https://community.commvault.com On the Forum you can ask questions or take part in discussions. https://community.commvault.com/self-hosted-q-a-2/in-place-windows-server-2016-to-2025-upgrade-on-a-physical-commvault-all-in-one-server-running-11-40-67-12071 Hello,We are planning an operating system upgrade for a physical Commvault All-in-One server and would like to hear from anyone who has completed a similar upgrade.Current configuration:Physical Cisco UCS C240 M5 server Windows Server 2016 Standard Commvault 11.40.67 Non-clustered CommServe The same server hosts the CommServe, MediaAgent, Web Server/Command Center and Workflow Engine components Local DDBs and disk-library mount paths are also hosted on this server The customer does not want to split the CommServe and MediaAgent roles or migrate them to new hardwareThe planned target is an in-place upgrade directly from Windows Server 2016 to Windows Server 2025.Microsoft supports the direct upgrade path for a non-clustered server, and Commvault 11.40 supports Windows Server 2025. However, the exact procedure for an All-in-One server is not fully clear, especially because the same machine hosts both the CommServe and MediaAgent roles.I would appreciate feedback on the following:Has anyone successfully completed a direct Windows Server 2016 to Windows Server 2025 in-place upgrade on a physical Commvault All-in-One server? Is the direct 2016 to 2025 upgrade recommended for this configuration, or would a staged upgrade through Windows Server 2022 be safer? What is the recommended shutdown order when the CommServe and MediaAgent are installed on the same server? Should we disable CommCell activities, MediaAgent operations, libraries and data paths before stopping the Commvault services? Should the Commvault Windows File System package remain installed during the OS upgrade? The documentation mentions seamless OS upgrades for CommServe and MediaAgent components, but the generic Windows File System guidance appears to suggest uninstalling and reinstalling agent software. Are there any known issues involving SQL Server 2022, IIS, Tomcat, MongoDB, DDB/SIDB processes, local disk-library mount paths, Cisco VIC drivers or RAID controller drivers after the OS upgrade? For rollback, should we rely on a CommServe DR recovery and server rebuild, or is the Windows in-place upgrade rollback considered a valid recovery option?Before the upgrade, we plan to:Create and validate a new CommServe DR backup stored outside this server Perform and validate DDB backups Confirm that all DDBs and disk-library mount paths are healthy Stop or complete all active jobs Disable data protection and recovery activities Disable the MediaAgent and its libraries Confirm that SIDB.exe and SIDB2.exe are no longer running Document the network configuration, drive letters, mount paths, service accounts and hardware driver versions Verify Cisco UCS firmware and Windows Server 2025 driver compatibilityAre there any additional prerequisites or All-in-One-specific steps that should be included?Thank you. Self-Hosted Q&A Thu, 10 Sep 2026 05:42:48 +0200 https://community.commvault.com/self-hosted-q-a-2/user-login-12073 Hi All, we see every day an user login try from an old and deleted account. The login try is reported ans an information in the eventlog.  Are tehere any options to get more informations about this login try ?  Self-Hosted Q&A Thu, 10 Sep 2026 02:50:11 +0200 https://community.commvault.com/self-hosted-q-a-2/testing-iops-on-ddb-disk-and-disk-library-12074 I have a few questions regarding the documentation for testing IOPS for both the DDB disk (https://documentation.commvault.com/2024e/commcell-console/testing_iops_of_deduplication_database_disk_on_windows.html) and the Disk Library (https://documentation.commvault.com/2024e/commcell-console/testing_iops_for_disk_library_mount_path_with_iometer.html)The documentation states to run the IOMeter test “on the complete raw disk”, and “IOMeter allows allows physical disks to be selected only when there are no volumes on the disk”. Does this mean that the disk should not be formatted before running the IOMeter test? For the Disk Library, I am mounting a LUN from a SAN to the MediaAgent that is about 48 TB. What is the best way to test IOPS for this? I am guessing I will need to set the Maximum Disk Size, otherwise creating that huge iobw.tst file would take ages. Is the CVDiskPerf tool the preferred method testing Disk Library (like the above)? https://documentation.commvault.com/2024e/commcell-console/disk_performance_tool.html Self-Hosted Q&A Thu, 10 Sep 2026 02:14:14 +0200 https://community.commvault.com/self-hosted-q-a-2/laptop-package-creation-package-creator-or-local-media-12072 Hi Commvault experts, we are setting up laptop (desktop/endpoint) backup for a customer. Users should be able to restore their own files, so I'm leaving the plan name out of the package to get the automatic owner assignment - is it right? Firstly, which way do you actually use to build the package - the Package Creator on Cloud Services website, or a custom package from the installation media? Package Creator wants an account and internet access and not every customer has that, so I'd rather do it locally, but I don't know if that's what people normally do. Secondly, in the Custom Package Options the laptop stuff (Launch Edge Monitor, Perform Registration using Authcode) only shows up if I tick "Create a de-coupled installation package". But the docs say de-coupled means the client doesn't register during install and has to be registered later, which sounds like the opposite of what I want. So is ticking de-coupled actually the correct way to build a laptop package using installation image? Does Edge Monitor just do the registration right after the install finishes? Or am I missing something.Thank you in advance for your clarification! Self-Hosted Q&A Thu, 10 Sep 2026 00:00:13 +0200 https://community.commvault.com/self-hosted-q-a-2/commvault-capacity-lic-9430 Hi All, i have an bad point… I know lic reporting is not easy. I had the following situation. We are using Commvault Backup and Recovery by capacity for vsa and database.  We had an lic used growth from +4tb during the last 24 hours. Yesterday we had 49Tb from 50Tb used and today we are using 53Tb and of course the customer is know asking what happend here.  For me its very dificult to find out what happend here. I checked the bigges vsa player from full to full if there is any increase but i found nothing also the biggest db server from full to full but also nothing.  I send every 14 Day an lic zum report but there i only can see wich typ of application is using how much from the capacity lic So what can i do ?  Self-Hosted Q&A Wed, 09 Sep 2026 17:30:22 +0200 https://community.commvault.com/self-hosted-q-a-2/vsa-backup-not-find-vm-9508 Hi All, i have an problem with my nutanix ahv vsa backup.  I git the message: Failed    Virtual machine axyz] was not found. Please verify that the virtual machine still exists and that the host is in the connected state. If the virtual machine does not exist remove it from the subclient. If the virtual machine does exist reselect the virtual machine and re-add it to the subclient content.     When i do an browse i found ths maschines. Also under prism central the vms are up and running.  I created an test subclient with this vms but doesnt help.  Do you have an idear ?  Self-Hosted Q&A Wed, 09 Sep 2026 17:29:57 +0200 https://community.commvault.com/share-best-practices-3/in-place-upgrade-server-2016-2025-10970 Hi!As Server 2016 will go out of support anyways within the next year, I consider proceeding the upgrade before, as 2019+ support larger cluster sizes than 64 kb which should drastrically improve file system defragmentation and by that HDD performance.The “wasted” should be less of a deal, as Commvault saves data in big chunks of 1+ GB anyways. I assume that Commvault does not have trouble with the cluster size (the storage part in documentation is generally pretty “thin” regarding file systems, best practices etc.).Sidenode: You should definitely add, that partitions/drives above 64 (actually more 63.5) TiB can’t be snapshotted with VSS, nor can chkdsk do anything on those. But the main question: Is there any problems to in-place upgrade Windows Server 2016 to 2025?It would be big pain to migrate all that data (we have one machine running all services/functions) to a new (pricy!) server as long as the hardware is still supported/maintained. I’ve read and old thread that recommended doing things from scratch, but over time Commvault updated SQL database already (I guess it’s 2022 now? It looks like it doesn’t clean up the old ones). Regards - Christof Share Best Practices Wed, 09 Sep 2026 08:41:51 +0200 https://community.commvault.com/virtualization-and-containers-48/proxmox-backup-needs-update-to-qemu-version-10-12069 Hi,we have 2 Problems:we are on Commvault 11.40.69. Proxmox 9.2.111)With https://lore.proxmox.com/all/6e3ffc1e-ccfc-4ec6-93f7-03bef79c8b78@proxmox.com/T/Proxmox needs Qemu Version 10 to support the Snapshot as Volume Chain.Is there a plan to support Qemu Version 10 ? With a Maintenance Release ? 2)A Restore of a Vmware VM to Proxmox work, but the Network Config is not converted.469908 72ba6 09/08 10:41:39 4661781 ProxmoxSDKWrapper::CProxmoxConnection::LogError() - Error: ]400]. POST Thttps://du1devpve02.tq-net.de:8006/api2/json/nodes/du1devpve01/qemu/100/config]469908 72ba6 09/08 10:41:39 4661781 ProxmoxSDKWrapper::CProxmoxConnection::LogError() -   Err: rHTTP/1.1 400 Parameter verification failed.]469908 72ba6 09/08 10:41:39 4661781 ProxmoxSDKWrapper::CProxmoxConnection::LogError() -   Req: enet0=e1000%3D00%3A0c%3A29%3Aa5%3Ae2%3A5e%2Cbridge%3Dvds01-LBT%20%E2%80%93%20vlan586%20%E2%80%93%20srv-t1-linux%20-%2010.150.86.0-24%20%28vDS01%29]469908 72ba6 09/08 10:41:39 4661781 ProxmoxSDKWrapper::CProxmoxConnection::LogError() -   Rsp: R{"errors":{"net0":"invalid format - format error\nnet0.bridge: invalid format - invalid bridge ID 'vds01-LBT – vlan586 – srv-t1-linux - 10.150.86.0-24 (vDS01)'\n\n"},"message":"Parameter verification failed.\n","data":null}]Regards, Peter Rupp  Virtualization and Containers Wed, 09 Sep 2026 01:00:31 +0200 https://community.commvault.com/news-events-7/announcing-the-commvault-impact-awards-customer-nominations-open-now-12058 Join us in recognizing and celebrating readiness and resilience!We are excited to announce the Commvault Impact Awards to recognize our customers making meaningful impacts through resilience and innovation across four categories. Share your story for a chance to receive one of four inaugural Impact Awards. Winners will be recognized at SHIFT 2026 and celebrated across our community. Find details on customer award categories, submission instructions and nomination form, and FAQs here.  For Partners interested to nominate a customer for an award or with questions about how to do so, please email our Awards team or send me a DM here.  Nominations are open now. Submissions close October 2nd. News & Events Tue, 08 Sep 2026 22:58:09 +0200 https://community.commvault.com/self-hosted-q-a-2/vm-group-filter-for-gcp-hypervisor-12051 GCP has the top organization and folders with projects underneath - view screenshot below. I know in vmware → vm groups → content rule it allows me to add folders. For GCP I do not have that option. Is this a simple additional setting that can be added to make it visible? How do I backup all projects within a specific folder for GCP Hypervisor?    VMware view  Thank you Self-Hosted Q&A Tue, 08 Sep 2026 17:43:42 +0200 https://community.commvault.com/self-hosted-q-a-2/should-i-have-tapes-in-my-tape-library-that-have-last-write-time-set-as-a-date-not-empty-value-but-they-are-0-bytes-9387 In “normal Commvault Operations”, Should I have tapes in my tape library that have “Last Write Time” set as a date (not empty), and on them a write session (or a few), but the data on the tape is 0 bytes and no associated storage policy?For all storage policies/tape copies (except a few) we have “infinite” retention set on the tapes.  For those that do not, retention is “years” (except the DR tape(s) .  We do not re-use tapes.I have several (like 40 tapes) with “Last Write Time” set to a few days (or weeks… a few are months)  ago, etc and all are0 bytes. Not all tapes in the system that are 0 Bytes have Last Write Time set.  Using ‘tape → view contents” shows “no data” (as expected). The tapes show they have been mounted (“Number of mounts > 0) and there sems to be a file marker or 2 on them.So: I’m wondering how to tell “what its writing to them” and why or if “this is normal” as part of some internal 1 time “tape validation/initialization” job or something… but that doesn’t explain why some tapes have > 1 write (usually 2 or 3 writes) Self-Hosted Q&A Tue, 08 Sep 2026 16:12:09 +0200 https://community.commvault.com/self-hosted-q-a-2/http-proxy-for-o365-webserver-12070 Hello Commvault Community, Due to the fact that more and more environments are based on CommServe Linux, which by default has a built-in WebServer module, which in the case of Linux OS doesn’t support the O365 configuration, the WebServer module is increasingly being transferred to machines with Windows OS - this is a requirement for the O365 configuration. Commvault documentation specifies that the WebServer package should be installed on access nodes that will cover O365 configurations.   