https://community.commvault.com On the Forum you can ask questions or take part in discussions. https://community.commvault.com/self-hosted-q-a-2/api-for-clients-lists-in-client-computer-group-12135 Hello Team, I am looking for an API that lists the clients within a Client Computer Group, any one has any idea ? Best Regards. Self-Hosted Q&A Fri, 09 Oct 2026 19:35:24 +0200 https://community.commvault.com/saas-metallic-q-a-42/commvault-and-ms-fabric-protection-11706 Looking to find out if CV can protect MS Fabric, as an app like it would protect EXO, SPO, OneDrive, Teams, etc or if it has to do things differently , or not at all?   SaaS (Metallic) Q&A Fri, 09 Oct 2026 00:26:38 +0200 https://community.commvault.com/platform-updates-47/migrating-exchange-online-protection-from-ews-to-microsoft-graph-post-your-questions-here-12098 As we have shared throughout the last year, Microsoft is retiring Exchange Web Services (EWS) for Exchange Online in two phases, with the first milestone commencing October 1, 2026. This thread captures key dates, transition paths, resources, and recommended configuration steps to take in your Commvault and Azure environments to help reduce the risk of interruption to supported Exchange Online protection. As you review your environments and take steps to migrate to Graph, we know questions will arise. Put your questions here and our technical experts will review and respond regularly. Note this transition impacts anyone backing up Exchange Online, inclusive of Commvault SaaS and on-prem software. It does not impact Exchange On-Prem users. Microsoft and Commvault feature support, dates, permissions, and transition behavior may evolve further. SummaryThis short video overview from our Readiverse Academy team summarizes key phases, dates, and critical steps to take in your environments.  Commvault supports Microsoft Graph for eligible Exchange Online workloads, but transition requirements vary by Commvault deployment, release, workload, and Azure tenant configuration.If your environment relies on EWS when Microsoft disables it, affected Exchange Online backup operations may be disrupted until you enable the supported Microsoft Graph configuration or manually restore approved temporary EWS access.Transitioning Eligible Workloads to Microsoft Graph (Recommended)Commvault recommends most customers move to Graph at the earliest opportunity. Note that Microsoft has discontinued the ability to protect public folders with Graph API.Microsoft Graph is Microsoft’s strategic API platform for Exchange Online, while EWS is a legacy protocol that no longer receives active investment and is being retired. Transitioning now reduces the risk of service interruption as EWS is disabled and places your environment on the supported path for future Microsoft 365 capabilities. Retain approved EWS access only as a temporary bridge for workloads or releases that are not yet supported through Graph.ResourcesKB article with detailed instructions for enabling Graph usage and validating that relevant Azure apps have the appropriate permissions set to use the Graph API Click “subscribe” in the upper right to receive notifications of future updates Product documentation with release notes Extending EWS Access on an Interim BasisMany customers may require a phased approach: retain approved EWS access for workloads that still require it while transitioning eligible workloads to Graph. Take steps to continue temporary EWS access if:  You protect a workload that your Commvault release does not yet support through Microsoft Graph.  You cannot assign and validate the required Graph permissions and Exchange roles before Microsoft disables EWS.   Your organization needs additional time to test the Graph configuration.  Note: Temporary EWS access does not remove Microsoft’s retirement deadline. Complete the transition to Graph before EWS is permanently retired, slated for April 2027. Resources:KB: Maintaining Exchange Web Services (EWS) access for Exchange Online before planned EOL Documentation  A Note About Public FoldersAs part of the migration to Graph, Microsoft has confirmed that generic Public Folder access, including the APIs used to create, read, update, and delete Public Folder content — will not be available through Microsoft Graph. Microsoft plans to provide separate import/export capabilities for Public Folder data, but these do not replace the APIs currently used by backup and protection solutions to access and protect Public Folders.As Microsoft begins disabling EWS globally in October 2026, with full disablement planned for April 2027, solutions that rely on EWS to protect Exchange Online Public Folders will no longer be able to provide the same functionality once EWS access is removed.This is a limitation resulting from Microsoft’s platform transition rather than a change to Public Folders themselves. Public Folders will continue to exist within Exchange Online; however, Microsoft Graph will not provide the equivalent programmatic access required for their ongoing third-party protection. ResourcesKB: Public Folder support in Exchange Online, and moving to the Graph API Microsoft Article: Deprecation of Exchange Web Services in Exchange OnlineDisclaimerThese resources explain the key dates, available transition paths, and configuration considerations designed to help reduce the risk of interruption to supported Exchange Online protection. Microsoft and Commvault capabilities, dates, permissions, and transition behavior may change. Before making changes, confirm the current requirements in the Commvault documentation for your deployment and release. Platform Updates Thu, 08 Oct 2026 18:04:50 +0200 https://community.commvault.com/self-hosted-q-a-2/upgrade-from-11-32-to-11-40-11-42-what-happens-to-index-version-11817 Hi all. I’m planning to upgrade from 11.32 to 11.40/11.42.Many of my agents (Oracle, MSSQL, file) and virtual machines are old installations and are still running index version 1. What will happen when I upgrade to 11.40/11.42, will they continue to use index version 1 or will they be auto “upgraded” to index version 2, or is this still a manual process so I can upgrade the index when I find fit? Cheers-Anders Self-Hosted Q&A Thu, 08 Oct 2026 10:27:30 +0200 https://community.commvault.com/virtualization-and-containers-48/commvault-backup-in-vcf9-1-1-overwhelming-management-vmkernel-crash-vmk0-12130 Hi. our setup Broadcom VCF9.1.1 cluster 10 hosts, one VSA per hosts. VSAN ESA. 2 VDS, one for VSAN the other for the rest including backup traffic.We are migrating from a standard VMware 8 cluster to VCF9.1.1Now we are starting to have issue in VCF9.1.1. VMK0 is crashing during backups. We a had to limit the number streams per CPU for the VSA from 10 to 3 to keep everything under control. Any tips?  Virtualization and Containers Thu, 08 Oct 2026 02:06:07 +0200 https://community.commvault.com/self-hosted-q-a-2/m365-mailbox-retention-12048 all,I am configuring M365 mailbox backups.I have created an Office 365 Plan and set “Retain deleted items for 2555 days”I then created a Backup Plan with Primary to Disk for 365 days and synchronous AUX to Tape for 2555.Am I correct in saying that all mailbox backups from now with be Incremental and it ignores the Backup Plan retention and keeps all mail for 2555 days on Disk & Tape ! Also, is there a way to run a once off Full backup ? Currently on 11.36 Thanks Self-Hosted Q&A Wed, 07 Oct 2026 16:35:11 +0200 https://community.commvault.com/self-hosted-q-a-2/how-often-do-you-update-your-commvault-maintenance-release-12129 Hi everyone,With the current cybersecurity landscape, especially in the AI era where vulnerabilities and security threats are evolving rapidly, I’m interested to see how frequently other Commvault admins are updating their environments, particularly given the increasing number of security vulnerabilities and CVEs affecting software in general and Commvault. (https://documentation.commvault.com/securityadvisories/)So, how frequently noways do you normally perform a Maintenance Release update in your  customer-managed / self-hosted environments? In some cases, especially with complex Commvault environments involving multiple sites and components, a Maintenance Release upgrade can take several hours to complete and requires careful planning. Because of this, performing an update every month may not always be practical.It would be interesting to see what update frequency everyone is currently following. Best regards,Nikos Self-Hosted Q&A Wed, 07 Oct 2026 09:16:21 +0200 https://community.commvault.com/share-best-practices-3/netapp-ndmp-nas-filer-backup-exclusions-12128  Hi Commvault Team,We have configured NetApp NAS/NDMP backups in our Commvault environment.The same NetApp filer also contains Commvault Disk Library mount paths. We do not want these Commvault Disk Library volumes/directories to be included in the NDMP backup.We added the Disk Library path under:NDMP Subclient → Properties → Filters → Exclude these files/folders/patternsHowever, the Disk Library volume/path is still being included in the NDMP backup. How to avoid the disk library mount path exclusions.  Share Best Practices Tue, 06 Oct 2026 18:25:29 +0200 https://community.commvault.com/self-hosted-q-a-2/setp-up-tls-connection-between-sql-agents-12122 Hello,We are currently investigating whether Commvault SQL Server Agent supports connecting to Microsoft SQL Server using TLS with TDS 8.0 and Strict Encryption.Our environment is configured according to Microsoft's guidance for SQL Server strict encryption:SQL Server is configured with a valid trusted certificate. TDS 8.0 is enabled. Strict Encryption is enabled. Connections using SQL Server Management Studio (SSMS) work successfully. Connections using PowerShell also work successfully.Reference: Connect to SQL Server with strict encryptionWhat we would like to know is:Does Commvault SQL Server Agent support connections using TDS 8.0? Does Commvault support Strict Encryption in the same way as SSMS and modern Microsoft SQL drivers? Which SQL client/driver version is used by Commvault when connecting to protected SQL Server instances? Is there any Commvault-specific configuration required to enable encrypted SQL Agent connections? Has anyone successfully protected SQL Servers that are configured for TDS 8.0 + Strict Encryption only?We can successfully connect using Microsoft tools, but we would like to verify whether Commvault can establish the same encrypted connection before enabling this configuration in production.Any information or experience would be greatly appreciated.Thank you. Self-Hosted Q&A Tue, 06 Oct 2026 09:53:43 +0200 https://community.commvault.com/self-hosted-q-a-2/threat-scan-11-44-windows-vs-linux-threat-scan-server-requirements-12118 Hi everyone,First of all, I have to say that Threat Scan in 11.44+ feels like a completely different product compared to 11.40. The improvements are significant, and the addition of VM workloads to the Threat Scan capabilities is a really nice enhancement. While going through the 11.44 documentation, I came across the following:“For Windows VM workloads, set up a Windows Threat Scan server.”“For Linux VM workloads, set up a Linux Threat Scan server.”Commvault Threat Scan Requirements My question is regarding whether this OS-specific requirement applies only to VM workloads, or also to File System workloads.For example, if an environment contains both Windows and Linux File System workloads, can we use a Windows Threat Scan server to scan both, or would we need separate Windows and Linux Threat Scan servers?In other words, is the Windows/Linux Threat Scan server distinction specifically related to the way VM disks/filesystems are mounted and accessed during VM Threat Scan, or does the same restriction apply to regular File System Threat Scan as well?This is a relatively new area for many of us, so it would be useful to have a clear clarification on the expected architecture. Please for your feedback,Nikos Self-Hosted Q&A Tue, 06 Oct 2026 01:39:55 +0200 https://community.commvault.com/news-events-7/see-clumio-cloudrecover-at-aws-reinvent-2026-las-vegas-12124 All eyes are on SHIFT at the moment, but AWS Re:Invent is also right around the corner. If your plans bring you to Las Vegas Nov. 30 - Dec. 4, make sure to stop by Commvault’s booth (#1952).  Get a closer look at Clumio CloudRecover and the future of cloud-native resilience. Stay tuned for more details soon! News & Events Tue, 06 Oct 2026 00:06:31 +0200 https://community.commvault.com/news-events-7/shift-2026-readiverse-workshops-and-certifications-limited-capacity-12024 For those registering for SHIFT 2026 in Nashville (and those following our agenda updates and thinking about it) - we’ve added specifics on the Readiverse workshops and on-site certifications that will be available this year.Workshop seats and certification capacity are limited, so we recommend reserving your place early!Spend time with the people who build the platform you rely on every day. Work through real recovery scenarios, sharpen your response with guided exercises, and pick up practical techniques you can apply in your day-to-day work. Take part in Minutes to Recovery, Minutes to Meltdown, the Cyber Resilience Workshop, and Tabletop Workshop. Each experience helps you test your thinking, strengthen your response, and prepare for real-world recovery.Our Certification courses are designed to help you accelerate your cyber resilience and recovery and with deploying, configuring, and managing your Commvault Cloud environments effectively. Get the details and sign up here. (And make sure to register for SHIFT before Sept. 15 for early-bird pricing.)If you have questions about the workshops or on-site certifications, be sure to let us know or check in with your Customer Success team.  