https://community.commvault.com On the Forum you can ask questions or take part in discussions. https://community.commvault.com/self-hosted-q-a-2/help-with-them-customization-12028 I am trying to fix our Command Center login page.I am not sure which values to change for this particular page.The login page looks like this:You can see that we are missing the username after “signing in as”and we are missing the “Stay logged in” text and button.They are actually there, but the text is white.White text against white background.. not easy to read.I can mark the text with the mouse pointer, so I know it is there.This is the current theme: I can change any of the “background” values, like page background or container background,but it seems to only change in the command center, not the login page. Maybe login page must be edited elsewhere? Self-Hosted Q&A Thu, 20 Aug 2026 10:18:15 +0200 https://community.commvault.com/saas-metallic-q-a-42/downloads-are-not-completing-12031 After I restore an Exchange folder, and then export it, it doesn’t complete. When I look at the destination folder it shows a file that is the correct size but it is named “Unconfirmed xyz.crdownload”. SaaS (Metallic) Q&A Thu, 20 Aug 2026 08:16:45 +0200 https://community.commvault.com/readiverse-academy-60/looking-for-a-good-linux-oracle-postgresql-knowledgebase-for-commvault-12030 Hello guys, I want to get better at troubleshooting Linux clients, Oracle and PostgreSQL DBs. I know all of them from the administrative site from Commvault and can troubleshoot from there but I am completely lost when it gets deeper. For example I just learned about control files and spfiles from Oracle DBs. Both control file and spfile are needed for a successful restore of the DB, but as a pure Commvault admin I didnt know that.  What do you guys think what would be the best training to start with? I didnt find any DB trainings specially for backup admins but maybe you have something in mind. Thanks in advanceEddi Readiverse Academy Thu, 20 Aug 2026 07:34:35 +0200 https://community.commvault.com/share-best-practices-3/unable-to-browse-users-from-exchange-dag-recovery-point-12029 Hi Team,We are using the DAG database for Exchange backups. We are currently trying to restore PST files for some users from the DAG Full Backup.The Create Recovery Point job completed successfully. However, when we open the available recovery point from the List Recovery Points section, we are unable to browse and view the users/mailboxes for recovery.We have also verified the required prerequisites on the selected MediaAgent, including the Commvault Exchange package and Microsoft Outlook 2013 64-bit, which are installed on the MediaAgent.Additionally, we attempted the PST restore, but the restore job remains in Running state without any progress/update for more than 30 minutes. The logs indicate repeated messages related to the process not receiving network messages.We have attached the relevant screenshots and logs for your reference.Could you please review the issue and advise why the users/mailboxes are not appearing when browsing the recovery point and what steps are required to proceed with the PST recovery?Environment details:Backup Type: Exchange DAG Full Backup Recovery Point: Created successfully Recovery Operation: Message/PST Recovery MediaAgent: VM1PAP065 Commvault Exchange Package: Installed Microsoft Outlook: 2013 64-bit Issue: Unable to browse users/mailboxes from the recovery point and PST restore remains in Running stateRequest you to please suggest on this.   Share Best Practices Thu, 20 Aug 2026 02:56:16 +0200 https://community.commvault.com/readiverse-academy-60/questions-about-the-commvault-certified-professional-exam-12032 HI ​@Suzanne Klausner, kindly advise… how we can purchase the Commvault Certified Professional Exam &  is this exam online proctored exam.   how we can complete the Commvault profession ceritifcate.   Thanks Pankaj  Readiverse Academy Wed, 19 Aug 2026 22:33:45 +0200 https://community.commvault.com/self-hosted-q-a-2/commvault-v11-40-roles-missing-10923 Good day allI was trialling the V11.40 SDK today, but notice that the Commserve Role doesn’t appear to be part of the Media Kit yet. Has anyone else experienced this? I also notice that V11.40 is not yet available on the Store. Self-Hosted Q&A Wed, 19 Aug 2026 20:16:46 +0200 https://community.commvault.com/news-events-7/introducing-the-commvault-security-center-11998 We are excited to announce the new Commvault Security Center, bringing together security research and threat guidance from Commvault's security team. The Security Center is our new hub for the latest insights, technical expertise, and security standards from our teams helping customers strengthen cyber resilience every day. Here you can find expert perspectives, practical playbooks, and the latest thinking on vulnerabilities, AI, patching strategies, ransomware, and more. For full CVE disclosures and technical advisories, continue to visit our Security Advisories documentation  or our new Support hub for CVE Advisories. You can also report new vulnerabilities using this form, but we recommend existing customers open a Support case for anything urgent.Existing customers should also make sure to check and update alert preferences under your profile in the Customer Support portal. See this related post for details on our updated release cadence and tips for staying current. Stay tuned for further updates, and be sure to drop us a note or reach out to your success team to let us know how these resources impact your work and what other insights or tools could be helpful going forward! News & Events Wed, 19 Aug 2026 18:07:57 +0200 https://community.commvault.com/self-hosted-q-a-2/updating-git-12025 Hello, Is Git also updated together with the Commvault update, or does it need to be updated manually? If so, how do I update it manually Self-Hosted Q&A Wed, 19 Aug 2026 14:31:22 +0200 https://community.commvault.com/readiverse-academy-60/inquiry-about-commvault-cloud-professional-certificate-12000 Dear Team,I apologize for the inconvenience, but I was wondering if you could assist me with the following question.On August 1, 2026, I completed the Commvault Cloud Professional course to obtain the certification. However, it appears that the certificate has not yet been issued. I noticed that my previous certificates were generated immediately, so I was wondering if this delay is normal.I would appreciate it if you could provide me with more information about the status of my certificate or let me know if any further action is required on my part.Thank you in advance for your assistance. I look forward to your response.Kind regards, Readiverse Academy Wed, 19 Aug 2026 13:26:49 +0200 