If we have a pure Windows machine with no role in O365 or any other configuration in the Commvault environment, can such a server act as a dedicated O365 WebServer? If so, will Commvault automatically detect it? If not, where should I change it as the one responsible for connecting to Microsoft portals for the O365 configuration? Maybe some Additional Setting? Does an O365 WebServer necessarily have to be part of the configuration (located on an Access Node or IndexServer)? What if we have a scenario where we want to redirect required traffic to the Internet and required Microsoft portals through an additional HTTP proxy? Is this possible and supported? The Network Topology and advanced HTTP Proxy settings for the Access Node/IndexServer where the WebServer package is installed for O365 configurations aren’t respected and doesn’t work. Is there anything specific to this scenario? Previously, when CommServe was on Windows and simultaneously acted as a WebServer for the entire Commvault environment and O365 configuration, traffic via HTTP Proxy worked without any problem, and now, when there must be a dedicated WebServer for O365, HTTP Proxy doesn’t work. We don’t know whether this is a intentional action to ensure communication during verification with MS portals, or whether it should be possible to configure it so that a dedicated server for WebServer or Access Node for O365 with the WebServer role installed is regulated by HTTP Proxy.Thanks&Regards,Kamil Self-Hosted Q&A Tue, 08 Sep 2026 14:28:40 +0200 https://community.commvault.com/virtualization-and-containers-48/unable-to-do-a-backup-with-nutanix-ahv-12052 Hi everyone,We are currently facing a Commvault backup issue on Nutanix AHV.The initial problem was related to HotAdd / SCSI device detection on the Commvault Access Node. To fix that first issue, we had to add the following additional setting on the Access Node:VirtualServer\bEnableSCSIWLunDeviceCleaner = TrueAfter enabling EnableSCSIWLunDeviceCleaner, the initial HotAdd issue was resolved.The logs now confirm that the disk is correctly attached and opened:Disk [SCSI.0] is attached at [/dev/sdb]Opened [/dev/sdb] successfullyHowever, we are now facing a different issue when Commvault calls the Nutanix Data Protection APIs.The compute-changed-regions call returns:HTTP 401Invalid cookies present in the requestCommvault then reports:JWT Token has likely expired. Trying Discover cluster againDuring the new cluster discovery attempt, Nutanix returns:HTTP 429Failed to perform the operation as rate limit set by the API has been exceededPLAT-10003 - RATE_LIMIT_EXCEEDEDThen compute-changed-regions fails again with:401 - Invalid cookies present in the requestand eventually:ComputeAllocatedRegionsForDisk failedFailed to get disk file extentsSince the disk is now correctly attached and opened, the issue seems to be related to JWT/session handling and API rate limiting on the Nutanix Data Protection APIs.We also noticed that different API versions are being used:discover-cluster -> v4.1compute-changed-regions -> v4.0Has anyone seen this behavior with Commvault and Nutanix AHV, especially the following errors?401 - Invalid cookies present in the requestPLAT-10003 - RATE_LIMIT_EXCEEDEDJWT Token has likely expiredAny information about a known issue, Nutanix KB, workaround, or fix would be appreciated. Virtualization and Containers Tue, 08 Sep 2026 14:12:12 +0200 https://community.commvault.com/getting-started-51/can-not-setup-commvault-liunx-or-windows11-44-12017 Hi everyone,I downloaded the ISO from the Download Center for both Linux and Windows to test Commvault version 11.44.On Windows, I ran the installer (.exe) as Administrator, but the "Create New CommCell" option is not available. I only have two options: Join to CommCell Advanced Component On Linux, I tried to install it on RHEL 10.24, but the installation cannot download or connect to MSSQL. Also, the installer does not prompt me to choose whether I want to connect to another MSSQL server.Is this expected behavior in version 11.44, or am I missing a step/configuration?Any help would be appreciated. Getting Started Tue, 08 Sep 2026 14:03:52 +0200 https://community.commvault.com/share-best-practices-3/implementation-of-commvault-with-hpe-storeonce-appliance-9555 We are planning to implement Commvault with HPE StoreOnce 3660 NAS share, please advise the best Practice for the configuration level. - Is it will enable Deduplication & Compression in hardware level and disable these features in Commvault end. - Is it will run backup of synthetic full (or) full + Incremental.Please share best practice document to implement this solution.  Share Best Practices Tue, 08 Sep 2026 14:01:09 +0200 https://community.commvault.com/getting-started-51/search-in-arlie-chats-11990 Hello,Does anyone know if you can search the chat history on the Arlie website for specific terms?Thanks and regards,Thomas Getting Started Tue, 08 Sep 2026 13:54:37 +0200 https://community.commvault.com/self-hosted-q-a-2/optimizing-ms365-throughput-sweet-spot-for-azure-apps-and-streams-12063 (CV11.40.67 - self hosted)Has anyone found a "sweet spot" or a good ratio for the number of azure apps and streams for large exchange/Sharepoint jobs ?Before, adding more apps and streams at our large sharepoint and Exchange jobs improved the throughput. but I have read that Microsoft has become much stricter with throttling recently, also that using too many apps/streams might have the opposite effect and degrade the performance.When reviewing a recent sharepoint job, the tab where we can see throttling showed only 6 minutes of throttling. That seems like not so much, so I am not sure if Microsoft throttling is actually my bottleneck here.I tested the theory that fewer streams might perform better under the new Microsoft limits, I reduced the streams from 10 to 5. Unfortunately, this resulted in lower throughput.When I see only 6 minutes throttling time reported by CV, should I be looking elsewhere for the bottleneck rather than focusing on Microsoft throttling?When observing the access node and index server during a backup job, I am not observing any errors, congestion or overload. The RAM and CPU usage is stable. Self-Hosted Q&A Tue, 08 Sep 2026 10:15:22 +0200 https://community.commvault.com/self-hosted-q-a-2/retire-filesystem-agent-12067 Hi everyone,At the moment, I am looking to clean-up our MSP environment. We have a lot of clients that are reported by our SLA as missed SLA and we have a lot of clients that show failed to run.Most of the clients show up for the file system backup as FS agent was pushed when another agent was also installed. We don't need the FS backup as we also protect the clients as VM but we still need the other agent to stay active as they protect things like AD, databases or cloud applications.Can I just retire the file system agent on these clients or will this uninstall the entire client? This is especially important when the clients are access nodes where backups are not tied directly to the client but to a pseudo client such as SQL AG or Office 365.I can also do this by releasing the license on the FS agent via the java console but this feels like the old way of doing things.Kind regards,Paul Self-Hosted Q&A Tue, 08 Sep 2026 10:05:56 +0200 https://community.commvault.com/share-best-practices-3/mongodb-protection-large-sharded-cluster-100-nodes-12043 We have a large MongoDB Production sharded cluster of approximately 70–80 TB, consisting of around 120 nodes running Rocky Linux 8.10. Could you please check  and confirm whether Commvault supports backup and recovery for a MongoDB cluster of this scale? We would also appreciate any information on known scalability limitations or recommended sizing guidelines.Also , whether normal Mongo Snap Backup or Percona would be useful in this case ?  Share Best Practices Tue, 08 Sep 2026 09:49:24 +0200 https://community.commvault.com/self-hosted-q-a-2/commcell-assessment-tool-similar-to-vmware-health-analyzer-12068 Hi everyone,I’m looking for a tool or report that can perform a more comprehensive assessment of an existing CommCell environment.I’m already familiar with the Health Report, Security Assessment and Configuration Reports, but I’m looking for something more comprehensive that can assess the overall configuration and best practices of the environment in one place.For example, I’d like to assess things such as encryption configuration, Live Sync, security settings, storage and deduplication configuration, DR readiness, backup configuration, potential configuration issues, etc., and ideally get recommendations or findings for areas that should be reviewed or improved.Is there any Commvault tool, report, workflow or Store application that provides this kind of comprehensive CommCell assessment?Something similar in concept to VMware’s Health Analyzer would be exactly what I’m looking for. Any recommendations would be appreciated!Best regards,Nikos Self-Hosted Q&A Tue, 08 Sep 2026 09:47:17 +0200 https://community.commvault.com/readiverse-academy-60/readiverse-academy-tech-talks-webinar-series-11903  Readiverse Academy is launching a new Tech Talks webinar series designed to help customers learn from experts, hear practical insights, and deepen their resilience skills. These technical, practitioner-focused sessions bring together Commvault experts and experienced practitioners to share real-world guidance, lessons learned, and best practices you can apply in your own environment.The first session takes place on June 18, with additional webinars planned throughout the year. 2026 Tech Talks Schedule and Upcoming Sessions Date Topic Time (US ET except where specified) Registration Link 18 June 2026 Using Storage Accelerator to Optimize Cloud Backups 09:00 am Watch On DemandRecap 09 July 2026 Adopting Command Center for Console Users 09:00 am Watch On Demand 28 July 2026 Platform Release Webinars (July 2026): Commvault Cloud SaaS and LTS 11.44 9:30 AM GMT | 11 AM SGT | 1 PM EDT Customers/all end users 23 July 2026 Platform Release Webinars (July 2026): Commvault Cloud SaaS and LTS 11.44 9 AM SGT | 10 AM EDT | 3 PM BTS Watch On Demand 17 Sept 2026 Guide on Upgrading a CommCell 09:00 am Registration Live 08 Oct 2026 Commserve Live Sync 09:00 am TBA  What to ExpectPractitioner-Led: Real engineers and SME’s sharing what's actually working in production. Focused Format: 60-minute sessions with a tight agenda, always ending with live Q&A. Actionable Takeaways: Every talk ends with clear next steps, resources, and recommendations you can apply in your environment. On-Demand Access: Recordings available for all registered attendees after the live session. Who Should Attend? Tech Talks are designed for Commvault customers who want to get the most from their environments and stay current with proven best practices. Whether you're a backup administrator, data protection professional, architect, engineer, or technical leader, these sessions offer practical insights to support your day-to-day work. Additional sessions and registration details will be added as they become available.Register and subscribe to this article today and join the conversation as we learn, connect, and share best practices across the Commvault community. Readiverse Academy Mon, 07 Sep 2026 19:27:47 +0200 https://community.commvault.com/self-hosted-q-a-2/webhook-url-not-able-to-configure-11936 We trying to configure webhook in commvault but it not able to configure, getting errror message “Invalid URL specified” Commvault is not accepting HTTP using HTPS but still failing. Please helpLogs @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : WebServer.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb STARTED  POST [/Webhook] Console/AdminConsole] IP[10.xxx.xx.xxx]5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Error while encrypting string:5172  102   07/01 15:05:33 ### admin IsIPValid - Tid:c69a82a76864123c3e345a268fdd6bcb Sitelocalurl/LinkLocalUrl is provided5172  102   07/01 15:05:33 ### admin IsValidUrl - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid ip 10.xxx.xx.xxx5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid url specified: https://10.xxx.xx.xxx:9000/receive5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb request handling interrupted : 2'CV.WebServer.Handlers.HandlerException: Invalid url specified   at CV.WebServer.Handlers.WebhookHandler.CreateWebhook(CreateWebhook request)   at CV.WebServer.Controllers.AlertController.CreateWebhook(CreateWebhook webhookCreateReq)   at lambda_method5207(Closure, Object, Object)])   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Logged|12_1(ControllerActionInvoker invoker)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()--- End of stack trace from previous location ---   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextExceptionFilterAsync>g__Awaited|26_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)'].Response status code set to p403]5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb FINISHED POST [/Webhook] a54 ms] HTTPTForbidden] IP610.xxx.xx.xxx]5172  86    07/01 15:06:42 ### admin API - Tid:b7b6462e822fb7d62f144418d2751919 STARTED  GET [/Stream/TraceId/c69a82a76864123c3e345a268fdd6bcb/Logs] Console9AdminConsole] IPT10.xxx.xx.xxx]@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : CommandCenter.