Commvault Q&A, release updates, and best practices
Possible to reset media refresh tag on tapes?
Hi,Is there a way to “reset” the ‘Picked for Refresh / Prevented’ status of media? Some media was marked as prevented, and then the auto refresh criteria was changed after. How do I see which of these “Prevented” media should be auto picked now, I can only flip the manually “prevented” media back to manually “picked” Thanks.
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o365 How to exclude SharePoint assigned users ?
Hello to all!In a fresh Commvault installation for o365 backup, I’m trying to find the way to manual exclude some user licenses from SharePoint online!From the first time when configured the SharePoint online, automatically assign all the o365 users to SharePoint Online license (from Application User Licenses tab).From Command Center Im available to manual exclude users from Exchange and also OneDrive, but I cant find a way to exclude users from SharePoint online. In order to save some user licenses :)Any idea ?
Storage Pool - best practices or no logic?
HelloFollowing the Commvault SE recommendations we have created a storage pool of 4 Media Agents with DAS storage. Initially all MAs could read and write data to each mount path and I have noticed that the "lan-free" logic does not work. I mean, each MA tries to access each mount path even if "closest" or fastest way available. Despite our network is 10Gb, data transfer between MAs is slow, very slow. Now, I have allowed only reads for any MA for any path and it works better, but still not perfect. The most important fact that aux copy to tape is very slow. Each policy allows each media agent access to any tape so my idea was "ok, let's stop access via IP and only MA that has its DAS will read/write data". So, backups are fast, aux copy is.... failing! Because MAs couldn't access data on another MAs.So, I am stuck with no ideas, except that stop using Storage Pool and go back to use each media agent as standalone.Any ideas how to:- have a storage pool- force each MA to use their DAS
Replace Old Media Agent with New One with LUNs
Hello, Everyone. So i have this critical issue. I have a Media Agent with LUNs attached to it, used as Libraries with all Mount Paths configured. Now, the Media agent has crashed. I have provisioned a new Media and those LUNs can be seen locally the new Media agent. I want to Library to pick the name of the New Media agent over the old one that crashed. This is very urgent for me, please. The company is one of our major clients.
Multi Factor Authentication Commvault
Hello Commvault Community! I would like to ask you about the topic of Multi-factor authentication Commvault. First Question: Is it possible in MFA to block the sending of e-mails with one-time codes, apart from sending the first e-mail with the code to the authentication application? I guess the solution to the problem should be to disable MFA for specific users, but then that user won't be protected anymore, right? In the case of MFA, it is not possible to send the authentication code once, and then it would not be needed again to log in correctly, I think right?https://documentation.commvault.com/11.24/expert/7910_disabling_two_factor_authentication_administrator.html Second Question: The client has two accounts in Active Directory:- One - regular user, with a mailbox (firstname.lastname@example.org) - logging in via MFA works fine- The second - which has administrator permissions (also in Commvault) - this account hasn’t mailbox (however, it has the email address email@example.com).
Question -Aux copy LTO4 tape from one Tape library to tape LTO7 on other Tape library
Hello,I have two Tape library, old with LTO4 tapes and new Tape library with LTO7 tapes.I created an Aux copy separately for each storage policy and successfully copied the content from LTO4 tapes from old Tape library to LTO7 tapes on new Tape library.We plan to shut down the old Tape library soon.When that happens, will I be able to do a Restore normally from LTO7 tapes to which content from old LTO4 tapes has been copied?Best regards,Elizabeta
How to show if my backups are encrypted
The auditors want to see if my backups are encrypted and I’m not sure where to go in the CommVault GUI to show that. I don’t see anything about encryption in the properties for my storage libraries or my storage policies. Where do I show whether or not my backups are encrypted?Ken
Backup data from Egnyte to CommVault prior to migration to Azure based services
Hi CV Community, We have acquired a company that has a chunk of data in Egnyte’s cloud. If possible, I’m to try and back this data up, before they start trying to port it into our Sharepoint and other services as deemed appropriate. Anyone done this? (and how did you?) I’m not seeing a lot of “we did this” sort of commentary with google searches, and I get no hits for dealing with Egnyte data in CV’s manuals or KB site. Thanks, David K
New backup plan to existing users
Hey all,before raising a ticket to support I want to know if I miss something.I’ve created a new backup plan (call it ‘B’) and assigned it to users group based on AD group.the AD group contains about 500 users, some new and some already exist in CV.For the new users plan ‘B’ is assigned successfully during activation.The issue is with existing user that already assigned to plan ‘A’.I have a workflow to run on all users in a group and assign the respective plan to their laptops, but the issue is that the users are not present in the users group although that they do exist in the AD group. What do I miss? ThanksYirmi
Hello, please i have an issue with my DDB reconstruction. Not quite long when i move my DDB to another folder e.g folder1 to folder2 but on same server. 3 days later, my colleague wants to restart the server and force kill the SID process for process manager. and now the server went into DDB recovery. since one week now file system recovery will complete but adding records will fail . now today i found out the revoery process is taken from folder1.reason becuase after DDB move the new path has not done DDB weekly backup.now my question is according to commvault https://documentation.commvault.com/11.24/expert/12582_moving_deduplication_database_to_another_location.htmlnow the file system recovery is pointing to folder1 instead of folder2 what do you suggest.can i move DDB back to his previous folder1 ? and what could happen since it keep doing reconstruction and failing. i log a ticket against support a lady came help still is still failing.what other way can i move this DDB folder ba
Recall/Restore Exchange Mailbox Archiver emails
Hi all, I have a CS on SP11.latest and I am trying to restore emails from 2011.I can browse these emails but when I try restore to .pst the destination client is blank.The Proxy server we’ve always used is also on SP11.latest, but I suppose I am missing a package or something.Anyone have a trick to get these emails restored?P.S. Recalls also do not work, I guess it’s related.
