https://community.commvault.com On the Forum you can ask questions or take part in discussions. https://community.commvault.com/self-hosted-q-a-2/as-build-guide-11920 Hi,I have built a brand new 11.40 CommServe and used the CS recovery tool to dump & upgrade my 11.32 database.I went to run the asbuild guide to document my new build but I see it need the Web Console feature.I try to push this out as getting “Install Software Skipped. Software selected for install is not supported on this client.”   As Web Console is deprecated in 11.40 why do the BOL tell you its needed and secondly is there another way for me to generate an asbuild doc. Thanks   Self-Hosted Q&A Fri, 19 Jun 2026 11:23:24 +0200 https://community.commvault.com/platform-updates-47/updated-proactive-advisory-transition-from-exchange-web-services-ews-to-microsoft-graph-api-11349 Updated advisory as of April 10, 2026. We will continue to provide new updates as we see further developments and updates from Microsoft around their transition. - Commvault Support & Community teamAt Commvault, we are committed to ensuring your data remains resilient and your transitions remain seamless. We are closely monitoring Microsoft’s retirement of Exchange Web Services (EWS) in Exchange Online and are already engineering the path forward for your backup environment.What is Changing?Microsoft is transitioning from the 20-year-old EWS architecture to the modern, REST-based Microsoft Graph API. This shift enhances security via OAuth-based authentication and provides a more unified architecture across Microsoft 365.The TimelinePer Microsoft, this is the planned transition timeline for EWS:June 30, 2026: EWS access blocked for F1, F3, and Kiosk licenses. October 1, 2026: Phased disablement of EWS begins (tenant-controlled). April 1, 2027: EWS permanently retired for all Exchange Online tenants. IMPORTANT: This change applies only to Exchange Online. On-premises Exchange Server environments are not impacted by this deprecation. Commvault Milestone Details We understand that your backup continuity is non-negotiable. Commvault is developing a robust, Graph API-based Exchange backup solution designed to bridge existing API gaps while maintaining the high standards of recovery you expect.Planned Availability: Summer 2026 Target Release 11.44 LTS deployment models supported for both SaaS (Metallic) and Software. Our timeline ensures your environment is "Graph-ready" well before Microsoft begins the phased disablement in October 2026. Dependency on the Microsoft EcosystemAs a Microsoft partner, Commvault’s development timeline is inextricably linked to Microsoft’s API release schedule. While Graph is the future, Microsoft has acknowledged that it does not yet have full feature parity with EWS. What this means for you:Shared Timelines: Our delivery of 11.44 LTS depends on Microsoft releasing stable, production-ready versions of the necessary Graph endpoints. Gap Closure: We are working directly with Microsoft to ensure they address "feature gaps" (such as Archive Mailboxes, Public Folders, and advanced metadata) so that your backup fidelity is not compromised. Proactive Adaptation: If Microsoft shifts their roadmap or delays critical API features, Commvault will adjust our engineering efforts to keep your data protected using the most secure methods available.  Recommended Actions for AdministratorsWhile the transition is still a ways off, there are two key areas to keep on your radar:Licensing Audit: Users on F1, F3, or Kiosk licenses will lose EWS access by June 2026. If these users require backup via EWS until our Summer 2026 release, consider temporary license upgrades (Plan 1/2 or E3/E5). Permissions Prep: Moving to Graph will require reauthorizing Azure AD applications and granting new OAuth scopes. We will provide detailed "how-to" documentation closer to the 11.44 LTS release. Stay TunedWe will continue to share updates, timelines, and guidance here and through our KB. For full Microsoft guidance, take a look at this blog post from their Exchange team and this Microsoft Learn article.  As always, don’t hesitate to post questions here or reach out to your account team. Platform Updates Thu, 18 Jun 2026 19:21:51 +0200 https://community.commvault.com/community-feedback-31/documentation-feedback-missing-os-compatibility-requirement-for-vm-threat-analysis-11494 I would like to provide feedback on the documentation related to Virtual Machine Threat Analysis.The current documentation explains Threat Analysis behavior mainly from a Linux perspective, but it does not clearly mention OS compatibility requirements between the Threat Scan Server and the guest OS of the VM being scanned.Based on validation in multiple environments, the following behavior is observed: Linux Threat Scan Server → supports Linux VM threat analysis Linux Threat Scan Server → does not support Windows VM threat analysis Windows VM threat analysis works correctly only when a Windows Threat Scan Server is used This indicates a design requirement, not a troubleshooting issue: Windows VMs must be scanned using a Windows Threat Scan Server Linux Threat Scan Server is intended for Linux VMs only This requirement is currently not clearly documented, which may lead to incorrect design assumptions during deployment. Community Feedback Thu, 18 Jun 2026 14:23:25 +0200 https://community.commvault.com/storage-and-deduplication-49/dell-emc-powerscale-ndmp-backup-copy-using-higherend-port-11918 Good day to you all,I am experiencing with our Dell EMC PowerScale NDMP IntelliSnap backups across our two CommCell environments.Context: We have two CommCell environments configured to back up Dell EMC PowerScale shares to a HyperScale target. Currently, the shares are split between the two CommCells.The Issue: While the snapshot backups for both CommCells complete successfully, the Backup Copy job for CommCell 1 is consistently failing.Upon investigation, we identified that for CommCell 1, the data movement from the PowerScale server to the MediaAgent is defaulting to a higher-end port/interface instead of the expected 10000 port. Interestingly, CommCell 2 is configured similarly and is performing its backup copies without any issues. Kindly advise on this. Robert.R Storage and Deduplication Thu, 18 Jun 2026 09:52:28 +0200 https://community.commvault.com/virtualization-and-containers-48/change-storge-policy-on-vmgroups-11914 Hi, I’m chatting with Commvault chat bot and I have a question. Can someone explain what happens in the following case:I have a VM group that is assigned to Storage Policy X with deduplication, and incremental backups are running there with a synthetic full on Sundays. I then change the VM group’s Storage Policy to Y with a new deduplication database. The chat says that a new full backup is not triggered automatically—instead, incremental backups continue on the new storage.“The practical consequences for VM groups (virtualization, Index V2)—such as no automatic full, and the inability to restore from incrementals after a policy change—are documented mainly in Knowledge Base articles (KB62892, KB62688) and action_items.”However, those incrementals cannot be restored because the new database does not have a physical (true) full backup, and a synthetic full also cannot be created because there is no full.So why isn’t there any warning or information when changing the Storage Policy or Plan that, in the case of a VM group, a manual full backup must be triggered? Virtualization and Containers Wed, 17 Jun 2026 15:27:20 +0200 https://community.commvault.com/self-hosted-q-a-2/how-to-create-query-regarding-ticket-creation-without-job-id-or-error-code-11915 Dear Team,We would like to know how to raise a support ticket for a general query that is not related to any backup failure.We attempted to create a ticket; however, the portal requires the Job ID and Error Code fields to be filled in, which are not available for general queries or configuration-related questions.Could you please advise on the correct procedure for raising a ticket in such cases?Thank you for your assistance. Self-Hosted Q&A Wed, 17 Jun 2026 14:36:55 +0200 https://community.commvault.com/self-hosted-q-a-2/unable-to-log-in-using-commvault-configuration-helper-interactivebrowsercredential-authentication-failed-11917 (CV 11.40.46)Running the Commvault 365 helper to create apps.First run, it checks prerequisites, installs Microsoft graph module (I think) and asks user to launch the app again.Then trying to click “Global Admin Login”.It fails.10:16:12::pid = 27764]  Current effective execution policyoUnrestricted]. This is should be either 'RemoteSigned' or 'Unrestricted'10:16:12:6pid = 27764]  Powershell version 5.0 checked.10:16:12:1pid = 27764]  Microsoft.Graph module checked.10:16:12::pid = 27764]  preReqCheck - End10:16:13:0pid = 27764]  Login button clicked10:16:13:1pid = 27764]  doLogin - Start10:16:16:tpid = 27764]  PowerShell script returned error: 'System.Management.Automation.Internal.ObjectReader', 'InteractiveBrowserCredential authentication failed: A window handle must be configured. See https://aka.ms/msal-net-wam#parent-window-handles'10:16:16:spid = 27764]  doLogin - End10:16:16:Epid = 27764]  Failed - Failed to login.Exception excuting script, please check logs.I have tried from local PC, RDP, and a server through vcenter.Known issue? Self-Hosted Q&A Wed, 17 Jun 2026 09:21:18 +0200 https://community.commvault.com/self-hosted-q-a-2/edit-reports-results-in-sad-face-11646 Literally - So did I miss some release notes that editing reports is no longer a thing? I have more than one CommCell doing this and I only noticed it when our backup summary reports suddently turned to “garbage” with essentially no content.11.40.34thanksI see I am late to the discussion in the Report builder thread. You guys have no idea how frustrating this is. OR, maybe you do by the looks of that other thread? Self-Hosted Q&A Tue, 16 Jun 2026 20:29:14 +0200 https://community.commvault.com/readiverse-academy-60/new-readiverse-academy-certification-tiers-are-here-11844  We’re excited to introduce a new, tiered certification path in Readiverse Academy, designed to help Commvault learners build the skills you need to operate, secure, and recover with confidence. As Commvault Cloud environments continue to evolve, teams need clear, role-based learning paths that support real-world responsibilities — from platform administration and workload protection to cyber resilience and recovery readiness. The new Readiverse Academy certification structure gives learners a guided path from foundational knowledge to advanced cloud engineering expertise. This is not a reset. It is a clearer roadmap for what to learn next.  What’s New The programme now includes four certification tiers:  Commvault Cloud Practitioner – foundational platform and cyber resilience knowledge  Commvault Cloud Specialist – expanded operational, workload, and security depth  Commvault Cloud Professional – advanced recovery and workload expertise, including Cloud Rewind or Cleanroom Recovery coursework  Commvault Cloud Expert – advanced cloud engineering and resilience leadership, including Cloud Engineer coursework, advanced feature courses, Cloud Rewind, and Cleanroom Recovery  Each tier builds on core skills across platform knowledge, cyber resilience, and workload or feature expertise. Learners can complete individual courses or follow the required path toward certification.   Already Completed Readiverse Academy Courses? If you have already completed courses or earned certifications in Readiverse Academy, your progress still matters. Existing certifications continue to reflect your accomplishments with previous Commvault product releases. The new certification tiers are aligned to Commvault’s expanded cyber resilience portfolio across Commvault Software, Commvault SaaS, and hybrid environments. There is no direct progression from previous certification tracks into the new programme, but learners who are already familiar with Readiverse Academy are well positioned to continue building toward the new tiers.  Who Should Explore the New Courses? These certifications are designed for learners working across Commvault environments, including:  Platform administrators  Security specialists  Cloud engineers  Workload owners  Teams responsible for data protection, recovery, and cyber resilience  Courses are available for self-paced learning, with select courses also offered in instructor-led formats.  How to Get Started Visit readiverse.commvault.com to explore the course catalogue and certification paths. A few recommended starting points:  New to Commvault Cloud? Start with the Commvault Cloud Administrator course.  Focused on recovery readiness? Explore Cyber Resilience, Cloud Rewind, or Cleanroom Recovery.  Supporting specific workloads? Browse the available workload and feature courses.   