News & Events Mon, 05 Oct 2026 21:49:24 +0200 https://community.commvault.com/virtualization-and-containers-48/issue-with-restoring-vm-6372 Dear can you please help me on this i am getting this on version running 11.28.68,Error Code: 91:145]]NFS1]DENEUPRINT02_DR/DENEUPRINT02_DR.vmdk]. Please ensure that the proxy is able to communicate with the virtual machine host and that there is sufficient disk space available. Details: One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774), Failed to write to vmdk (W32.774) (CV.0x1)]Source: deneucvma02, Process: vsrstNote: sufficient disk space is available Virtualization and Containers Mon, 05 Oct 2026 14:59:34 +0200 https://community.commvault.com/share-best-practices-3/best-approach-for-migrating-from-hyperscale-1-5-to-traditional-architecture-storeonce-repurposing-nodes-12126 I am looking for some advice and best practices regarding an upcoming migration project. We are planning to transition from our current HyperScale setup to a traditional architecture, and I am specifically looking for the most cost-effective way to achieve this by reusing our existing hardware.Current Environment: HyperScale 1.5 (3 nodes in the Main site) HyperScale 1.5 (3 nodes in the DR site) External CommServe running as a VM Target Environment: Migration from HS 1.5 to a traditional backup architecture HPE StoreOnce acting as the backup repository My Questions: What is the recommended migration path or procedure to move our data and operations from the HS 1.5 clusters to the new traditional setup? Is there a supported and optimal way to wipe/reimage the existing HyperScale nodes so they can be repurposed as standard MediaAgents for the StoreOnce repository? We want to avoid purchasing new hardware for the MAs if possible. Any insights, technical caveats, or documentation links you could share would be highly appreciated. Share Best Practices Mon, 05 Oct 2026 13:35:47 +0200 https://community.commvault.com/share-best-practices-3/oracle-restore-12125 Error code: [18:183]Description: Failed with Oracle DB/RMAN error RMAN-03002: failure of recover command at 10/04/2026 13:50:26 RMAN-07551: data file 17 must be restored or preplugin recovery must be completed ] i will try restore the database in place after the delete it from the oracle server. Share Best Practices Mon, 05 Oct 2026 09:25:28 +0200 https://community.commvault.com/saas-metallic-q-a-42/zscaler-and-servicenow-backup-12123 Hello team,Could you please provide some information regarding the ServiceNow and Zscaler backups? The details were visible on the portal until a few days ago, but they are no longer appearing. When can we expect backup availability for both?Thanks. SaaS (Metallic) Q&A Fri, 02 Oct 2026 15:21:31 +0200 https://community.commvault.com/storage-and-deduplication-49/support-for-lto-10-12120 Dear Community,  when is it planned to introduce support for LTO-10 Tapes? Best regards, Aleksandra  Storage and Deduplication Fri, 02 Oct 2026 10:27:26 +0200 https://community.commvault.com/storage-and-deduplication-49/can-t-reboot-commvault-server-12121 I find all jobs in waiting state e the volume offline.I restart Media agent and the volume comeback online, but the jobs stay in waiting mode , then I try to restart the comvault server (LIUX - Roky), but the server don’t start anymore and in boot screen appear the fail error : Failed to start D-Bus Dbus system message BUS. Storage and Deduplication Fri, 02 Oct 2026 04:03:18 +0200 https://community.commvault.com/self-hosted-q-a-2/compliance-search-and-outlook-issues-12110 Our Web Server has the Microsoft 365 apps version of Outlook installed to facilitate email previews and PST exports.Recently, there were issues with exporting to PST, exports would work sometimes but not consistently. What appears to have fixed this issue is disabling auto-updates and then downgrading to 20228.20190 by running:cd %ProgramFiles%\Common Files\Microsoft Shared\ClickToRun\            OfficeC2RClient.exe /update user updatetoversion=16.0.20228.20190 Now I’m running into an issue previewing emails in Compliance Search, which is also sporadic. The Error says 'Preview not available'. I did a test and when just using the default wildcard search, I selected an email, and saw the preview. I then performed a search, selected the SAME email, and it said 'Preview Not Available. Is this also Outlook related? What version of Outlook are people running? Self-Hosted Q&A Thu, 01 Oct 2026 22:40:52 +0200 https://community.commvault.com/self-hosted-q-a-2/extend-the-retention-of-jobs-12119 I want to extend the retention of jobs that ran on a specific date (September 25) for a specific client. If I select the jobs and click Retain, will I be able to perform a complete restore? Will the dependent jobs also be retained?What is the best way to do this? Self-Hosted Q&A Thu, 01 Oct 2026 02:22:30 +0200 https://community.commvault.com/self-hosted-q-a-2/commserve-recommended-ram-sizing-when-memory-usage-is-consistently-90-12065 Hi everyone,Our CommServe is a VMware VM with 32 GB RAM, but lately memory utilization is consistently around 90% as the environment grows. We have multiple VMware, Azure, AWS, OCI, LiveSync and Microsoft 365 environments, although the total number of VMs is not particularly high.SQL Server Maximum Server Memory is already configured at ~16 GB, so SQL is not consuming all available memory.  Would it be necessary to increase the CommServe all the way to 64 GB RAM, or would a lower intermediate value be sufficient to provide additional headroom?Since it is a VMware VM, we can increase RAM independently without necessarily increasing vCPU. CPU utilization is currently not a concern.What would you consider the best approach in this situation?Best regards,Nikos Self-Hosted Q&A Wed, 30 Sep 2026 08:34:38 +0200 https://community.commvault.com/self-hosted-q-a-2/backup-job-history-and-reports-limited-to-one-backup-cycle-12108 We are using a self-hosted Commvault environment. Backup history reports show only about one backup cycle (roughly 14 days), even after testing 90- and 365-day retention periods. Older job history is unavailable, which prevents us from producing complete monthly backup reports.We understand that the older “Days to keep the successful backup job histories” setting is no longer available in current versions. We have opened a case with Commvault Support, but have not yet found a clear explanation or supported workaround.Has anyone else experienced this in a recent Commvault release? What is the supported way to retain successful backup job history for reporting after the older control was removed? Please include your Commvault version and any confirmed resolution. Self-Hosted Q&A Wed, 30 Sep 2026 03:30:43 +0200 https://community.commvault.com/getting-started-51/fresh-install-for-version-11-44-on-win-12117 How fresh install for version 11.44 on win and requirement for success process  Getting Started Wed, 30 Sep 2026 00:46:27 +0200 https://community.commvault.com/virtualization-and-containers-48/unable-to-do-a-backup-with-nutanix-ahv-12052 Hi everyone,We are currently facing a Commvault backup issue on Nutanix AHV.The initial problem was related to HotAdd / SCSI device detection on the Commvault Access Node. To fix that first issue, we had to add the following additional setting on the Access Node:VirtualServer\bEnableSCSIWLunDeviceCleaner = TrueAfter enabling EnableSCSIWLunDeviceCleaner, the initial HotAdd issue was resolved.The logs now confirm that the disk is correctly attached and opened:Disk [SCSI.0] is attached at [/dev/sdb]Opened [/dev/sdb] successfullyHowever, we are now facing a different issue when Commvault calls the Nutanix Data Protection APIs.The compute-changed-regions call returns:HTTP 401Invalid cookies present in the requestCommvault then reports:JWT Token has likely expired. Trying Discover cluster againDuring the new cluster discovery attempt, Nutanix returns:HTTP 429Failed to perform the operation as rate limit set by the API has been exceededPLAT-10003 - RATE_LIMIT_EXCEEDEDThen compute-changed-regions fails again with:401 - Invalid cookies present in the requestand eventually:ComputeAllocatedRegionsForDisk failedFailed to get disk file extentsSince the disk is now correctly attached and opened, the issue seems to be related to JWT/session handling and API rate limiting on the Nutanix Data Protection APIs.We also noticed that different API versions are being used:discover-cluster -> v4.1compute-changed-regions -> v4.0Has anyone seen this behavior with Commvault and Nutanix AHV, especially the following errors?401 - Invalid cookies present in the requestPLAT-10003 - RATE_LIMIT_EXCEEDEDJWT Token has likely expiredAny information about a known issue, Nutanix KB, workaround, or fix would be appreciated. Virtualization and Containers Tue, 29 Sep 2026 22:43:37 +0200 https://community.commvault.com/storage-and-deduplication-49/index-cache-and-ddb-agp-12115 Hi,Currently running HyperScale 1.5 which is EoL end of the year. With the current elevated price of hardware am looking into using AGP instead. At the moment the DDB and Index is stored on the HyperScale nodes. What options are there for hosting the DDB/Index when the HyperScale nodes are decommissioned?thanks in advance for any response/advice.  Storage and Deduplication Tue, 29 Sep 2026 15:23:20 +0200 https://community.commvault.com/share-best-practices-3/job-results-directory-changes-on-its-own-12116 Hello,one of our clients changes its job results directory by its own in a timespan of 2-3 weeks. We changed it manually to a different path but it always gets back to the software installation path. The client is a windows cluster client, not sure if this has something to do with it. I am also not sure if the new path is a UNC path because I dont have access to the client.  Thanks in advance Share Best Practices Tue, 29 Sep 2026 14:52:00 +0200 https://community.commvault.com/storage-and-deduplication-49/back-up-error-12113 Dear Support Team,Kindly be informed that we are currently experiencing a backup error. Some of the servers are not completing the backup process successfully.Could you please investigate this issue and provide your support and advice on how to resolve it?Your prompt assistance would be highly appreciated.Thank you for your support.   Storage and Deduplication Tue, 29 Sep 2026 12:44:17 +0200 https://community.commvault.com/self-hosted-q-a-2/visibility-of-deleted-vm-in-command-center-12114 Hi,How to find backup of deleted VM (in VMware) in Command Center? I cannot find it under search or Protection section. The only way is to find the job when this VM was still there but it’s not always that easy.Is there any setting that make decomissioned VMs searchable? As always it was a lot easier to find it in classic Commcell Console - I just find it under vcenter group. Commvault 11.40. Self-Hosted Q&A Tue, 29 Sep 2026 09:44:38 +0200 https://community.commvault.com/virtualization-and-containers-48/nutanix-prism-element-vm-backup-failure-error-code-91-448-12102 Dear Team,We have configured the Nutanix Prism Element in the Metallic Commvault environment for VM backups.The configuration details are as follows:Nutanix Prism Element: Configured successfully in Commvault Nutanix User: Configured with User Admin, Cluster Admin, and Backup Admin roles Access Node: Configured within the Nutanix cluster for backup operations Connectivity: Validated successfully from the Access Node to the Nutanix Prism Element Ports Tested: TCP 9440, 2704, and 111 are reachable and working successfullyHowever, the VM backup is failing after approximately 20% progress with the following error:Error Code: [91:448]Error: Error opening the disks for virtual machine [abc]From the logs, we also observed the following errors: HTTP 401 - Authentication requiredHTTP 500 - Internal Server ErrorFailed to attach disk ... to proxyError opening the virtual machine disksWe have already validated the basic connectivity and the required ports from the Access Node to the Nutanix Prism Element IP.Kindly investigate the issue and help us identify the root cause of the disk attachment/opening failure during the backup operation. Please also confirm if any additional permissions, configuration, Access Node settings, or Nutanix-side prerequisites are required for the backup.Relevant logs are attached for your reference.Kindly review and provide the recommended troubleshooting steps/resolution. Virtualization and Containers Tue, 29 Sep 2026 06:20:34 +0200 https://community.commvault.com/storage-and-deduplication-49/scheduled-delete-erase-of-all-backup-data-on-inserted-tape-12112 Hi everyone,I have the following environment: Commvault: v11.40.42 Tape drive: HPE Ultrium LTO-6 standalone tape drive I have a specific requirement and would like to know if Commvault supports this.I do not want to manage tape retention, tape order, or manually track which tape contains which backup.Instead, I want to configure a scheduled time (for example, every Sunday at 12:00 AM) so that when a tape is inserted into the standalone tape drive, Commvault will automatically delete/expire/erase all backup data on that tape at the scheduled time.For example: Tape is inserted into the standalone drive. The tape contains backup data from previous backup jobs. At the configured scheduled time, Commvault automatically removes/expires all backup data on that tape. I can then reuse the tape for new backups. Is this possible with Commvault v11.40.42?If it is possible, what would be the recommended configuration or workflow for a standalone tape drive?I'm specifically looking for a solution based on a scheduled time, rather than managing individual tape retention or tape rotation manually.Thanks in advance for any advice. Storage and Deduplication Tue, 29 Sep 2026 01:32:15 +0200 https://community.commvault.com/virtualization-and-containers-48/k8s-agent-native-csi-intellisnap-with-vast-12111 Environment: Commvault 11.44 CU16, Kubernetes (Virtual Server) agent. Storage is a CSI driver with a working default VolumeSnapshotClass (snapshot-controller running). What works:Regular streaming backup of a K8s application group succeeds. It creates a native CSI VolumeSnapshot, streams the data to the MediaAgent, then deletes the transient snapshot.What I'm trying to do:Retain the CSI VolumeSnapshot as the backup copy so that RESTORE provisions the PVC directly from the snapshot (volume clone), instead of streaming files into a new empty PVC.Reason: The streaming restore re-applies metadata to the restored PVC and leaves the volume mount-root as root:root 0000, which breaks non-root workloads (e.g. a Postgres/CNPG pod running as a non-root uid crash-loops). Restoring from the snapshot would preserve the original permissions.What I've tried and where it fails:- Enabled IntelliSnap on the K8s subclient. The ONLY snapshot engine offered is "Virtual Server Agent Snap".