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@7688 8 07/01 15:05:32 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:189 - Request received for API: Webhook7688 8 07/01 15:05:33 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  ERROR PlainHttpHelper:getResponse:576 - ******Error code 403 returned for API:xhttp://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook] URL:http://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook7688 8 07/01 15:05:33 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:350 - Response received (Status:403) for http://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook.7688 5 07/01 15:06:42 b7b6462e822fb7d62f144418d2751919 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:189 - Request received for API: /Stream/TraceId/c69a82a76864123c3e345a268fdd6bcb/Logs@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : CVEntityCache.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@5172  102   07/01 15:05:33 ### admin ProcessGETEntityReq - Tid:c69a82a76864123c3e345a268fdd6bcb @GetUserCompanyIdByUserId] Completed 3regular] request with status eSUCCESS]. user:71]; localeId:a0]; entity:; total records:d1]; Time Elapsed:e1 ms]5172  102   07/01 15:05:33 ### admin ProcessGETEntityReq - Tid:c69a82a76864123c3e345a268fdd6bcb lGetUserGroups] Completed �regular] request with status rSUCCESS]. user:e4]; localeId:20]; entity:; total records:[1]; Time Elapsed:m11 ms]@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : CCBrowser.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@7688 1 07/01 15:06:42 10.xxx.xx.xxx  INFO  ErrorHandlingController:handleConsoleError:43 - Cannot read properties of undefined (reading 'feedsList')TypeErrorhttps://10.xxx.xx.xxx/commandcenter/#/logsForTraceId/c69a82a76864123c3e345a268fdd6bcbd] 14629 H.current null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 c] 12283 ? null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 /] 52531 ? null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 p] null Array.forEach null <anonymous> t] 52519 S.B.onMessage null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 t] 34644 qn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js p] 34500 Sn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js r] 36678 dn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js o] 16608 Te.x.onmessage null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js  Self-Hosted Q&A Mon, 07 Sep 2026 09:56:44 +0200 https://community.commvault.com/self-hosted-q-a-2/m365-mailbox-retention-12048 all,I am configuring M365 mailbox backups.I have created an Office 365 Plan and set “Retain deleted items for 2555 days”I then created a Backup Plan with Primary to Disk for 365 days and synchronous AUX to Tape for 2555.Am I correct in saying that all mailbox backups from now with be Incremental and it ignores the Backup Plan retention and keeps all mail for 2555 days on Disk & Tape ! Also, is there a way to run a once off Full backup ? Currently on 11.36 Thanks Self-Hosted Q&A Mon, 07 Sep 2026 09:53:19 +0200 https://community.commvault.com/self-hosted-q-a-2/best-practice-for-migrating-aws-cloud-library-from-s3-standard-ia-to-s3-standard-secondary-copy-in-another-aws-region-12062 Team,I’m looking for some guidance on the best approach for redesigning our Commvault AWS cloud library.Current environment* Commvault version: 11.40* Primary AWS Region: us-east-1 (N. Virginia)* Current storage class: S3 Standard-IA* We have 2 AWS accounts configured for Commvault.* Across the accounts, we currently have 2 and 5 S3 buckets, mainly separated between Prod and Non-Prod.* Only a few Storage Policies currently have an Auxiliary Copy to an air-gapped location.* We already have DDBs associated with the existing cloud libraries.Planned designWe are planning to change the architecture to:Primary Copy* Region: us-east-1* S3 Storage Class: S3 Standard* Retention: 2–3 days* Intended for frequent restores and Commvault data-read operations.Secondary Copy* Region: us-east-2 (Ohio)* S3 Storage Class: S3 Standard-IA* Retention: up to 30 days* Intended as the secondary copy.The proposed flow is:Backup → S3 Standard (us-east-1) → Auxiliary Copy → S3 Standard-IA (us-east-2)Questions1. Existing buckets or new buckets?Can we continue using the existing S3 buckets in us-east-1 and change/use them with S3 Standard, or is it recommended to create new buckets for the new primary cloud library?1. Existing DDB or new DDB?Can the existing DDBs continue to be used with the new S3 Standard primary configuration?Or should we create new DDBs?What is the recommended Commvault best practice when changing the cloud library/storage design?2.Media Agents and DDB for the secondary copyFor the new us-east-2 S3 Standard-IA secondary copy, do we need dedicated Media Agents and DDBs?Or can we use the existing Media Agents in us-east-1 and configure a new DDB for the secondary copy?Are there any specific Commvault considerations for cross-region Auxiliary Copy?Any recommendations from Commvault experts would be greatly appreciated.Thanks! Self-Hosted Q&A Mon, 07 Sep 2026 09:45:57 +0200 https://community.commvault.com/self-hosted-q-a-2/affected-security-advisiors-improvement-12045 Hi, To make it easier for a user to check if he is affected by any CVE, it would be beneficial if we could go to https://documentation.commvault.com/securityadvisories/ and specify which patch version we are running, and see only the CVE’s that are affecting that given version. As it is now, I have to click into all the CVE’s and see if I am affected.  Self-Hosted Q&A Sat, 05 Sep 2026 04:21:09 +0200 https://community.commvault.com/virtualization-and-containers-48/mongodb-cloud-atlas-backup-copy-support-s3-11960 Hello,We are currently running backup on Commvault (FR42) for MongoDB Atlas protection with an enterprise customer. Our understanding iis that Commvault orchestrates native Atlas cluster snapshots through the Atlas REST APIs, with no backup copy possible — the data never leaves the Atlas/AWS perimeter and cannot be materialized on a Commvault Cloud Lib...However, MongoDB Atlas natively supports exporting Cloud Backup snapshots to a customer-owned object store (S3, Azure Blob, GCS) via the Atlas Admin API, including S3 Object Lock immutability and PrivateLink transfer. Since Commvault already integrates with this API for snapshot orchestration, we would like to understand:Is there a technical or product reason why Commvault does not leverage the Atlas snapshot export API to provide a true secondary copy (backup copy / air-gapped copy) of Atlas data under Commvault management? Is such an integration on the roadmap for an upcoming Feature Release? If not, what is the recommended Commvault-supported approach for customers with regulatory requirements to hold Atlas data outside the MongoDB/AWS perimeter?Thx !!   Virtualization and Containers Sat, 05 Sep 2026 04:03:08 +0200 https://community.commvault.com/share-best-practices-3/oracle-rman-backup-data-buffer-write-failure-error-12064 Oracle RMAN backup data buffer write failure error Share Best Practices Fri, 04 Sep 2026 16:42:32 +0200 https://community.commvault.com/self-hosted-q-a-2/commserve-recommended-ram-sizing-when-memory-usage-is-consistently-90-12065 Hi everyone,Our CommServe is a VMware VM with 32 GB RAM, but lately memory utilization is consistently around 90% as the environment grows. We have multiple VMware, Azure, AWS, OCI, LiveSync and Microsoft 365 environments, although the total number of VMs is not particularly high.SQL Server Maximum Server Memory is already configured at ~16 GB, so SQL is not consuming all available memory.  Would it be necessary to increase the CommServe all the way to 64 GB RAM, or would a lower intermediate value be sufficient to provide additional headroom?Since it is a VMware VM, we can increase RAM independently without necessarily increasing vCPU. CPU utilization is currently not a concern.What would you consider the best approach in this situation?Best regards,Nikos Self-Hosted Q&A Fri, 04 Sep 2026 15:11:21 +0200 https://community.commvault.com/self-hosted-q-a-2/new-commvault-build-in-small-lab-env-12066 Hi everyone.I am trying to build new small commvault lab with commserve on windows, plus one extra windows box with media agent and one same for linux media agent for VMware. Package which was provided to me is called FullMediaKit-Windows-40-CU60. During the installation I am selecting all-in-one  and proceed further. Installer goes to client installation and want to put commserve or GW hostname. On the same machine Commserve should be installed during the same installation but when I put there localhost it is not proceeding further. What I am thinking, whether my mediakit have all needed software to install commserve and client at the same time. From version info I can see below informationVersion=11.80.400.0ServicePack=40SPTranID=7482319UnixTime=1748308815RevisionNumber=1372LinkedRevId=1372ReducedMedia=1My package have 10GB size.Can someone help me confirm whether I have good installer? I think that its not installing commserve but just only client and trying to (want to) connect to existing commserve but I am not sure.If I am right, can someone put me here which package should I have to make fresh full installation? Thank you for understanding.   Self-Hosted Q&A Fri, 04 Sep 2026 14:29:30 +0200 https://community.commvault.com/self-hosted-q-a-2/aws-aurora-postgresql-tag-support-11587 Hello Dear AWS Team,Did you have plan the support of TAG in AURORA POSTGRESQL  ? AWS tag is available for many worlkioad, is there unknow limitation to do not have them on AURORA ?Thx Self-Hosted Q&A Fri, 04 Sep 2026 11:48:10 +0200 https://community.commvault.com/share-best-practices-3/install-commserve-on-an-existing-media-agent-12053 We migrated all data to a media agent in the cloud. The Commserve is still local in our company. We would like to install the Commserve on our media agent in the cloud. (Data is only ussed for Archive, backup is moved to cloud)I tried to install the software on the media agent, but you cannot select the option to install the Commserve software. I must uninstall the media agent software and then install the Commserve and media agent software. We are running 11.32.XX (no production only archive)Is there a best practice to do this? Is there any documentation?Thanks in advance! Share Best Practices Fri, 04 Sep 2026 11:19:29 +0200 https://community.commvault.com/storage-and-deduplication-49/netapp-on-prem-s3-storage-size-on-media-vs-estimated-media-size-12057 Hello,I would like to ask a  question about cleaning the local on-prem S3 storage (Netapp AFF C30).We have two buckets created (two mount path’s). Both have micro-pruning enabled from the beggining.On Mount path “General” informations I can see that:bucket1: Size on Disk: 90,68TB / Estimated Media Size: 68,06TBbucket2: Size on Disk: 86,86TB / Estimated Media Size: 65,77TB I had similar values in the past on Commvault (MCSS/MRR/AGP) cloud storage - and after running Space Reclamation - we were able to free up a lot of space.Should I run a space reclamation here on this S3 storage? Is micro pruning sufficient way for cleaning on-prem S3 storage in commvault? or maybe we should run this space reclamation from time to time?It would be great to hear what best practices are.Thanks in advance.Regards,Matt Storage and Deduplication Fri, 04 Sep 2026 09:06:15 +0200 https://community.commvault.com/software-upgrades-and-updates-55/commserver-preupgrade-report-verify-sql-server-agent-is-started-failed-12061 I would like to update CommCell from 11.40.xx to 11.44.xx.Unfortunately, I keep running into this problem (with several customers already).Even though the service is running. Software Upgrades and Updates Wed, 02 Sep 2026 12:19:00 +0200 https://community.commvault.com/saas-metallic-q-a-42/user-rights-for-metallic-service-account-12055 Hi,we use Metallic to backup out M365 products.In Entra we create a service account with global admin rights.What minimum permissions are required to back up these products?RegardsDennis SaaS (Metallic) Q&A Tue, 01 Sep 2026 04:20:09 +0200 https://community.commvault.com/getting-started-51/error-discovering-servers-via-ad-12060 We are having trouble discovering computers using this option; does anyone know how to fix it?We have tried the following steps:– Go to Control Panel → Credential ManagerRe-enter the AD credentials in Credential Manager.Alternatively, Security → User Accounts – Verify and update the account used for:Active Directory discoverySoftware installation workflowPush installation operations    Getting Started Tue, 01 Sep 2026 03:38:10 +0200 https://community.commvault.com/self-hosted-q-a-2/multi-person-authorization-restore-request-restorerequestauthorization-workflow-disable-email-12050 Hi all. We are using the Multi person authorization restore request/RestoreRequestAuthorization workflow so that a user cannot do a restore before its approved. Every time a restore is initiated, an email is sent out to a large number of users/approvers in our environment. Because we do have a large number of users who can approve the restore, we want to disable the email, so that users are not getting spammed with emails.Is it possible to disable the sending of the email? Thanks-Anders Self-Hosted Q&A Mon, 31 Aug 2026 10:14:14 +0200 https://community.commvault.com/self-hosted-q-a-2/schedule-plan-12047 Hi All, i would like to create an big picture for running Backups and admin jobs.  