For Our Partners As a Commvault partner, you’ll build the same validated skills across platform administration, cyber resilience, and recovery, so you can confidently deliver, secure, and recover environments at scale.Your certification path aligns to Administrator and Cyber Resilience Engineer roles, with consistent course content across workloads, security, Cloud Rewind, and Cleanroom. Course titles may vary slightly, and partner-exclusive modules are included to support your role.As always, access Readiverse Academy through the Partner Portal to start or continue your certification journey and track progress. The Learning Plan and automation to grant certifications and badges is in progress and is intended to be implemented by Friday, June 5th - any courses completed prior to that time will still count towards the certification! FAQs Q: What is the purpose of the Readiverse Academy certification program?A: The program provides a structured, skill-based learning path that helps professionals progress from basic platform knowledge to advanced cloud engineering expertise. It aligns training with real-world responsibilities to enable learners to apply their knowledge effectively in complex environments.Q: What are the different certification tiers available?A: There are four tiers: Commvault Cloud Practitioner, Specialist, Professional, and Expert. Each level builds on the previous one, increasing in technical depth, operational scope, and leadership capability.Q: Who should enroll in Readiverse Academy courses?A: The courses are designed for platform administrators, security specialists, cloud engineers, and workload owners working across SaaS, software, and hybrid environments. Each role can follow a tailored learning path based on their responsibilities.Q: How are the certifications earned?A: Certifications are achieved through a combination of coursework, hands-on labs, and validated assessments. As learners progress, they demonstrate increasing levels of expertise across platform, security, and workload domainsQ: What happens to existing Readiverse Academy certifications?A: Existing certifications remain valid as proof of past expertise but are tied to earlier product releases. As those releases are retired, the certifications will reach end of life, encouraging learners to transition to the new program.Q: How can someone get started with the new program?A: New learners can begin with the Commvault Cloud Administrator course, while existing users can log in to continue their progress. Additional courses are available based on specific goals, such as workload management or cyber resilience strategies.  Readiverse Academy Tue, 16 Jun 2026 18:32:39 +0200 https://community.commvault.com/share-best-practices-3/remove-configuration-policies-exchange-policies-start-using-retention-storage-policy-11909 We are currently using Configuration policies for Exchange online. It ignores the Retention time of the storage policy. I want to start using the retention settings of the Storage policy again.   Is there a reason that you would use Configuration Policies for Exchange? Can you not just use te retention time of a plan or storage policy?  Share Best Practices Tue, 16 Jun 2026 09:16:34 +0200 https://community.commvault.com/self-hosted-q-a-2/what-naming-conventions-do-you-use-for-schedules-looking-for-inspiration-11912 Hi,I'm curious about your standards and strategies for schedules/schedules policies names (I'm not using plans). I saw this topic: What is your naming convention for schedule policies? | Community but maybe someone has fresh idea.We have VMs, DBs, FS and more. We have about 80 schedules. For a long time we were using something like: DC1-VM-I_I_I_I_I_F_N-21:00 which means: Location, VMs, Mon-Fri Incremental, Saturday Full, Sunday none, 9 PM another example: MSSQL-N_SF_N_SF_N_F_N-21:00-LOGS_4H - I think it's clear (SF - Synthetic Fulls, makes no sense here but it’s just example) But in reality, including DC name doesn't make much sense. There was also no good way to include the incremental backup time if it was different from the full backup time. And it turned out to be better to keep logs in separate schedule policy because it's easier to resue.Now I'm thinking about something like: VM / Inc Daily / Full Sat 21:00 MSSQL / SFull Tue, Thu / Full Sat 21:00 MSSQL / Logs 4h I think it's much easier to read. The Downside is that you can't easily include information like "no backup on Sunday" without hurting readability.Another thing: it would be nice to have these schedules numbered somehow, because when associating a schedule policy with a subclient, they appear in alphabetical order. Ideally, I'd like all full backups to be grouped by time order instead.Share your ideas. It's not the most important thing, but I like when everything is intuitive and easy to use. Self-Hosted Q&A Tue, 16 Jun 2026 08:04:58 +0200 https://community.commvault.com/developer-tools-integration-and-automation-50/arlie-public-rest-api-access-10864 Is there a plan to get public rest api access to arlie.commvault.com ?I need to corelate my own exctraction tool to propose local admin some troubleshooting steps.thx !  Developer Tools, Integration and Automation Mon, 15 Jun 2026 18:58:23 +0200 https://community.commvault.com/self-hosted-q-a-2/unable-to-restore-via-guest-files-and-folders-11910 We've been using CommVault for several years and have consistently been able to perform backups and restores without any issues. Recently, however, I received a request to restore a file located on a .vhdx drive.To retrieve the file, I attempted to use the Guest Files and Folders restore option, which I have successfully used in the past. When I select View Content, the system begins loading the data but then fails and displays the following error message:We are currently running on CommVault version 11.36.102 (We recently upgraded CommVault from 11.36.80 because of this issue and we thought a fix had been implemented in .84 - but this might be different to what we thought)Has anyone encountered this issue before or can suggest any troubleshooting steps?Thanks in advance. Self-Hosted Q&A Mon, 15 Jun 2026 15:49:22 +0200 https://community.commvault.com/self-hosted-q-a-2/commvault-postgresql-cluster-automatic-master-node-selection-after-failover-11601 Hello,We are experiencing a challenge with Commvault and PostgreSQL in a clustered environment and would like to ask if there is a supported or recommended approach.Environment PostgreSQL cluster with 1 Master and 3 Standby nodes Automatic failover managed by Patroni Commvault PostgreSQL agent is configured at the cluster level Current Behavior Commvault is able to detect failover events correctly. However, when the Master role changes, Commvault does not automatically prioritize the new Master node for backups. After a failover, we must manually move the new Master node to the first position in the cluster client configuration. QuestionIs there: A native Commvault feature, or A supported best practice that allows Commvault to automatically switch backup operations to the active PostgreSQL Master node after failover, without requiring manual reordering of cluster nodes?  Self-Hosted Q&A Mon, 15 Jun 2026 11:43:19 +0200 https://community.commvault.com/self-hosted-q-a-2/aws-aurora-postgresql-tag-support-11587 Hello Dear AWS Team,Did you have plan the support of TAG in AURORA POSTGRESQL  ? AWS tag is available for many worlkioad, is there unknow limitation to do not have them on AURORA ?Thx Self-Hosted Q&A Mon, 15 Jun 2026 11:41:53 +0200 https://community.commvault.com/storage-and-deduplication-49/synthetic-full-failures-after-migration-11906 We recently migrated our Commserve to a new physical server and now several weeks post migration we are getting errors on about 90% of our synthetic fulls when they reach the end of the job, they will continously run at 99% but looking at the synth full logs we see alot of this:30236 5280 06/05 12:34:18 13071395 SdtDecryption::ProcessBuffer:218 Cannot decrypt data for afid [28434509]. cur_afid [28725857], orig_afid [28434509]30236 574c 06/05 12:34:18 13071395 SdtDecryption::ProcessBuffer:218 Cannot decrypt data for afid [28434509]. cur_afid [28725857], orig_afid [28434509] The event viewer gives the generic Unable to communicate with Media Agent or Pipeline error. Opened a high priority ticket about a month ago and we’re being told we need to seal every DDB store in our environment and re-base. We have several thousands of VMs with some over 60TB in size. I feel like re-basing is going to take weeks, and we may not even have enough storage to do it. Any other thoughts or ideas would be VERY much appreciated. We had to re-install the software a few times on the new box - They suspect that somehow when the CSDB was moved from the old physical hardware to the new that somehow jobs were written in-between this time that are causing issues but we were very careful during the migration, I selected new DB and used the CSDB Recovery tool after with someone from support on the line the whole time and making sure the services on the old hardware were never started at the same time.The only other issue we had was the Replace Media Agent tool failed on some mount paths, but I assume we’d be looking at different issues in the logs. Storage and Deduplication Thu, 11 Jun 2026 22:28:21 +0200 https://community.commvault.com/getting-started-51/why-backup-job-is-pending-because-access-node-is-overloaded-9973 I got the following error when backup a vm:Error code: [19:2601]Description: The job is pending because all access nodes to launch the job are overloaded.Source: cms01109c1us02, Process: JobManagerI have no idea what the error mean. I run the backup gateway on my Windows to backup a remote VMware virtual machine. Getting Started Thu, 11 Jun 2026 17:01:40 +0200 https://community.commvault.com/storage-and-deduplication-49/aix-datadomain-ddboost-over-fiber-san-11891 Hi,How may I know if my Aix environment is supported with DataDomain DDBoost over fiber?  Commvault Version: 11.40 release 22Commvault Media Agent SO: AIX 7.1/7.2 We have a large Oracle DB with 50Tb that we would like to protect. Storage and Deduplication Thu, 11 Jun 2026 15:40:21 +0200 https://community.commvault.com/self-hosted-q-a-2/how-to-delete-last-backup-job-from-disk-library-11907 Our Commvault disk library has Storage Compliance Lock enabled. The retention setting is 7 days and 1 cycle. How can we delete the final backups of servers that have been decommissioned and will no longer be backed up? Will these backups occupy space in my disk library forever? IS there a way do delete the jobs ? Self-Hosted Q&A Thu, 11 Jun 2026 08:08:22 +0200 https://community.commvault.com/news-events-7/readiverse-academy-tech-talks-webinar-series-11903  Readiverse Academy is launching a new Tech Talks webinar series designed to help customers learn from experts, hear practical insights, and deepen their resilience skills. These technical, practitioner-focused sessions bring together Commvault experts and experienced practitioners to share real-world guidance, lessons learned, and best practices you can apply in your own environment.The first session takes place on June 18, with additional webinars planned throughout the year. 2026 Tech Talks Schedule and Upcoming Sessions Date Topic Time (US ET) Registration Link 18 June 2026 Using Storage Accelerator to Optimize Cloud Backups 09:00 am Register here 02 July 2026 Adopting Command Center for Console Users 09:00 am Link Pending 20 July 2026 Securing Commvault Infrastructure: 3 Key Practices 09:00 am Link Pending 03 Aug 2026 Commvault Networking 101 09:00 am Link Pending  What to ExpectPractitioner-Led: Real engineers and SME’s sharing what's actually working in production. Focused Format: 60-minute sessions with a tight agenda, always ending with live Q&A. Actionable Takeaways: Every talk ends with clear next steps, resources, and recommendations you can apply in your environment. On-Demand Access: Recordings available for all registered attendees after the live session. Who Should Attend? Tech Talks are designed for Commvault customers who want to get the most from their environments and stay current with proven best practices. Whether you're a backup administrator, data protection professional, architect, engineer, or technical leader, these sessions offer practical insights to support your day-to-day work. Additional sessions and registration details will be added as they become available.Register and subscribe to this article today and join the conversation as we learn, connect, and share best practices across the Commvault community.    News & Events Wed, 10 Jun 2026 18:47:13 +0200 https://community.commvault.com/self-hosted-q-a-2/postgresql-running-on-a-windows-cluster-11908 Hi all. Is it possible to backup PostgreSQL via a Windows cluster? The scenario is, that a team wants to install PostgreSQL on two Windows servers running a Windows cluster with shared disks, like you do with MSSQL. They want to put the log and data on a shared drive that runs on the active server and this drive can fail over to the passive node.  Is this scenario even possible to backup or is only possible with the PostgreSQL cluster client (pseudo-client) with a master and a standby server? Regards-Anders Self-Hosted Q&A Wed, 10 Jun 2026 15:12:16 +0200 https://community.commvault.com/news-events-7/community-all-stars-get-to-know-jos-meijer-11412 As we celebrate the official launch of our Community All Stars program and SHIFT 2025 events, we’re delighted to share a series of podcast interviews with several of our All Stars and top contributors and experts. Commvault’s ​Chris Mierzwa (@cmierzwa), Sr. Director of Global Resilience Programs, sat down recently with ​@Jos Meijer, Technical Lead, Backup & Recovery at Databalance - and Commvault Certified Expert - to reflect on his career in data protection, industry trends, and the importance of Community in our space.   