- Snap backup fails with: "Prepare Volume Snaps failed: :Failed to prepare Devices]".  Access-node log shows:CK8sInfo::SnapBackup -> GenerateMetadataXML Failed. Failed to create hardware snapshot.- When adding a Snapshot copy to the plan, the only selectable Storage is a disk pool. no CSI/array snapshot source is offered.Per the CSI K8s backup thread (https://community.commvault.com/virtualization-and-containers-48/commvault-csi-volume-snapshot-based-backups-for-kubernetes-rhocp-question-9655), the K8s CSI backup uses a temp pod that mounts the snapshot and streams data to the Access Node  and the snapshot appears to be transient. And per the IntelliSnap thread (https://community.commvault.com/self-hosted-q-a-2/intellisnap-backup-10080), classic IntelliSnap retains the array snapshot for a later backup copy.Questions:1. Does the 11.44 Kubernetes agent support native CSI IntelliSnap. i.e. retaining the CSI VolumeSnapshot and performing a restore-from-snapshot (provision PVC from VolumeSnapshot) — as opposed to only the stream-and-delete path?2. If yes, how is it configured for a K8s app group? The subclient only exposes "Virtual Server Agent Snap", which fails "Failed to prepare Devices".3. How do I check whether a given CSI driver is supported/validated for K8s CSI IntelliSnap, and what's the process to request validation of one that isn't listed?4. If snapshot retention isn't available, is there a supported way to make the streaming restore preserve the captured PVC mount-root ownership/mode (it currently returns root:root 0000) so non-root apps restore cleanly? Goal: a snapshot-based restore that preserves PVC permissions, and confirmation of the supported path for K8s CSI IntelliSnap. Virtualization and Containers Mon, 28 Sep 2026 23:50:04 +0200 https://community.commvault.com/share-best-practices-3/ad-backup-agent-with-credential-vault-user-12109 Hello,I couldnt find an option to give the AD backup agent a user from our credential vault. It only takes a user with manual input. Is this really not an option? ThanksEddi Share Best Practices Mon, 28 Sep 2026 07:19:36 +0200 https://community.commvault.com/self-hosted-q-a-2/db2-random-backup-failures-12088 Hi All,I am observing random backup failures of different DB2 databases.All backups are started from DB2 via Command Line (Native Application Interface)The error is below:Error Code: [82:226]Description: Failed to send data to <MediaAgent>: Unable to set incremental storage policy. Jobs are running for storage policy.Source: <ClientName>, Process: DB2SBT There is no Incremental Storage policy configured to the Primary SP. The DB2 instance is configured to use the same SP for Data Backup , CLI Backup, Log Backup. Is this a case of contention when log backups are included in the db2 backup command issues by the DBA?Would a separate storage policy (backup plan) resolve the behaviour? Thanks.Ignes  Self-Hosted Q&A Fri, 25 Sep 2026 14:44:54 +0200 https://community.commvault.com/self-hosted-q-a-2/worm-data-aging-unfinished-cycle-in-sealed-ddb-12103 We have a primary copy which uses a deduplicated WORM enabled cloud storage pool as a target.Therefore we have frequent sealing of the DDB so the data can be aged and block references are cleaned up.I just recently discovered a client which for some reason had not started a synthetic full backup for two months despite being assigned to a plan where a synthetic full is configured.Because of that a whole DDB generation is now blocked from aging because of the cycle dependency.Is there an option to fix these kind of situations afterwards?I was thinking about a synthetic full backup which only uses incrementals up to a user defined time so the cycle stays short.As we are currently still on 11.40: I also read that there are improvements in data aging on WORM enabled pools which would enable pruning on job level rather than a whole DDB.Would this change already prevent my current situation in advance?From my understanding the DDB would still stay but only the blocks referenced by this one client would be retained on disk. Self-Hosted Q&A Fri, 25 Sep 2026 10:51:28 +0200 https://community.commvault.com/hyperscale-x-q-a-54/create-storage-pool-failed-reason-there-is-an-issue-with-hyperscale-x-storage-configuration-12104 Our customer is using Metalic. If we open the metalic interface and go to Hyperscale storage we are seeing an error: Is cannot be deleted. See failere below, according Arly there is an script to delete this error message.  Step 1: In an elevated Command Prompt on the CommServe, run: Qscript.exe f ScriptSetStoragePoolStatus.sqle -i 3 after placing the script in the Base directory.Source: Provided action item for HyperScale X storage pool status issue. Where can i find this script?                                                                         HyperScale X Q&A Fri, 25 Sep 2026 07:13:21 +0200 https://community.commvault.com/storage-and-deduplication-49/restore-without-deduplication-database-ddb-12101 My understanding is that the deduplication database is not used in a restore scenario.  Many years ago, I ran a restore without a DDB or IndexCache.  It had to rebuild the IndexCache as it went, and was terribly slow, but it worked.  I found some posts on here saying the same.Is there any official Commvault documentation that states this explicitly?Thank you! Storage and Deduplication Thu, 24 Sep 2026 02:53:40 +0200 https://community.commvault.com/self-hosted-q-a-2/in-place-windows-server-2016-to-2025-upgrade-on-a-physical-commvault-all-in-one-server-running-11-40-67-12071 Hello,We are planning an operating system upgrade for a physical Commvault All-in-One server and would like to hear from anyone who has completed a similar upgrade.Current configuration:Physical Cisco UCS C240 M5 server Windows Server 2016 Standard Commvault 11.40.67 Non-clustered CommServe The same server hosts the CommServe, MediaAgent, Web Server/Command Center and Workflow Engine components Local DDBs and disk-library mount paths are also hosted on this server The customer does not want to split the CommServe and MediaAgent roles or migrate them to new hardwareThe planned target is an in-place upgrade directly from Windows Server 2016 to Windows Server 2025.Microsoft supports the direct upgrade path for a non-clustered server, and Commvault 11.40 supports Windows Server 2025. However, the exact procedure for an All-in-One server is not fully clear, especially because the same machine hosts both the CommServe and MediaAgent roles.I would appreciate feedback on the following:Has anyone successfully completed a direct Windows Server 2016 to Windows Server 2025 in-place upgrade on a physical Commvault All-in-One server? Is the direct 2016 to 2025 upgrade recommended for this configuration, or would a staged upgrade through Windows Server 2022 be safer? What is the recommended shutdown order when the CommServe and MediaAgent are installed on the same server? Should we disable CommCell activities, MediaAgent operations, libraries and data paths before stopping the Commvault services? Should the Commvault Windows File System package remain installed during the OS upgrade? The documentation mentions seamless OS upgrades for CommServe and MediaAgent components, but the generic Windows File System guidance appears to suggest uninstalling and reinstalling agent software. Are there any known issues involving SQL Server 2022, IIS, Tomcat, MongoDB, DDB/SIDB processes, local disk-library mount paths, Cisco VIC drivers or RAID controller drivers after the OS upgrade? For rollback, should we rely on a CommServe DR recovery and server rebuild, or is the Windows in-place upgrade rollback considered a valid recovery option?Before the upgrade, we plan to:Create and validate a new CommServe DR backup stored outside this server Perform and validate DDB backups Confirm that all DDBs and disk-library mount paths are healthy Stop or complete all active jobs Disable data protection and recovery activities Disable the MediaAgent and its libraries Confirm that SIDB.exe and SIDB2.exe are no longer running Document the network configuration, drive letters, mount paths, service accounts and hardware driver versions Verify Cisco UCS firmware and Windows Server 2025 driver compatibilityAre there any additional prerequisites or All-in-One-specific steps that should be included?Thank you. Self-Hosted Q&A Wed, 23 Sep 2026 11:31:20 +0200 https://community.commvault.com/self-hosted-q-a-2/rebuild-indexing-for-ms-ofdfice-365-12100 Good Day,We have two Microsoft Office 365 Index Servers configured in a load-balanced setup.The index disk on Index Server A became full, so I ran the Load Balance Index Server workflow. After the workflow completed, the index data was moved/copied from Index Server A to Index Server B.Since then, we have been experiencing issues accessing the Index Server and index-related operations are no longer functioning correctly.Could you please clarify:Why are the Microsoft Office 365 backup indexes not automatically distributed across both Index Servers when load balancing is configured? What is the recommended method to rebuild or recover the indexes after running the Load Balance Index Server workflow? How can we restore normal Index Server operation in this scenario?We are running on SP 11.40.67 Error:  Exchange index stats failed for subclient n4107] with message gException of type 'Commvault.InfoRetrieval.SearchServerException' was thrown.] Unknown error, Webserver failed to process Idx retention rules. Error msg:mE] (ErrNo.1001) Self-Hosted Q&A Tue, 22 Sep 2026 13:31:58 +0200 https://community.commvault.com/self-hosted-q-a-2/auxcopy-to-tape-performance-11969 I am currently questioning our AuxCopy to tape performance and want to get some input on how to identify the bottleneck.We have multiple plans which all have two copies to tape. One is synchronous and one is selective.Each of the two is consolidated onto another Global Secondary Copy Policy.The storage target are six LTO9 drives with a mixed LTO8 and LTO9 media inventory.The source for the copy is a NetApp StorageGRID S3 backed storage pool with deduplication connected on a 100G fiber network.We have two Media Agents which are both connected to all LTO drives and the NetApp (same VLAN).Looking at the reported speed of the drives in Commvault I get around 130MB/s all of the time.I could confirm this looking at SFP speeds on the FC switch which also stay around this value with rare peaks to around 200MB/s.What I tested already to look for the bottleneck:- only run one AuxCopy Job- run AuxCopy when no other jobs where running- validate drive > 300MB/s throughput with LTO8 media- different multiplexing settings: none, 5, 10, 20- no Hardware compressionTotal throughput with all drives is > 1GB/s but an individual drive always stays in the mentioned speed range.All the testing in my opinion points to a bottleneck in the AuxCopy process itself.Furthermore I wanted to look into the Performance Analysis Tool but unfortunately every job where I looked at the PerfAnalysis.log it was empty.Is it really just a limitation of the software or could there be more to it?I know this is a complex topic but maybe there are some settings I am missing out on here. Self-Hosted Q&A Mon, 21 Sep 2026 08:47:59 +0200 https://community.commvault.com/storage-and-deduplication-49/media-reuse-count-12095 Hello Team,We are currently using HP LTO7 and LTO8 media with our Commvault environment.Could you please advise if there is any recommended limit on the number of times these tapes should be reused? Also, are there any Commvault or HP best practices regarding tape media reuse, such as a recommended maximum number of write/overwrite cycles or media retirement criteria?We would appreciate your guidance on the recommended approach to ensure media reliability and avoid any potential data integrity issues.Thank you for your support. Storage and Deduplication Mon, 21 Sep 2026 02:40:24 +0200 https://community.commvault.com/self-hosted-q-a-2/disk-caching-for-frequent-database-log-backups-question-12099 According to the documentation for the disk caching for log backups feature, the CommServe computer does not need to run frequent backup jobs throughout the day. Instead, log files are backed up at the desired frequency using native backup utilities, cached to a mount point on the MediaAgent, and made available for database restores. The Scheduler then runs at the interval defined by the "Use disk cache for log backups and commit every" setting to commit the cached data.I understand that the cache resides on the backup storage associated with the primary copy of the backup plan and that Commvault handles this automatically when caching is enabled.However, the documentation does not specify the directory path where these logs are saved. Could you please clarify where exactly the logs are stored on the MediaAgent during the dump phase?  Self-Hosted Q&A Mon, 21 Sep 2026 02:25:46 +0200 https://community.commvault.com/readiverse-academy-60/commvault-certified-professional-exam-12096 I passed the Commvault Cloud Professional Certification today and the badge is not showing up on Credly. Readiverse Academy Fri, 18 Sep 2026 18:36:05 +0200 https://community.commvault.com/hyperscale-x-q-a-54/hyperscale-x-on-esxi-for-lab-11461 Dear All,  I am trying to build a HyperScale X Lab in our office. I am using sp40_13_hsx_prod_dvd_09152025_061956.iso it is failing on Creating Building Storage Configuration. Please assist.    