https://community.commvault.com/share-best-practices-3/dr-commserver-migration-from-onprem-to-azure-cloud-12015 We’re currently planning to migrate our DR Commserve from On-prem to Azure Cloud as part of Hardware Refresh project.Current environment -Primary CommServe (Production) hosted in a On-prem data center A. DR CommServe configured and running in On-prem DC B. Backups are getting backed up locally and connected with Production Backup Server A. Currently everything is running on physical backup environment (Media Server, Storage, Primary and DR Backup Server) Live Sync backups are configured in every 1 hour between Primary and DR Backup Server.Planned Changes - Onprem DR Backup Server needs to decommission, and it needs to migrate in Azure cloud. Primary Backup server will run as is in Onprem DC A. Post successful migration, Primary Backup Server will be on physical environment and DR Backup server will run in Azure cloud. Hostname will be same of DR backup server in Azure cloud. Only IP will be change. No changes for Primary backup server.Questions / Clarifications Required -Best practices to migrate DR Commserve Server into cloud. Any dependency on exiting IP as IP will be changed in Azure Cloud. Any dependency or compatibility issue if we migrate DR Backup Server in cloud and rest of Backup infra is running in Physical On-prem Backup Infra.Can we use below strategy for this DR migration.1 - Perform Physical 2 Virtual of DR Backup Server via VMware option.2 - Post successful P2V, Take Snapshot backup of DR Backup Server.3 - Restore server via snapshot backup in Cloud through Commvault.4- Post successful restore, reconfigure the live sync and everything.  Kindly suggest with your recommendation. Thank you!  Share Best Practices Wed, 19 Aug 2026 06:30:07 +0200 https://community.commvault.com/readiverse-academy-60/using-storage-accelerator-to-optimize-cloud-backups-readiverse-academy-tech-talk-recap-12027  Click Here to view the full webinar recording. Commvault PresentersBiswanath Das – Senior Technical Trainer    Prasad Nara – Senior Manager of Development  Webinar Recap As organizations continue moving workloads and data to the cloud, backup environments are growing in scale and complexity. The Storage Accelerator Tech Talk discusses challenges with traditional backup architectures, where MediaAgents act as the data mover between clients and cloud storage. This dependency on MediaAgents can create bottlenecks, increase resource utilization, extend backup and recovery windows, and add operational overhead as environments scale. The Tech Talk focuses on how Storage Accelerator changes the data path by allowing clients to write data directly to a configured cloud storage pool rather than sending backup traffic through a MediaAgent for data transfer operations. The MediaAgent remains active for metadata-related functions such as indexing and deduplication, but the client acts as the data mover.  The session also covers deployment, networking, and security considerations, including client-to-cloud connectivity, bandwidth requirements, direct client-to-cloud exposure, credential isolation, multi-tenant separation, encryption, and key rotation. It reviews built-in failover behavior, and explains that backup operations can automatically fall back to the MediaAgent path if direct cloud connectivity is unavailable.  Watch the full demo in action in the full Webinar FAQ What is Commvault Storage Accelerator? Storage Accelerator allows supported backup operations to write data directly to storage instead of sending backup traffic through a MediaAgent. It avoids the backup traffic flowing via MA and in some scenarios, data can be written directly to the destination storage. What is required for Storage Accelerator to work?  Storage Accelerator package  Client must have direct network connectivity to cloud storage  Proper credentials to cloud Storage/Bucket Can Storage Accelerator be used in multi-tenant environments?  Yes. Best practice is to separate storage pools and ensure dedicated buckets/credentials per tenant.   How do you validate if Storage Accelerator is working? Check:  Job details  Data path (direct vs via MediaAgent)  logs on client / MediaAgent  What happens if there is a network interruption? Backup falls back to MediaAgent path  Ensures backup completion without failure  Can I disable auto fall back option by enforcing the SA option active?  Yes it is possible with the additional setting: "bAllowSAFallbackGlobal"  https://documentation.commvault.com/additionalsetting/ballowsafallbackglobal.html  Enforcing at client level: "bAllowSAFallback"  https://documentation.commvault.com/additionalsetting/ballowsafallback.html  What storage targets are supported? Storage Accelerator supports public cloud storage, S3-compatible object storage, HPE StoreOnce, and Dell Data Domain. It can be used with Public Cloud storage and any supported S3 -Compatible storage in On-Prem environments.   Does Storage Accelerator support both Windows and Linux? Yes, the feature is not OS-dependent and Linux is supported.  Does deduplication happen before data is sent to storage? Yes. Deduplication, compression, and encryption happen on the client before blocks are sent to storage.  Does client-side deduplication and compression affect client performance? There haven’t been major client-side performance issues with Storage Accelerator, but bandwidth should be considered when planning deployments.  Does Storage Accelerator work with restores? Yes, restores can use Storage Accelerator as long as the target client has direct access to the storage endpoint.   Will Storage Accelerator be used again after an issue is resolved? Yes, backups would fail back to Storage Accelerator after an issue is resolved.  Can Storage Accelerator be used with VM-level backups? Yes, VM-level backups are performed using an access node. If the access node and MediaAgent are different systems, Storage Accelerator can be used so the access node writes directly to storage instead of transferring data through the MediaAgent.  Does Storage Accelerator work with snapshots and IntelliSnap? Snapshots do not involve data movement. However, if a snapshot backup copy is being performed, Storage Accelerator can be enabled.  Is Storage Accelerator used for auxiliary copy operations? Yes, auxiliary copy operations use Storage Accelerator by default. Storage Accelerator is a subset of the MediaAgent package and is included with the MediaAgent.  Does backup retention affect Storage Accelerator? No, retention is not related to this feature and that Storage Accelerator is focused on avoiding backup traffic flowing through the MediaAgent.  Should separate cloud storage buckets be used for different business units? A single larger bucket can be used unless there is a need to isolate data for individual business units.  