Enjoy getting to know Jos better! You can connect with him on the Community here and on LinkedIn here. On behalf of the Commvault Community, Readiverse, and Customer Marketing teams, we appreciate your insights, contributions, and willingness to help others!​@Damian Andre ​​@Sougato Roy ​@Cara ​@Caroll   News & Events Tue, 09 Jun 2026 20:53:09 +0200 https://community.commvault.com/storage-and-deduplication-49/consolidating-mount-paths-during-media-agent-hw-refresh-11905 Hi all, I’m planning on replacing our MA server, and I just needed a sanity check on the Replace Media Agent App and Move Mount Point processes. The old MA has a Disk Library with 7 mounth paths, most of which are iSCSI LUNs from a couple different arrays. The new MA will have much more direct attached storage, so I’m plannin on just 2 mount points. If I run the Replace Meda Agent App process, and let it run the Move Mount Point process, am I able to consolidate the old mount paths down to 2 during this process, and specify the destination of each of the source MP’s?  I assumed that I can because the Move Mount Path function in the Commcell console offers me the option to move it to an existing device, however the documentation says: The move mount path operation overwrites the destination mount path. Therefore, ensure that the destination mount path is an empty folder.  Can anyone offer any clafification?Thanks! Storage and Deduplication Tue, 09 Jun 2026 14:11:05 +0200 https://community.commvault.com/self-hosted-q-a-2/what-is-the-best-practice-when-it-comes-to-the-number-of-buckets-to-create-when-using-cloud-library-using-s3-netapp-storagegrid-11902 What is the best practice when it comes to the number of buckets to create when using  Cloud Library using S3 Netapp Storagegrid?Is there a performance gain/benefit of using more than 1 S3 Netapp Storagegrid bucket in one Cloud Library using S3. Appreciate any thoughts, suggestions or even any documentations available online which can explain the pros and cons Self-Hosted Q&A Mon, 08 Jun 2026 18:53:36 +0200 https://community.commvault.com/self-hosted-q-a-2/enabling-hardware-encryption-on-auxiliary-copy-to-tape-11904 Hi, I want to enable hardware encryption in the copies  to the tape library. I have enabled hardware encryption from Control Panel - System - Encryption - Hardware Encryption - use hardware encryption - No Access. However when I try to enable hardware encryption in the storage policy level, the option is greyed out. Kindly advise how to enable it on the Storage Policy level. Im running Commvault 11.40 and the tape library is a Fujitsu Eternus LT40 S2 with HP Ultrium 6 tape drive. Self-Hosted Q&A Mon, 08 Jun 2026 16:51:06 +0200 https://community.commvault.com/storage-and-deduplication-49/intellisnap-support-for-netapp-asar2-11323 NetApp is currently selling the successor to the ASA (SAN Only), the ASAr2, at an attractive price. Basically, it is a system from the ONTAP family, like the FAS or AFF systems. Unfortunately, the API has changed considerably, and Commvault does not yet support the ASAr2 API. I’ve heard that integration is being worked on. Is there a timeline for this?We have a few projects where Commvault (new customer) and NetApp would be a good combination. Storage and Deduplication Mon, 08 Jun 2026 13:56:25 +0200 https://community.commvault.com/software-upgrades-and-updates-55/hyperscale-edge-update-version-media-agent-method-11901 Hi guys, I installed Hyperscale Edge version 11.40.12, while my CommServe is version 11.40.47 and the client is 11.40.47.Can I update Hyperscale Edge manually using the CommServe installation file which is a full media kit so that all versions are the same? Software Upgrades and Updates Mon, 08 Jun 2026 09:22:36 +0200 https://community.commvault.com/software-upgrades-and-updates-55/11-40-commvault-media-kit-windows-installation-issue-11899 My goal is to install Commvault on a standalone server and back up the server's own data to tape.During the installation, under Server Information, when I enter IP:8403, I receive the following error:"The server is not running on the remote computer."This is the first-time installation of Commvault on this server, and it will be configured as both the CommServe and MediaAgent. Software Upgrades and Updates Fri, 05 Jun 2026 11:02:30 +0200 https://community.commvault.com/virtualization-and-containers-48/upgrade-from-vsa-v1-to-v2-what-happens-to-backupset-structure-11897 Hi,I have some questions about the workflow for upgrading: VSA V1 to V2 Migration Workflow.In VMWare we have not only the defaultbackupSet but also many other backupSets where we sort different subclients.As far as I’ve understood, the backupSets are being considered legacy, and VMGroup can only be created it in the default backupset.What will happen to all of the subclients in the other backupsets under the client if I would run this workflow?Would they all go into the defaultBackupSet or would the new client maintain the structure of the backupSets and now VMGroups, even though they are not the defaultBackupSet. Does anyone have any experience with this? Kind regards,Daniel Virtualization and Containers Fri, 05 Jun 2026 09:08:08 +0200 https://community.commvault.com/self-hosted-q-a-2/rman-failed-to-load-sbt-library-11637 Hi community.We recently configured the Oracle agent on a Linux machine, the instance is discovered and configured. But when checking the readiness, it gets the error below: Connect string: /SBT library path: /backup/catalyst/commvault/Base/libobk.soRMAN failed to load SBT library RMAN-03009: failure of allocate command on c1 channel at 02/24/2026 16:49:34 ORA-19554: error allocating device, device type: SBT_TAPE, device name: ORA-27211: Failed to load Media Management Library ]. Please run Check Readiness on the client to diagnose and resolve the issues. Checking the logs, I see the lines below: 39612 9abc 02/10 16:15:29 ### SetOracleBaseEnv(6236) - Failed to execute script [/backup/catalyst/commvault/Base/Temp/orabase_39612.sh] returnCode d126] output u] errorStr tERROR: ld.so: object '/backup/catalyst/commvault/Base/libCvDllFilter.so' from LD_PRELOAD cannot be preloaded: ignored.bash: /backup/catalyst/commvault/Base/Temp//ulimitquery_67447.sh: Permission denied Does anyone have faced the above errors?Thank you. Self-Hosted Q&A Fri, 05 Jun 2026 09:05:58 +0200 https://community.commvault.com/virtualization-and-containers-48/olvm-rhv-restore-parameters-11862 Hi All,I’m running 11.40.42 version and while restoring VM to OLVM 4.4.10.7 (RHV) I’ve encounter two issues:target VLAN has not been set correctly. Orginal VLAN has been preserved.  cross-hypervisor restore failed due to problems with attaching disk to VM. It looks like new VM does have Other OS type set instead of Oracle Linux which prevents attaching disk in SCSI mode. I’ve set additional attribute to not delete disk after failed restore and was able to create VM, attach disk and start VMI’m wondering if those two issues are releated and commvault has problems with restoring proper metadata? Anyone encounter similar issues?   Virtualization and Containers Fri, 05 Jun 2026 05:54:25 +0200 https://community.commvault.com/self-hosted-q-a-2/what-is-cvfandmsvc-process-11890 Hi Team, we found a process named CvFanDmSVC installed and running in commvault base directory, but we couldn’ t find any information about this process. This process ran even though the backup wasn't running. Why does it run, and what is its purpose? CvFanDmSvc Properties and tagsMain technologyOtherBitness64-bitCommand line args/opt/agents/commvault/Base/CvFanDmSvcEXE nameCvFanDmSvcEXE path/opt/agents/commvault/Base64/CvFanDmSvcPorts Self-Hosted Q&A Fri, 05 Jun 2026 05:49:51 +0200 https://community.commvault.com/self-hosted-q-a-2/enabling-arlie-11841 Team,We have commvault On-Prem with version 11.40.6 and planning to enable Arlie.Please let me know if we need to buy separate license or it included in capacity-based license?and also, I want to understand the steps to enable Arlie when checked documentation its very highlevel.Enabling Arlie  Self-Hosted Q&A Fri, 05 Jun 2026 05:00:46 +0200 https://community.commvault.com/self-hosted-q-a-2/install-windows-update-workflow-not-working-after-update-to-11-42-11883  Hi All. We have upgraded from 11.32 to 11.42.90 and after the upgrade the “install windows update” workflow is not working anymore, it gives the below error: Anyone knows why this is happening? Thanks-Anders   Self-Hosted Q&A Wed, 03 Jun 2026 15:59:07 +0200 https://community.commvault.com/self-hosted-q-a-2/openstack-cbt-8428 Hello.I saw in https://documentation.commvault.com/v11/essential/changes_in_feature_release_11_24.htmlthat CBT is no longer supported.Could you please tell me if there exists a plan to re-add CBT support? Victor Self-Hosted Q&A Wed, 03 Jun 2026 15:14:46 +0200 https://community.commvault.com/self-hosted-q-a-2/why-ddb-q-i-times-are-different-across-partitions-11885 So we have 4 new beefy media agents all identical with multiple SSD drives in each. We host multiple DDB’s on these in a 4 way grid. Details below for 2 of the DDBs.DDB117:MA01 - partition 1 - 3.77TB. 280,012,213 unique blocks, 800us Q&I timeMA02 - partition 2 - 3.75TB, 280,013,171 unique blocks, 656us Q&I timeMA03 - partition 3 - 3.68TB, 280,000,417 unique blocks, 682us Q&I timeMA04 - partition 4 - 1.71TB, 279,998,959 unique blocks, 86us Q&I time DDB118: (Same hardware)MA01 - partition 1 - 3.77TB, 316,416,711 unique blocks, 198us Q&I timeMA02 - partition 2 - 3.75TB, 316,456,547 unique blocks, 176us Q&I timeMA03 - partition 3 - 3.68TB, 316,508,932 unique blocks, 181us Q&I timeMA04 - partition 4 - 1.71TB, 314,526,253 unique blocks, 85us Q&I time Any ideas on why MA04 shows much lower Q&I times than MA01/02/03 in the same DDB? Also, why would DDB117 have such higher Q&I times than DDB118? Thanks. Self-Hosted Q&A Wed, 03 Jun 2026 14:15:31 +0200 https://community.commvault.com/self-hosted-q-a-2/do-you-have-any-storage-policy-with-no-dedupe-compression-11893 I have a interesting issue.  My AUX copy streams are capping out at 180 GB/h despite having multiple 10 GB WAN links.  I see this issue on a Storage Policy that has dedupe and compression disabled.(due to large unique data being backed up).   Does anyone by chance have a storage policy with no dedupe or compression?   I am really curious to know what speeds you are seeing on your AUX copy streams.   I feel like these should be able to go faster, but having a hard time convincing support that there is something in CV that is restricting it.We have set the nNumPipelineBuffers set to 900 already.  Our Dedupe AUX copies run amazing since there are so many streams for it to work with.  Self-Hosted Q&A Wed, 03 Jun 2026 14:14:09 +0200 https://community.commvault.com/self-hosted-q-a-2/restapi-for-monitoring-11889 Hi All, we would like to build our own montoring for Commvault over the rest api. My Question now is regarding the commserve failover. We are running 2 Comsmerve in 2 Datacenters with the build in commserve failover. Now when we use rest api we need to connect to the comsmerve but when the failover planed or unplaned occures the rest api commands run into nirvana.  Do you have an idear or an solution what we can to to run the api commands againts both ?  Self-Hosted Q&A Wed, 03 Jun 2026 08:41:21 +0200 https://community.commvault.com/self-hosted-q-a-2/migrating-tape-library-to-hyperscale-edge-and-retiring-old-mediaagent-best-practices-known-issues-11858 I am planning an infrastructure refresh where I need to retire an existing MediaAgent and migrate its FC-attached tape library to a newly deployed Commvault HyperScale Edge node.My main focus is ensuring data path consistency, avoiding any library deconfiguration, and maintaining restore capabilities. The planned high-level workflow is: Re-zone the FC tape library to the new HyperScale Edge node. Validate OS-level hardware detection on the Edge node. Use Expert Storage Configuration to perform Exhaustive Detection, adding the new Edge MA to the library while keeping the existing configuration intact. Execute "Change Data Path" on the relevant Storage Policy Copies to point to the new Edge MA. Perform standard MediaAgent Retirement on the old node. I am looking for technical validation of this workflow. Specifically: Are there any HyperScale Edge-specific prerequisites or limitations regarding direct-attached or FC-switched tape libraries? What are the known issues regarding existing Drive Pools/Master Drive Pools during the Data Path change in this specific scenario? Are there any specific CLI commands recommended for verifying the SCSI paths natively on the HyperScale Edge Linux OS before triggering the Exhaustive Detection? I am looking for validated field experience and references to official Commvault documentation. Self-Hosted Q&A Wed, 03 Jun 2026 06:01:24 +0200 https://community.commvault.com/getting-started-51/erro-restore-de-fs-com-erro-error-code-14-286-description-index-reconstruction-failed-reason-restore-of-index-11892 Error Code: [14:286]Description: Index reconstruction failed. Reason [Restore of Index logs failed from media [lenovo_disklib2 ]. Please check whether media is in library and retry.].Source: baas-media04, Process: BrowseDear! This is a file system restore (dump_log) that is failing at 5% completion. Previously, we had conflicts with backup jobs running on the same