HyperScale X Q&A Fri, 18 Sep 2026 05:09:31 +0200 https://community.commvault.com/storage-and-deduplication-49/create-new-ddb-every-30days-12093 Hello guys,we have installed a new Commvault environment for a customer a few months ago. The customer now says he wants encryption enabled for all backups. I found the option “Create new DDB every 30 days” in the deduplication engine settings and was wondering if that can solve our problem.In my understanding, this option will write every backup after 30days as new blocks which also should make them encrypted. So my question is:can I just enable encryption on the DDB engines and check the “Create new DDB every 30days” box and keep everything else running? Will this solve our encryption problem? Thanks in advance Storage and Deduplication Thu, 17 Sep 2026 22:37:22 +0200 https://community.commvault.com/hyperscale-x-q-a-54/commvault-hyperscale-x-lenovo-thinksystem-hs350x-v3-12091 Hi everyone,We are deploying a HyperScale X cluster using three Lenovo ThinkSystem HS350X V3 nodes.I’ve run into a technical infrastructure question and would like to know if anyone here has configured this specific model. The HSX documentation requires the operating system to be installed on a mirrored volume (RAID 1). Our servers are equipped with two M.2 NVMe SSDs for the OS.This Lenovo model's motherboard uses Intel VROC to manage NVMe RAID, but I’ve seen notes indicating that VROC is not supported by HyperScale X.For those who have deployed HyperScale X on similar hardware (without a dedicated hardware RAID controller for the M.2 drives):How did you handle OS mirroring?Did you enable VROC anyway, and did the ISO install without issues?Or did you leave the M.2 drives in Passthrough/JBOD mode and let the Commvault installer handle software mirroring (mdadm) during the boot drive formatting process?Any tips or shared experiences regarding the preparation of this Ready Node would be greatly appreciated!Thanks in advance! HyperScale X Q&A Thu, 17 Sep 2026 19:07:43 +0200 https://community.commvault.com/storage-and-deduplication-49/migrate-data-from-cloud-library-s3-to-other-cloud-library-s3-12083 We want to migrate jobs from one S3 cloud library to another S3 library without DDB, avoiding the use of auxiliary copies or data path moves. We aim to use an internal bucket-to-bucket copying mechanism to avoid standard data egress and ingress—thereby reducing egress costs, even though the transfer itself will still incur a charge. Once the data has been copied, we will import the metadata to ensure the backup chain remains consistent for future restores. Storage and Deduplication Thu, 17 Sep 2026 17:32:07 +0200 https://community.commvault.com/self-hosted-q-a-2/teams-user-chat-backup-is-the-paid-export-apis-option-still-required-in-2026-12090 Hi Commvault community, We are currently configuring Microsoft Teams user chat backups through Commvault and would like to clarify the current requirements regarding the Microsoft Teams Export APIs.According to Microsoft documentation, starting August 25, 2025, Teams APIs are no longer metered and no billing configuration is required:https://learn.microsoft.com/en-us/graph/teams-licensesThe Microsoft documentation also states that the Teams Export APIs are no longer subject to metered billing.However, in Commvault Command Center we still have the option “Enable this app to use paid Export APIs”, and the current Commvault AI guidance still instructs us to enable this option for Teams user chat backups.Could someone please confirm the current Commvault behavior/requirement?Specifically:Is enabling “Enable this app to use paid Export APIs” still required for Teams user chat backups? Does enabling this option currently result in any Microsoft/Azure API charges? Is the option still required for specific Commvault versions, or has it become obsolete following Microsoft's change? If it is no longer required, should the option simply remain disabled?We need to using Commvault for Microsoft 365 Teams backup and want to make sure we are not enabling a setting that could result in unexpected Azure/Microsoft charges.Thanks in advance,Nikos Self-Hosted Q&A Thu, 17 Sep 2026 16:32:14 +0200 https://community.commvault.com/self-hosted-q-a-2/backup-servers-11-28-or-11-32-in-11-40-platform-release-12092 Hello Community !  I have environment 11.40.72 that I want to upgrade to 11.44(because of EWS deprecation) ,can I backup servers 2019 or 2012R2 or 2016 or 2008R2 that have agent of 11.32 or 11.28 , in 11.44 version? Thanks. Self-Hosted Q&A Thu, 17 Sep 2026 15:12:12 +0200 https://community.commvault.com/news-events-7/tech-talk-guide-to-upgrading-a-commcell-on-demand-12086 Join Commvault's veteran support engineer Brian Bruno on our next Readiverse Academy Tech Talk for a practical walkthrough on how to plan and execute CommCell upgrades with less disruption. We’ll cover how to evaluate release tracks, prepare before the upgrade window, use Command Center and Server Groups for controlled rollout, and validate your environment after the change.You’ll learn more about How to understand current Commvault release tracks and choose the right upgrade path for your environment. Why Maintenance Releases should be treated as a recurring security and operational practice, not optional housekeeping. How to plan a CommCell upgrade as controlled change across inventory, target release, staging, execution, and validation. What to check before the upgrade window, including system requirements, software cache, job state, DR posture, stakeholders, and validation criteria. How to use Command Center and Server Groups to deploy updates in controlled waves and verify completion before expanding rollout.Register here and if you can’t join us live, you’ll get the replay after.  News & Events Thu, 17 Sep 2026 14:21:12 +0200 https://community.commvault.com/self-hosted-q-a-2/vsa-backup-not-find-vm-9508 Hi All, i have an problem with my nutanix ahv vsa backup.  I git the message: Failed    Virtual machine axyz] was not found. Please verify that the virtual machine still exists and that the host is in the connected state. If the virtual machine does not exist remove it from the subclient. If the virtual machine does exist reselect the virtual machine and re-add it to the subclient content.     When i do an browse i found ths maschines. Also under prism central the vms are up and running.  I created an test subclient with this vms but doesnt help.  Do you have an idear ?  Self-Hosted Q&A Thu, 17 Sep 2026 05:32:39 +0200 https://community.commvault.com/software-upgrades-and-updates-55/an-issue-occurs-when-generating-reports-in-xml-format-after-upgrading-to-version-11-40-67-12087 I was using version 11.28, and last week I upgraded to version 11.40.67.Backups after the upgrade work without any problem, but when the 'Commcell Console' outputs a backup report in XML format, the Client Group is not displayed correctly.   How can we resolve this issue Software Upgrades and Updates Thu, 17 Sep 2026 04:30:25 +0200 https://community.commvault.com/software-upgrades-and-updates-55/since-upgrade-from-11-36-119-to-11-40-72-the-webconsole-does-not-seem-to-be-working-12089 the message on the screen just says please wait while our servers start up this may take a few minsits been like this for a while, i have restarted the mango servers and the webservice and have reboot the systems and looked into the registry for HKLM\SOFTWARE\CommVault Systems\Galaxy\Instance001\WebConsole\baseURL).i have also run http://localhost:81/SearchSvc/CVWebService.svc which comes back with a failed webpage load so i am assuming it might be something to do with the .NET framework, the only issues is that is in on a air gapped network with no access to the internet, so i would have to download the correct .NET framework for this version i would include screen shots but for this i have do a lot of paperwork to info off the system. and redact a lot of stuff.any suggestions s would be very welcome :)  Software Upgrades and Updates Thu, 17 Sep 2026 04:16:28 +0200 https://community.commvault.com/platform-updates-47/superseded-advisory-and-resources-exchange-online-transition-from-exchange-web-services-ews-to-graph-11349 This longstanding advisory is being replaced by a new FAQ thread as of September, 2026 to provide clean guidance based on the latest transition support information from Microsoft and the Commvault Product team. Please consult the new thread for the most current KB articles and recommendations and add your questions there for our team to review. - Commvault Support & Community team  Watch this brief overview summarizing key phases, dates, and configuration steps to take in your environments. Consult the (new) step-by-step documentation for recommended steps to take to review your environments, ensure continuity of Exchange Online backups through this phased EOS transition and migration, and validate Microsoft Graph readiness. Microsoft has announced the retirement of Exchange Web Services (EWS) in Exchange Online, with phased EWS disablement scheduled to begin on October 1, 2026.For our customers and partners backing up Microsoft 365 and Exchange Online in your environments, please review closely the documentation and following KB articles for current and detailed steps to take to maintain continuity in your Exchange Online backups. These also provide more background on Commvault’s plans for Microsoft Graph support. Transitioning to the Microsoft Graph API for M365 - Exchange Online This article contains information about the recommended path, Commvault's Microsoft Graph support, requirements, and preparation steps. Maintaining Exchange Web Services (EWS) access for Exchange Online before planned End of Life. This article describes steps to take to maintain temporary EWS access for your Commvault backups during Microsoft's EWS phased retirement period and before its scheduled full retirement in the spring of 2027.We suggest clicking “subscribe for updates” and we will also continue to provide a heads up here in the Community and through direct outreach to impacted customers in the fall.Recap: What is Changing?Microsoft is making a phased transition from the 20-year-old EWS architecture to the modern, REST-based Microsoft Graph. This shift enhances security via OAuth-based authentication and provides a more unified architecture across Microsoft 365.Accordingly, Commvault is transitioning applicable Exchange Online functionality to Microsoft Graph. Commvault will continue to use EWS for certain Exchange Online data protection and recovery operations after October, specifically for those objects without current parity with the Graph API. Because Microsoft Graph does not yet support every Exchange Online workload, Commvault will use a hybrid transport model until the Microsoft transition is complete.Microsoft EWS Phased Retirement TimelinePer Microsoft, below is the revised planned transition timeline for EWS. October 1, 2026: Phased disablement of EWS begins  April 1, 2027: EWS permanent retirement for all Exchange Online tenants. IMPORTANT: This change applies only to Exchange Online. On-premises Exchange Server environments are not impacted by this deprecation. Planned Commvault Milestones & TimingsWe understand that your backup continuity is non-negotiable. Our hybrid approach and timeline is intended to ensure your environment is "Graph-ready" before Microsoft begins the phased disablement in October 2026 and also that there is continuity for workloads not yet fully supported by Graph.  Recommended Actions for Administrators to PreparePlease review the two KB articles above for detailed instructions about actions to take depending on your deployment type.Microsoft requires that organizations that require EWS after October 1 (including Commvault customers) configure a setting that allows administrators to explicitly specify which applications can continue accessing EWS based on their Microsoft Entra Application ID. Full details here.    Depending on your deployment model, verify or reauthorize the Azure apps being used for the workload have the appropriate permissions set to use the Graph API. Impacted on-premise software customers will need to upgrade to 11.44 and Commvault will release a hotfix cycle in September. Further details here. For Commvault SaaS (Metallic) customers, Commvault will automatically enable the Graph as the primary mode of transport beginning in September. From the customer side, the only action that should need to be taken is verification of permissions against the Azure applications you have configured. A number of customers using legacy single-tenant Azure apps or Custom Apps will need to do additional configuration of permissions as noted in the KB article, and most will receive direct notification.  For self-hosted / on-premises software customers with Exchange Online, Commvault plans to release a hotfix cycle for 11.44 in September where, similar to SaaS, the Graph API will be enabled by default. To continue protecting your Exchange Online mailboxes after Microsoft retires EWS in April 2027, you will need to upgrade to Commvault 11.44 or later. Once deployed, the only action required by the customer is to verify the Azure apps being used for the workload have the appropriate permissions to use the Graph API. Please note customers using an older multitenant app will also need to reauthorize.  Note: Dependency on the Microsoft EcosystemAs a Microsoft partner, Commvault’s development timeline is inextricably linked to Microsoft’s API release schedule. While Graph is the future, Microsoft has acknowledged that it does not yet have full feature parity with EWS and some decisions are still in progress. This is an ongoing process and subject to further changes as Microsoft continues to evolve their release plans and dates.For full Microsoft guidance, take a look at this blog post from their Exchange team and this Microsoft Learn article.   