Maybe someone has an good idear how can i export the information and maybe let an KI create the schedule plan.  My goal is to have an plan to see at wich time wich jobs are running on wich maglib and how long. Also how long is the dash copy running. In best way in a cool graph or kalender. The kalender view in Commvault only show the start time Maybe you have an idear how can i create an good backup schedule plan with the existing informatiuons Self-Hosted Q&A Sun, 30 Aug 2026 03:38:45 +0200 https://community.commvault.com/self-hosted-q-a-2/auxiliary-copy-dependency-between-source-storage-throughput-and-azure-mediaagent-to-mediaagent-throughput-12054 Hi everyone,I’m trying to better understand the data flow and potential throughput dependency in the following Auxiliary Copy scenario in Azure.We have two Azure MediaAgents:Copy-2 Azure MediaAgent → Azure Blob Storage (region-local Storage Account)Copy-2 Azure MediaAgent → Copy-3 Azure MediaAgent → Azure Blob Storage (associated storage account)During the Copy-2 → Copy-3 Auxiliary Copy, Copy-2 data flow starting from reading the data from its associated Blob Storage, process it, and send it to Copy-3. Copy-3 then writes the received data to its own associated Blob Storage.In our environment, the read/write throughput between Copy-2 and its associated Storage Account appears to be limited to approximately 3 Gbps.What is interesting is that we also observe the Copy-2 → Copy-3 throughput reaching approximately the same ~3 Gbps level, even though the two Azure VMs communicate through Microsoft's Azure backbone using VNet Global Peering, which theoretically should support significantly higher throughput.  Here is a screenshot from an Auxiliary Copy running from Copy-2 to Copy-3. The network throughput on both MediaAgents appears to be very similar. So my question is:Can the read throughput from Copy-2's associated Blob Storage effectively limit the maximum throughput of the Copy-2 → Copy-3 Auxiliary Copy?In other words, if Copy-2 can only read/process data from its associated Storage Account at ~3 Gbps, would this inherently limit the maximum data rate that Copy-2 can send to Copy-3, even though the underlying VM-to-VM network connectivity through VNet Global Peering is capable of much higher throughput?Please for your feedback.Best regards,Nikos Self-Hosted Q&A Sun, 30 Aug 2026 03:05:52 +0200 https://community.commvault.com/virtualization-and-containers-48/nutanix-hotadd-disk-issue-with-prism-element-12049 Commvault / Nutanix AHV – HotAdd disk issue with Prism Element 7.5.1.10 (VOL-40301 / VOL-40302)Hello,We are currently troubleshooting a Commvault backup issue on a Nutanix AHV environment running Prism Element 7.5.1.10.The problem occurs during the disk HotAdd / mount operation on the Commvault VSA / Access Node.The communication with Nutanix Prism on TCP 9440 is working, but after the disk attachment operation, the Linux VSA does not detect the new device.Relevant Commvault log entries:CvProcess::system() - udevadm settle --timeout=30CvProcess::system() - Command completed with rc=0CDiskMapperLinux::PostAttachDisk() - Pausing to let device node appearCvSysfs::getNewDeviceName() - No new devices foundCvSysfs::getNewDeviceName() - No new devices foundCDiskMapperLinux::PostAttachDisk() -No new device found for disk id d<DISK_ID>]CPrismCentralInfo::MountVM_Disks() -DiskMapper PostAttach failed for disk k<DISK_ID>]We then receive an HTTP 404 from the Nutanix Volumes API:GEThttps://<PRISM>:9440/api/volumes/v4.1/config/volume-groups/<VG_ID>/disks/<DISK_ID>HTTP 404The disk <DISK_ID> is not associated with the given Volume Group <VG_ID>.Code: VOL-40302Error Group: VOLUME_UNKNOWN_ENTITY_ERRORDuring the cleanup/detach operation, another error is returned:DELETEhttps://<PRISM>:9440/api/volumes/v4.1/config/volume-groups/<VG_ID>/disks/<DISK_ID>HTTP 404Exception occurred as the storage service could not findthe entity Volume Group on entityID <VG_ID>.Code: VOL-40301Error Group: VOLUME_UNKNOWN_ENTITY_ERRORCommvault then reports:CDiskMapperLinux::DeleteDiskDevice() -Failed to deduce basename of device e]CPrismCentralInfo::DetachVolumeGroupForVMFromAccessNode() -Removing g0] hotadded devices from disk mapper - -]So the sequence appears to be: Commvault initiates the disk / Volume Group attachment. udevadm settle completes successfully. The Linux VSA does not see any new disk. Nutanix API returns VOL-40302, indicating that the disk is not associated with the expected Volume Group. During cleanup, Nutanix also returns VOL-40301, indicating that the Volume Group entity cannot be found. Has anyone already encountered this behavior with Prism Element 7.5.1.10, particularly with Commvault HotAdd / Volume Groups?I would be interested to know whether this is a known Nutanix issue, an API v4.1 issue, or if there are specific checks/settings to review on the Nutanix side.Thanks. Virtualization and Containers Fri, 28 Aug 2026 00:10:23 +0200 https://community.commvault.com/share-best-practices-3/database-command-line-retention-data-aging-12044 Hello All,I need some clarification regarding Storage Policy retention configurations for DB2, and Oracle command-line backups initiated through DB2 and RMAN commands. Version - 11.40My understanding is that Commvault currently manages command-line log backups based only on days-based retention and not cycle-based retention. By Cycle, I am referring to the complete database backup chain consisting of Full + Incremental/Differential + Log backups as part of a cycle.My first question is whether the cycle retention condition is applicable to Incremental/Differential/Delta backups initiated through the command line. It appears that it may be, but the behavior is not entirely clear.In the case of Oracle, the situation is even less clear because archive log backups are also classified as Incremental backups. As a result, it is difficult to determine whether these log backups follow cycle-based retention or are retained solely according to the days-based retention settings.If command-line database backups cannot reliably utilize cycle-based retention and instead must rely on days-based retention, what would be the recommended retention settings for both:Command-line database backups Command-line log backupsAny guidance on the recommended retention configuration and best practices for this use case would be greatly appreciated. Share Best Practices Thu, 27 Aug 2026 09:29:36 +0200 https://community.commvault.com/self-hosted-q-a-2/commvault-trial-tenant-or-user-12038 Hello,I’ve been spending quite some time attempting to obtain any form of Trial for Commvault software but no luck.I’ve recently joined new company which is using Commvault as main backup solution and am expected to learn it. Since my homelab has vcenter and hyper-v cluster me as a silly goose thought obtaining a trial licence to learn by doing would be trivial.I’ve attempted to register and request trial quite a few times now and have gotten no response for several days - so I’m wondering what am I doing wrong?Attempted all options AI Chatbot gave me, even got provided link by Support Agent who said something along lines - its been received and will be contacted very soon. Self-Hosted Q&A Thu, 27 Aug 2026 09:10:20 +0200 https://community.commvault.com/self-hosted-q-a-2/used-tapes-per-storage-policy-12037 Hi All, i´m looking for an simple report wich shows me the used tapes ( Barcode ) per storage policy.  I tried the Tapes used Report:→ not good because i see a lot of duplicate barcodes for ech backup. I Only need the infoiramtion storage polcy ABC → 10 Tapes with barcodes nothing less and nothing moreJava gui storage information→ to much informations. also the summary did not show used tapes. here is the only option to generate x reports for x storage policy so do you have an idear for an simple report ( show used tapes per storage policy ) Self-Hosted Q&A Wed, 26 Aug 2026 16:17:44 +0200 https://community.commvault.com/self-hosted-q-a-2/nutanix-prism-element-to-prism-central-12039 Hi All, we need to use vsa snapshots with vTPM aktive. Support told us that from SP42 and later its supported.Our pain actually is that we need to change from Elemnts to central. If you create an new pseude client the question comes up directly  But what is with old clients. Is there any migration path maybe via workflow ? We have a lot of pseudocleints wich are using the Prism Element with a lot of subclients.  Now we have to create a lot of new clients in the background with alot of new firewall rules etc. maybe you have an idear ?  What happend when wie change the IP adress in the pseudoclient object ? Self-Hosted Q&A Wed, 26 Aug 2026 16:16:41 +0200 https://community.commvault.com/self-hosted-q-a-2/nutanix-ahv-quiesce-12036 Hi All, i would like to ask regarding Nutanix AHV quiesce Problems.  did we need extra firewall ports from the vm guest tools outside. So the vsa proxy need TCP Port 9440  to running backups. For quiesce the guest tools is there any more firewall port needed ?  Self-Hosted Q&A Wed, 26 Aug 2026 16:15:11 +0200 https://community.commvault.com/share-best-practices-3/dr-commserver-migration-from-onprem-to-azure-cloud-12015 We’re currently planning to migrate our DR Commserve from On-prem to Azure Cloud as part of Hardware Refresh project.Current environment -Primary CommServe (Production) hosted in a On-prem data center A. DR CommServe configured and running in On-prem DC B. Backups are getting backed up locally and connected with Production Backup Server A. Currently everything is running on physical backup environment (Media Server, Storage, Primary and DR Backup Server) Live Sync backups are configured in every 1 hour between Primary and DR Backup Server.Planned Changes - Onprem DR Backup Server needs to decommission, and it needs to migrate in Azure cloud. Primary Backup server will run as is in Onprem DC A. Post successful migration, Primary Backup Server will be on physical environment and DR Backup server will run in Azure cloud. Hostname will be same of DR backup server in Azure cloud. Only IP will be change. No changes for Primary backup server.Questions / Clarifications Required -Best practices to migrate DR Commserve Server into cloud. Any dependency on exiting IP as IP will be changed in Azure Cloud. Any dependency or compatibility issue if we migrate DR Backup Server in cloud and rest of Backup infra is running in Physical On-prem Backup Infra.Can we use below strategy for this DR migration.1 - Perform Physical 2 Virtual of DR Backup Server via VMware option.2 - Post successful P2V, Take Snapshot backup of DR Backup Server.3 - Restore server via snapshot backup in Cloud through Commvault.4- Post successful restore, reconfigure the live sync and everything.  Kindly suggest with your recommendation. Thank you!  