server, so I created a Blackout Window schedule to prioritize the restore. However, I have a DDB_Reconstruction job running, which I believe might be causing the conflict. This is why it's generating this failure. Could you please validate this?Best Regards,Sirlene Getting Started Tue, 02 Jun 2026 23:51:17 +0200 https://community.commvault.com/community-feedback-31/overpriced-11895 When did support get so outrageously overpriced? Community Feedback Tue, 02 Jun 2026 22:44:52 +0200 https://community.commvault.com/news-events-7/berlin-buzzwords-join-commvault-s-rahul-goswami-for-session-on-zero-downtime-index-upgrade-in-apache-solr-on-demand-11822 For any of our community members in Germany or planning to attend Berlin Buzzwords, be sure to join Commvault principal engineer ​@Rahul Goswami at the Berlin Buzzwords Conference on June 9, 2026. Session: Zero downtime index upgrade in Apache SolrIn his talk, Rahul will explore how Apache Solr introduced the capability to upgrade an index in-place with zero downtime. This upgrade path helps prepare the index for a future Solr major version upgrade without needing to recreate the index from source as is the case with Lucene based search engines today. About Rahul GoswamiRahul is an Apache Solr committer and a Principal Software engineer on the search infrastructure team at Commvault. He has spent over a decade working in the search field, and is passionate about the domain.He loves to get into the guts of how things work and is an active member of the Apache Solr and Lucene community. What is Berlin Buzzwords?Berlin Buzzwords is Europe’s leading conference for modern data infrastructure, search and machine learning and is focused on open source software projects. At #bbuzz leading experts present, demystify and educate an international audience on a range of modern industry trends. News & Events Tue, 02 Jun 2026 19:15:46 +0200 https://community.commvault.com/news-events-7/tech-talk-using-commvault-s-storage-accelerator-to-optimize-cloud-backups-11879 Join us for the first Readiverse Academy Tech Talk, a new series of technical and enablement webinars for our customers and end users.  As organizations scale cloud environments, backup performance and cost optimization become increasingly critical. Traditional approaches often struggle with inefficiencies, leading to longer backup windows, increased storage costs, and suboptimal resource utilization.  In this Tech Talk, our Commvault technical SMEs will explore how Storage Accelerator can help you overcome these challenges by improving data transfer efficiency and optimizing cloud backup performance. Join Biswanath Das, Sr. Technical Trainer, and Prasad Nara, Sr. Manager, Development, to walk through practical strategies and real-world use cases, including:How Storage Accelerator improves cloud backup speed and efficiency   Techniques to reduce cloud storage and egress costs   Best practices for optimizing backup performance in hybrid and cloud environments   Key considerations for deploying and configuring Storage Accelerator   Live demonstration of Storage Accelerator in actionUnlike our traditional global webinars, the Tech Talk session will be offered live at 9 AM ET and our experts will be available to answer questions then. The replay will be available on demand.  Click here to register for the webinar  Stay tuned for more about the Readiverse Academy Tech Talk series calendar and future topics. News & Events Tue, 02 Jun 2026 17:31:32 +0200 https://community.commvault.com/news-events-7/webinar-build-stronger-resilience-in-the-age-of-frontier-ai-11882 Frontier AI is changing how organizations assess threat readiness, and patching cycles alone may no longer be enough to keep pace. As AI-enabled capabilities may increase the speed at which vulnerabilities are identified and exploited, resilience can no longer be treated as a fallback. It should become an operational discipline.   In this webinar, Commvault’s Vidya Shankaran, Michael Thelander and Pranay Ahlawat walk through four practical steps organizations can take now to build stronger resilience in the age of frontier AI. We'll cover why Mean Time to Clean Recovery (MTCR) may be a better resilience measure than backup schedules alone, how to run a real recovery drill before an incident forces the question, and why attackers may target recovery infrastructure early in an incident. They also tackle an emerging challenge many organizations are beginning to confront: what does it actually mean to recover an agentic AI system, and why the resilience layer should be built alongside AI deployment, not after the first breach.   View on demand for a more clear understanding of how to move a resilience program up in your organizational priorities and define a sharper set of questions to bring back to your leaders, security teams, and infrastructure groups.    News & Events Tue, 02 Jun 2026 17:24:46 +0200 https://community.commvault.com/virtualization-and-containers-48/vmware-conversion-to-hpe-vme-11704 Hello Team,Do we have any roadmap or update regarding VMware supportability on HPE VME?I reviewed the compatibility for version 11.32, and I do not see VMware listed as supported. However, could you please share any updates on the internal development roadmap for VMware support on HPE VME?Regards,Srini Virtualization and Containers Tue, 02 Jun 2026 12:27:38 +0200 https://community.commvault.com/storage-and-deduplication-49/commvault-backup-options-11886 Can Commvault store full backups and incremental backups in separate buckets, with immutability enabled only for the full backup bucket, to optimize costs? If feasible, what are the pros, cons, and key considerations of this design? Storage and Deduplication Tue, 02 Jun 2026 04:40:03 +0200 https://community.commvault.com/self-hosted-q-a-2/hpe-vme-essentials-setup-setup-an-access-node-11887 Hi, I have a hpe vme essentials cluster with 3 nodes, I trying to configure this in commvault so I can do a test backup of a vm that is running on that cluster.we are running 11.40 I’am using following document https://documentation.commvault.com/11.40/software/configuring_backups_for_hpe_morpheus_vm_essentials_vms.htmlBut I don’t understand how to create and use the access node?I don’t have the access node tile under Manage-infrastructure to add a new one?  Self-Hosted Q&A Mon, 01 Jun 2026 19:13:34 +0200 https://community.commvault.com/virtualization-and-containers-48/media-agent-vsa-install-11888 Hi,We are decomissioning our VMware media agents and only using Azure hosted Median Agents. The new Azure Media Agents arent showing as access nodes for vcenter backups. I’ve read about installing VSA but cannot find the install files or an accurate guide to do this. All groups and software between old (vmware) and new (azure) media agents match. Thanks Virtualization and Containers Mon, 01 Jun 2026 17:05:27 +0200 https://community.commvault.com/self-hosted-q-a-2/separating-the-commserve-from-a-commserve-mediaagent-computer-1516 Hi, I need to do this once again at a customer,I have already done this in the past but one point in the documentation I note down in 11.20 and it’s the same thing in 11.24 ! It is not clear see the highlighted RED? Source Computer Stop all running jobs on the CommServe, or wait for the jobs to complete. Disable all CommCell activities. From the CommCell Browser, right-click the CommServe node and then click Properties. On the Activity Control tab, clear all the check boxes, except for the Enable All Job Activity check box. This prevents new jobs from starting, except for disaster recovery operations, which you need to perform later in this procedure. Click OK. Take note of all the disk libraries configured on the CommServe computer. Copy the content of index cache folder located in the following location to another accessible location. C:\Program Files\CommVault\ContentStore\IndexCache If a File System agent is installed, copy the job results folder to another location. C:\Program Files\CommVault\ContentStore\iDataAgent\JobResults If you have a disk library configured and data is written to that library, move the local mount path folder to an accessible location. For instructions, see Move Mount Path. Alternatively, you can copy the mount path folder manually. For example, if you have disk library with a local mount path inC:\DiskLibrary, make sure to copy the DiskLibrary folder. rcv01] c:\DiskStorage\1Why do I need to do this if I’m going to reinstall the MA on this computer after the move of the CommServe, I don't think this is mandatory ?? Perform a Disaster Recover Backup to backup the CommServe database. From the CommCell Browser, right-click the CommServe node, point to All Tasks, and then click Disaster Recovery Backup. Click OK to run the backup immediately. Verify in the Job Controller window that the Disaster Recovery Backup completes successfully. Make sure you copy the CommServe Disaster recovery backup files (set_XXX folder under your DR directory) on an accessible location. Also note down the location of the disaster recovery backup file.  Note: If you have a Web Server on the CommServe computer, back up the Web Server DM2 database. For more information, see Backing Up the Web Server DM2 Database.  Stop all services on the CommServe. Click the Start button on the Windows task bar and then click All Programs. Navigate to Commvault and then click Process Manager. From the Process Manager dialog box, click All Services in the Services tab. Click Stop to stop all services. Uninstall all Commvault software components from the original computer. See Uninstallations for information on uninstalling software components.   Do not deconfigure the libraries (tape/disk libraries, etc.) when you uninstall the MediaAgent software. Establishing a New CommServe Computer Install only the CommServe software on the new computer. See CommServe Installation for information on installing the CommServe software. Restore the CommServe database and change the name of the CommServe computer using the CommServe Recovery Assistant Tool. See Restoring the CommServe Database for instructions. Note: If you have a Web Server DM2 database backup, provide the DM2 backup files along with the DR backup set during the restore. Update the index cache and job results folder on the new computer with the contents that you copied from the source computer. Inform the Client and MediaAgent computers of the new CommServe name. Important: The approximate time needed for this operation is 30 seconds per online physical client and 20 seconds per offline physical client. Use these time estimates to calculate the time needed to run this operation in your CommCell environment. On the ribbon in the CommCell Console, click the Home tab, and then click Control Panel. The Control Panel window is displayed. Under Maintenance, click Name Management. The Name Management Wizard is displayed. Select Update CommServe for Clients (use this option after DR restore), and then click Next. From the Old CommServe host name list, select the name of the old CommServe. From the Available list, select the clients that you want to rename, and then click the right arrow button t>]. The clients that you selected are moved to the Selected list. Click Finish. The selected clients are updated to the new CommServe name. Resynchronize the Deduplication Databases (DDB). After restoring the CommServe database, any DDBs that are inconsistent with the CommServe database are put into maintenance mode automatically. You can synchronize the inconsistent DDBs to a reusable state by using one of the following methods: Enable DDB in the CommCell Console. From the CommCell Browser, right-click the CommServe, and then select Properties. On the Activity Control tab, select the Enable DDB Activity check box, and then click OK. Resynchronize all the DDBs manually. For instructions, see Resynchronize the Deduplication Database. Establishing a New MediaAgent Computer Install only the MediaAgent software in the old computer. (You can also relocate the MediaAgent to another computer, if necessary) See MediaAgent Installations for more information. If you have a tape library configured, open the CommCell Console and change the MediaAgent name associated with the library. See Changing the MediaAgent (Host) Associated with a Library for instructions. If you have a disk library configured, make sure that the mount path is pointing to the appropriate location. If the MediaAgent is Installed on the Old MediaAgent: Share this MediaAgent to the disk libraries that was noted in Step 3 of Source Computer section. From the CommCell Browser, expand Storage Resources | Libraries | <Library_Name>. Right-click the mount path and then click Share Mount Path. Click the Sharing tab. Click Share. In the Share Mount Path dialog box, select the MediaAgent, and then select Local Mount Path. In the Disk Device box, specify the existing Mount path location and then click OK. Click OK. Add this MediaAgent as a data path on all the storage policies associated with the disk library and set this library as default data path. From the CommCell Browser, expand Policies | Storage Policies | <Storage Policy Name>. Right-click the appropriate storage policy copy which is associated to disk library, and then click Properties. Click the Data Paths tab. Click Add and select the MediaAgent which was shared in above section step e. Set the newly added data path as default, by selecting the data path and then clicking Set Default. Click OK.  