Stay Tuned!We will continue to share updates, timelines, and guidance here and through the KB articles noted above.As always, don’t hesitate to post questions here or reach out to your success team for advice. Platform Updates Wed, 16 Sep 2026 20:14:57 +0200 https://community.commvault.com/self-hosted-q-a-2/have-you-started-using-command-center-in-the-last-6-months-new-design-feedback-study-is-now-live-12085 Hi Everyone,Have you started using Command Center in the last 6 months? We’d love to hear how it’s going! We have a new UX Design Feedback study for community members who have started using Command Center within the last 6 months.Check out the new study blog Sign up formAnd if this study isn’t the right fit for you, please help us spread the word and share it with someone who might be a great fit!Keep an eye on the Community; we’ll have more opportunities to share feedback coming your way. Thank you!Roy, Jenn & Damian | The Community Team Self-Hosted Q&A Tue, 15 Sep 2026 17:20:20 +0200 https://community.commvault.com/storage-and-deduplication-49/big-data-apps-on-no-longer-needed-copy-7667 Hello all!In our environment, we have created a temporary copies within our few storage policies - (call them copy 6 and 7). Those were tape copies. We have keep some backup there for 2 months, but it is no longed needed. We do not need those copies within those storage policies any more. But for now, even if they are no longer any backup retained on this 6-7 copy, we do have a lot of “Big Data Apps” jobs retained on those copies.We would like to delete those copies because it interferes with our “workflow” which picks jobs for copies and it's keeping to mark them to copy for 6-7 copy. (even if copy is disabled) So my question is - what exactly this Big Data Apps is? It is some kind of Index, am I correct? If those “Big Data Apps” are stored on copies 6-7 are there any dependencies for other copies, other jobs keep in other/same storage policies?Can we just delete copy 6-7 from our storage policies even if they are still those Big Data Apps stored on it, and it won't affect the rest of backups on other copies/policies? Even if some backups are still stored on other copies and were present on copy 6-7 for only some time?   Storage and Deduplication Tue, 15 Sep 2026 08:30:41 +0200 https://community.commvault.com/platform-updates-47/commvault-cloud-platform-release-11-44-lts-webinar-recap-on-demand-11999 View the complete webinar on-demand.  Commvault PresentersSam Curcuruto - Director, Product Marketing  Dinesh Reddy - Director, Product Management  Suzanne Klausner - Director, Global Enablement  Recap & HighlightsThis webinar introduces the Commvault Cloud SaaS and 11.44 LTS platform release and explores how organizations are adapting to a world where data is more distributed, identities are more dynamic, and cyberattacks are moving faster than ever. Resilience is increasingly tied to an organization's ability to secure data, control identities, detect risk, and recover cleanly and confidently following disruption. Platform Release 11.44 reinforces Commvault's commitment to helping organizations move beyond traditional backup toward a unified approach to cyber resilience—enabling teams to protect, detect, recover, and restore with greater confidence in the age of AI. The session includes demos of new innovations around expanded Identity Resilience and Active Directory security capabilities and integration of Threat Scan and Cleanroom Recovery solutions. Summary of Key Innovations across the Release Data Protection  Expanded protection for cyber resilience for cloud, hybrid, SaaS, virtualization, Kubernetes, databases, and emerging AI workloads New workload coverage for platforms including Databricks, Snowflake, Pinecone, Microsoft Power BI, Atlassian Jira, and Google Workspace enhancements    Identity Resilience  Active Directory Vulnerability Assessments Real-time auditing with one-click rollback Expanded identity protection with Okta support  Data & AI Security  Discovery, classification, and governance of structured data across enterprise data sources  AI-aware data access governance powered by Satori Improved visibility into sensitive data and access controls expanding discovery, classification, and risk assessment from unstructured data into structured data and AI data sourcesCyber Resilience  Synthetic Recovery to minimize rollback while recovering trusted data  Expanded Cleanroom Recovery with on-premises support and bring-your-own-storage   New Threat Hunting capabilities, including Hyper Threat Hunting, Deep Inspection, and enhanced threat intelligence   AI Acceleration  Data Activate discovers, governs, enriches, and prepares trusted enterprise data - including backup data- for AI and analytics use cases AI Studio enables organizations to build, customize, and manage AI agents using natural language or prebuilt templates to automate resilience operations MCP Server securely connects AI agents with enterprise systems and Commvault services using the Model Context Protocol  Continue Your Learning Journey Explore these additional resources for a deeper dive into 11.44 and our wider platform capabilties:  11.44 LTS New Features Documentation   Readiverse Academy training and certifications   Readiverse Academy Tech Talks   Community Platform Updates   MCP Conversational AI Demo   SHIFT Nashville 2026 (registration open now)  FAQs What is Resilience Operations (ResOps)?  ResOps is an operating model that turns resilience from a passive checklist into an active discipline by unifying the processes and technologies needed to continuously re-establish trust in data, identities, recoverability, and the ability to bring the business back.  What new identity resilience capabilities were introduced in 11.44?  The release introduces Active Directory vulnerability assessments that identify misconfigurations and exposures, real-time auditing that captures and alerts on changes in Active Directory, rollback capabilities that restore the environment to a known good state, and support for immutable backup and recovery of Okta users, groups, applications, and policies.  What is Synthetic Recovery?  Synthetic Recovery uses AI-enabled intelligence to restore data to a trusted clean state by automatically creating a composite clean point from previous backups. It identifies clean files from earlier backup versions and rebuilds a new trusted recovery point without manual scripting.   What is Hyper Threat Hunting?  Hyper Threat Hunting is a new Threat Scan capability that uses hash-based comparisons against customer-supplied indicators of compromise and indicators of attack to identify compromised data.  What is Deep Inspection?  Deep Inspection adds layered file-level analysis using malware signatures, machine learning, heuristic analysis, and AI-driven encryption detection.  What does Data Activate do?  Data Activate discovers relevant data, identifies sensitive information such as PII, prepares datasets in a controlled way, and makes them available in AI-ready formats. The process includes governance and enrichment to help reduce risk and maintain compliance.  What is AI Studio?  AI Studio allows organizations to build their own agents by describing what they want the agent to do or select from a library of prebuilt agents for common resilience use cases. Agents can be monitored, managed, and integrated with enterprise systems using the Commvault MCP Server.   What training and certification resources are available?  The Commvault Readiverse Academy provides technical training, product guidance, short videos, certifications, instructor-led courses, and Tech Talk webinars focused on Commvault products, cyber resilience, and workload protection. Certifications are available for for customers and partners. If you have additional training questions, contact your account owner or customer success manager, or drop us a note here. Are the new capabilities available for both SaaS and on-premises customers?  Most of the capabilities announced are available for both SaaS and installed-software customers. See the documentation or check with your account owner for details.  Can organizations run multiple Cleanrooms between clouds?  Yes. Multiple Cleanrooms can run at the same time. Cleanrooms are configured to be air-gapped by default; communication between hyperscalers would require additional network configuration.  What is the recommended retention period for immutable backup copies?  Retention requirements depend on an organization's policies. Commvault shared a recommendation of at least 90 days to help cover the median dwell time for many ransomware families, though retention should be tailored to the organization's needs.   This FAQ summarizes questions and answers discussed during the webinar. For complete information, refer to the official Documentation.If you have additional questions, feel free to ask here in the Community or reach out to your account owner.  Platform Updates Tue, 15 Sep 2026 00:54:17 +0200 https://community.commvault.com/self-hosted-q-a-2/upgrades-clients-11-40-11988 Hello Community !  I have environment 11.32 that I want to upgrade to 11.40 ,can I backup servers 2012R2 or 2012 or 2008R2 that have agent of 11.32 on 11.40 environment? Thanks. Self-Hosted Q&A Mon, 14 Sep 2026 13:44:35 +0200 https://community.commvault.com/storage-and-deduplication-49/32-690-12080 How can Commvault be configured to write backups to tape media? (Note: I have already added the tape and can see the drives and media; I have two drives and three tapes, as well as two backup plans. However, while one plan always succeeds, the second consistently results in errors [32:690] and [32:193].)  Storage and Deduplication Mon, 14 Sep 2026 13:19:24 +0200 https://community.commvault.com/self-hosted-q-a-2/manualprefetchtapes-exe-missing-on-linux-commserve-11996 Hi guys,I’m currently evaluating / planning the migration from a Windows CommServe to a Linux CommServe.We are using a Fujitsu ETERNUS CS8000 virtual tape library with VJUK (generic SCSI library) emulation as Tape backend.The Workflow (Prefetch Tapes for Restore) provided by Commvault to prefetch media, that have been migrated from cache, is no longer working on Linux CommServe.The Command ManualPrefetchTapes.exe, that is called by the workflow on Windows, cannot be found in the Linux distribution.Can someone tell me where to get it ?Or is there a newer version of the prefetch workflow available, that does no longer use the external command to initiate the prefetch ?Currently running on V11.40.59BRKlaus Self-Hosted Q&A Mon, 14 Sep 2026 11:32:10 +0200 https://community.commvault.com/software-upgrades-and-updates-55/some-data-is-displayed-as-xxxxx-for-example-version-xxxx-0-12082 Hello,I have an issue with displaying some informations in command center.Some data like Commserve Name, Version oraz data about top 5 largest servers on dashboard displays xxxx instead of the real values.Do you guys have an idea what can be wrong here?Temporarly I have two commserve’s in live sync - old one on Windows and new one on Linux. The issue is present only when active commserve is a linux one (new one). I planned to reinstall this windows also and make both commserve’s on linux, but i’m not sure if this is a good idea doing it and having this issue.Thanks in advance for help.Regards,Mateusz Software Upgrades and Updates Mon, 14 Sep 2026 11:31:56 +0200 https://community.commvault.com/self-hosted-q-a-2/laptop-plan-incremental-forever-and-secondary-copy-retention-12078 Hi Commvault experts! Two things I'd like to have confirmed: Firstly, am I right that laptop backup plan is basically incremental forever? As far as I understand it, the client only ever sends changes and full backups are created as synthetic fulls on the storage side, so the endpoint never uploads a full backup overthe network. Is that correct? Secondly, I'm not clear on how retention works once a secondary copy is added. In the laptop plan you set deleted item retention and file versions, but the storage policy behind the plan has its own copies with their own retention settings. So which one actually applies - does the plan drive retention for both copies, or does the plan only cover the primary copy while the secondary copy is governed by the storage policy copy settings?Related: is the auxiliary copy schedule independent of the plan's RPO, or is it tied to it in some way?Thanks! Self-Hosted Q&A Mon, 14 Sep 2026 09:40:58 +0200 https://community.commvault.com/readiverse-academy-60/problem-with-course-status-on-readiverse-12081 So I started the Commvault Cloud Practitioner learning plan, and now I am on ‘Security and Compliance’ module.I don’t know if it’s related, but my issue did begin after I tried to watch the course on my mobile phone. I completed the ‘Securing Access: Control, Verification and Approval’ and ‘Protecting your data: Encryption, WORM and Audit Trail’, but their status remains ‘In Progress’. What can I do to resolve this? Readiverse Academy Mon, 14 Sep 2026 08:50:16 +0200 https://community.commvault.com/storage-and-deduplication-49/how-make-commvalt-write-on-tape-media-12079 how make the commvault write backup on tape media (note: actually i added the tape and i can see the drives and tape media and i have 2 drives and 3 tape media and i have 2 plans but one plan only that always is success job and the plan number 2 give me error [32:690] , [32:193] )  Storage and Deduplication Mon, 14 Sep 2026 04:45:35 +0200 https://community.commvault.com/readiverse-academy-60/new-readiverse-academy-certification-tiers-are-here-11844  We’re excited to introduce a new, tiered certification path in Readiverse Academy, designed to help Commvault learners build the skills you need to operate, secure, and recover with confidence. As Commvault Cloud environments continue to evolve, teams need clear, role-based learning paths that support real-world responsibilities — from platform administration and workload protection to cyber resilience and recovery readiness. The new Readiverse Academy certification structure gives learners a guided path from foundational knowledge to advanced cloud engineering expertise. This is not a reset. It is a clearer roadmap for what to learn next.  What’s New The programme now includes four certification tiers:  Commvault Cloud Practitioner – foundational platform and cyber resilience knowledge  Commvault Cloud Specialist – expanded operational, workload, and security depth  Commvault Cloud Professional – advanced recovery and workload expertise, including Cloud Rewind or Cleanroom Recovery coursework  Commvault Cloud Expert – advanced cloud engineering and resilience leadership, including Cloud Engineer coursework, advanced feature courses, Cloud Rewind, and Cleanroom Recovery  Each tier builds on core skills across platform knowledge, cyber resilience, and workload or feature expertise. Learners can complete individual courses or follow the required path toward certification.  