Share Best Practices Wed, 26 Aug 2026 13:09:59 +0200 https://community.commvault.com/virtualization-and-containers-48/cbt-on-hpe-mopheus-hvm-12040 Good morning everyone, I wanted to ask whether CBT technology is used when backing up a VM on HPE Morpheus HVM to perform incremental backups, or whether each backup is effectively a full backup. Thank you. Virtualization and Containers Wed, 26 Aug 2026 03:07:29 +0200 https://community.commvault.com/saas-metallic-q-a-42/backup-for-microsoft-power-apps-and-app-services-10575 Hi:Do you know if Commvault Cloud can backup & restore Microsoft Power Apps and App Services?Regards,Paul SaaS (Metallic) Q&A Wed, 26 Aug 2026 02:39:45 +0200 https://community.commvault.com/saas-metallic-q-a-42/powerapps-y-power-automate-roadmap-12042 Hi,Do you have a roadmap for Power Apps and Power Automate? Also, if I am already backing up Power BI, what would be the technical and licensing implications of adding them (Power Apps and Power Automate) to the backup? Regards,Loreana SaaS (Metallic) Q&A Wed, 26 Aug 2026 02:33:22 +0200 https://community.commvault.com/self-hosted-q-a-2/application-aware-protection-for-containerized-postgresql-12041 Hi all.We have a PostgreSQL server running in a Kubernetes environment, and are looking into how to back this up. We do not backup the Kubernetes environment and have not configured a service account, created a access node as described in the Kubernetes configuration guide https://documentation.commvault.com/11.44/software/configuration_for_kubernetes.html)I found the Application-Aware Protection for Containerized PostgreSQL documentation (https://documentation.commvault.com/11.44/software/application_aware_protection_for_containerized_postgresql.html), can I use this to backup the PostgreSQL server running in Kubernetes without configuring backup for the Kubernetes environment first? Thanks-Anders  Self-Hosted Q&A Mon, 24 Aug 2026 16:23:27 +0200 https://community.commvault.com/self-hosted-q-a-2/updating-git-12025 Hello, Is Git also updated together with the Commvault update, or does it need to be updated manually? If so, how do I update it manually Self-Hosted Q&A Mon, 24 Aug 2026 15:58:08 +0200 https://community.commvault.com/self-hosted-q-a-2/type-of-licence-12034 Does something like a 'dynamic' or 'static' license really exist? I know there are several license types based on capacity or cores, but I have never heard of this specific type. If it does exist, how can I find out which type I currently have? Thanks." Self-Hosted Q&A Fri, 21 Aug 2026 17:58:05 +0200 https://community.commvault.com/self-hosted-q-a-2/type-of-license-dinamic-o-static-12035 I have a Commvault 11.44 installation, and I am being told that the license can be either dynamic or static. My license is capacity-based. I checked the CommCell and the Command Center in reports,  and looked for the license.xml file in /opt/commvault/Base/, but it does not exist. Could anyone please tell me how I can check what type of license it is? This information is vital because I want to change the VLAN and IP address; if it is dynamic, I won’t need a new license, but if it is static, I will need to purchase one.Thanks for the help!" Self-Hosted Q&A Fri, 21 Aug 2026 17:52:41 +0200 https://community.commvault.com/self-hosted-q-a-2/disable-activity-on-client-approval-8460 Hello all,Whenever i need to disable activity on a client there’s a need to approve this action.As a master user is there anything i can do to skip this approval? Kind regards,Joao Self-Hosted Q&A Fri, 21 Aug 2026 12:04:22 +0200 https://community.commvault.com/self-hosted-q-a-2/support-for-proxmox-9-x-in-commvault-version-11-36-12033 The customer is using Proxmox version 9.2.5 and CommCell version 11.36.120. They would like to deploy a Proxmox VE access node. However, the system requirements for version 11.36 specify only Proxmot VE version 8.x.I noticed that Proxmox VE support for version 9.x is not available until version 11.40.https://documentation.commvault.com/11.40/software/system_requirements_for_proxmox_ve_access_nodes.htmlhttps://documentation.commvault.com/2024e/software/system_requirements_for_proxmox_ve_access_nodes.htmlAt this time, the customer doesn’t want to upgrade the environment to version 11.40. Is it safe to install the VSA package for Proxmox access node? Will it work with the current version of the CommCell environment? Regards,Michael Self-Hosted Q&A Fri, 21 Aug 2026 04:30:29 +0200 https://community.commvault.com/self-hosted-q-a-2/help-with-theme-customization-12028 I am trying to fix our Command Center login page.I am not sure which values to change for this particular page.The login page looks like this:You can see that we are missing the username after “signing in as”and we are missing the “Stay logged in” text and button.They are actually there, but the text is white.White text against white background.. not easy to read.I can mark the text with the mouse pointer, so I know it is there.This is the current theme: I can change any of the “background” values, like page background or container background,but it seems to only change in the command center, not the login page. Maybe login page must be edited elsewhere? Self-Hosted Q&A Thu, 20 Aug 2026 10:18:15 +0200 https://community.commvault.com/saas-metallic-q-a-42/downloads-are-not-completing-12031 After I restore an Exchange folder, and then export it, it doesn’t complete. When I look at the destination folder it shows a file that is the correct size but it is named “Unconfirmed xyz.crdownload”. SaaS (Metallic) Q&A Thu, 20 Aug 2026 08:16:45 +0200 https://community.commvault.com/readiverse-academy-60/looking-for-a-good-linux-oracle-postgresql-knowledgebase-for-commvault-12030 Hello guys, I want to get better at troubleshooting Linux clients, Oracle and PostgreSQL DBs. I know all of them from the administrative site from Commvault and can troubleshoot from there but I am completely lost when it gets deeper. For example I just learned about control files and spfiles from Oracle DBs. Both control file and spfile are needed for a successful restore of the DB, but as a pure Commvault admin I didnt know that.  What do you guys think what would be the best training to start with? I didnt find any DB trainings specially for backup admins but maybe you have something in mind. Thanks in advanceEddi Readiverse Academy Thu, 20 Aug 2026 07:34:35 +0200 https://community.commvault.com/share-best-practices-3/unable-to-browse-users-from-exchange-dag-recovery-point-12029 Hi Team,We are using the DAG database for Exchange backups. We are currently trying to restore PST files for some users from the DAG Full Backup.The Create Recovery Point job completed successfully. However, when we open the available recovery point from the List Recovery Points section, we are unable to browse and view the users/mailboxes for recovery.We have also verified the required prerequisites on the selected MediaAgent, including the Commvault Exchange package and Microsoft Outlook 2013 64-bit, which are installed on the MediaAgent.Additionally, we attempted the PST restore, but the restore job remains in Running state without any progress/update for more than 30 minutes. The logs indicate repeated messages related to the process not receiving network messages.We have attached the relevant screenshots and logs for your reference.Could you please review the issue and advise why the users/mailboxes are not appearing when browsing the recovery point and what steps are required to proceed with the PST recovery?Environment details:Backup Type: Exchange DAG Full Backup Recovery Point: Created successfully Recovery Operation: Message/PST Recovery MediaAgent: VM1PAP065 Commvault Exchange Package: Installed Microsoft Outlook: 2013 64-bit Issue: Unable to browse users/mailboxes from the recovery point and PST restore remains in Running stateRequest you to please suggest on this.   Share Best Practices Thu, 20 Aug 2026 02:56:16 +0200 https://community.commvault.com/readiverse-academy-60/questions-about-the-commvault-certified-professional-exam-12032 HI ​@Suzanne Klausner, kindly advise… how we can purchase the Commvault Certified Professional Exam &  is this exam online proctored exam.   how we can complete the Commvault profession ceritifcate.   Thanks Pankaj  Readiverse Academy Wed, 19 Aug 2026 22:33:45 +0200 https://community.commvault.com/self-hosted-q-a-2/commvault-v11-40-roles-missing-10923 Good day allI was trialling the V11.40 SDK today, but notice that the Commserve Role doesn’t appear to be part of the Media Kit yet. Has anyone else experienced this? I also notice that V11.40 is not yet available on the Store. Self-Hosted Q&A Wed, 19 Aug 2026 20:16:46 +0200 https://community.commvault.com/news-events-7/introducing-the-commvault-security-center-11998 We are excited to announce the new Commvault Security Center, bringing together security research and threat guidance from Commvault's security team. The Security Center is our new hub for the latest insights, technical expertise, and security standards from our teams helping customers strengthen cyber resilience every day. Here you can find expert perspectives, practical playbooks, and the latest thinking on vulnerabilities, AI, patching strategies, ransomware, and more. For full CVE disclosures and technical advisories, continue to visit our Security Advisories documentation  or our new Support hub for CVE Advisories. You can also report new vulnerabilities using this form, but we recommend existing customers open a Support case for anything urgent.Existing customers should also make sure to check and update alert preferences under your profile in the Customer Support portal. See this related post for details on our updated release cadence and tips for staying current. Stay tuned for further updates, and be sure to drop us a note or reach out to your success team to let us know how these resources impact your work and what other insights or tools could be helpful going forward! News & Events Wed, 19 Aug 2026 18:07:57 +0200 https://community.commvault.com/readiverse-academy-60/inquiry-about-commvault-cloud-professional-certificate-12000 Dear Team,I apologize for the inconvenience, but I was wondering if you could assist me with the following question.On August 1, 2026, I completed the Commvault Cloud Professional course to obtain the certification. However, it appears that the certificate has not yet been issued. I noticed that my previous certificates were generated immediately, so I was wondering if this delay is normal.I would appreciate it if you could provide me with more information about the status of my certificate or let me know if any further action is required on my part.Thank you in advance for your assistance. I look forward to your response.Kind regards, Readiverse Academy Wed, 19 Aug 2026 13:26:49 +0200 https://community.commvault.com/readiverse-academy-60/using-storage-accelerator-to-optimize-cloud-backups-readiverse-academy-tech-talk-recap-12027  Click Here to view the full webinar recording. Commvault PresentersBiswanath Das – Senior Technical Trainer    Prasad Nara – Senior Manager of Development  Webinar Recap As organizations continue moving workloads and data to the cloud, backup environments are growing in scale and complexity. The Storage Accelerator Tech Talk discusses challenges with traditional backup architectures, where MediaAgents act as the data mover between clients and cloud storage. This dependency on MediaAgents can create bottlenecks, increase resource utilization, extend backup and recovery windows, and add operational overhead as environments scale. The Tech Talk focuses on how Storage Accelerator changes the data path by allowing clients to write data directly to a configured cloud storage pool rather than sending backup traffic through a MediaAgent for data transfer operations. The MediaAgent remains active for metadata-related functions such as indexing and deduplication, but the client acts as the data mover.  The session also covers deployment, networking, and security considerations, including client-to-cloud connectivity, bandwidth requirements, direct client-to-cloud exposure, credential isolation, multi-tenant separation, encryption, and key rotation. It reviews built-in failover behavior, and explains that backup operations can automatically fall back to the MediaAgent path if direct cloud connectivity is unavailable.  Watch the full demo in action in the full Webinar FAQ What is Commvault Storage Accelerator? Storage Accelerator allows supported backup operations to write data directly to storage instead of sending backup traffic through a MediaAgent. It avoids the backup traffic flowing via MA and in some scenarios, data can be written directly to the destination storage. What is required for Storage Accelerator to work?  Storage Accelerator package  Client must have direct network connectivity to cloud storage  Proper credentials to cloud Storage/Bucket Can Storage Accelerator be used in multi-tenant environments?  Yes. Best practice is to separate storage pools and ensure dedicated buckets/credentials per tenant.   How do you validate if Storage Accelerator is working? Check:  Job details  Data path (direct vs via MediaAgent)  logs on client / MediaAgent  What happens if there is a network interruption? Backup falls back to MediaAgent path  Ensures backup completion without failure  Can I disable auto fall back option by enforcing the SA option active?  Yes it is possible with the additional setting: "bAllowSAFallbackGlobal"  https://documentation.commvault.com/additionalsetting/ballowsafallbackglobal.html  Enforcing at client level: "bAllowSAFallback"  https://documentation.commvault.com/additionalsetting/ballowsafallback.html  What storage targets are supported? Storage Accelerator supports public cloud storage, S3-compatible object storage, HPE StoreOnce, and Dell Data Domain. It can be used with Public Cloud storage and any supported S3 -Compatible storage in On-Prem environments.   