What is the best way to troubleshoot Storage Accelerator issues? Logging has been enhanced and that additional information can be found in job logs, as well as the cvd and clbackup logs.   Where can I find more information about configuring Storage Accelerator? Official Storage Accelerator documentation  Is Storage Accelerator supported in Feature Release 11.40? Yes, Storage Accelerator is supported in Feature Release 11.40 and subsequent releases.  More Information This FAQ summarizes questions and answers discussed during the webinar. For complete product requirements, supported configurations, prerequisites, and implementation guidance, refer to the official Storage Accelerator documentation.    Readiverse Academy Tue, 18 Aug 2026 20:14:57 +0200 https://community.commvault.com/self-hosted-q-a-2/is-there-a-report-that-shows-the-compliance-lock-status-of-each-copy-in-a-storage-policy-12026 Is there a report that shows the compliance lock status of each copy in a storage policy ? Self-Hosted Q&A Tue, 18 Aug 2026 02:47:17 +0200 https://community.commvault.com/software-upgrades-and-updates-55/dbmaintenance-workflow-job-doesnt-want-to-run-anymore-commvault-11-40-67-12022 Please bare with me as Im still a novice in terms of commvault.  I was going to open a case with support but I figured I would post here first to see if anyone could assist.so our DBmaintenance job doesnt see to want to run like it use to back on 11.32.xI think this has been going on since we upgraded to 11.40.x from 11.32.xWhen the job runs we get the following  I know it said it completed but it also states that it has failed.I havent tried to run in manually via the cmd line.   Doesnt even send an email.   Guessing something totally changed from 11.32 to 11.40 ThanksBC  Software Upgrades and Updates Fri, 14 Aug 2026 16:01:47 +0200 https://community.commvault.com/software-upgrades-and-updates-55/commcell-console-12009 Current commserve version is 11.36.98 and using commcell console. if we upgrade to 11.44 are we still be able to use commcell console? Software Upgrades and Updates Fri, 14 Aug 2026 13:40:09 +0200 https://community.commvault.com/self-hosted-q-a-2/forcing-latest-vddk-version-12021 Using the bUseLatestVDDKVersionPath Additional Setting, I am looking to force the use of VDDK901 for the protection of multiple 8.0.3 environments.Given that VMware claims that VDDK is N-2 backwards compatible, I am interested to understand if anyone has faced any issues when forcing the use of a later VDDK version, and whether there are any caveats I should be aware of? Self-Hosted Q&A Fri, 14 Aug 2026 01:57:32 +0200 https://community.commvault.com/news-events-7/shift-2026-readiverse-workshops-and-certifications-limited-capacity-12024 For those registering for SHIFT 2026 in Nashville (and those following our agenda updates and thinking about it) - we’ve added specifics on the Readiverse workshops and on-site certifications that will be available this year.Workshop seats and certification capacity are limited, so we recommend reserving your place early!Spend time with the people who build the platform you rely on every day. Work through real recovery scenarios, sharpen your response with guided exercises, and pick up practical techniques you can apply in your day-to-day work. Take part in Minutes to Recovery, Minutes to Meltdown, the Cyber Resilience Workshop, and Tabletop Workshop. Each experience helps you test your thinking, strengthen your response, and prepare for real-world recovery.Our Certification courses are designed to help you accelerate your cyber resilience and recovery and with deploying, configuring, and managing your Commvault Cloud environments effectively. Get the details and sign up here. (And make sure to register for SHIFT before Sept. 15 for early-bird pricing.)If you have questions about the workshops or on-site certifications, be sure to let us know or check in with your Customer Success team.  News & Events Thu, 13 Aug 2026 22:20:16 +0200 https://community.commvault.com/news-events-7/security-updates-and-advisories-a-new-monthly-cadence-and-resources-12020 Over the years, we have heard from members of our Community requesting easier and more predictable ways to stay informed about security advisories, CVEs, and updates. Following the recent launch of our new Security Center, Commvault is pleased to roll out a new, standardized monthly cadence for security advisories and updates. Beginning Tuesday, August 11, Commvault will issue security patches and related advisories on the second Tuesday of each month (also known as “Patch Tuesdays”), providing customers with a predictable schedule for planning and implementing security updates. This consistent rhythm is important as the pace of vulnerability discovery continues to accelerate and will help customers and partners stay informed, prepared, and resilient in an evolving threat landscape.  Recommended Actions & What to Know To ensure you receive timely notifications, take a moment to review your profile and alert preferences in the Commvault Support Portal and confirm that you are subscribed to Security Advisory Alerts. Just log in to the Support Portal and click on your profile in the upper right corner. Then, select “Product and alert information” in the left navigation. Verify your email address for alerts distribution and make sure you have selected “Yes” to “Receive Commvault Cloud Security Advisory Alerts” along with Critical Alert Messages, Feature & Maintenance Release Alert Messages, and other relevant product alerts.  Manage Alert and Notification Preferences in your Support Portal profile Once you are subscribed, Commvault will automatically provide advance notification of upcoming security updates, remediation guidance, and recommended actions. Customers can expect to receive alert communications seven days before public CVE disclosure whenever applicable. Public disclosures will occur on the second Tuesday of each month (or off schedule where required). Commvault Cloud SaaS Customers Commvault SaaS services are updated automatically with the latest security fixes. SaaS customers should only need to review the advisories and verify that their environments and installations are current.Self-Hosted Software Customers Customers running self-hosted Commvault software must install the latest software version and security patches. We recommend reviewing monthly security advisories and implementing updates as soon as possible to address disclosed vulnerabilities.  If you have questions about your environment, update strategy, or remediation plans, please contact your Customer Success team, Technical Account Manager (TAM), or Partner Business Manager (PBM). Related Resources to BookmarkSupport Portal Resource page for CVE Advisories and Maintenance Packs. This page aggregates step-by-step guidance to help identify your version, download and apply the correct Maintenance Release Pack, and FAQs.  