Already Completed Readiverse Academy Courses? If you have already completed courses or earned certifications in Readiverse Academy, your progress still matters. Existing certifications continue to reflect your accomplishments with previous Commvault product releases. The new certification tiers are aligned to Commvault’s expanded cyber resilience portfolio across Commvault Software, Commvault SaaS, and hybrid environments. There is no direct progression from previous certification tracks into the new programme, but learners who are already familiar with Readiverse Academy are well positioned to continue building toward the new tiers.  Who Should Explore the New Courses? These certifications are designed for learners working across Commvault environments, including:  Platform administrators  Security specialists  Cloud engineers  Workload owners  Teams responsible for data protection, recovery, and cyber resilience  Courses are available for self-paced learning, with select courses also offered in instructor-led formats.  How to Get Started Visit readiverse.commvault.com to explore the course catalogue and certification paths. A few recommended starting points:  New to Commvault Cloud? Start with the Commvault Cloud Administrator course.  Focused on recovery readiness? Explore Cyber Resilience, Cloud Rewind, or Cleanroom Recovery.  Supporting specific workloads? Browse the available workload and feature courses.   For Our Partners As a Commvault partner, you’ll build the same validated skills across platform administration, cyber resilience, and recovery, so you can confidently deliver, secure, and recover environments at scale.Your certification path aligns to Administrator and Cyber Resilience Engineer roles, with consistent course content across workloads, security, Cloud Rewind, and Cleanroom. Course titles may vary slightly, and partner-exclusive modules are included to support your role.As always, access Readiverse Academy through the Partner Portal to start or continue your certification journey and track progress. The Learning Plan and automation to grant certifications and badges is in progress and is intended to be implemented by Friday, June 5th - any courses completed prior to that time will still count towards the certification! FAQs Q: What is the purpose of the Readiverse Academy certification program?A: The program provides a structured, skill-based learning path that helps professionals progress from basic platform knowledge to advanced cloud engineering expertise. It aligns training with real-world responsibilities to enable learners to apply their knowledge effectively in complex environments.Q: What are the different certification tiers available?A: There are four tiers: Commvault Cloud Practitioner, Specialist, Professional, and Expert. Each level builds on the previous one, increasing in technical depth, operational scope, and leadership capability.Q: Who should enroll in Readiverse Academy courses?A: The courses are designed for platform administrators, security specialists, cloud engineers, and workload owners working across SaaS, software, and hybrid environments. Each role can follow a tailored learning path based on their responsibilities.Q: How are the certifications earned?A: Certifications are achieved through a combination of coursework, hands-on labs, and validated assessments. As learners progress, they demonstrate increasing levels of expertise across platform, security, and workload domainsQ: What happens to existing Readiverse Academy certifications?A: Existing certifications remain valid as proof of past expertise but are tied to earlier product releases. As those releases are retired, the certifications will reach end of life, encouraging learners to transition to the new program.Q: How can someone get started with the new program?A: New learners can begin with the Commvault Cloud Administrator course, while existing users can log in to continue their progress. Additional courses are available based on specific goals, such as workload management or cyber resilience strategies.  Readiverse Academy Sat, 12 Sep 2026 02:53:22 +0200 https://community.commvault.com/self-hosted-q-a-2/erasing-specific-files-from-laptop-backups-is-it-possible-12077 Hi there!In the retention settings for laptop plans you can set how long deleted items are kept, but what if there is a specific file that needs to be removed from the backups completely, so the retention rule doesn't apply to it at all?The use case could be a GDPR "right to be forgotten" request - the file is deleted from the laptop, but it also has to disappear from the backups.I found references to Erase Data by Browsing, but the documentation I came across is old and describes the CommCell Console. Is this available for laptop clients/plans, and where would I find it in Command Center? Does it need a separate license?Cheers! Self-Hosted Q&A Sat, 12 Sep 2026 02:23:38 +0200 https://community.commvault.com/self-hosted-q-a-2/testing-iops-on-ddb-disk-and-disk-library-12074 I have a few questions regarding the documentation for testing IOPS for both the DDB disk (https://documentation.commvault.com/2024e/commcell-console/testing_iops_of_deduplication_database_disk_on_windows.html) and the Disk Library (https://documentation.commvault.com/2024e/commcell-console/testing_iops_for_disk_library_mount_path_with_iometer.html)The documentation states to run the IOMeter test “on the complete raw disk”, and “IOMeter allows allows physical disks to be selected only when there are no volumes on the disk”. Does this mean that the disk should not be formatted before running the IOMeter test? For the Disk Library, I am mounting a LUN from a SAN to the MediaAgent that is about 48 TB. What is the best way to test IOPS for this? I am guessing I will need to set the Maximum Disk Size, otherwise creating that huge iobw.tst file would take ages. Is the CVDiskPerf tool the preferred method testing Disk Library (like the above)? https://documentation.commvault.com/2024e/commcell-console/disk_performance_tool.html Self-Hosted Q&A Fri, 11 Sep 2026 15:16:09 +0200 https://community.commvault.com/share-best-practices-3/in-place-upgrade-server-2016-2025-10970 Hi!As Server 2016 will go out of support anyways within the next year, I consider proceeding the upgrade before, as 2019+ support larger cluster sizes than 64 kb which should drastrically improve file system defragmentation and by that HDD performance.The “wasted” should be less of a deal, as Commvault saves data in big chunks of 1+ GB anyways. I assume that Commvault does not have trouble with the cluster size (the storage part in documentation is generally pretty “thin” regarding file systems, best practices etc.).Sidenode: You should definitely add, that partitions/drives above 64 (actually more 63.5) TiB can’t be snapshotted with VSS, nor can chkdsk do anything on those. But the main question: Is there any problems to in-place upgrade Windows Server 2016 to 2025?It would be big pain to migrate all that data (we have one machine running all services/functions) to a new (pricy!) server as long as the hardware is still supported/maintained. I’ve read and old thread that recommended doing things from scratch, but over time Commvault updated SQL database already (I guess it’s 2022 now? It looks like it doesn’t clean up the old ones). Regards - Christof Share Best Practices Fri, 11 Sep 2026 15:15:32 +0200 https://community.commvault.com/software-upgrades-and-updates-55/commcell-migration-12075 Hi AllI’m planning to migrate my commserve virtual machine to another new. More resources and a newer windows OS, using same name and ip address.I’m reading about the guidelines to follow in this documents.CommServe Hardware Refresh: Preparing the Old CommServe Computer for ShutdownInstalling the CommServe Server in a Windows Environment Not my first time, but the last was years ago… and the procedure always change a little.Commvault software version now is 11.24.144 and I downloaded 11.44 package setup My main question is whether I can make this version jump directly or if I need to install an intermediate version first.And the other question is if i can apply the license file i already use Thanks Software Upgrades and Updates Fri, 11 Sep 2026 15:11:06 +0200 https://community.commvault.com/self-hosted-q-a-2/laptop-backup-content-how-to-target-a-folder-inside-every-user-profile-12076 Hi there!In a laptop plan I need to back up a specific folder that sits directly in the user profile, for example:C:\Users\<username>\ProjectsThe machines can have more than one user profile, and I want the folder backed up for each of them.I noticed the default content uses tokens like \%Desktop% and \%Documents%, so there is clearly a mechanism for resolving the user profile path. But those look like predefined tokens for known folders and I couldn't find one that would let me append my own subfolder, something like \%UserProfile%\Projects.Is there a token for this, or is a wildcard path like C:\Users\*\Projects the way to go? Or does the plan content have to be defined differently for this kind of case?Thank you in advance for your contributions! Self-Hosted Q&A Fri, 11 Sep 2026 11:27:20 +0200 https://community.commvault.com/self-hosted-q-a-2/commcell-assessment-tool-similar-to-vmware-health-analyzer-12068 Hi everyone,I’m looking for a tool or report that can perform a more comprehensive assessment of an existing CommCell environment.I’m already familiar with the Health Report, Security Assessment and Configuration Reports, but I’m looking for something more comprehensive that can assess the overall configuration and best practices of the environment in one place.For example, I’d like to assess things such as encryption configuration, Live Sync, security settings, storage and deduplication configuration, DR readiness, backup configuration, potential configuration issues, etc., and ideally get recommendations or findings for areas that should be reviewed or improved.Is there any Commvault tool, report, workflow or Store application that provides this kind of comprehensive CommCell assessment?Something similar in concept to VMware’s Health Analyzer would be exactly what I’m looking for. Any recommendations would be appreciated!Best regards,Nikos Self-Hosted Q&A Fri, 11 Sep 2026 03:30:59 +0200 https://community.commvault.com/self-hosted-q-a-2/laptop-package-creation-package-creator-or-local-media-12072 Hi Commvault experts, we are setting up laptop (desktop/endpoint) backup for a customer. Users should be able to restore their own files, so I'm leaving the plan name out of the package to get the automatic owner assignment - is it right? Firstly, which way do you actually use to build the package - the Package Creator on Cloud Services website, or a custom package from the installation media? Package Creator wants an account and internet access and not every customer has that, so I'd rather do it locally, but I don't know if that's what people normally do. Secondly, in the Custom Package Options the laptop stuff (Launch Edge Monitor, Perform Registration using Authcode) only shows up if I tick "Create a de-coupled installation package". But the docs say de-coupled means the client doesn't register during install and has to be registered later, which sounds like the opposite of what I want. So is ticking de-coupled actually the correct way to build a laptop package using installation image? Does Edge Monitor just do the registration right after the install finishes? Or am I missing something.Thank you in advance for your clarification! Self-Hosted Q&A Thu, 10 Sep 2026 23:36:50 +0200 https://community.commvault.com/share-best-practices-3/mongodb-protection-large-sharded-cluster-100-nodes-12043 We have a large MongoDB Production sharded cluster of approximately 70–80 TB, consisting of around 120 nodes running Rocky Linux 8.10. Could you please check  and confirm whether Commvault supports backup and recovery for a MongoDB cluster of this scale? We would also appreciate any information on known scalability limitations or recommended sizing guidelines.Also , whether normal Mongo Snap Backup or Percona would be useful in this case ?  Share Best Practices Thu, 10 Sep 2026 18:07:28 +0200 https://community.commvault.com/self-hosted-q-a-2/user-login-12073 Hi All, we see every day an user login try from an old and deleted account. The login try is reported ans an information in the eventlog.  Are tehere any options to get more informations about this login try ?  Self-Hosted Q&A Thu, 10 Sep 2026 11:45:39 +0200 https://community.commvault.com/self-hosted-q-a-2/commvault-capacity-lic-9430 Hi All, i have an bad point… I know lic reporting is not easy. I had the following situation. We are using Commvault Backup and Recovery by capacity for vsa and database.  We had an lic used growth from +4tb during the last 24 hours. Yesterday we had 49Tb from 50Tb used and today we are using 53Tb and of course the customer is know asking what happend here.  For me its very dificult to find out what happend here. I checked the bigges vsa player from full to full if there is any increase but i found nothing also the biggest db server from full to full but also nothing.  I send every 14 Day an lic zum report but there i only can see wich typ of application is using how much from the capacity lic So what can i do ?  Self-Hosted Q&A Wed, 09 Sep 2026 17:30:22 +0200 https://community.commvault.com/virtualization-and-containers-48/proxmox-backup-needs-update-to-qemu-version-10-12069 Hi,we have 2 Problems:we are on Commvault 11.40.69. Proxmox 9.2.111)With https://lore.proxmox.com/all/6e3ffc1e-ccfc-4ec6-93f7-03bef79c8b78@proxmox.com/T/Proxmox needs Qemu Version 10 to support the Snapshot as Volume Chain.Is there a plan to support Qemu Version 10 ? With a Maintenance Release ? 