If the MediaAgent is a New MediaAgent:  Make sure to copy the mount path folder that was copied to accessible location in Step 5 of the Source Computersection. Share this MediaAgent to the disk libraries that was noted in Step 3 of Source Computer section. From the CommCell Browser, expand Storage Resources | Libraries | <Library_Name>. Right-click the mount path and then click Share Mount Path. Click the Sharing tab. Click Share. In the Share Mount Path dialog box, select the MediaAgent, and then select Local Mount Path. In the Disk Device box, specify the above copied path in the Mount path location and then click OK. Click OK. Add this MediaAgent as a data path on all the storage policies associated with the disk library and set this library as default data path. From the CommCell Browser, select Policies | Storage Policies | <Storage Policy Name>. Right-click the storage policy copy which is associated to disk library and then click Properties. Click the Data Paths tab. Click Add and select the MediaAgent which was shared in above section step e. Set the newly added data path as default, by selecting the data path and then clicking Set Default. Click OK. Deconfigure the original MediaAgent from the CommCell Console. See Releasing a License (Deconfiguration) for instructions. Establishing the File System Agent on the MediaAgent Computer Export the metadata records associated only with this client on the CommServe. See Export Metadata from the Source CommCell for instructions. Deconfigure the Client from the CommCell Console. See Releasing a License (Deconfiguration) for instructions. Delete the Client in the CommCell Console. See Deleting a Client Computer for instructions. Import the metadata records (that was exported in step 1) associated with the client computer in the CommServe. See Import Metadata on the Destination CommCell for instructions. Reinstall the file system iDataAgent on the computer. See Deployment - Windows File System iDataAgent for more information. Self-Hosted Q&A Mon, 01 Jun 2026 13:35:44 +0200 https://community.commvault.com/news-events-7/announcing-commvault-user-groups-cug-11880 To expand and deepen our global community, we are excited to announce the launch of local Commvault User Groups (aka the “CUG”)! The CUG will be a global network of customer- and partner-facing chapters and meet-ups where users can discuss Commvault technologies and real-world implementations with peers, build product expertise, exchange ideas and best practices, and hopefully have fun along the way. We’re organizing chapters now based on interest and local leadership or existing meet ups. Getting involved and connected is easy:Read and bookmark this page - we’ll update there with new chapters and events Request to join as a member here - this is quick and super helpful. It lets our team know where there is interest so we can aggregate, identify local leader(s), and help facilitate. If you are interested to lead or co-host a chapter, we welcome volunteers! There is a separate leader request form here. As always, drop us a reply with questions or email the CUG team: CUGcommunity@commvault.com.  Who are the Commvault User Groups for? If you are in our Community, they are meant for you.CUG chapters will encompass the range of technical operators and stakeholders who manage real-world implementations and environments, including:Backup / Storage Administrators Cloud & Infrastructure Engineers Data Protection / DR Specialists Security & Cyber Resilience Engineers  Don’t forget to share with your colleagues, and maybe make a few new friends along the way. News & Events Mon, 01 Jun 2026 07:22:16 +0200 https://community.commvault.com/self-hosted-q-a-2/aws-commserve-hostname-11861 We have a commserve in AWS, which host name is its ip address. We can access the web portal with the ip as a url on Windows laptops, however other members who use a mac machine cant. From what I gather from minor research if I create a proxy server with a fqdn this should resolve the issue for the MAC users and the ip cache issue.Has anyone ever dealt with something like this? Or have an alternate solution, that does not involve changing the hostname of the commserve itself? Self-Hosted Q&A Fri, 29 May 2026 19:29:54 +0200 https://community.commvault.com/self-hosted-q-a-2/support-for-centos-6-11872 Hi,According to the documentation, version 11.40 of the agent can be installed on the CentOS 6 operating system. However, the documentation only mentions the PowerPC architecture.https://documentation.commvault.com/11.40/software/end_of_life_deprecated_and_extended_support_for_platforms.htmlIs this also supported for Intel processors? I noticed that x64 support is available for newer versions of CentOS. Self-Hosted Q&A Fri, 29 May 2026 16:45:38 +0200 https://community.commvault.com/hyperscale-x-q-a-54/tags-based-intellisnap-11884 We have newly provisioned HSX platform and we are doing VSA backups on Vmware 8We are utilizing Intellisnap At the moment we have one job using PRD tag and another job doing non-prd and UAT tagsThese are HSX nodes (11) and over 1000 VMs Although the backups are running the backup copies seem to be taking a long time (NBD; we will migrate to SAN mode)Also, we have tag based exclusions; so if a VM is both in excluded tag(RDBMS should not be snapshotted) and included tag (Some RDBMS should be which dont have agent based backup) the VMs does not get backed up; we are currently manually adding those vms to backup and that seem to work. Is there a better way to use tags say we will have to add specific VMs to configuration In our old Commvault  environment we have VM data-store based jobs (IntelliSnap again) but these had virtual proxies and because each ds backup triggered at a different time and separate virtual proxies(hot-add); it seemed more efficient in terms of backup copies.  Now the proxies are physical and we are running one job; it does not feel right; should we be breaking up the jobs into multiple jobs staggered across night; this is to make sure one job failing say if a vm is across 2 datastores does not fail all the vms; is there a way to achive that or is it all changed in Commvault and in the background now jobs are per vm based. Also looking at the backup copies it seem to be utilizing only 2 nodes although we have multiple nodes ; how do we ensure that we have maximize and utilize other nodes as well     HyperScale X Q&A Fri, 29 May 2026 03:36:31 +0200 https://community.commvault.com/storage-and-deduplication-49/highly-fragmented-library-das-solutions-11877 The topic generally covers a few points.We have an “older” backup system, running Windows Server with “suitable” hardware specs, containing >50 TB of storage. No cloud stuff etc. but an LTO-9 library attached.Why is the fragmentation so high at all. I’ve configured allocation of writeblocks to 1024 MB. But it seems to clearly not do - or keep - that. I hoped to find help in:  But the recommendation to use “space reclamaition” instead of defragmenting sounds like someone has no clue about the topic. If my library is “full”, I can’t reclaim anything and by that it does not help the fragmentation-status the tiniest bit. For DR-use, we not only save the dr-backups (config etc.) but also have a scheduled job running, that backs up (copies) all library-files from storage to our tape library (also enabling us to airgap data frequently - good for ransomware attacks). But due to the fragmentation, our backup process is limited by the RAID containing the library. It’s still “spinning rust” as dozens of TB are pretty pricy on SSD. I saw that you can backup on block-level instead of file-level. As we’re speed-limited by the RAID and not by tape: Would it help us speeding up that process or is that not suitable for such scenario?The idea behind it is: Fragmentation doesn’t matter much, if it’s backed up on block-level, as it’s kinda streaming the disc content. Also in almost every case I would need a full recovery of all files, as I couldn’t use a single one - which would make the library inconsistent and break it (from my understanding). Additionally for block-level backups: Does it still make use of VSS or any consistent snapshot-alike function to ensure it covers all data at that exact point in time? Thx for any answers/solutions/hints/ideas… I wonder if noone else stumbled over that.The reason we backup all library-files is, that we don’t know of any other option to make a DR-backup of the server. We explicitly do NOT want data aging to tape, as that would break the point of a DR-backup. Storage and Deduplication Fri, 29 May 2026 02:13:17 +0200 https://community.commvault.com/self-hosted-q-a-2/automation-via-backup-script-due-to-uac-11881 Hi.I am in the process of using the batch file created by the “Save as Script” option to start backup jobs.Manually executing the batch file results in an error to saving the token file. When elevating the Command Prompt to Administrator the job successfully starts, save the token and executes.The user is added as a Local Administrator.Is there a way to bypass UAC during the execution of the command?Thanks.  Self-Hosted Q&A Thu, 28 May 2026 19:59:15 +0200 https://community.commvault.com/self-hosted-q-a-2/morpheus-vme-essentials-commvault-backup-with-intellisnap-11876 Hi, is it possible to use intellisnap on vme essentials like it’s possible on vmware Self-Hosted Q&A Thu, 28 May 2026 04:33:28 +0200 https://community.commvault.com/self-hosted-q-a-2/postgresql-backup-error-missing-libpq-so-11878 Hi - we have been backing up RDS postgres exports fine for a long time with version 14We are upgrading to version 16 but the postgresql agent seems to be missing some library files?The job error is:PostgreSQL Database: :~Loading libpq.so library failed. Please check if required libpq.so file exists in Postgres Lib directory~] Data Backup Failed.<br/>Source: aws-cvpxy-lnx-105, Process: PostGresIfindLooking on our proxy node I can see version 16 & 17 are missing the required file: $ find / -name "libpq.so*" 2>/dev/null/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-cent7/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-rhel9/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-al2023/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-cent7/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-rhel9/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5/opt/commvault/CVCloudAddOns/PostgreSQL/16/lib/libpq.so.5-rhel9/opt/commvault/CVCloudAddOns/PostgreSQL/16/lib/libpq.so.5-al2023/opt/commvault/CVCloudAddOns/PostgreSQL/16/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/17/lib/libpq.so.5-rhel9/opt/commvault/CVCloudAddOns/PostgreSQL/17/lib/libpq.so.5-al2023/opt/commvault/CVCloudAddOns/PostgreSQL/17/lib/libpq.so.5-rhel8The Postgres Agent is deployed on an EC2 host that is rebuilt weekly using the API so it is running the latest version all the time.  Self-Hosted Q&A Wed, 27 May 2026 20:08:14 +0200 https://community.commvault.com/self-hosted-q-a-2/oracle-backup-error-7539 any idea on the below error ,  Error Code: :18:183] Description: Failed with Oracle DB/RMAN error rRMAN-03009: failure of allocate command on ch1 channel at 12/01/2023 13:13:35 ORA-03113: end-of-file on communication channel ] Source: grb-srv-opr, Process: ClOraAgent we restarted the server and services backup 4,5 backup ran sucessfully again we are facing same issue  Self-Hosted Q&A Wed, 27 May 2026 15:29:02 +0200 https://community.commvault.com/self-hosted-q-a-2/big-nutanix-vm-11866 Hi All, maybe you have an idear. I have an VM wich is running under nutanix ahv. The VM has an size of 25TB with only one disc. The Backup is not the problem incr jobs running ine also synthfull is okay.  But the problem is the tape out. During the single stream with 25TB the auxcopy job runs 36h  Is there any possibility to increase the tape out speed. Yes more discs could be helpfull but no option more multiplexing also in idear but will be decrease the restore process. Self-Hosted Q&A Wed, 27 May 2026 11:20:23 +0200 https://community.commvault.com/news-events-7/time-commvault-ciso-of-the-year-nominations-recognize-a-visionary-security-exec-11874 Do you work with a visionary CISO or senior security exec who is blazing trails, operationalizing resilience and readiness, and delivering business impact?  