Commvault Security Center. This new site brings together the latest security research, insights, and threat guidance from Commvault's security team. Commvault Cloud Security Advisories page (Blog) Bringing Trust to CVE Disclosures. Commvault Chief Security Officer Bill O’Connell shares perspective on why organizations everywhere need to re-examine vulnerability management processes and why we are introducing the Patch Tuesdays cadence. (Blog) Anatomy of a CVE: How Commvault Protects Its Customers  Commvault Trust Center. Find details on Commvault’s Certifications, Compliances, and audit reports.  News & Events Thu, 13 Aug 2026 03:50:17 +0200 https://community.commvault.com/software-upgrades-and-updates-55/mediaagent-upgrade-from-11-32-to-11-40-failing-with-iisserverroles2012-prerequisite-timeout-12019 Hi Team,We have upgraded our CommCell environment from Commvault 11.32 to 11.40. The CommServe and other MediaAgents were upgraded successfully. However, one MediaAgent is failing to upgrade from 11.32 to 11.40. We are facing the same issue with both: 1. Push upgrade from CommCell Console 2. Manual upgrade using the Commvault 11.40 media kit MediaAgent Details: - Current Commvault Version: 11.32 - Target Commvault Version: 11.40 - OS: Windows Server 2016 Standard - OS Version: 1607 - OS Build: 14393.9060 Error observed during upgrade: "Failed to install IISServerRoles2012 with error code 0xFFFFFFFF." From Install.log, we observed the following: - Timeout period 20 mins for package: IISServerRoles2012 - Started install/update of package: IISServerRoles2012 - Installation of package: IISServerRoles2012 did not complete in expected amount of time - Process name: CVInstallThirdParty.exe - Warning: Installing IISServerRoles2012 timed out - Set application exit code==Failed] - The installer retries the prerequisite installation multiple times and fails each time. Troubleshooting already performed:. Please advise on the recommended resolution before we proceed with the MediaAgent upgrade. Software Upgrades and Updates Wed, 12 Aug 2026 09:41:20 +0200 https://community.commvault.com/virtualization-and-containers-48/when-will-disk-or-at-least-name-filtering-be-available-for-proxmox-and-nutanix-vm-backup-filtering-12014 Hi All,does somebody know when disk, or at least name filtering will become available for Proxmox and Nutanix VM backups?Ever so often VMs have disks assigned containing no content worth to be backed up. Like e.g. sources, lasrge test copies of developers or Update Vaults.With VMWare I am used to exclude such disks easily through disk filters, name filters or storage related ones. Or using the independent disk setting. For Nutanix and Proxmox I can find no such possibilities. Commvault also does not honor the Proxmox backup setting for disks.All filtering there applies to complete VMs only.Running currently 11.36.98, but also tested with 11.44.12.Thanks Virtualization and Containers Wed, 12 Aug 2026 09:40:49 +0200 https://community.commvault.com/software-upgrades-and-updates-55/pre-upgrade-check-failed-when-upgrading-from-11-36-98-to-11-40-63-12018 have the following warning and all of these are coming from deconfigured clients and we cant delete since we still need data  The following pseudo clients and their corresponding physical clients do not have the same software version: The following MediaAgents do not support upgrade with the current operating system installed. The following clients have webserver or webclient installed and need to be upgraded immediately after CS upgrade The following clients have deprecated agents or instances that cannot be upgraded to the new software version. 11.24 has been deprecated in the current version. Please upgrade 11.24 clients to the latest version before retrying CommServe upgrade again. Software Upgrades and Updates Tue, 11 Aug 2026 21:34:50 +0200 https://community.commvault.com/self-hosted-q-a-2/request-for-offline-documentation-file-2022e-nov-28-version-12001 Hello, Teams,I am looking for someone who can share the offline documentation file for the 2022E (11.28) version. Since this version has reached end-of-life / support termination, it is currently difficult to access or review the related documentation. Additionally, all existing links for 2022E (11.28) are currently being redirected to version 11.46, making it hard to find the older references. If anyone happens to possess this legacy offlinedocs file and is willing to share it, I would greatly appreciate your help. Thank you in advance!  Self-Hosted Q&A Tue, 11 Aug 2026 20:23:20 +0200 https://community.commvault.com/developer-tools-integration-and-automation-50/status-of-indexcache-using-cli-restapi-is-there-a-way-to-get-it-6763 Hello,I’m looking a manner to get the IndexCache status using Command Line or RestAPI or qscript, qcommand … in order to automate  some maintenance tasksCommvault version is 11.28. Developer Tools, Integration and Automation Tue, 11 Aug 2026 16:46:47 +0200 https://community.commvault.com/getting-started-51/can-not-setup-commvault-liunx-or-windows11-44-12017 Hi everyone,I downloaded the ISO from the Download Center for both Linux and Windows to test Commvault version 11.44.On Windows, I ran the installer (.exe) as Administrator, but the "Create New CommCell" option is not available. I only have two options: Join to CommCell Advanced Component On Linux, I tried to install it on RHEL 10.24, but the installation cannot download or connect to MSSQL. Also, the installer does not prompt me to choose whether I want to connect to another MSSQL server.Is this expected behavior in version 11.44, or am I missing a step/configuration?Any help would be appreciated. Getting Started Tue, 11 Aug 2026 14:00:34 +0200 https://community.commvault.com/self-hosted-q-a-2/commserve-rebuild-upgrade-path-from-11-32-best-practise-11311 I have a small CommCell with a CommServe on 11.32.115 running on a build of Windows Server that needs a refresh.I could stand up a new VM with the same IP and hostname and do a DR DB restore and I guess I’m back up and running quickly with a clean build?But I noticed Commvault now offer a Linux CommServe and a pre-configured OVA appliance so I’m wondering if this is something I should be looking at instead? The current environment doesn’t use “plans” it’s all traditional storage policies and copies and schedule policies to run jobs out of business hours.I don’t tend to use Command Center I tend to use the Java UI but I guess that’s out of habit.It’s a pretty small and simple environment with just a few Windows file agents and a NAS agent pulling some UNC paths in.What would people suggest please? Self-Hosted Q&A Tue, 11 Aug 2026 13:14:51 +0200 https://community.commvault.com/readiverse-academy-60/commvault-cloud-professional-badge-not-showing-up-on-credly-12013 I passed the Commvault Cloud Professional Certification over a week ago and the badge is not showing up on Credly. I sent two messages to helpdesk@commvault.com and I have had absolutely no responses. Readiverse Academy Tue, 11 Aug 2026 12:20:36 +0200 https://community.commvault.com/software-upgrades-and-updates-55/advisory-id-cv-2026-07-5-cv-2026-07-8-and-cv-2026-07-9-12006 We will eventually upgrade everything to 11.36.114 but what needs this update in order to resolve these vulnerabilities?Is it just the CommServe/WebServer?The Resolution does not state what needs to be updated.