2)A Restore of a Vmware VM to Proxmox work, but the Network Config is not converted.469908 72ba6 09/08 10:41:39 4661781 ProxmoxSDKWrapper::CProxmoxConnection::LogError() - Error: ]400]. POST Thttps://du1devpve02.tq-net.de:8006/api2/json/nodes/du1devpve01/qemu/100/config]469908 72ba6 09/08 10:41:39 4661781 ProxmoxSDKWrapper::CProxmoxConnection::LogError() -   Err: rHTTP/1.1 400 Parameter verification failed.]469908 72ba6 09/08 10:41:39 4661781 ProxmoxSDKWrapper::CProxmoxConnection::LogError() -   Req: enet0=e1000%3D00%3A0c%3A29%3Aa5%3Ae2%3A5e%2Cbridge%3Dvds01-LBT%20%E2%80%93%20vlan586%20%E2%80%93%20srv-t1-linux%20-%2010.150.86.0-24%20%28vDS01%29]469908 72ba6 09/08 10:41:39 4661781 ProxmoxSDKWrapper::CProxmoxConnection::LogError() -   Rsp: R{"errors":{"net0":"invalid format - format error\nnet0.bridge: invalid format - invalid bridge ID 'vds01-LBT – vlan586 – srv-t1-linux - 10.150.86.0-24 (vDS01)'\n\n"},"message":"Parameter verification failed.\n","data":null}]Regards, Peter Rupp  Virtualization and Containers Wed, 09 Sep 2026 01:00:31 +0200 https://community.commvault.com/news-events-7/announcing-the-commvault-impact-awards-customer-nominations-open-through-oct-16-12058 Join us in recognizing and celebrating readiness and resilience!We are excited to announce the Commvault Impact Awards to recognize our customers making meaningful impacts through resilience and innovation across four categories. Share your story for a chance to receive one of four inaugural Impact Awards. Winners will be recognized at SHIFT 2026 and celebrated across our community. Find details on customer award categories, submission instructions and nomination form, and FAQs here.  For Partners interested to nominate a customer for an award or with questions about how to do so, please email our Awards team or send me a DM here.  Submissions close October 16th. News & Events Tue, 08 Sep 2026 22:58:09 +0200 https://community.commvault.com/self-hosted-q-a-2/vm-group-filter-for-gcp-hypervisor-12051 GCP has the top organization and folders with projects underneath - view screenshot below. I know in vmware → vm groups → content rule it allows me to add folders. For GCP I do not have that option. Is this a simple additional setting that can be added to make it visible? How do I backup all projects within a specific folder for GCP Hypervisor?    VMware view  Thank you Self-Hosted Q&A Tue, 08 Sep 2026 17:43:42 +0200 https://community.commvault.com/self-hosted-q-a-2/should-i-have-tapes-in-my-tape-library-that-have-last-write-time-set-as-a-date-not-empty-value-but-they-are-0-bytes-9387 In “normal Commvault Operations”, Should I have tapes in my tape library that have “Last Write Time” set as a date (not empty), and on them a write session (or a few), but the data on the tape is 0 bytes and no associated storage policy?For all storage policies/tape copies (except a few) we have “infinite” retention set on the tapes.  For those that do not, retention is “years” (except the DR tape(s) .  We do not re-use tapes.I have several (like 40 tapes) with “Last Write Time” set to a few days (or weeks… a few are months)  ago, etc and all are0 bytes. Not all tapes in the system that are 0 Bytes have Last Write Time set.  Using ‘tape → view contents” shows “no data” (as expected). The tapes show they have been mounted (“Number of mounts > 0) and there sems to be a file marker or 2 on them.So: I’m wondering how to tell “what its writing to them” and why or if “this is normal” as part of some internal 1 time “tape validation/initialization” job or something… but that doesn’t explain why some tapes have > 1 write (usually 2 or 3 writes) Self-Hosted Q&A Tue, 08 Sep 2026 16:12:09 +0200 https://community.commvault.com/self-hosted-q-a-2/http-proxy-for-o365-webserver-12070 Hello Commvault Community, Due to the fact that more and more environments are based on CommServe Linux, which by default has a built-in WebServer module, which in the case of Linux OS doesn’t support the O365 configuration, the WebServer module is increasingly being transferred to machines with Windows OS - this is a requirement for the O365 configuration. Commvault documentation specifies that the WebServer package should be installed on access nodes that will cover O365 configurations.   If we have a pure Windows machine with no role in O365 or any other configuration in the Commvault environment, can such a server act as a dedicated O365 WebServer? If so, will Commvault automatically detect it? If not, where should I change it as the one responsible for connecting to Microsoft portals for the O365 configuration? Maybe some Additional Setting? Does an O365 WebServer necessarily have to be part of the configuration (located on an Access Node or IndexServer)? What if we have a scenario where we want to redirect required traffic to the Internet and required Microsoft portals through an additional HTTP proxy? Is this possible and supported? The Network Topology and advanced HTTP Proxy settings for the Access Node/IndexServer where the WebServer package is installed for O365 configurations aren’t respected and doesn’t work. Is there anything specific to this scenario? Previously, when CommServe was on Windows and simultaneously acted as a WebServer for the entire Commvault environment and O365 configuration, traffic via HTTP Proxy worked without any problem, and now, when there must be a dedicated WebServer for O365, HTTP Proxy doesn’t work. We don’t know whether this is a intentional action to ensure communication during verification with MS portals, or whether it should be possible to configure it so that a dedicated server for WebServer or Access Node for O365 with the WebServer role installed is regulated by HTTP Proxy.Thanks&Regards,Kamil Self-Hosted Q&A Tue, 08 Sep 2026 14:28:40 +0200 https://community.commvault.com/getting-started-51/can-not-setup-commvault-liunx-or-windows11-44-12017 Hi everyone,I downloaded the ISO from the Download Center for both Linux and Windows to test Commvault version 11.44.On Windows, I ran the installer (.exe) as Administrator, but the "Create New CommCell" option is not available. I only have two options: Join to CommCell Advanced Component On Linux, I tried to install it on RHEL 10.24, but the installation cannot download or connect to MSSQL. Also, the installer does not prompt me to choose whether I want to connect to another MSSQL server.Is this expected behavior in version 11.44, or am I missing a step/configuration?Any help would be appreciated. Getting Started Tue, 08 Sep 2026 14:03:52 +0200 https://community.commvault.com/share-best-practices-3/implementation-of-commvault-with-hpe-storeonce-appliance-9555 We are planning to implement Commvault with HPE StoreOnce 3660 NAS share, please advise the best Practice for the configuration level. - Is it will enable Deduplication & Compression in hardware level and disable these features in Commvault end. - Is it will run backup of synthetic full (or) full + Incremental.Please share best practice document to implement this solution.  Share Best Practices Tue, 08 Sep 2026 14:01:09 +0200 https://community.commvault.com/getting-started-51/search-in-arlie-chats-11990 Hello,Does anyone know if you can search the chat history on the Arlie website for specific terms?Thanks and regards,Thomas Getting Started Tue, 08 Sep 2026 13:54:37 +0200 https://community.commvault.com/self-hosted-q-a-2/optimizing-ms365-throughput-sweet-spot-for-azure-apps-and-streams-12063 (CV11.40.67 - self hosted)Has anyone found a "sweet spot" or a good ratio for the number of azure apps and streams for large exchange/Sharepoint jobs ?Before, adding more apps and streams at our large sharepoint and Exchange jobs improved the throughput. but I have read that Microsoft has become much stricter with throttling recently, also that using too many apps/streams might have the opposite effect and degrade the performance.When reviewing a recent sharepoint job, the tab where we can see throttling showed only 6 minutes of throttling. That seems like not so much, so I am not sure if Microsoft throttling is actually my bottleneck here.I tested the theory that fewer streams might perform better under the new Microsoft limits, I reduced the streams from 10 to 5. Unfortunately, this resulted in lower throughput.When I see only 6 minutes throttling time reported by CV, should I be looking elsewhere for the bottleneck rather than focusing on Microsoft throttling?When observing the access node and index server during a backup job, I am not observing any errors, congestion or overload. The RAM and CPU usage is stable. Self-Hosted Q&A Tue, 08 Sep 2026 10:15:22 +0200 https://community.commvault.com/self-hosted-q-a-2/retire-filesystem-agent-12067 Hi everyone,At the moment, I am looking to clean-up our MSP environment. We have a lot of clients that are reported by our SLA as missed SLA and we have a lot of clients that show failed to run.Most of the clients show up for the file system backup as FS agent was pushed when another agent was also installed. We don't need the FS backup as we also protect the clients as VM but we still need the other agent to stay active as they protect things like AD, databases or cloud applications.Can I just retire the file system agent on these clients or will this uninstall the entire client? This is especially important when the clients are access nodes where backups are not tied directly to the client but to a pseudo client such as SQL AG or Office 365.I can also do this by releasing the license on the FS agent via the java console but this feels like the old way of doing things.Kind regards,Paul Self-Hosted Q&A Tue, 08 Sep 2026 10:05:56 +0200 https://community.commvault.com/readiverse-academy-60/readiverse-academy-tech-talks-webinar-series-11903  Readiverse Academy is launching a new Tech Talks webinar series designed to help customers learn from experts, hear practical insights, and deepen their resilience skills. These technical, practitioner-focused sessions bring together Commvault experts and experienced practitioners to share real-world guidance, lessons learned, and best practices you can apply in your own environment.The first session took place on June 18, with additional webinars planned throughout the year. 2026 Tech Talks Schedule and Upcoming Sessions Air Date Topic Time (US ET except where specified) Registration Link TBA Commserve Live Sync 09:00 am TBA 17 Sept 2026 Guide on Upgrading a CommCell 09:00 am Watch On Demand 28 July 2026 Platform Release Webinars (July 2026): Commvault Cloud SaaS and LTS 11.44 9:30 AM GMT | 11 AM SGT | 1 PM EDT Customers/all end users (on demand) 23 July 2026 Platform Release Webinars (July 2026): Commvault Cloud SaaS and LTS 11.44 9 AM SGT | 10 AM EDT | 3 PM BTS Watch On Demand 09 July 2026 Adopting Command Center for Console Users 09:00 am Watch On Demand 18 June 2026 Using Storage Accelerator to Optimize Cloud Backups 09:00 am Watch On DemandRecap  What to ExpectPractitioner-Led: Real engineers and SME’s sharing what's actually working in production. Focused Format: 60-minute sessions with a tight agenda, always ending with live Q&A. Actionable Takeaways: Every talk ends with clear next steps, resources, and recommendations you can apply in your environment. On-Demand Access: Recordings available for all registered attendees after the live session. Who Should Attend? Tech Talks are designed for Commvault customers who want to get the most from their environments and stay current with proven best practices. Whether you're a backup administrator, data protection professional, architect, engineer, or technical leader, these sessions offer practical insights to support your day-to-day work. Additional sessions and registration details will be added as they become available.Register and subscribe to this article today and join the conversation as we learn, connect, and share best practices across the Commvault community. Readiverse Academy Mon, 07 Sep 2026 19:27:47 +0200 https://community.commvault.com/self-hosted-q-a-2/webhook-url-not-able-to-configure-11936 We trying to configure webhook in commvault but it not able to configure, getting errror message “Invalid URL specified” Commvault is not accepting HTTP using HTPS but still failing. Please helpLogs @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : WebServer.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb STARTED  POST [/Webhook] Console/AdminConsole] IP[10.xxx.xx.xxx]5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Error while encrypting string:5172  102   07/01 15:05:33 ### admin IsIPValid - Tid:c69a82a76864123c3e345a268fdd6bcb Sitelocalurl/LinkLocalUrl is provided5172  102   07/01 15:05:33 ### admin IsValidUrl - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid ip 10.xxx.xx.xxx5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid url specified: https://10.xxx.xx.xxx:9000/receive5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb request handling interrupted : 2'CV.WebServer.Handlers.HandlerException: Invalid url specified   at CV.WebServer.Handlers.WebhookHandler.CreateWebhook(CreateWebhook request)   at CV.WebServer.Controllers.AlertController.CreateWebhook(CreateWebhook webhookCreateReq)   at lambda_method5207(Closure, Object, Object)])   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Logged|12_1(ControllerActionInvoker invoker)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()--- End of stack trace from previous location ---   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextExceptionFilterAsync>g__Awaited|26_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)'].Response status code set to p403]5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb FINISHED POST [/Webhook] a54 ms] HTTPTForbidden] IP610.xxx.xx.xxx]5172  86    07/01 15:06:42 ### admin API - Tid:b7b6462e822fb7d62f144418d2751919 STARTED  GET [/Stream/TraceId/c69a82a76864123c3e345a268fdd6bcb/Logs] Console9AdminConsole] IPT10.xxx.xx.xxx]@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : CommandCenter.