Does Storage Accelerator support both Windows and Linux? Yes, the feature is not OS-dependent and Linux is supported.  Does deduplication happen before data is sent to storage? Yes. Deduplication, compression, and encryption happen on the client before blocks are sent to storage.  Does client-side deduplication and compression affect client performance? There haven’t been major client-side performance issues with Storage Accelerator, but bandwidth should be considered when planning deployments.  Does Storage Accelerator work with restores? Yes, restores can use Storage Accelerator as long as the target client has direct access to the storage endpoint.   Will Storage Accelerator be used again after an issue is resolved? Yes, backups would fail back to Storage Accelerator after an issue is resolved.  Can Storage Accelerator be used with VM-level backups? Yes, VM-level backups are performed using an access node. If the access node and MediaAgent are different systems, Storage Accelerator can be used so the access node writes directly to storage instead of transferring data through the MediaAgent.  Does Storage Accelerator work with snapshots and IntelliSnap? Snapshots do not involve data movement. However, if a snapshot backup copy is being performed, Storage Accelerator can be enabled.  Is Storage Accelerator used for auxiliary copy operations? Yes, auxiliary copy operations use Storage Accelerator by default. Storage Accelerator is a subset of the MediaAgent package and is included with the MediaAgent.  Does backup retention affect Storage Accelerator? No, retention is not related to this feature and that Storage Accelerator is focused on avoiding backup traffic flowing through the MediaAgent.  Should separate cloud storage buckets be used for different business units? A single larger bucket can be used unless there is a need to isolate data for individual business units.  What is the best way to troubleshoot Storage Accelerator issues? Logging has been enhanced and that additional information can be found in job logs, as well as the cvd and clbackup logs.   Where can I find more information about configuring Storage Accelerator? Official Storage Accelerator documentation  Is Storage Accelerator supported in Feature Release 11.40? Yes, Storage Accelerator is supported in Feature Release 11.40 and subsequent releases.  More Information This FAQ summarizes questions and answers discussed during the webinar. For complete product requirements, supported configurations, prerequisites, and implementation guidance, refer to the official Storage Accelerator documentation.    Readiverse Academy Tue, 18 Aug 2026 20:14:57 +0200 https://community.commvault.com/self-hosted-q-a-2/is-there-a-report-that-shows-the-compliance-lock-status-of-each-copy-in-a-storage-policy-12026 Is there a report that shows the compliance lock status of each copy in a storage policy ? Self-Hosted Q&A Tue, 18 Aug 2026 02:47:17 +0200 https://community.commvault.com/software-upgrades-and-updates-55/dbmaintenance-workflow-job-doesnt-want-to-run-anymore-commvault-11-40-67-12022 Please bare with me as Im still a novice in terms of commvault.  I was going to open a case with support but I figured I would post here first to see if anyone could assist.so our DBmaintenance job doesnt see to want to run like it use to back on 11.32.xI think this has been going on since we upgraded to 11.40.x from 11.32.xWhen the job runs we get the following  I know it said it completed but it also states that it has failed.I havent tried to run in manually via the cmd line.   Doesnt even send an email.   Guessing something totally changed from 11.32 to 11.40 ThanksBC  Software Upgrades and Updates Fri, 14 Aug 2026 16:01:47 +0200 https://community.commvault.com/software-upgrades-and-updates-55/commcell-console-12009 Current commserve version is 11.36.98 and using commcell console. if we upgrade to 11.44 are we still be able to use commcell console? Software Upgrades and Updates Fri, 14 Aug 2026 13:40:09 +0200 https://community.commvault.com/self-hosted-q-a-2/forcing-latest-vddk-version-12021 Using the bUseLatestVDDKVersionPath Additional Setting, I am looking to force the use of VDDK901 for the protection of multiple 8.0.3 environments.Given that VMware claims that VDDK is N-2 backwards compatible, I am interested to understand if anyone has faced any issues when forcing the use of a later VDDK version, and whether there are any caveats I should be aware of? Self-Hosted Q&A Fri, 14 Aug 2026 01:57:32 +0200 https://community.commvault.com/news-events-7/shift-2026-readiverse-workshops-and-certifications-limited-capacity-12024 For those registering for SHIFT 2026 in Nashville (and those following our agenda updates and thinking about it) - we’ve added specifics on the Readiverse workshops and on-site certifications that will be available this year.Workshop seats and certification capacity are limited, so we recommend reserving your place early!Spend time with the people who build the platform you rely on every day. Work through real recovery scenarios, sharpen your response with guided exercises, and pick up practical techniques you can apply in your day-to-day work. Take part in Minutes to Recovery, Minutes to Meltdown, the Cyber Resilience Workshop, and Tabletop Workshop. Each experience helps you test your thinking, strengthen your response, and prepare for real-world recovery.Our Certification courses are designed to help you accelerate your cyber resilience and recovery and with deploying, configuring, and managing your Commvault Cloud environments effectively. Get the details and sign up here. (And make sure to register for SHIFT before Sept. 15 for early-bird pricing.)If you have questions about the workshops or on-site certifications, be sure to let us know or check in with your Customer Success team.  News & Events Thu, 13 Aug 2026 22:20:16 +0200 https://community.commvault.com/news-events-7/security-updates-and-advisories-a-new-monthly-cadence-and-resources-12020 Over the years, we have heard from members of our Community requesting easier and more predictable ways to stay informed about security advisories, CVEs, and updates. Following the recent launch of our new Security Center, Commvault is pleased to roll out a new, standardized monthly cadence for security advisories and updates. Beginning Tuesday, August 11, Commvault will issue security patches and related advisories on the second Tuesday of each month (also known as “Patch Tuesdays”), providing customers with a predictable schedule for planning and implementing security updates. This consistent rhythm is important as the pace of vulnerability discovery continues to accelerate and will help customers and partners stay informed, prepared, and resilient in an evolving threat landscape.  Recommended Actions & What to Know To ensure you receive timely notifications, take a moment to review your profile and alert preferences in the Commvault Support Portal and confirm that you are subscribed to Security Advisory Alerts. Just log in to the Support Portal and click on your profile in the upper right corner. Then, select “Product and alert information” in the left navigation. Verify your email address for alerts distribution and make sure you have selected “Yes” to “Receive Commvault Cloud Security Advisory Alerts” along with Critical Alert Messages, Feature & Maintenance Release Alert Messages, and other relevant product alerts.  Manage Alert and Notification Preferences in your Support Portal profile Once you are subscribed, Commvault will automatically provide advance notification of upcoming security updates, remediation guidance, and recommended actions. Customers can expect to receive alert communications seven days before public CVE disclosure whenever applicable. Public disclosures will occur on the second Tuesday of each month (or off schedule where required). Commvault Cloud SaaS Customers Commvault SaaS services are updated automatically with the latest security fixes. SaaS customers should only need to review the advisories and verify that their environments and installations are current.Self-Hosted Software Customers Customers running self-hosted Commvault software must install the latest software version and security patches. We recommend reviewing monthly security advisories and implementing updates as soon as possible to address disclosed vulnerabilities.  If you have questions about your environment, update strategy, or remediation plans, please contact your Customer Success team, Technical Account Manager (TAM), or Partner Business Manager (PBM). Related Resources to BookmarkSupport Portal Resource page for CVE Advisories and Maintenance Packs. This page aggregates step-by-step guidance to help identify your version, download and apply the correct Maintenance Release Pack, and FAQs.  Commvault Security Center. This new site brings together the latest security research, insights, and threat guidance from Commvault's security team. Commvault Cloud Security Advisories page (Blog) Bringing Trust to CVE Disclosures. Commvault Chief Security Officer Bill O’Connell shares perspective on why organizations everywhere need to re-examine vulnerability management processes and why we are introducing the Patch Tuesdays cadence. (Blog) Anatomy of a CVE: How Commvault Protects Its Customers  Commvault Trust Center. Find details on Commvault’s Certifications, Compliances, and audit reports.  News & Events Thu, 13 Aug 2026 03:50:17 +0200 https://community.commvault.com/software-upgrades-and-updates-55/mediaagent-upgrade-from-11-32-to-11-40-failing-with-iisserverroles2012-prerequisite-timeout-12019 Hi Team,We have upgraded our CommCell environment from Commvault 11.32 to 11.40. The CommServe and other MediaAgents were upgraded successfully. However, one MediaAgent is failing to upgrade from 11.32 to 11.40. We are facing the same issue with both: 1. Push upgrade from CommCell Console 2. Manual upgrade using the Commvault 11.40 media kit MediaAgent Details: - Current Commvault Version: 11.32 - Target Commvault Version: 11.40 - OS: Windows Server 2016 Standard - OS Version: 1607 - OS Build: 14393.9060 Error observed during upgrade: "Failed to install IISServerRoles2012 with error code 0xFFFFFFFF." From Install.log, we observed the following: - Timeout period 20 mins for package: IISServerRoles2012 - Started install/update of package: IISServerRoles2012 - Installation of package: IISServerRoles2012 did not complete in expected amount of time - Process name: CVInstallThirdParty.exe - Warning: Installing IISServerRoles2012 timed out - Set application exit code==Failed] - The installer retries the prerequisite installation multiple times and fails each time. Troubleshooting already performed:. Please advise on the recommended resolution before we proceed with the MediaAgent upgrade. Software Upgrades and Updates Wed, 12 Aug 2026 09:41:20 +0200 https://community.commvault.com/virtualization-and-containers-48/when-will-disk-or-at-least-name-filtering-be-available-for-proxmox-and-nutanix-vm-backup-filtering-12014 Hi All,does somebody know when disk, or at least name filtering will become available for Proxmox and Nutanix VM backups?Ever so often VMs have disks assigned containing no content worth to be backed up. Like e.g. sources, lasrge test copies of developers or Update Vaults.With VMWare I am used to exclude such disks easily through disk filters, name filters or storage related ones. Or using the independent disk setting. For Nutanix and Proxmox I can find no such possibilities. Commvault also does not honor the Proxmox backup setting for disks.All filtering there applies to complete VMs only.Running currently 11.36.98, but also tested with 11.44.12.Thanks Virtualization and Containers Wed, 12 Aug 2026 09:40:49 +0200 https://community.commvault.com/software-upgrades-and-updates-55/pre-upgrade-check-failed-when-upgrading-from-11-36-98-to-11-40-63-12018 have the following warning and all of these are coming from deconfigured clients and we cant delete since we still need data  The following pseudo clients and their corresponding physical clients do not have the same software version: The following MediaAgents do not support upgrade with the current operating system installed. The following clients have webserver or webclient installed and need to be upgraded immediately after CS upgrade The following clients have deprecated agents or instances that cannot be upgraded to the new software version. 11.24 has been deprecated in the current version. Please upgrade 11.24 clients to the latest version before retrying CommServe upgrade again. Software Upgrades and Updates Tue, 11 Aug 2026 21:34:50 +0200 https://community.commvault.com/self-hosted-q-a-2/request-for-offline-documentation-file-2022e-nov-28-version-12001 Hello, Teams,I am looking for someone who can share the offline documentation file for the 2022E (11.28) version. Since this version has reached end-of-life / support termination, it is currently difficult to access or review the related documentation. Additionally, all existing links for 2022E (11.28) are currently being redirected to version 11.46, making it hard to find the older references. If anyone happens to possess this legacy offlinedocs file and is willing to share it, I would greatly appreciate your help. Thank you in advance!  