi Commvault-people. I have a large partitioned DDB which has been writing to a Cloud-based library, and has been for some time. The DDB partitions are roughly 2 TB’s in size. As is recommended when you have been writing to Cloud libraries, it should at some point be sealed, and I would like to go ahead. We are also on the cusp of the maximum threshold for Q&I times. However, I need to make sure I have enough space for my DDB on the current volumes. So the question is, what happens to the old DDB? I am assuming that it will remain at 2 TB’s in size until there is a corresponding reference for the blocks in the new DDB, or the blocks eventually age and are therefore not required. Maybe that will take months. Quite probably. Whilst it ages out old blocks, will the old DDB reduce in size? But what can I expect from the new DDB? If I only have a 3 TB volume, and 2TB is taken up by the old DDB then I really only have 1 TB available. if anyone has recently been through this scenario, it
Failing DDB Backup on a Windows-based MA due to shadow copy space allocation exhaustion
Hi Team, My DDB Backup operations are failing with the following error message: The snapshot of the Dedupe database from the previous attempt of this job is not available and a new one could not be created, as the job cannot continue under this condition, it will fail I can't really find anything in the Commvault logs outside of a few VSS-related errors. What could this mean? RegardsWinston
Connect commserve to vCenter in firewalled environment
Hello,I am trying to create a VMware pseudo client for VMware in a firewalled environment but after entering the credentials and click on ok “validating credentials” it takes a long time then “Failed to validate Virtual Server credentials. Please check input parameters and try again.”I have opened all required ports between MA and ESXI/vcenter according the matrix flow.https://documentation.commvault.com/commvault/v11/article?p=32026.htmtest also with email@example.com and it is the sameany logs I can check ?
Hello Team, Just thought to discuss with everyone, we have lots of medias thats turn into "Deprecated” moved to Retire Pool which are very less usage. When am looked the information in Media Properties shows below message, When I could see Side information, shows ver less usage info : As per the default CommVault Media Hardware Maintenance shows as below, Here my question is : Whether those medias mark as good and re-use for future its advisible? Can you someone clarifity from MM. @Christian Kubik
Virtual Agent - Guest Files and Folders error
Hi,we use Commvault 11.20 and i try to restore Guest files and folders from my Windows VMs.We use vSphere 7.x.I get this error when i try to browse to a Windows VM:Browse failed due to error while mounting virtual machine: Internal error during Pseudomount of Guest disks.Any idea?In my other Agent with another vCenter it works fine.Thanks and regardsDennis
Vulnerability scans reveals vulnerabilities on ASP.NET on the Commvault servers.
In one of my customer's environment, vulnerability scans reveals vulnerabilities on ASP.NET on the Commvault servers. Have anyone did a .net framework update to latest 4.x and uninstalled the older one? Here is the files getting caught under vulnerability: Security Update for Microsoft ASP.NET Core (DoS) (August 2020) " Path : C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App\2.1.16 Installed version : 2.1.16
Commvault service account
https://documentation.commvault.com/commvault/v11/article?p=111970.htm how do I identify or assign an account as service account in this context. “To prevent ransomware from encrypting the Commvault install folders, lock down those folders to only the Commvault service account and prohibit System Administrators from using that account unless absolutely necessary.You create the Commvault service account in the CommCell environment during the installation of the CommServe software. Only the Windows administrator account that is also the Commvault service account user should have access rights on the Commvault software installation folders.” under users I only see the commvault internal accounts and under the domain
DDB verification job performance - Verification of Existing Jobs on Disk and Deduplication Database
Hi there,I would like to ask you, in general, which elements are in play during the DDB verification? Is there communication between the DDB database and the disk library during the DDB verification job?In documentation, there is written that "Verification cross-verifies the unique data blocks on disk with the information contained in the DDB and the CommServe database." So, it means that there is communication between media agent and master server… The thing is, that in our case this verification job even Incremental takes a very long time. However, the performance of the disk with DDB database looks quite good.
Changing client name
We have a client that the software was uninstalled, the Commvault folder remains.I am performing a reinstall of Commvault software but before that. I changed my client name to 0001_old and clicked ok and pushed the network configuration The client name reverted back to the original client name 0001Question: is it normal for the client name to revert back to the original name when doing a push network configuration.
HyperV backup did not delete/merge checkpoint disk after completion.
Hi,My customer having issue with hyperv backup. There is a lot of vm with left snapshot/checkpoint after backup completed. Hence there is a lot of avhdx disk cause the storage full.Microsoft said that backup should be doing the merge/delete after backup completed. From my understanding it should be hyperv do the merge/delete since it is hyperv checkpoint, Commvault only give instruction for hyperv to delete/merge it.Anyway that we can do backup without checkpoint?
Practical way to delete files from all backups?
Hi: I’ve searched the content here and could not find an answer, sorry if this has been discussed previously. I’m interested in the possible actions after ransomware detection capabilities state that some files are malware. How do you “clean the backups” from attacking files that could be lurking around for some time?Is there an automated way, or should the admin do a manual search and delete? Thanks! JP
What is Immutable Backup
Hello Team,I wonder what Immutable backup is and what can be done in this area with Commvault? Is there a documentation page on what can be done for Immutable backup with Commvault? What else can we add to options such as ransomware protection, WORM Copy, AirGap?Best Regards.
Proactive Support - Unexpected SQL TempDB Database and Log growth
After 12th of June 2021, you may encounter a situation on your Commserve whereby the SQL TempDB (tempdb.mdf) and Log (templog.ldf) are increasing in size unexpectedly.This may continue until the volume on the Commserve holding these files becomes full, which can lead to performance issues on the Commserve and observed in the Commcell console.Commvault released a reporting enhancement on the 11th June 2021 that has inadvertently caused tempdb/templog file growth.This enhancement has since been fixed however your environment may still be showing high space cosumption from the tempdb and templog files.If you are witnessing this behaviour and have low disk space on the drive hosting these SQL database files, please carry out the following on the Commserve server:1. Disable All Activity in the Console Activity Control (commvault.com)(Right click Commserve > Properties > Activity Control > Uncheck "Enable All Job Activity" > Set "Enable after a Delay" for 30 minutes)2. Suspend al
re-register client agent with commserve
Hello,We are backing up VMWare VMs using image level backup. These VM have client file system iDA installed to backup NFS and RDM LUNs which are mapped to VMs.We have performed the restore of one of the VM in test environment with different name, to restore the files & folders into the RDM LUN we want to register the client agent with the Commserve with new hostname without re-installing the agent.Is there a way to achieve this?PS: We are not using IntelliSnap feature.
Already have an account? Login
Login to the community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.