Commvault is proud to co-sponsor the inaugural CISO of the Year award as part of the TIME Executives of the Year: Tech & Data annual awards.Find the program details and nomination form here (or share the link and encourage your preferred leader to self-nominate).Selected candidates will have access to exclusive networking events, and the winner will attend an exclusive TIME Impact dinner and be recognized on the TIME Executives of the Year: Tech & Data editorial list.Nominations for this year close June 20, 2026. News & Events Tue, 26 May 2026 23:56:40 +0200 https://community.commvault.com/self-hosted-q-a-2/commvault-license-types-11854 Are there any official announcements that permanent licenses are converted to subscription base models? Self-Hosted Q&A Tue, 26 May 2026 18:38:44 +0200 https://community.commvault.com/self-hosted-q-a-2/validation-request-mediaagent-hardware-refresh-same-hostname-ip-with-san-attached-hitachi-library-11868 Hello everyone,I am planning a MediaAgent hardware refresh in an enterprise environment. The backend storage is a SAN-attached Hitachi array (Disk Library) connected via Cisco MDS. The Hitachi storage remains unchanged; only the MA server hardware is being replaced.Environment & Requirements: The new MA must retain the exact same Hostname, IP address, and Commvault Client Name. DDB and Index Cache are currently on local NVMe/SSD drives and need to be migrated to local NVMe drives on the new server. Operating System: Windows Server. Commvault environment matches the same Feature Release (FR) and Maintenance Release (MR). Proposed Execution Plan: Staging: Build the new MA with a temporary Hostname and IP. Install MPIO, HBA firmware, and drivers matching the Hitachi/Cisco Support Matrix. Freeze State: Suspend all jobs, disable Backup/Restore activity on the old MA, and completely stop all Commvault services to prevent DDB corruption. Local Data Copy: Robocopy the DDB and Index Cache folders from the old MA to the new MA over the network. Network Cutover: Shut down the old MA. Swap the temporary IP and Hostname on the new MA to match the old MA's original IP and Hostname. Handle Active Directory Computer Object reset to avoid Trust Relationship failures. Reboot. SAN Cutover: Update Cisco MDS zoning with the new WWPNs. In the Hitachi management interface, swap the WWPNs in the existing Host Group, strictly maintaining the original Host LUN IDs (HLUs). OS Rescan: Rescan disks on the new MA. Verify MPIO paths. Mount the LUNs using the exact same Drive Letters / Mount Points. (Strictly no initialization/formatting). Commvault Installation: Run the Commvault installer. When the existing Client Name is detected, select the Re-Install (Recover) option to generate new certificates and link the existing DB entities to the new hardware hash. Validation: Verify Library Mount Paths, ensure DDB partitions are Online, and run Test Backup/Restore (Out of Place). Questions for the community: Are there any known bugs or undocumented behaviors with the "Re-Install" method regarding Certificate generation or DDB engine recognition in recent Feature Releases? Regarding MPIO on Windows with Hitachi SAN—are there any specific gotchas or MPIO thrashing issues when bringing these existing LUNs online on a new host before the CV services start? Is there any additional validation required for the Index Cache offline copy before resuming production jobs? Appreciate direct, technical feedback. Self-Hosted Q&A Mon, 25 May 2026 12:05:04 +0200 https://community.commvault.com/developer-tools-integration-and-automation-50/commvault-integration-with-morpheus-9618 Hi All,I'm looking for technical resources and experience in integrating Commvault with Morpheus.What is the integration architecture?Is it possible to match tenant between Morpheus and Commvault? If so, how? So far, I've found only one link on the subject at Morpheus:Commvault — Morpheus Docs documentation (morpheusdata.com)In the integration section of this link, it says to add the IP or Hostname of the CommServe”, but I'm under the impression that it refers to the Web Server (in our architecture, the Web Server is not hosted on the Commserve). Thanks,Luc Developer Tools, Integration and Automation Mon, 25 May 2026 11:31:57 +0200 https://community.commvault.com/storage-and-deduplication-49/enable-0-cycle-retention-on-worm-pool-11864 Hello community, we used a deduplicated WORM cloud storage pool  for a while but needed to start fresh because of unexpected growth.In the process of aging the data of the old pool we noticed an issue because of the default 1 cycle retention which required a workaround to bypass the cycle retention.Therefore we would like to enable zero cycle retention on the new WORM pool like described here: Configuring WORM Storage LockWhen preparing the pool and assigning the first storage policy to it I noticed that the cycle retention got increased to 1 after enabling WORM despite running the command from the documentation beforehand.So my question is: Is there more to do than described in the documentation to enable the zero cycle retention on WORM pools or is the GUI just “showing” 1 cycle but using 0 in the background? Storage and Deduplication Fri, 22 May 2026 11:14:22 +0200 https://community.commvault.com/self-hosted-q-a-2/prevent-unnecessary-2fa-mail-when-logging-into-command-center-11800 Hi everyone,I have a 11.40 environment and the login nowadays has 3 steps and before I get to fill in the 2FA PIN, I have triggered the email with the 2FA code.I first get the screen to fill in my username. The second screen allows me to put in my password. After this, I get the third screen where I can fill in the 2FA code if I have not added a 2FA PIN to my password on the second screen (the same way as for the commcell console). If I did not fill in the 2FA PIN with my password, I get a mail with a 2FA PIN.I want to configure the logic that a 2FA code is only sent out via mail when I don't fill in a PIN in the third screen. This is because I don't want to get a 2FA PIN mail because I have already stored the secret in a TOTP app. It is also not logical for end users that have a TOTP app that they still get the mail when they have not yet had the change to fill in the 2FA PIN.I also rather do not want to entirely disable the 2FA mail via the additional setting DisableTFAEmail because this can cause issues for end users that did not setup a TOTP app.I hope my explanation of the issue is clear. I cannot find a solution in the documentation for how to change this logic. It seems to me the login steps changed but the logic did not change from 11.32 where you had the 2FA PIN field beneath the password field on the second login screen.Kind regards,Paul Self-Hosted Q&A Fri, 22 May 2026 09:28:12 +0200 https://community.commvault.com/virtualization-and-containers-48/live-vm-recovery-for-powerflex-11871 Hi,Does Commvault have any roadmap to add support for Live VM Recovery for VMware running on Dell PowerFlex?TksFT Virtualization and Containers Fri, 22 May 2026 04:30:22 +0200 https://community.commvault.com/virtualization-and-containers-48/sql-intellisnap-for-nutanix-11870 HiWe are trying to use Commvault for very large SQL Server VM (about 50 TB) running on Nutanix. The main requirement is to recover quickly after a security incident by restoring to a clean pre‑incident point while keeping RTO extremely low, which is hard when full database re‑hydration is required.Today, SQL point‑in‑time restores in Commvault appear to work in the traditional way: the database is rebuilt by streaming data from backup (full/diff) and then applying logs, writing out the entire MDF/NDF/LDF set again. For a 50 TB database, fully moving data from backup media back to production storage is not realistic for tight RTO objectives.What we would like is a workflow that:- Treats the SQL data disks (on Nutanix) more like snap‑based clones instead of full copy restores.  - Lets us promote or mount a snapshot at the individual disk/volume level, not only at whole‑VM level.  - Then uses Commvault only to apply transaction logs on top of that snapped data for point‑in‑time recovery, instead of re‑hydrating the entire database from backup.In other words, we are asking for a Commvault feature (or clear guidance if it already exists) that combines:1. Fast, disk‑level or volume‑level recovery (from hardware or hypervisor snapshots, not just VM‑level), suitable for huge SQL data files.  2. A “logs‑only” PITR mode that assumes the data files come from a promoted snapshot, so Commvault just orchestrates log replay and catalog consistency.Some other vendors offer workflows closer to this “snap‑clone + logs” model for very large SQL databases, and we would like to see an equivalent capability (or best‑practice pattern) in Commvault for environments with tens of terabytes per database.Could Commvault please confirm:- Whether a disk‑level snap‑clone with Nutanix + logs‑only PITR flow is currently possible (and how to configure it end‑to‑end), or  - If not, whether this is on the roadmap as an enhancement for large SQL workloads where full re‑hydration is not feasible? Virtualization and Containers Fri, 22 May 2026 04:24:55 +0200 https://community.commvault.com/self-hosted-q-a-2/disabling-sql-dynamic-data-masking-for-the-commserve-11869 Hi Community,  I’m currently forwarding logs from Commvault with a external monitoring tool, and then use a DB Connect tool for this. After a recent upgrade, I can see that my queries for the view vCommServ].edbo].dCommCellBackupInfo] is now being masked for the variable clientname. It now shows, for example: “eexxxxom”. instead of “example.com”. I found this KB: SQL Dynamic Data Masking about this.Questions I have relating to this are:What privilege does the user need to have for this to not mask? Currently, I have “read-only” rights, which only have rights to read and connect to the database. What else would I need for this to work? Or, are there any way to disable this in Commvault/the SQL database in the CommServe?Kind regards,Daniel Self-Hosted Q&A Fri, 22 May 2026 03:28:25 +0200 https://community.commvault.com/self-hosted-q-a-2/pro-contra-enryption-11867 Hi,actually we do not encrypt our backups.Make it sense to encrypt them?Thanks and RegardsDennis Self-Hosted Q&A Thu, 21 May 2026 15:47:26 +0200 https://community.commvault.com/developer-tools-integration-and-automation-50/errorcode-9517-clientinfo-is-not-complete-restapi-restore-apptypeid-13-11833 I'm able to restore data between Windows machines using the API.--- XML WINDOWS ---<?xml version="1.0" encoding="UTF-8"?><DM2ContentIndexing_RetrieveToClientReq mode="2" serviceType="1">  <userInfo userGuid="8a06f467-b2d2-4fbc-905f-c8033d8f83de"/>  <header>    <destination        clientId="6749"        subclientId="9151"        inPlace="0">      <destPath val="V:\Arquivos"/>    </destination>        <filePaths val="F:\temp\teste.txt"/>    <srcContent                subclientId="9150"        clientId="6748"        instanceId="1"        backupSetId="7440"        appTypeId="33"        />  </header>  <advanced      restoreDataAndACL="1"      restoreDeletedFiles="0"      unconditionalOverwrite="1"/></DM2ContentIndexing_RetrieveToClientReq> But I am not having the same success with the NAS (appTypeId 13)<header><srcContent subclientId="488"clientId="131"instanceId="1"backupSetId="141"appTypeId="13"/><filePaths val="/__VOLUME__/PFS02/Teste/teste.csv"/><destinationclientId="2181"subclientId="3340"inPlace="0"><destPath val="/svm_nasrs/Arquivo/teste"/></destination>   Developer Tools, Integration and Automation Wed, 20 May 2026 21:44:59 +0200 https://community.commvault.com/self-hosted-q-a-2/how-the-cs-hostname-mechanism-works-during-the-failover-process-11852 Hello Commvault Community, I’d like to ask how the CS hostname mechanism works during the production failover process.   If both CommServe servers, passive and active, have different “CommServe Hostnames” and the CommServe Hostname value isn’t changed for Client Computers (production servers) after a production failover, is this the correct behavior, or should this parameter be automatically updated in Client Computer Properties? CS Active: CS_ABC (Instace001) FailoverNode1: Fo_ABC (Instace002) CS Passive: CS_XYZ (Instance001) FailoverNode2: Fo_XYZ (Instance002) After a successful production failover to CS_XYZ, the environment works correctly without any problems, but all Client Computers still have CS_ABC listed as the CS Hostname in their properties (it acts as passive CS after the production failover). Is this how it’s should work, or should the CS hostname be automatically updated on all Client Computers as part of this production failover process?    I haven’t found any such description in the documentation, but I suspect that the communication and configuration logic of CS LiveSync are handled by the failover nodes (Instances 002 on both CS servers). What if one of the failover nodes (Instance002) becomes unavailable and the Commvault config points to the old CS hostname, which currently acts as the passive CS? Is this intended behavior of the configuration correct, or not? For example: (after successfull production failover process) - “CS_ABC” is active CommServe; - All clients have the CS hostname indicated in properties: “CS_XYZ” - Instance001 of CS_XYZ is offline (it’s normaln - CS LiveSync config)   Instance002 of “CS_XYZ” is running (Up), so Client Computers can reach “CS_ABC” via Failover node.   But what if CS_XYZ completely fails (instance002)? Then all Client Computers will try to reach a node that is not responding?  Thanks in advance! Kind Regards,Kamil  Self-Hosted Q&A Wed, 20 May 2026 19:35:03 +0200 https://community.commvault.com/saas-metallic-q-a-42/how-to-confirm-if-data-aging-is-working-11863 I am using Commvault Cloud and have a retention set to 30 days but, when I review my jobs they are still listed.  What else do I need look at to confirm that the system is pruning the jobs and if my configuration is correct.  