PLANS - how do I stagger backups?
Hi !I’m used to old-style storage/schedule policies and clients/subclients associations..But we’re told that PLANS are the future, and we’ll have to move to Plans for sure.So I’ve deployed a few new MAs to protect some locations inside my company, where I have to protect VSA + file level backups.I have local disk backup, then auxcopy to tape and auxcopy to cloud from primary.MA is physical linux, as we have windows VSA clients, I have also deployed Windows VSA Proxy. Then I created Storage pools for local disk, tape copies and Cloud copies.To simplify things and test Plans, I created a Plan per location, with standard details, like 1 day RPO, 1 month of retention, with my backup timeslots, full timeslots (confusing with synthfull out of control, but we’ll discuss that later in this thread I guess).I created a VSA VM group that points to my VMWare location ( = selects all the VMs in that location, including my VSA proxy VM).For some VMs, I was asked to also provide file-level backup of
Error: MAPILogonEx failed
Hello Commvault Community, Today I have a problem with Exchange 2010 operations, and more specifically for the Outlook 2013 application.When deleting e-mails from an archived mailbox, an error appears:---"Mailbox [<Mailbox Name>], Skip / Failure Reason [Error: MAPILogonEx failed, reason:> [MAPI_E_LOGON_FAILED (0 × 80040111)] <, Please verify that the profile this product created can log on to its associated mailbox using the Exchange Client Software. If this software is not currently installed, log on to the Exchange Server using this product's Exchange Account.] "---This is probably an outlook on access node problem, I just don't know what. Outlook 2013 × 64 is installed on Exchange 2010.At first I thought that "Disabling MAPI Over HTTP" would solve the problem, but this is Exchange 2010, not 2013. Interestingly, the mechanism for outlook 2010 works, but does not work for outlook 2013. In the attachment I am sending the content of two logs that record the behavior of the
Sharepoint online backup hang for one particular site
one of SharePoint sites backup just hang in there right after complete the scan phase and stuck at 25% forever where other SharePoint subclients backup with no issue the subclient only has one site in the content observed this particular subclient allocates one stream with zero application size and no throughput and no error reported ***repeating message in the CVSPBackup.log*** 892 1098 12/15 08:03:18 505420 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of  seconds. The worker list count is  and busy thread count is  and busy thread list is [0xdac]892 1098 12/15 08:08:19 505420 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of  seconds. The worker list count is  and busy thread count is  and busy thread list is [0xdac]***I see there was a similar post for SharePoint doc backup hang issue and identified that w
backup details from python sdk
Please suggest me which python script to fetch backup time of agent which we install in client machine & backup done details of backup (Like - Time ,Status,Backup Size)I’m trying with this https://github.com/Commvault/cvpysdk/blob/master/cvpysdk/reports/report.pysome part of the code like backup job summary & report but i didn’t get the details.Thank in Advance
What to do after losing backup storage
Hello everyone,My secondary site has a Windows server connected to HPE MSA disk shelves. Earlier this year we added another disk shelf but my storage admin now tells me it’s improperly configured and he wants to correct it which will result in the lose of all the files on that individual shelf. The storage appears to CommVault as J: (51TB), K: (51TB), L: (51TB), and M: (18TB). It is just the M: allocation that needs to be corrected.All backups have two copies with one at my primary and one at my secondary site so I *should* be able to re-copy the affected backups over to the secondary site once the storage is fixed. Does anyone know if there’s a procedure or web site that shows how to do this? It would be the equivalent of recovering from an disk failure.Any help would be appreciated.Ken
Enabling SSO for Custom Web Console
Hi Fellas,I have 2 Web Consoles installed on my environment. We use the first installed Web Console as admin for reporting and administrative tasks. The second installed Web Console serves Endpoint users.I used Additional Setting below to redirect to endpoint users but SSO is not working here. How can I enable SSO here?https://documentation.commvault.com/additionalsetting/details?name=%22sCustomWebConsoleUrl%22&id=2206Best Regards.
FR 24 - unique email not used by another user required
FR24 , mentions the following:Security Introduced in Product Change Learn More Feature Release 24 Users and User Groups When you create a user, verify that the email address is unique and not used by another user in the CommCell environment. Creating a User How can we avoid that new terrible limitation?In a tenant environment, users can belong to different companies, using the same email address.
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