Self-Hosted Q&A Tue, 11 Aug 2026 20:23:20 +0200 https://community.commvault.com/developer-tools-integration-and-automation-50/status-of-indexcache-using-cli-restapi-is-there-a-way-to-get-it-6763 Hello,I’m looking a manner to get the IndexCache status using Command Line or RestAPI or qscript, qcommand … in order to automate  some maintenance tasksCommvault version is 11.28. Developer Tools, Integration and Automation Tue, 11 Aug 2026 16:46:47 +0200 https://community.commvault.com/self-hosted-q-a-2/commserve-rebuild-upgrade-path-from-11-32-best-practise-11311 I have a small CommCell with a CommServe on 11.32.115 running on a build of Windows Server that needs a refresh.I could stand up a new VM with the same IP and hostname and do a DR DB restore and I guess I’m back up and running quickly with a clean build?But I noticed Commvault now offer a Linux CommServe and a pre-configured OVA appliance so I’m wondering if this is something I should be looking at instead? The current environment doesn’t use “plans” it’s all traditional storage policies and copies and schedule policies to run jobs out of business hours.I don’t tend to use Command Center I tend to use the Java UI but I guess that’s out of habit.It’s a pretty small and simple environment with just a few Windows file agents and a NAS agent pulling some UNC paths in.What would people suggest please? Self-Hosted Q&A Tue, 11 Aug 2026 13:14:51 +0200 https://community.commvault.com/readiverse-academy-60/commvault-cloud-professional-badge-not-showing-up-on-credly-12013 I passed the Commvault Cloud Professional Certification over a week ago and the badge is not showing up on Credly. I sent two messages to helpdesk@commvault.com and I have had absolutely no responses. Readiverse Academy Tue, 11 Aug 2026 12:20:36 +0200 https://community.commvault.com/software-upgrades-and-updates-55/advisory-id-cv-2026-07-5-cv-2026-07-8-and-cv-2026-07-9-12006 We will eventually upgrade everything to 11.36.114 but what needs this update in order to resolve these vulnerabilities?Is it just the CommServe/WebServer?The Resolution does not state what needs to be updated.“ResolutionSoftware customers upgrade to resolved maintenance release.”https://documentation.commvault.com/upcoming-security-advisories/?id=CV_2026_07_5 https://documentation.commvault.com/upcoming-security-advisories/?id=CV_2026_07_8 https://documentation.commvault.com/upcoming-security-advisories/?id=CV_2026_07_9  Thanks Software Upgrades and Updates Tue, 11 Aug 2026 06:10:53 +0200 https://community.commvault.com/self-hosted-q-a-2/auxcopy-to-tape-performance-11969 I am currently questioning our AuxCopy to tape performance and want to get some input on how to identify the bottleneck.We have multiple plans which all have two copies to tape. One is synchronous and one is selective.Each of the two is consolidated onto another Global Secondary Copy Policy.The storage target are six LTO9 drives with a mixed LTO8 and LTO9 media inventory.The source for the copy is a NetApp StorageGRID S3 backed storage pool with deduplication connected on a 100G fiber network.We have two Media Agents which are both connected to all LTO drives and the NetApp (same VLAN).Looking at the reported speed of the drives in Commvault I get around 130MB/s all of the time.I could confirm this looking at SFP speeds on the FC switch which also stay around this value with rare peaks to around 200MB/s.What I tested already to look for the bottleneck:- only run one AuxCopy Job- run AuxCopy when no other jobs where running- validate drive > 300MB/s throughput with LTO8 media- different multiplexing settings: none, 5, 10, 20- no Hardware compressionTotal throughput with all drives is > 1GB/s but an individual drive always stays in the mentioned speed range.All the testing in my opinion points to a bottleneck in the AuxCopy process itself.Furthermore I wanted to look into the Performance Analysis Tool but unfortunately every job where I looked at the PerfAnalysis.log it was empty.Is it really just a limitation of the software or could there be more to it?I know this is a complex topic but maybe there are some settings I am missing out on here. Self-Hosted Q&A Mon, 10 Aug 2026 09:08:42 +0200 https://community.commvault.com/software-upgrades-and-updates-55/upgrade-from-commserve-11-36-98-to-11-40-12016 With FR40 there is a SQL upgrade that will happen for the CSDB; it will go from SQL2019 to SQL2022.i was told that sql installer will be included on the commvault package? can i download this via commcell console? i dont see any option where it would include sql package? TIA Software Upgrades and Updates Mon, 10 Aug 2026 06:09:47 +0200 https://community.commvault.com/saas-metallic-q-a-42/error-code-82-158-8263 Over the last several days my jobs are getting killed on Metallic because of this error �82:158]. Since we’re on the cloud we don't have any control over Media Agent or storage.  Are other customers seeing this problem as well? I’m still trying to catch up on all my EXO backup, but these problem keep making it difficult to do.  SaaS (Metallic) Q&A Sun, 09 Aug 2026 13:34:12 +0200 https://community.commvault.com/share-best-practices-3/mediaagent-windows-administrative-shares-8241 Hi all,After installing the MediaAgent Package on some Windows Servers (These just require the component and do not not act as a Data Mover or host a DR Share) I get the once a day 64:1142 Critical Code Event logged:  Administrative share are enabled on the MediaAgent XXX which could lead to potential security exploits, please review and take necessary steps.Having reviewed https://kb.commvault.com/article/72274 this article only really seems concerned with disk libraries and DR Shares that use an Admin share in its path. I have 2 servers that this is being logged in event viewer for, yet they only have the default C$, Admin$ and IPC$.  Should Commvault be flagging the C$ as something that should be removed?  Indeed if I apply a reg key (AutoShareServer = 0) the alert is suppressed, but this also removes the Admin$ Share.   Are these alerts in the Event Viewer supposed to be triggered for these default Shares by design or is it being over zealous and picking up these in error?  The Critical Warnings seem to indicate a misconfiguration, but as they are not being use for Mount Paths or DR Shares I wouldn’t think this is the case.   For context this is related to a 11.32 Install.Any input on this would be appreciated. Thanks,G Share Best Practices Fri, 07 Aug 2026 19:06:17 +0200 https://community.commvault.com/self-hosted-q-a-2/override-retention-on-plans-12002 Hi all!I would like to discuss following situation. We are unable to override retention under plan. After turning on the option on “Override restrictions” to give permission to “Allow this plan can be overridden” than select changing the value to “Override optional/required and clicking OK we see no real changes performed.Is it possible that this setting is somewhere blocked or overwritten by another settings? Self-Hosted Q&A Fri, 07 Aug 2026 09:11:11 +0200 https://community.commvault.com/software-upgrades-and-updates-55/update-from-version-11-32-to-11-40-commvault-environment-12012 Good afternoon, everyone.I'd like to ask for your help with a question.We have a client using Commvault version 11.32. They have a deduplication database, a media agent, and their Commserve system installed, as well as SQL Server 2019. They would like to upgrade to Commvault version 11.40. My question is:Will the upgrade from 11.32 to 11.40 be too significant? Or would they first need to upgrade to version 11.36? Also, regarding SQL Server, does the Commvault package include the update, or would it need to be updated manually?Thank you very much, everyone. I look forward to your responses. Software Upgrades and Updates Fri, 07 Aug 2026 07:29:05 +0200 https://community.commvault.com/software-upgrades-and-updates-55/does-a-commvault-agent-upgrade-on-ibm-i-impact-or-disable-ssh-port-22-connectivity-12007 Hello Commvault Experts,I would like to seek clarification regarding the behavior of Commvault agent upgrades on IBM i (AS/400) systems.When an agent upgrade is initiated and pushed from the Commvault Command Center/CommCell Console to an IBM i client, is there any scenario in which the upgrade process could disable, stop, modify, or otherwise affect SSH services (Port 22) on the target IBM i server?We recently observed an SSH connectivity issue following an upgrade activity and are trying to determine whether:The Commvault upgrade process makes any changes to SSH configuration or service status on IBM i. Any Commvault components or upgrade scripts require restarting network services that could temporarily affect Port 22 availability. There are known issues, prerequisites, or documented cases where an IBM i client upgrade resulted in SSH becoming unavailable. Any specific logs on the CommServe, MediaAgent, or IBM i client should be reviewed to verify whether the upgrade had any interaction with SSH services.My understanding is that Commvault agent upgrades should generally not disable IBM i SSH services, as SSH is an operating system service rather than a Commvault component. However, I would appreciate confirmation from anyone who has experience with IBM i client upgrades or has encountered similar behavior.Thank you in advance for your insights. Software Upgrades and Updates Fri, 07 Aug 2026 07:17:38 +0200 https://community.commvault.com/readiverse-academy-60/self-paced-engineer-and-expert-course-12004 Hi, I am a Commvault Partner new to the Community. I would also like to take the self paced Engineer (and Expert if available), but all I see that is available is the ILT paid ($3000) for Engineer and for Expert ($5000) ILT also. Am I looking in the wrong place? (I have the exams in progress but failed miserably not having taken any training prior at all)… Thanks, Tom  Readiverse Academy Thu, 06 Aug 2026 18:57:36 +0200 https://community.commvault.com/getting-started-51/onboarding-on-prem-windows-hyper-v-servers-to-metallic-vm-level-backups-12011 Hi,I have experience with day to day management of Commcell console. But I’m now starting with Commvault cloud and would like to onboard a customers on-prem Hyper-V environment to Commvault cloud.Is there some documentation that somebody can show me to help me with this process? Kind regards,Stephen Getting Started Thu, 06 Aug 2026 15:37:18 +0200 https://community.commvault.com/self-hosted-q-a-2/oracle-incremental-backup-has-been-converted-to-full-12010 Hello, an incremental oracle backupjob was but at the job details (events) I see the following event:  Backup job oxxxxxxx] has been converted to a full (code 38).I looked at the jobmanger log, taskmanger.log on commserve and oracleagent.log on client but I don’t fine why the incremental job is converted to a full backupjob. Maybe someone can tell me what (code 38) exaclly means? A backup is done every day the last full backupjob was from yesterday. regards Roland   Self-Hosted Q&A Thu, 06 Aug 2026 13:29:15 +0200 https://community.commvault.com/self-hosted-q-a-2/huawei-rds-support-12008 Good day allWould there be any information available on Huawei RDS support from Commvault?I’ve been told that it will work using the AWS RDS methodology (will be testing this), but for a customer we would be required to have official support matrixes in place.Perhaps someone has a roadmap on this and is allowed to share some information? Thank you. Self-Hosted Q&A Thu, 06 Aug 2026 10:56:03 +0200 https://community.commvault.com/self-hosted-q-a-2/ms-sql-instant-clone-recovery-points-how-it-works-12003 Hi,Can someone clarify the Instant Clone or “Optimize for table level restore” features?I have multiple SQL Servers. DB admins ask me about possibility to restore single tables instead of whole databases (some of them are huge like 10+ TB).So now I’m testing this on my playground but I’m not sure I get how it works.Creating recovery point / instant clone attach new database to selected instance and on low-level this is VSS snapshot mounted directly from my Commvault disk library to the proxy server. So there is no real data on server - it’s just on my commvault library. Is that correct?Proxy server have to be the server when I have target instance.I can’t restore tables directly to the source database. I can only restore tables to some another databases. So what is the point of this feature?I saw that enabling this cause backup by only 1 stream. Is that true? Self-Hosted Q&A Thu, 06 Aug 2026 10:22:07 +0200 https://community.commvault.com/getting-started-51/is-it-possible-to-use-version-11-28-of-commserve-in-windows-2022-11995 I’m asking because the document in version 11.28 has been deleted. Before upgrading Commvault from version 11.28 to 40, I would like to upgrade the Windows version of the Commserve server to 2022. - After DR backup, format the entire existing Commserve server, then install Windows 2022 - DR recovery after installing version 11.28 of Commserve - Upgrade to 11.40 We plan to proceed with the work in this order.Is it possible to use version 11.28 of Commserve in Windows 2022? Getting Started Wed, 05 Aug 2026 19:49:31 +0200 https://community.commvault.com/self-hosted-q-a-2/rman-failed-to-load-sbt-library-11637 Hi community.We recently configured the Oracle agent on a Linux machine, the instance is discovered and configured. But when checking the readiness, it gets the error below: Connect string: /SBT library path: /backup/catalyst/commvault/Base/libobk.soRMAN failed to load SBT library RMAN-03009: failure of allocate command on c1 channel at 02/24/2026 16:49:34 ORA-19554: error allocating device, device type: SBT_TAPE, device name: ORA-27211: Failed to load Media Management Library ]. Please run Check Readiness on the client to diagnose and resolve the issues. Checking the logs, I see the lines below: 39612 9abc 02/10 16:15:29 ### SetOracleBaseEnv(6236) - Failed to execute script [/backup/catalyst/commvault/Base/Temp/orabase_39612.sh] returnCode d126] output u] errorStr tERROR: ld.so: object '/backup/catalyst/commvault/Base/libCvDllFilter.so' from LD_PRELOAD cannot be preloaded: ignored.bash: /backup/catalyst/commvault/Base/Temp//ulimitquery_67447.sh: Permission denied Does anyone have faced the above errors?Thank you. Self-Hosted Q&A Wed, 05 Aug 2026 18:52:40 +0200 https://community.commvault.com/hyperscale-x-q-a-54/forcasting-in-comvault-11414 We are looking at trends in Commvault to provide forecasting on the onsite storage (Hyperscale . We need to provide the client with possible dates of when the storage will run out based on the past 6 months usage.  