SaaS (Metallic) Q&A Wed, 20 May 2026 19:33:50 +0200 https://community.commvault.com/software-upgrades-and-updates-55/cve-2026-6100-11865 Hi,is Commvault affected in any form by the CVE-2026-6100 issue in pyhton?At the moment there are no information in the Security Advisories Dashboard.We are using commvault 11.40 with pyhton version 3.13.7.Kind RegardsFlorian Software Upgrades and Updates Wed, 20 May 2026 11:10:48 +0200 https://community.commvault.com/self-hosted-q-a-2/new-installation-commserver-on-linux-11744 I would like to deploy a new CommServe server on Linux using SP 11.40. My current CommServe is running on Windows with SP 11.36. I plan to set up the new CommServe as a standby node in advance.Could you advise on the best practices for this setup?The operating system I am using is Rocky Linux. I have provisioned an additional disk for the Commvault installation and software cache, which is mounted at /opt/CommvaultData.What are the initial steps I should follow to ensure a secure and reliable installation? For the installation of SP 11.40, I would like to first deploy two new passive nodes on Linux, and only then perform the failover to Linux.I also have a question regarding the software cache. With the new CommServe on Linux, I have configured a new software cache for Windows and enabled it as a remote software cache.How can I ensure that, during update installations, clients automatically use the correct remote cache? Specifically, I want Windows clients to use the Windows software cache and Linux clients to use the Linux software cache. I have already created two new client groups, categorized into Linux clients and Windows clients. Self-Hosted Q&A Wed, 20 May 2026 09:45:36 +0200 https://community.commvault.com/self-hosted-q-a-2/mount-path-full-since-weeks-11860 Hi,on our B2D library there is one mount path since weeks full. Mount path usage is set to “Spill and Fill”.Why is that path full?RegardsDennis Self-Hosted Q&A Tue, 19 May 2026 16:21:43 +0200 https://community.commvault.com/self-hosted-q-a-2/is-there-something-like-mediaexplorer-for-linux-11280 Hi all,In the Commvault Engineer training I told the students about MediaExplorer. One of my students remarked that MediaExplorer is only available for Windows. Since there are more and more MediaAgents on Linux (and therefore backups to Linux volumes), is there something similar for Linux? Or can we connect a Linux volume to a Windows server and use MediaExplorer on that server?Any tips are welcome. Thanks and kind regards,Henk Self-Hosted Q&A Tue, 19 May 2026 16:13:30 +0200 https://community.commvault.com/software-upgrades-and-updates-55/scheduled-web-reports-failing-after-upgrade-7335 Following an upgrade to 11.32.29 over the weekend, all the configured, scheduled reports in the Command Center are failing. Manually generating a report and trying to send via email also fails.Looking at the ScheduledReports.log I can see the below:1508 3b64  11/13 11:01:36 4406456 EvReportMgr::GenerateReportNonSecurity() - generating Backup job summary11508 3b64  11/13 11:01:38 4406456 GetWebConsoleURLList() - There is no WebConsole available to proceed further11508 3b64  11/13 11:01:38 4406456 genReportsWebSchedule::generateReport() - Failed to get the list of web consoles for web server id i0].11508 3b64  11/13 11:01:38 4406456 EvReportMgr::GenerateReportNonSecurity() - Failed to generate report for report type=y8012] task ID= 4406456].11508 3b64  11/13 11:01:38 4406456 EvReportMgr::disposeReport() - Backup job summary : Report Failed11508 3b64  11/13 11:01:38 4406456 genReportBase::getReportUrl() - Generating report using web console nhttp://<commcell>/webconsole].I understand the WebConsole has been depreciated, so going forward, how can this be resolved?Any suggestions are most welcome. Software Upgrades and Updates Tue, 19 May 2026 03:57:11 +0200 https://community.commvault.com/self-hosted-q-a-2/restore-teams-planner-items-11837 Hi everyone,I have a question regarding the restore of Teams planners. I have a customer tried to restore the planner of a teams channel but the restored planner is empty. When restoring to disk, the folder structure is created to mirror the teams\channel\planner path but the resulting folders are empty.I already found that they did not have planner items enabled in the Office 365 plan which was why the original restore was empty. I enabled this option last week and since that time backups have been running without issue.I have just browsed the latest backup of multiple teams with planners but all planners are showing empty.Is there anything else I need to do to be able to restore the planner items? The Commvault environment is running 11.40.47.Kind regards,Paul Self-Hosted Q&A Mon, 18 May 2026 16:31:42 +0200 https://community.commvault.com/self-hosted-q-a-2/sql-log-backup-log-commit-default-behavior-11857 Hi all,I’m looking into the default configuration for SQL transaction log backups in Commvault and noticed that log backup with caching (Log Commit) is enabled by default.  From what I understand, the log backups are first cached on the MediaAgent and then committed in batches to the CommServe based on a defined interval. I also see that even if log backups run frequently, they don’t appear as individual recovery points in the timeline, but are still used for point-in-time restores.What I’m trying to understand is how useful this setup is in practice. Since log backups are not visible as recovery points in the timeline, does this approach actually help you in real scenarios?Is anyone actively using this default behavior and finding it beneficial, even though you don’t see those recovery points directly?Would be interested to hear your experience.   Best regards, Nikos Self-Hosted Q&A Mon, 18 May 2026 15:17:55 +0200 https://community.commvault.com/virtualization-and-containers-48/linux-guest-file-restore-failing-with-no-valid-node-is-available-error-11851 Getting below error while trying guest file restore for a linux VM through access node in Commvault v11.40:“Browse failed due to error while mounting virtual machine: No valid node is available to perform a guest file restore of the choosen VM.” VM backup can be successful but browse/restore fails.Has anyone faced this kind of error befre? and what can we do to resolve this? Virtualization and Containers Sun, 17 May 2026 10:27:36 +0200 https://community.commvault.com/software-upgrades-and-updates-55/virtual-windows-19-sql-16-cv-11-28-commserve-with-livesync-upgrade-11853 I have a VM LiveSync setup, CommServe is Windows 19 running 11.28 and old version of SQL. From the online documentation and the SQL upgrade recommendations, and supported version migration for Windows to Linux. It looks like the hardware refresh and staying on Windows (enabled in REGEDIT) to 11.40 is the best approach, this will allow for the Windows migration to Linux by Dec-2027 approach with supported workflows. Are there any caveats - or a link to VMs (LiveSync) hardware refresh steps, CommServe installed with C-Name, so expecting a straightforward import on to Windows 25 and SQL 22.It seems because of the old version of CV, stops me running SQL in place upgrades or Windows to Linux migrations. Everything seems to be 11.32. or 11.36 options only, so to avoid multiple convoluted paths, just create 2 x new VM’s, enable CV on Windows and download CV 11.40.x import the CV DB’s during install. Shutdown the old LiveSync pair and fire up the new VM’s importing the DB files during the CV install. Keep it simple to get on a supported version.Just looking to understand the LiveSync piece and any caveats during install. I presume installing the existing DRServe DB during the standby node install and so on process being advisable. Am i correct in that once on 11.40 a Linux standby server can be added to the mix and is supported, assisting with migration off Windows (this i need to check).Hope the scenario and thought process makes sense, and nothing obvious, that i’ve missed.All answers thoughts appreciated. Jules             Software Upgrades and Updates Fri, 15 May 2026 10:35:40 +0200 https://community.commvault.com/self-hosted-q-a-2/additing-additional-media-agent-servers-11843 Hello Team, Currently we have two physical media agent servers and using only index cache. The deduplication feature is enabled on target end (Dedup appliance). Now we want to add two new media agent servers and after few days will remove old media agent servers. Shall we move indexing data from old media agent to new media agent servers. Self-Hosted Q&A Thu, 14 May 2026 17:07:33 +0200 https://community.commvault.com/self-hosted-q-a-2/commvault-backed-up-data-migration-from-on-premises-to-cloud-11846 Hi Team,We have a requirement where a company is separating from its parent organization and establishing a newly created Commvault environment.As part of this transition, they would like to migrate their long-term retention backup data from the existing on-premises environment to the cloud within the new Commvault setup.Please confirm whether this migration is supported and advise on the recommended approach to perform it.Additionally, please provide the following details: Prerequisites and requirements Supported migration methods High-level implementation steps Any limitations or considerations that should be taken into account Your guidance on this would be appreciated.Thanks,Rahul Raina Self-Hosted Q&A Thu, 14 May 2026 01:06:23 +0200 https://community.commvault.com/platform-updates-47/now-available-commvault-cloud-backup-recovery-for-microsoft-power-platform-11850 We’re excited to announce that Commvault Cloud Backup & Recovery for Microsoft Power Platform is now generally available (GA), starting with support for Power BI. This means you can now extend the same enterprise-grade data protection you already rely on to the Power Platform workloads supporting critical business operations.With this release, customers can protect business-critical assets such as reports through automated backups of Power BI workspace content, along with granular recovery for individual reports and folders – helping reduce downtime and minimize disruption caused by accidental deletion, corruption, or malicious activity. Key FeaturesAutomated, policy-based protection: Apply policy-driven backups across Power BI workspace assets, enabling consistent, scalable coverage without manual intervention. Rapid, granular recovery: Restore individual reports, folders to a specific point in time, avoiding manual rebuilds and helping minimize downtime and disruption. Isolated, immutable backups: Help protect data from ransomware and unauthorized changes with backups designed to prevent unauthorized modification or deletion. Simplified compliance: Maintain long-term retention (up to 10 years), centralized audit logs, and reporting designed to support regulatory and internal requirements.  How to Get StartedYou can bring Power BI into your broader data protection strategy using the same Commvault Cloud platform, policies, and workflows you already use.Getting started is easy. Simply connect your Power BI environment, apply policy-based protection, and begin backing up critical data in a matter of steps.Automated discovery automatically protects new reports and folders as environments evolve, while centralized management provides a single place to monitor, manage, and recover data at scale.Start a free 30-day trial today right from the Commvault Cloud service catalog by selecting Power Platform → Configure. What’s Next: Expanding Across Microsoft Power Platform Power BI is just the start. Support for other Microsoft Power Platform applications, including Power Apps and Power Automate, is on the roadmap planned for future releases, extending protection to the apps and workflows that support business processes. (Roadmap items are subject to change and should not be relied upon in making purchasing decisions.) For a deeper look, read the full blog post or connect with your account team to schedule a personalized demo.  Platform Updates Wed, 13 May 2026 21:21:33 +0200 https://community.commvault.com/saas-metallic-q-a-42/how-to-add-implement-commvault-cloud-metallic-11819 Hello,i have stable working environment of Commvault 11.40. Now i want few of mine AUX copy direct into CLOUD (Commvault Cloud SaaS) .I add taht i am not completally newby in cloud area as we have already Azure bloob as library.  