“ResolutionSoftware customers upgrade to resolved maintenance release.”https://documentation.commvault.com/upcoming-security-advisories/?id=CV_2026_07_5 https://documentation.commvault.com/upcoming-security-advisories/?id=CV_2026_07_8 https://documentation.commvault.com/upcoming-security-advisories/?id=CV_2026_07_9  Thanks Software Upgrades and Updates Tue, 11 Aug 2026 06:10:53 +0200 https://community.commvault.com/self-hosted-q-a-2/auxcopy-to-tape-performance-11969 I am currently questioning our AuxCopy to tape performance and want to get some input on how to identify the bottleneck.We have multiple plans which all have two copies to tape. One is synchronous and one is selective.Each of the two is consolidated onto another Global Secondary Copy Policy.The storage target are six LTO9 drives with a mixed LTO8 and LTO9 media inventory.The source for the copy is a NetApp StorageGRID S3 backed storage pool with deduplication connected on a 100G fiber network.We have two Media Agents which are both connected to all LTO drives and the NetApp (same VLAN).Looking at the reported speed of the drives in Commvault I get around 130MB/s all of the time.I could confirm this looking at SFP speeds on the FC switch which also stay around this value with rare peaks to around 200MB/s.What I tested already to look for the bottleneck:- only run one AuxCopy Job- run AuxCopy when no other jobs where running- validate drive > 300MB/s throughput with LTO8 media- different multiplexing settings: none, 5, 10, 20- no Hardware compressionTotal throughput with all drives is > 1GB/s but an individual drive always stays in the mentioned speed range.All the testing in my opinion points to a bottleneck in the AuxCopy process itself.Furthermore I wanted to look into the Performance Analysis Tool but unfortunately every job where I looked at the PerfAnalysis.log it was empty.Is it really just a limitation of the software or could there be more to it?I know this is a complex topic but maybe there are some settings I am missing out on here. Self-Hosted Q&A Mon, 10 Aug 2026 09:08:42 +0200 https://community.commvault.com/software-upgrades-and-updates-55/upgrade-from-commserve-11-36-98-to-11-40-12016 With FR40 there is a SQL upgrade that will happen for the CSDB; it will go from SQL2019 to SQL2022.i was told that sql installer will be included on the commvault package? can i download this via commcell console? i dont see any option where it would include sql package? TIA Software Upgrades and Updates Mon, 10 Aug 2026 06:09:47 +0200 https://community.commvault.com/saas-metallic-q-a-42/error-code-82-158-8263 Over the last several days my jobs are getting killed on Metallic because of this error �82:158]. Since we’re on the cloud we don't have any control over Media Agent or storage.  Are other customers seeing this problem as well? I’m still trying to catch up on all my EXO backup, but these problem keep making it difficult to do.  SaaS (Metallic) Q&A Sun, 09 Aug 2026 13:34:12 +0200 https://community.commvault.com/share-best-practices-3/mediaagent-windows-administrative-shares-8241 Hi all,After installing the MediaAgent Package on some Windows Servers (These just require the component and do not not act as a Data Mover or host a DR Share) I get the once a day 64:1142 Critical Code Event logged:  Administrative share are enabled on the MediaAgent XXX which could lead to potential security exploits, please review and take necessary steps.Having reviewed https://kb.commvault.com/article/72274 this article only really seems concerned with disk libraries and DR Shares that use an Admin share in its path. I have 2 servers that this is being logged in event viewer for, yet they only have the default C$, Admin$ and IPC$.  Should Commvault be flagging the C$ as something that should be removed?  Indeed if I apply a reg key (AutoShareServer = 0) the alert is suppressed, but this also removes the Admin$ Share.   Are these alerts in the Event Viewer supposed to be triggered for these default Shares by design or is it being over zealous and picking up these in error?  The Critical Warnings seem to indicate a misconfiguration, but as they are not being use for Mount Paths or DR Shares I wouldn’t think this is the case.   For context this is related to a 11.32 Install.Any input on this would be appreciated. Thanks,G Share Best Practices Fri, 07 Aug 2026 19:06:17 +0200 https://community.commvault.com/self-hosted-q-a-2/override-retention-on-plans-12002 Hi all!I would like to discuss following situation. We are unable to override retention under plan. After turning on the option on “Override restrictions” to give permission to “Allow this plan can be overridden” than select changing the value to “Override optional/required and clicking OK we see no real changes performed.Is it possible that this setting is somewhere blocked or overwritten by another settings? Self-Hosted Q&A Fri, 07 Aug 2026 09:11:11 +0200 https://community.commvault.com/software-upgrades-and-updates-55/update-from-version-11-32-to-11-40-commvault-environment-12012 Good afternoon, everyone.I'd like to ask for your help with a question.We have a client using Commvault version 11.32. They have a deduplication database, a media agent, and their Commserve system installed, as well as SQL Server 2019. They would like to upgrade to Commvault version 11.40. My question is:Will the upgrade from 11.32 to 11.40 be too significant? Or would they first need to upgrade to version 11.36? Also, regarding SQL Server, does the Commvault package include the update, or would it need to be updated manually?Thank you very much, everyone. I look forward to your responses. Software Upgrades and Updates Fri, 07 Aug 2026 07:29:05 +0200 https://community.commvault.com/software-upgrades-and-updates-55/does-a-commvault-agent-upgrade-on-ibm-i-impact-or-disable-ssh-port-22-connectivity-12007 Hello Commvault Experts,I would like to seek clarification regarding the behavior of