We are busy implementing a CV metrics server but not sure if this will provide the result/report we need.   HyperScale X Q&A Wed, 05 Aug 2026 15:16:33 +0200 https://community.commvault.com/getting-started-51/where-can-i-start-downloading-the-security-advisories-12005 Where can I start downloading the Security Advisories CV_2026_07_5, CV_2026_07_8, and CV_2026_07_8? Thank you Arturo.  Getting Started Tue, 04 Aug 2026 19:38:31 +0200 https://community.commvault.com/platform-updates-47/commvault-cloud-platform-release-11-44-lts-webinar-recap-on-demand-11999 View the complete webinar on-demand.  Commvault PresentersSam Curcuruto - Director, Product Marketing  Dinesh Reddy - Director, Product Management  Suzanne Klausner - Director, Global Enablement  Recap & HighlightsThis webinar introduces the Commvault Cloud SaaS and 11.44 LTS platform release and explores how organizations are adapting to a world where data is more distributed, identities are more dynamic, and cyberattacks are moving faster than ever. Resilience is increasingly tied to an organization's ability to secure data, control identities, detect risk, and recover cleanly and confidently following disruption. Platform Release 11.44 reinforces Commvault's commitment to helping organizations move beyond traditional backup toward a unified approach to cyber resilience—enabling teams to protect, detect, recover, and restore with greater confidence in the age of AI. The session includes demos of new innovations around expanded Identity Resilience and Active Directory security capabilities and integration of Threat Scan and Cleanroom Recovery solutions. Summary of Key Innovations across the Release Data Protection  Expanded protection for cyber resilience for cloud, hybrid, SaaS, virtualization, Kubernetes, databases, and emerging AI workloads New workload coverage for platforms including Databricks, Snowflake, Pinecone, Microsoft Power BI, Atlassian Jira, and Google Workspace enhancements    Identity Resilience  Active Directory Vulnerability Assessments Real-time auditing with one-click rollback Expanded identity protection with Okta support  Data & AI Security  Discovery, classification, and governance of structured data across enterprise data sources  AI-aware data access governance powered by Satori Improved visibility into sensitive data and access controls expanding discovery, classification, and risk assessment from unstructured data into structured data and AI data sourcesCyber Resilience  Synthetic Recovery to minimize rollback while recovering trusted data  Expanded Cleanroom Recovery with on-premises support and bring-your-own-storage   New Threat Hunting capabilities, including Hyper Threat Hunting, Deep Inspection, and enhanced threat intelligence   AI Acceleration  Data Activate discovers, governs, enriches, and prepares trusted enterprise data - including backup data- for AI and analytics use cases AI Studio enables organizations to build, customize, and manage AI agents using natural language or prebuilt templates to automate resilience operations MCP Server securely connects AI agents with enterprise systems and Commvault services using the Model Context Protocol  Continue Your Learning Journey Explore these additional resources for a deeper dive into 11.44 and our wider platform capabilties:  11.44 LTS New Features Documentation   Readiverse Academy training and certifications   Readiverse Academy Tech Talks   Community Platform Updates   MCP Conversational AI Demo   SHIFT Nashville 2026 (registration open now)  FAQs What is Resilience Operations (ResOps)?  ResOps is an operating model that turns resilience from a passive checklist into an active discipline by unifying the processes and technologies needed to continuously re-establish trust in data, identities, recoverability, and the ability to bring the business back.  What new identity resilience capabilities were introduced in 11.44?  The release introduces Active Directory vulnerability assessments that identify misconfigurations and exposures, real-time auditing that captures and alerts on changes in Active Directory, rollback capabilities that restore the environment to a known good state, and support for immutable backup and recovery of Okta users, groups, applications, and policies.  What is Synthetic Recovery?  Synthetic Recovery uses AI-enabled intelligence to restore data to a trusted clean state by automatically creating a composite clean point from previous backups. It identifies clean files from earlier backup versions and rebuilds a new trusted recovery point without manual scripting.   What is Hyper Threat Hunting?  Hyper Threat Hunting is a new Threat Scan capability that uses hash-based comparisons against customer-supplied indicators of compromise and indicators of attack to identify compromised data.  What is Deep Inspection?  Deep Inspection adds layered file-level analysis using malware signatures, machine learning, heuristic analysis, and AI-driven encryption detection.  What does Data Activate do?  Data Activate discovers relevant data, identifies sensitive information such as PII, prepares datasets in a controlled way, and makes them available in AI-ready formats. The process includes governance and enrichment to help reduce risk and maintain compliance.  What is AI Studio?  AI Studio allows organizations to build their own agents by describing what they want the agent to do or select from a library of prebuilt agents for common resilience use cases. Agents can be monitored, managed, and integrated with enterprise systems using the Commvault MCP Server.   What training and certification resources are available?  The Commvault Readiverse Academy provides technical training, product guidance, short videos, certifications, instructor-led courses, and Tech Talk webinars focused on Commvault products, cyber resilience, and workload protection. Certifications are available for for customers and partners. If you have additional training questions, contact your account owner or customer success manager, or drop us a note here. Are the new capabilities available for both SaaS and on-premises customers?  Most of the capabilities announced are available for both SaaS and installed-software customers. See the documentation or check with your account owner for details.  Can organizations run multiple Cleanrooms between clouds?  Yes. Multiple Cleanrooms can run at the same time. Cleanrooms are configured to be air-gapped by default; communication between hyperscalers would require additional network configuration.  What is the recommended retention period for immutable backup copies?  Retention requirements depend on an organization's policies. Commvault shared a recommendation of at least 90 days to help cover the median dwell time for many ransomware families, though retention should be tailored to the organization's needs.   This FAQ summarizes questions and answers discussed during the webinar. For complete information, refer to the official Documentation.If you have additional questions, feel free to ask here in the Community or reach out to your account owner.  Platform Updates Tue, 04 Aug 2026 02:00:25 +0200 https://community.commvault.com/self-hosted-q-a-2/manualprefetchtapes-exe-missing-on-linux-commserve-11996 Hi guys,I’m currently evaluating / planning the migration from a Windows CommServe to a Linux CommServe.We are using a Fujitsu ETERNUS CS8000 virtual tape library with VJUK (generic SCSI library) emulation as Tape backend.The Workflow (Prefetch Tapes for Restore) provided by Commvault to prefetch media, that have been migrated from cache, is no longer working on Linux CommServe.The Command ManualPrefetchTapes.exe, that is called by the workflow on Windows, cannot be found in the Linux distribution.Can someone tell me where to get it ?Or is there a newer version of the prefetch workflow available, that does no longer use the external command to initiate the prefetch ?Currently running on V11.40.59BRKlaus Self-Hosted Q&A Sat, 01 Aug 2026 13:51:31 +0200 https://community.commvault.com/self-hosted-q-a-2/rpo-and-rto-reports-from-command-center-11993 Hi:I would like to to know if the RPO and RTO data shown in the reports (https://cloud.commvault.com/commandcenter/#/softwareStore/10370Command Center) from Command Center are generated based in real data (I mean, based on true recovery times from the customer) or are calculated using AI or other ways.  I will appreciate more details and if someone has experience with this report, and also if the report was useful.Thanks,Paul Self-Hosted Q&A Fri, 31 Jul 2026 18:05:20 +0200 https://community.commvault.com/self-hosted-q-a-2/what-caused-this-growth-on-hsx-storage-11997 Hello,I have an HSX storage increased a lot from June to JulyThe storage is a destination for:primary copies secondary copies from another HSX secondary copy for cloud copyWhat is the best way to determine what caused this growth?I tried multiple report but I didn’t find any cause.the capacity license is still the same between June and JulyThanks ! Self-Hosted Q&A Fri, 31 Jul 2026 16:08:49 +0200 https://community.commvault.com/storage-and-deduplication-49/tape-mirroring-6733 Hello, guys  I want to perform a secondary copy to tape, and be able to write the data to tow tapes at once, Same data must be written to tow different tapes that belong to two different pools (main pool and copy pool). The idea is to be able to have mirroed data on tapes that will be stored on different sites (customer policy). Data must be read once from primary store (source) and write at same time to diferent tapes.Customer has a library with 3 drives. Any idea?Regards.   Storage and Deduplication Thu, 30 Jul 2026 20:44:18 +0200 https://community.commvault.com/self-hosted-q-a-2/do-you-have-any-storage-policy-with-no-dedupe-compression-11893 I have a interesting issue.  My AUX copy streams are capping out at 180 GB/h despite having multiple 10 GB WAN links.  I see this issue on a Storage Policy that has dedupe and compression disabled.(due to large unique data being backed up).   Does anyone by chance have a storage policy with no dedupe or compression?   I am really curious to know what speeds you are seeing on your AUX copy streams.   I feel like these should be able to go faster, but having a hard time convincing support that there is something in CV that is restricting it.We have set the nNumPipelineBuffers set to 900 already.  Our Dedupe AUX copies run amazing since there are so many streams for it to work with.  Self-Hosted Q&A Thu, 30 Jul 2026 15:42:27 +0200 https://community.commvault.com/self-hosted-q-a-2/staging-db-recovery-11992 Can someone confirm whether when staging the DB the Command Center isn’t usable by design? The Console works but I can’t seem to get the web UI to load (Please wait while our servers start up. This may take a few minutes.). curl returns the fact it’s running. I replaced the signed certs and all that but it seems it just doesn’t function so I’m wondering if that is expected behavior.thanks Self-Hosted Q&A Thu, 30 Jul 2026 15:38:22 +0200