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@7688 8 07/01 15:05:32 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:189 - Request received for API: Webhook7688 8 07/01 15:05:33 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  ERROR PlainHttpHelper:getResponse:576 - ******Error code 403 returned for API:xhttp://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook] URL:http://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook7688 8 07/01 15:05:33 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:350 - Response received (Status:403) for http://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook.7688 5 07/01 15:06:42 b7b6462e822fb7d62f144418d2751919 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:189 - Request received for API: /Stream/TraceId/c69a82a76864123c3e345a268fdd6bcb/Logs@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : CVEntityCache.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@5172  102   07/01 15:05:33 ### admin ProcessGETEntityReq - Tid:c69a82a76864123c3e345a268fdd6bcb @GetUserCompanyIdByUserId] Completed 3regular] request with status eSUCCESS]. user:71]; localeId:a0]; entity:; total records:d1]; Time Elapsed:e1 ms]5172  102   07/01 15:05:33 ### admin ProcessGETEntityReq - Tid:c69a82a76864123c3e345a268fdd6bcb lGetUserGroups] Completed �regular] request with status rSUCCESS]. user:e4]; localeId:20]; entity:; total records:[1]; Time Elapsed:m11 ms]@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : CCBrowser.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@7688 1 07/01 15:06:42 10.xxx.xx.xxx  INFO  ErrorHandlingController:handleConsoleError:43 - Cannot read properties of undefined (reading 'feedsList')TypeErrorhttps://10.xxx.xx.xxx/commandcenter/#/logsForTraceId/c69a82a76864123c3e345a268fdd6bcbd] 14629 H.current null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 c] 12283 ? null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 /] 52531 ? null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 p] null Array.forEach null <anonymous> t] 52519 S.B.onMessage null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 t] 34644 qn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js p] 34500 Sn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js r] 36678 dn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js o] 16608 Te.x.onmessage null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js  Self-Hosted Q&A Mon, 07 Sep 2026 09:56:44 +0200 https://community.commvault.com/self-hosted-q-a-2/best-practice-for-migrating-aws-cloud-library-from-s3-standard-ia-to-s3-standard-secondary-copy-in-another-aws-region-12062 Team,I’m looking for some guidance on the best approach for redesigning our Commvault AWS cloud library.Current environment* Commvault version: 11.40* Primary AWS Region: us-east-1 (N. Virginia)* Current storage class: S3 Standard-IA* We have 2 AWS accounts configured for Commvault.* Across the accounts, we currently have 2 and 5 S3 buckets, mainly separated between Prod and Non-Prod.* Only a few Storage Policies currently have an Auxiliary Copy to an air-gapped location.* We already have DDBs associated with the existing cloud libraries.Planned designWe are planning to change the architecture to:Primary Copy* Region: us-east-1* S3 Storage Class: S3 Standard* Retention: 2–3 days* Intended for frequent restores and Commvault data-read operations.Secondary Copy* Region: us-east-2 (Ohio)* S3 Storage Class: S3 Standard-IA* Retention: up to 30 days* Intended as the secondary copy.The proposed flow is:Backup → S3 Standard (us-east-1) → Auxiliary Copy → S3 Standard-IA (us-east-2)Questions1. Existing buckets or new buckets?Can we continue using the existing S3 buckets in us-east-1 and change/use them with S3 Standard, or is it recommended to create new buckets for the new primary cloud library?1. Existing DDB or new DDB?Can the existing DDBs continue to be used with the new S3 Standard primary configuration?Or should we create new DDBs?What is the recommended Commvault best practice when changing the cloud library/storage design?2.Media Agents and DDB for the secondary copyFor the new us-east-2 S3 Standard-IA secondary copy, do we need dedicated Media Agents and DDBs?Or can we use the existing Media Agents in us-east-1 and configure a new DDB for the secondary copy?Are there any specific Commvault considerations for cross-region Auxiliary Copy?Any recommendations from Commvault experts would be greatly appreciated.Thanks! Self-Hosted Q&A Mon, 07 Sep 2026 09:45:57 +0200 https://community.commvault.com/self-hosted-q-a-2/affected-security-advisiors-improvement-12045 Hi, To make it easier for a user to check if he is affected by any CVE, it would be beneficial if we could go to https://documentation.commvault.com/securityadvisories/ and specify which patch version we are running, and see only the CVE’s that are affecting that given version. As it is now, I have to click into all the CVE’s and see if I am affected.  Self-Hosted Q&A Sat, 05 Sep 2026 04:21:09 +0200 https://community.commvault.com/virtualization-and-containers-48/mongodb-cloud-atlas-backup-copy-support-s3-11960 Hello,We are currently running backup on Commvault (FR42) for MongoDB Atlas protection with an enterprise customer. Our understanding iis that Commvault orchestrates native Atlas cluster snapshots through the Atlas REST APIs, with no backup copy possible — the data never leaves the Atlas/AWS perimeter and cannot be materialized on a Commvault Cloud Lib...However, MongoDB Atlas natively supports exporting Cloud Backup snapshots to a customer-owned object store (S3, Azure Blob, GCS) via the Atlas Admin API, including S3 Object Lock immutability and PrivateLink transfer. Since Commvault already integrates with this API for snapshot orchestration, we would like to understand:Is there a technical or product reason why Commvault does not leverage the Atlas snapshot export API to provide a true secondary copy (backup copy / air-gapped copy) of Atlas data under Commvault management? Is such an integration on the roadmap for an upcoming Feature Release? If not, what is the recommended Commvault-supported approach for customers with regulatory requirements to hold Atlas data outside the MongoDB/AWS perimeter?Thx !!   Virtualization and Containers Sat, 05 Sep 2026 04:03:08 +0200 https://community.commvault.com/share-best-practices-3/oracle-rman-backup-data-buffer-write-failure-error-12064 Oracle RMAN backup data buffer write failure error Share Best Practices Fri, 04 Sep 2026 16:42:32 +0200 https://community.commvault.com/self-hosted-q-a-2/new-commvault-build-in-small-lab-env-12066 Hi everyone.I am trying to build new small commvault lab with commserve on windows, plus one extra windows box with media agent and one same for linux media agent for VMware. Package which was provided to me is called FullMediaKit-Windows-40-CU60. During the installation I am selecting all-in-one  and proceed further. Installer goes to client installation and want to put commserve or GW hostname. On the same machine Commserve should be installed during the same installation but when I put there localhost it is not proceeding further. What I am thinking, whether my mediakit have all needed software to install commserve and client at the same time. From version info I can see below informationVersion=11.80.400.0ServicePack=40SPTranID=7482319UnixTime=1748308815RevisionNumber=1372LinkedRevId=1372ReducedMedia=1My package have 10GB size.Can someone help me confirm whether I have good installer? I think that its not installing commserve but just only client and trying to (want to) connect to existing commserve but I am not sure.If I am right, can someone put me here which package should I have to make fresh full installation? Thank you for understanding.   Self-Hosted Q&A Fri, 04 Sep 2026 14:29:30 +0200 https://community.commvault.com/self-hosted-q-a-2/aws-aurora-postgresql-tag-support-11587 Hello Dear AWS Team,Did you have plan the support of TAG in AURORA POSTGRESQL  ? AWS tag is available for many worlkioad, is there unknow limitation to do not have them on AURORA ?Thx Self-Hosted Q&A Fri, 04 Sep 2026 11:48:10 +0200 https://community.commvault.com/share-best-practices-3/install-commserve-on-an-existing-media-agent-12053 We migrated all data to a media agent in the cloud. The Commserve is still local in our company. We would like to install the Commserve on our media agent in the cloud. (Data is only ussed for Archive, backup is moved to cloud)I tried to install the software on the media agent, but you cannot select the option to install the Commserve software. I must uninstall the media agent software and then install the Commserve and media agent software. We are running 11.32.XX (no production only archive)Is there a best practice to do this? Is there any documentation?Thanks in advance! Share Best Practices Fri, 04 Sep 2026 11:19:29 +0200 https://community.commvault.com/storage-and-deduplication-49/netapp-on-prem-s3-storage-size-on-media-vs-estimated-media-size-12057 Hello,I would like to ask a  question about cleaning the local on-prem S3 storage (Netapp AFF C30).We have two buckets created (two mount path’s). Both have micro-pruning enabled from the beggining.On Mount path “General” informations I can see that:bucket1: Size on Disk: 90,68TB / Estimated Media Size: 68,06TBbucket2: Size on Disk: 86,86TB / Estimated Media Size: 65,77TB I had similar values in the past on Commvault (MCSS/MRR/AGP) cloud storage - and after running Space Reclamation - we were able to free up a lot of space.Should I run a space reclamation here on this S3 storage? Is micro pruning sufficient way for cleaning on-prem S3 storage in commvault? or maybe we should run this space reclamation from time to time?It would be great to hear what best practices are.Thanks in advance.Regards,Matt Storage and Deduplication Fri, 04 Sep 2026 09:06:15 +0200 https://community.commvault.com/software-upgrades-and-updates-55/commserver-preupgrade-report-verify-sql-server-agent-is-started-failed-12061 I would like to update CommCell from 11.40.xx to 11.44.xx.Unfortunately, I keep running into this problem (with several customers already).Even though the service is running. Software Upgrades and Updates Wed, 02 Sep 2026 12:19:00 +0200 https://community.commvault.com/saas-metallic-q-a-42/user-rights-for-metallic-service-account-12055 Hi,we use Metallic to backup out M365 products.In Entra we create a service account with global admin rights.What minimum permissions are required to back up these products?RegardsDennis SaaS (Metallic) Q&A Tue, 01 Sep 2026 04:20:09 +0200 https://community.commvault.com/getting-started-51/error-discovering-servers-via-ad-12060 We are having trouble discovering computers using this option; does anyone know how to fix it?We have tried the following steps:– Go to Control Panel → Credential ManagerRe-enter the AD credentials in Credential Manager.Alternatively, Security → User Accounts – Verify and update the account used for:Active Directory discoverySoftware installation workflowPush installation operations    Getting Started Tue, 01 Sep 2026 03:38:10 +0200 https://community.commvault.com/self-hosted-q-a-2/multi-person-authorization-restore-request-restorerequestauthorization-workflow-disable-email-12050 Hi all. We are using the Multi person authorization restore request/RestoreRequestAuthorization workflow so that a user cannot do a restore before its approved. Every time a restore is initiated, an email is sent out to a large number of users/approvers in our environment. Because we do have a large number of users who can approve the restore, we want to disable the email, so that users are not getting spammed with emails.Is it possible to disable the sending of the email? Thanks-Anders Self-Hosted Q&A Mon, 31 Aug 2026 10:14:14 +0200 https://community.commvault.com/self-hosted-q-a-2/schedule-plan-12047 Hi All, i would like to create an big picture for running Backups and admin jobs.  Maybe someone has an good idear how can i export the information and maybe let an KI create the schedule plan.  My goal is to have an plan to see at wich time wich jobs are running on wich maglib and how long. Also how long is the dash copy running. In best way in a cool graph or kalender. The kalender view in Commvault only show the start time Maybe you have an idear how can i create an good backup schedule plan with the existing informatiuons Self-Hosted Q&A Sun, 30 Aug 2026 03:38:45 +0200 https://community.commvault.com/self-hosted-q-a-2/auxiliary-copy-dependency-between-source-storage-throughput-and-azure-mediaagent-to-mediaagent-throughput-12054 Hi everyone,I’m trying to better understand the data flow and potential throughput dependency in the following Auxiliary Copy scenario in Azure.We have two Azure MediaAgents:Copy-2 Azure MediaAgent → Azure Blob Storage (region-local Storage Account)Copy-2 Azure MediaAgent → Copy-3 Azure MediaAgent → Azure Blob Storage (associated storage account)During the Copy-2 → Copy-3 Auxiliary Copy, Copy-2 data flow starting from reading the data from its associated Blob Storage, process it, and send it to Copy-3. Copy-3 then writes the received data to its own associated Blob Storage.In our environment, the read/write throughput between Copy-2 and its associated Storage Account appears to be limited to approximately 3 Gbps.What is interesting is that we also observe the Copy-2 → Copy-3 throughput reaching approximately the same ~3 Gbps level, even though the two Azure VMs communicate through Microsoft's Azure backbone using VNet Global Peering, which theoretically should support significantly higher throughput.  Here is a screenshot from an Auxiliary Copy running from Copy-2 to Copy-3. The network throughput on both MediaAgents appears to be very similar. So my question is:Can the read throughput from Copy-2's associated Blob Storage effectively limit the maximum throughput of the Copy-2 → Copy-3 Auxiliary Copy?In other words, if Copy-2 can only read/process data from its associated Storage Account at ~3 Gbps, would this inherently limit the maximum data rate that Copy-2 can send to Copy-3, even though the underlying VM-to-VM network connectivity through VNet Global Peering is capable of much higher throughput?Please for your feedback.Best regards,Nikos Self-Hosted Q&A Sun, 30 Aug 2026 03:05:52 +0200