Commvault agent upgrades on IBM i (AS/400) systems.When an agent upgrade is initiated and pushed from the Commvault Command Center/CommCell Console to an IBM i client, is there any scenario in which the upgrade process could disable, stop, modify, or otherwise affect SSH services (Port 22) on the target IBM i server?We recently observed an SSH connectivity issue following an upgrade activity and are trying to determine whether:The Commvault upgrade process makes any changes to SSH configuration or service status on IBM i. Any Commvault components or upgrade scripts require restarting network services that could temporarily affect Port 22 availability. There are known issues, prerequisites, or documented cases where an IBM i client upgrade resulted in SSH becoming unavailable. Any specific logs on the CommServe, MediaAgent, or IBM i client should be reviewed to verify whether the upgrade had any interaction with SSH services.My understanding is that Commvault agent upgrades should generally not disable IBM i SSH services, as SSH is an operating system service rather than a Commvault component. However, I would appreciate confirmation from anyone who has experience with IBM i client upgrades or has encountered similar behavior.Thank you in advance for your insights. Software Upgrades and Updates Fri, 07 Aug 2026 07:17:38 +0200 https://community.commvault.com/readiverse-academy-60/self-paced-engineer-and-expert-course-12004 Hi, I am a Commvault Partner new to the Community. I would also like to take the self paced Engineer (and Expert if available), but all I see that is available is the ILT paid ($3000) for Engineer and for Expert ($5000) ILT also. Am I looking in the wrong place? (I have the exams in progress but failed miserably not having taken any training prior at all)… Thanks, Tom  Readiverse Academy Thu, 06 Aug 2026 18:57:36 +0200 https://community.commvault.com/getting-started-51/onboarding-on-prem-windows-hyper-v-servers-to-metallic-vm-level-backups-12011 Hi,I have experience with day to day management of Commcell console. But I’m now starting with Commvault cloud and would like to onboard a customers on-prem Hyper-V environment to Commvault cloud.Is there some documentation that somebody can show me to help me with this process? Kind regards,Stephen Getting Started Thu, 06 Aug 2026 15:37:18 +0200 https://community.commvault.com/self-hosted-q-a-2/oracle-incremental-backup-has-been-converted-to-full-12010 Hello, an incremental oracle backupjob was but at the job details (events) I see the following event:  Backup job oxxxxxxx] has been converted to a full (code 38).I looked at the jobmanger log, taskmanger.log on commserve and oracleagent.log on client but I don’t fine why the incremental job is converted to a full backupjob. Maybe someone can tell me what (code 38) exaclly means? A backup is done every day the last full backupjob was from yesterday. regards Roland   Self-Hosted Q&A Thu, 06 Aug 2026 13:29:15 +0200 https://community.commvault.com/self-hosted-q-a-2/huawei-rds-support-12008 Good day allWould there be any information available on Huawei RDS support from Commvault?I’ve been told that it will work using the AWS RDS methodology (will be testing this), but for a customer we would be required to have official support matrixes in place.Perhaps someone has a roadmap on this and is allowed to share some information? Thank you. Self-Hosted Q&A Thu, 06 Aug 2026 10:56:03 +0200 https://community.commvault.com/self-hosted-q-a-2/ms-sql-instant-clone-recovery-points-how-it-works-12003 Hi,Can someone clarify the Instant Clone or “Optimize for table level restore” features?I have multiple SQL Servers. DB admins ask me about possibility to restore single tables instead of whole databases (some of them are huge like 10+ TB).So now I’m testing this on my playground but I’m not sure I get how it works.Creating recovery point / instant clone attach new database to selected instance and on low-level this is VSS snapshot mounted directly from my Commvault disk library to the proxy server. So there is no real data on server - it’s just on my commvault library. Is that correct?Proxy server have to be the server when I have target instance.I can’t restore tables directly to the source database. I can only restore tables to some another databases. So what is the point of this feature?I saw that enabling this cause backup by only 1 stream. Is that true? Self-Hosted Q&A Thu, 06 Aug 2026 10:22:07 +0200 https://community.commvault.com/getting-started-51/is-it-possible-to-use-version-11-28-of-commserve-in-windows-2022-11995 I’m asking because the document in version 11.28 has been deleted. Before upgrading Commvault from version 11.28 to 40, I would like to upgrade the Windows version of the Commserve server to 2022. - After DR backup, format the entire existing Commserve server, then install Windows 2022 - DR recovery after installing version 11.28 of Commserve - Upgrade to 11.40 We plan to proceed with the work in this order.Is it possible to use version 11.28 of Commserve in Windows 2022? Getting Started Wed, 05 Aug 2026 19:49:31 +0200 https://community.commvault.com/self-hosted-q-a-2/rman-failed-to-load-sbt-library-11637 Hi community.We recently configured the Oracle agent on a Linux machine, the instance is discovered and configured. But when checking the readiness, it gets the error below: Connect string: /SBT library path: /backup/catalyst/commvault/Base/libobk.soRMAN failed to load SBT library RMAN-03009: failure of allocate command on c1 channel at 02/24/2026 16:49:34 ORA-19554: error allocating device, device type: SBT_TAPE, device name: ORA-27211: Failed to load Media Management Library ]. Please run Check Readiness on the client to diagnose and resolve the issues. Checking the logs, I see the lines below: 39612 9abc 02/10 16:15:29 ### SetOracleBaseEnv(6236) - Failed to execute script [/backup/catalyst/commvault/Base/Temp/orabase_39612.sh] returnCode d126] output u] errorStr tERROR: ld.so: object '/backup/catalyst/commvault/Base/libCvDllFilter.so' from LD_PRELOAD cannot be preloaded: ignored.bash: /backup/catalyst/commvault/Base/Temp//ulimitquery_67447.sh: Permission denied Does anyone have faced the above errors?Thank you. Self-Hosted Q&A Wed, 05 Aug 2026 18:52:40 +0200 https://community.commvault.com/hyperscale-x-q-a-54/forcasting-in-comvault-11414 We are looking at trends in Commvault to provide forecasting on the onsite storage (Hyperscale . We need to provide the client with possible dates of when the storage will run out based on the past 6 months usage.  We are busy implementing a CV metrics server but not sure if this will provide the result/report we need.   