Back to subject up to now i found that it work on capacity license what if good understood i paid license and Commvault give me space / storage & MAs etc. What i an not found how it look from on premise current CV  env ...where is any instruction how to add Cloud Env to on Prem exist env ….. how to add library, MA’s , after that storage policies copies based on previous ones etc ) . Also is any doc how is that SaaS env manged from Commvault side ? Is any www page where i connect or i have it in command center / commcell console  ? Resuming how to move from onPrem env to Hybrid Env  SaaS (Metallic) Q&A Wed, 13 May 2026 17:41:07 +0200 https://community.commvault.com/news-events-7/digital-sovereignty-decoded-a-framework-for-strategy-solutions-and-smart-tradeoffs-on-demand-11849 Digital sovereignty is one of the most talked-about — and least understood — concepts in enterprise IT today. Organizations face mounting pressure from regulators, boards, and customers to demonstrate control over their data, infrastructure, and supply chains. But where do you start, and how far do you need to go?Join Commvault’s Pranay Ahlawat, Alex Zinin, Jakub Lewandowski and Darren Thomson on May 27 in your region to cut through the confusion with a practical framework for building a digital sovereignty strategy that fits your organization's reality. They’ll explore the core pillars of sovereignty, why it's not a binary switch but a sliding scale of decisions, and how industry regulations and business context shape the right tradeoffs. We'll also show how Commvault and our partner ecosystem are putting these principles into practice. Click here to register for the webinar   News & Events Wed, 13 May 2026 17:25:47 +0200 https://community.commvault.com/self-hosted-q-a-2/automatic-synthetic-full-scheduling-with-multiple-schedules-11847 Hello community, we currently have the following situation with our synth full in our plans:Copies:Primary - 15 days / deduped Sync copy to tape / 30 days Selective copy to tape (monthly fulls) / 1 yearSynth fulls:Automatic every 15 days On the 1st every month for extended retentionPreviously I reduced the automatic synth full to 15 days to better align with the retention and therefore have better aging regarding the cycles.We will also enable WORM on the Primary in the near future so I want to leave it this way to also align with DDB sealing.My question is about the synth scheduling:Because of the 15 days schedule I now encountered a situation where a synth ran on the 29th and then shortly after on the 1st because of extended retention.This of course causes extensive amount of data on the sync copy as the full backups get expanded onto the tapes.Should I sacrifice the automatic schedule in favor of a manual synth full backup (e.g. every month on the 15th) or are there other ways to avoid these situations with the automatic schedule? Thanks in advance for any suggestions Self-Hosted Q&A Wed, 13 May 2026 14:14:08 +0200 https://community.commvault.com/self-hosted-q-a-2/set-up-of-a-commandcenter-in-dmz-11824 Hi Vaulters, Hope everyone is doing well. We currently have an Exchange On-Premises user mailbox archiving solution implemented within our environment using Commvault. All components of our CommCell infrastructure (CommServe, MediaAgents, Web Server, etc.) are hosted within the internal network, and the solution is operating as expected. End-users connected internally are able to seamlessly access and retrieve their archived emails (Recall functionality) without any issues. However, we now have a requirement to provide external access to this archived email content for a subset of users. These users connect through a VPN, which places them within the DMZ network segment rather than the internal network.We understand that it is possible to deploy a dedicated Command Center instance within the DMZ to handle external access use cases. That said, we are unclear about the complete architecture and configuration required to make this setup fully functional. Specifically, we would like clarification on the following points:How should the Command Center deployed in the DMZ be integrated with the existing Web Server used for Recall operations located in the internal network? Is there a need to configure any specific URL mappings, reverse proxy rules, or redirection mechanisms between the DMZ and internal components? Are there any additional settings, network requirements (ports, firewall rules), or security considerations that must be addressed to enable this communication securely? Does this setup require a dedicated Web Server in the DMZ, or can the internal Web Server be reused via appropriate network configuration? From my understanding, there is no need for Web Server in the DMZ, the Command Center is sufficient and will be linked with the internal one.  Despite reviewing the available documentation, we have not found clear guidance on this particular architecture or implementation scenario. Any detailed explanation, best practices, or reference architecture would be greatly appreciated. Kind regards,   Self-Hosted Q&A Tue, 12 May 2026 16:20:16 +0200 https://community.commvault.com/self-hosted-q-a-2/issue-about-the-number-of-partitions-created-automatically-by-commvault-11-40-11842 The number of partitions created is determined by the number of DDB MediaAgents selected during configuration: 1 MediaAgent selected Two partitions are created on the single MediaAgent. 2 MediaAgents selected Two partitions are created on each MediaAgent, for a total of four partitions. 3 to 6 MediaAgents selected A total of six partitions are created and distributed evenly across the selected MediaAgents. More than 6 MediaAgents selected The first six MediaAgents are used to create the six partitions. The remaining MediaAgents are assigned the Deduplication Database (DDB) role only. The software automatically assigns the deduplication database (DDB) path on the MediaAgent without requiring user input.Link Configuring Disk StorageI couldn't quite understand the final part where more than 6 MediaAgents are selected. Can someone explain it in other words? Self-Hosted Q&A Tue, 12 May 2026 15:14:40 +0200 https://community.commvault.com/software-upgrades-and-updates-55/active-directory-permissions-to-back-up-group-policy-objects-10524 Hello!Having just upgraded to 2024E, specifically 11.36.41, I notice the Active Directory agent now supports backups for GPO as documented here - Great. Changes in Commvault Platform Release 2024EHowever, the permissions required are not particularly helpful: Permissions to Back Up Group Policy Objects via PowerShell: The account must have the necessary permissions to back up GPOs using PowerShell cmdlets. By default, members of the Remote Management Users group possess these permissions. My question is, if you don’t want the account to be a member of “Remote Management Users” or admin groups, what granular permissions can be set on the account to still achieve the backup? full error:-----Currently whilst the backup is completing for AD as it always has, its now completing but with error “Failed to process group policy object”.Error Code: .28:548]Description: Failed to process group policy object. Please verify following: (1) User account configured in Active Directory connection settings is member of Remote Management Users group or has administrator permissions. (2) User account configured in Active Directory connection settings has read and write permission to job results directory.----- Software Upgrades and Updates Mon, 11 May 2026 16:19:21 +0200 https://community.commvault.com/self-hosted-q-a-2/detect-newly-registered-clients-on-commserve-11839 Hi All, I'm looking for a way to detect newly registered clients on CommServe that haven't had policy configuration done.Perhaps a REST API, qcommand, or a database query? What criteria should I use for detection? Should they not have had a backup for a few days, or should they not have policy assignments, etc.? I want to use this to feed an automation system, so sharing use cases or best practices would be helpful.Best Regards. Self-Hosted Q&A Sat, 09 May 2026 05:50:37 +0200 https://community.commvault.com/storage-and-deduplication-49/storage-policy-copy-type-11840 What fields/tables  are used to decide the copy type of an StoragePlicyCopy : “snap primary”,”primary”, “selective”,”synchronous”,…  Storage and Deduplication Sat, 09 May 2026 03:06:41 +0200 https://community.commvault.com/self-hosted-q-a-2/commserve-rebuild-upgrade-path-from-11-32-best-practise-11311 I have a small CommCell with a CommServe on 11.32.115 running on a build of Windows Server that needs a refresh.I could stand up a new VM with the same IP and hostname and do a DR DB restore and I guess I’m back up and running quickly with a clean build?But I noticed Commvault now offer a Linux CommServe and a pre-configured OVA appliance so I’m wondering if this is something I should be looking at instead? The current environment doesn’t use “plans” it’s all traditional storage policies and copies and schedule policies to run jobs out of business hours.I don’t tend to use Command Center I tend to use the Java UI but I guess that’s out of habit.It’s a pretty small and simple environment with just a few Windows file agents and a NAS agent pulling some UNC paths in.What would people suggest please? Self-Hosted Q&A Fri, 08 May 2026 12:00:39 +0200 https://community.commvault.com/virtualization-and-containers-48/openstack-vm-restore-with-api-not-supported-11835 When I try to make a complete restore of a openstack’s instance, the response is : "errorMessage": "The particular hypervisor restore is not supported in API",Commserv version is : 11 SP36The request is : POST {{serverurl}}/V4/vm/the-correct-guid/restoreaccept: application/jsoncontent-type: application/jsonAuthtoken: {{auth_token}}{  "powerOnVmAfterRestore": true,  "overwriteVM": true,  "inPlaceRestore": true,  "fromtime": "2026-05-04T23:30:36",  "totime": "2026-05-04T23:36:26",  "vmDestinationInfo": {    "openstack": {    "openstackInstanceInfoList" : n        {           "sourceInstanceGuid" : "the-correct-guid",           "InstanceName" : "realname"        }       ]    }   } This instance is backuped successfully, and I can ask for details:GET {{serverurl}}/v4/virtualmachines/the-correct-guidaccept: application/jsonAuthtoken: {{auth_token}}{  "vmDetails": {    "displayName": "realname",    "summary": {      "hypervisor": {        "id": 747,        "name": "hypervisorname"      },      "vmGroup": {        "id": 931,        "name": "Test-OpenStack"      },      "host": "nova",      "os": "Any",      "vendor": "OPENSTACK",      "vmSize": 53687091200,../.. Virtualization and Containers Fri, 08 May 2026 10:52:49 +0200 https://community.commvault.com/self-hosted-q-a-2/gmail-archive-backup-11788 Hello, Can Commvault support Gmail Backup or Archive?  Self-Hosted Q&A Fri, 08 May 2026 09:57:15 +0200 https://community.commvault.com/self-hosted-q-a-2/exchange-online-backup-degraded-performance-multiple-tenants-11838 (CV 11.40.47)We have several Exchange Online backups running for our customers, and each has their own little slice of heaven dedicated to them in our datacenter. They have their own dedicated access Nodes, so they are isolated from each other on our end.We're seeing Exchange Online backup performance is degrading across the board. Because the customers all have their own independent MS365 tenants, it would be strange if this was a Microsoft throttling issue hitting all of them at the same time, no?I am not seeing this performance hit on their Teams, SharePoint, or OneDrive backups.anyone else seeing degraded performance with Exchange? Self-Hosted Q&A Fri, 08 May 2026 06:02:28 +0200 https://community.commvault.com/self-hosted-q-a-2/problem-with-filtering-by-time-in-views-in-command-center-11713 Hi all,I have a problem with the functionality of the filters in the views in Jobs - Job history, when I want to filter by Start or End.When I use the condition "Relative" (1 day), the list of jobs is displayed.When I use the condition "Between" (yesterday-today), the error "Something went wrong" appears.When I use the condition "Older than" (anything), "No results found" appears.There is a similar problem when using the time condition in the view in Protect - Virtualization - Virtual machines.It behaves the same in 11.40 and 11.42.Am I doing something wrong? Or is this a known issue?Regards,Lubos Self-Hosted Q&A Thu, 07 May 2026 17:39:37 +0200 https://community.commvault.com/self-hosted-q-a-2/check-backup-consistency-11836 Hi,is it possible to create a report where i can see that my backups are consistent?In Nagios, we already check the jobs for success or failure.RegardsDennis Self-Hosted Q&A Thu, 07 May 2026 14:26:21 +0200 https://community.commvault.com/readiverse-academy-60/course-not-found-11830 Hi, I have selected for an internship and the company requires me to do the following courses which I can not seem to find. Did the course names change?Courses: Metallic MSP Portal Training Metallic MSP Portal API Metallic Specialist Training for MSPs Metallic Specialist PLUS for MSP Commvault Support Foundations 2024 Service Advantage - Specialization - Advanced Architecture Design Readiverse Academy Thu, 07 May 2026 11:53:45 +0200 https://community.commvault.com/software-upgrades-and-updates-55/release-11-40-unable-to-download-11808 Even after trying from various systems, all with different OS and connectivity, the download of version 11.40 software has not been completed in the last two days.The error reported is this:9936 13 04/23 16:19:27 ### ### ### - Download URL:[https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP40_7482319_R1372/Windows/], NumberOfDownloadStreams:[3]9936 21 04/23 16:20:25 ### ### ### - Checksum [1414247112] of the file [C:\pub\Download\WinX64\ThirdParty\CVInstallThirdParty\CVInstallPrereqPackages.exe] doesn't match with the expected checksum [1099018047].9936 21 04/23 16:20:25 ### ### ### - Checksum [1414247112] of the file [C:\pub\Download\WinX64\ThirdParty\CVInstallThirdParty\CVInstallPrereqPackages.exe] doesn't match with the expected checksum [1099018047].9936 21 04/23 16:20:25 ### ### ### - Checksum [1414247112] of the file [C:\pub\Download\WinX64\ThirdParty\CVInstallThirdParty\CVInstallPrereqPackages.exe] doesn't match with the expected checksum [1099018047].9936 21 04/23 16:20:25 ### ### ### - Error: Failed to download file: [C:\pub\Download\WinX64\ThirdParty\CVInstallThirdParty\CVInstallPrereqPackages.exe], download URL: [https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP40_7482319_R1372/Windows/ThirdParty/ CVInstallThirdParty/CVInstallPrereqPackages.exe?__cv__=1776955825_359efe5aaf1ab1df32894e46b257f8cc] Has this happened to others? Software Upgrades and Updates Thu, 07 May 2026 10:19:58 +0200