HyperScale X Q&A Wed, 05 Aug 2026 15:16:33 +0200 https://community.commvault.com/getting-started-51/where-can-i-start-downloading-the-security-advisories-12005 Where can I start downloading the Security Advisories CV_2026_07_5, CV_2026_07_8, and CV_2026_07_8? Thank you Arturo.  Getting Started Tue, 04 Aug 2026 19:38:31 +0200 https://community.commvault.com/platform-updates-47/commvault-cloud-platform-release-11-44-lts-webinar-recap-on-demand-11999 View the complete webinar on-demand.  Commvault PresentersSam Curcuruto - Director, Product Marketing  Dinesh Reddy - Director, Product Management  Suzanne Klausner - Director, Global Enablement  Recap & HighlightsThis webinar introduces the Commvault Cloud SaaS and 11.44 LTS platform release and explores how organizations are adapting to a world where data is more distributed, identities are more dynamic, and cyberattacks are moving faster than ever. Resilience is increasingly tied to an organization's ability to secure data, control identities, detect risk, and recover cleanly and confidently following disruption. Platform Release 11.44 reinforces Commvault's commitment to helping organizations move beyond traditional backup toward a unified approach to cyber resilience—enabling teams to protect, detect, recover, and restore with greater confidence in the age of AI. The session includes demos of new innovations around expanded Identity Resilience and Active Directory security capabilities and integration of Threat Scan and Cleanroom Recovery solutions. Summary of Key Innovations across the Release Data Protection  Expanded protection for cyber resilience for cloud, hybrid, SaaS, virtualization, Kubernetes, databases, and emerging AI workloads New workload coverage for platforms including Databricks, Snowflake, Pinecone, Microsoft Power BI, Atlassian Jira, and Google Workspace enhancements    Identity Resilience  Active Directory Vulnerability Assessments Real-time auditing with one-click rollback Expanded identity protection with Okta support  Data & AI Security  Discovery, classification, and governance of structured data across enterprise data sources  AI-aware data access governance powered by Satori Improved visibility into sensitive data and access controls expanding discovery, classification, and risk assessment from unstructured data into structured data and AI data sourcesCyber Resilience  Synthetic Recovery to minimize rollback while recovering trusted data  Expanded Cleanroom Recovery with on-premises support and bring-your-own-storage   New Threat Hunting capabilities, including Hyper Threat Hunting, Deep Inspection, and enhanced threat intelligence   AI Acceleration  Data Activate discovers, governs, enriches, and prepares trusted enterprise data - including backup data- for AI and analytics use cases AI Studio enables organizations to build, customize, and manage AI agents using natural language or prebuilt templates to automate resilience operations MCP Server securely connects AI agents with enterprise systems and Commvault services using the Model Context Protocol  Continue Your Learning Journey Explore these additional resources for a deeper dive into 11.44 and our wider platform capabilties:  11.44 LTS New Features Documentation   Readiverse Academy training and certifications   Readiverse Academy Tech Talks   Community Platform Updates   MCP Conversational AI Demo   SHIFT Nashville 2026 (registration open now)  FAQs What is Resilience Operations (ResOps)?  ResOps is an operating model that turns resilience from a passive checklist into an active discipline by unifying the processes and technologies needed to continuously re-establish trust in data, identities, recoverability, and the ability to bring the business back.  What new identity resilience capabilities were introduced in 11.44?  The release introduces Active Directory vulnerability assessments that identify misconfigurations and exposures, real-time auditing that captures and alerts on changes in Active Directory, rollback capabilities that restore the environment to a known good state, and support for immutable backup and recovery of Okta users, groups, applications, and policies.  What is Synthetic Recovery?  Synthetic Recovery uses AI-enabled intelligence to restore data to a trusted clean state by automatically creating a composite clean point from previous backups. It identifies clean files from earlier backup versions and rebuilds a new trusted recovery point without manual scripting.   What is Hyper Threat Hunting?  Hyper Threat Hunting is a new Threat Scan capability that uses hash-based comparisons against customer-supplied indicators of compromise and indicators of attack to identify compromised data.  What is Deep Inspection?  Deep Inspection adds layered file-level analysis using malware signatures, machine learning, heuristic analysis, and AI-driven encryption detection.  What does Data Activate do?  Data Activate discovers relevant data, identifies sensitive information such as PII, prepares datasets in a controlled way, and makes them available in AI-ready formats. The process includes governance and enrichment to help reduce risk and maintain compliance.  What is AI Studio?  AI Studio allows organizations to build their own agents by describing what they want the agent to do or select from a library of prebuilt agents for common resilience use cases. Agents can be monitored, managed, and integrated with enterprise systems using the Commvault MCP Server.   What training and certification resources are available?  The Commvault Readiverse Academy provides technical training, product guidance, short videos, certifications, instructor-led courses, and Tech Talk webinars focused on Commvault products, cyber resilience, and workload protection. Certifications are available for for customers and partners. If you have additional training questions, contact your account owner or customer success manager, or drop us a note here. Are the new capabilities available for both SaaS and on-premises customers?  Most of the capabilities announced are available for both SaaS and installed-software customers. See the documentation or check with your account owner for details.  Can organizations run multiple Cleanrooms between clouds?  Yes. Multiple Cleanrooms can run at the same time. Cleanrooms are configured to be air-gapped by default; communication between hyperscalers would require additional network configuration.  What is the recommended retention period for immutable backup copies?  Retention requirements depend on an organization's policies. Commvault shared a recommendation of at least 90 days to help cover the median dwell time for many ransomware families, though retention should be tailored to the organization's needs.   This FAQ summarizes questions and answers discussed during the webinar. For complete information, refer to the official Documentation.If you have additional questions, feel free to ask here in the Community or reach out to your account owner.  Platform Updates Tue, 04 Aug 2026 02:00:25 +0200 https://community.commvault.com/self-hosted-q-a-2/manualprefetchtapes-exe-missing-on-linux-commserve-11996 Hi guys,I’m currently evaluating / planning the migration from a Windows CommServe to a Linux CommServe.We are using a Fujitsu ETERNUS CS8000 virtual tape library with VJUK (generic SCSI library) emulation as Tape backend.The Workflow (Prefetch Tapes for Restore) provided by Commvault to prefetch media, that have been migrated from cache, is no longer working on Linux CommServe.The Command ManualPrefetchTapes.exe, that is called by the workflow on Windows, cannot be found in the Linux distribution.Can someone tell me where to get it ?Or is there a newer version of the prefetch workflow available, that does no longer use the external command to initiate the prefetch ?Currently running on V11.40.59BRKlaus Self-Hosted Q&A Sat, 01 Aug 2026 13:51:31 +0200 https://community.commvault.com/self-hosted-q-a-2/rpo-and-rto-reports-from-command-center-11993 Hi:I would like to to know if the RPO and RTO data shown in the reports (https://cloud.commvault.com/commandcenter/#/softwareStore/10370Command Center) from Command Center are generated based in real data (I mean, based on true recovery times from the customer) or are calculated using AI or other ways.  I will appreciate more details and if someone has experience with this report, and also if the report was useful.Thanks,Paul Self-Hosted Q&A Fri, 31 Jul 2026 18:05:20 +0200 https://community.commvault.com/self-hosted-q-a-2/what-caused-this-growth-on-hsx-storage-11997 Hello,I have an HSX storage increased a lot from June to JulyThe storage is a destination for:primary copies secondary copies from another HSX secondary copy for cloud copyWhat is the best way to determine what caused this growth?I tried multiple report but I didn’t find any cause.the capacity license is still the same between June and JulyThanks ! Self-Hosted Q&A Fri, 31 Jul 2026 16:08:49 +0200 https://community.commvault.com/storage-and-deduplication-49/tape-mirroring-6733 Hello, guys  I want to perform a secondary copy to tape, and be able to write the data to tow tapes at once, Same data must be written to tow different tapes that belong to two different pools (main pool and copy pool). The idea is to be able to have mirroed data on tapes that will be stored on different sites (customer policy). Data must be read once from primary store (source) and write at same time to diferent tapes.Customer has a library with 3 drives. Any idea?Regards.   Storage and Deduplication Thu, 30 Jul 2026 20:44:18 +0200 https://community.commvault.com/self-hosted-q-a-2/do-you-have-any-storage-policy-with-no-dedupe-compression-11893 I have a interesting issue.  My AUX copy streams are capping out at 180 GB/h despite having multiple 10 GB WAN links.  I see this issue on a Storage Policy that has dedupe and compression disabled.(due to large unique data being backed up).   Does anyone by chance have a storage policy with no dedupe or compression?   I am really curious to know what speeds you are seeing on your AUX copy streams.   I feel like these should be able to go faster, but having a hard time convincing support that there is something in CV that is restricting it.We have set the nNumPipelineBuffers set to 900 already.  Our Dedupe AUX copies run amazing since there are so many streams for it to work with.  Self-Hosted Q&A Thu, 30 Jul 2026 15:42:27 +0200 https://community.commvault.com/self-hosted-q-a-2/staging-db-recovery-11992 Can someone confirm whether when staging the DB the Command Center isn’t usable by design? The Console works but I can’t seem to get the web UI to load (Please wait while our servers start up. This may take a few minutes.). curl returns the fact it’s running. I replaced the signed certs and all that but it seems it just doesn’t function so I’m wondering if that is expected behavior.thanks Self-Hosted Q&A Thu, 30 Jul 2026 15:38:22 +0200 https://community.commvault.com/getting-started-51/search-in-arlie-chats-11990 Hello,Does anyone know if you can search the chat history on the Arlie website for specific terms?Thanks and regards,Thomas Getting Started Thu, 30 Jul 2026 14:32:28 +0200 https://community.commvault.com/self-hosted-q-a-2/validate-supported-procedure-for-separating-commserve-and-mediaagent-after-upgrade-to-11-40-11991 We currently have a self-hosted Commvault environment running version 11.36.The CommServe and MediaAgent are installed on the same physical Windows server. The same server also hosts the existing MediaAgent components, including the DDB, Index Cache, Disk Libraries, Mount Paths, Data Paths.The customer’s main requirements are:Minimum operational risk Minimum downtime No unnecessary CommServe name or IP updates on the clients The existing physical server must remain in service as the MediaAgent after the separationOur planned approach is to first upgrade the existing combined CommServe/MediaAgent server from 11.36 to the latest approved 11.40 Maintenance Release.The upgrade and the separation will be performed as two separate changes, with a stabilization and validation period between them.Planned Final ArchitectureNew virtual server:CommServe only Receives the original CommServe hostname Receives the original CommServe IP addressExisting physical server:Remains as the MediaAgent Receives a new hostname Receives a new IP address Continues using the existing DDB, Index Cache, Libraries, Mount Paths, and storage connectivityPlanned Upgrade PhaseValidate Windows Server, SQL Server, MediaAgent, client, and storage compatibility with 11.40. Prepare the required Commvault installation media and updates in advance. Complete a successful CommServe DR backup and copy the DR set to an external location. Validate the DDB status, DDB backup, Index Cache, Libraries, Mount Paths, and Data Paths. Upgrade the combined CommServe/MediaAgent server from 11.36 to 11.40. Upgrade the required MediaAgents and infrastructure components. Perform backup, restore, Auxiliary Copy, tape, DDB, and DR backup validation. Allow the environment to operate normally and confirm stability before starting the separation activity.Planned Separation PhaseBased on the updated 11.40 documentation, our understanding is that the supported process is:Enable multi-instance installation on the existing combined server. Install a new MediaAgent as Instance002 on the same physical server, using a temporary CommCell client name. Move or reassociate the existing DDBs to the MediaAgent running under Instance002. Move or reconfigure all Disk Libraries, Tape Libraries, Mount Paths, Drive Pools, and Data Paths to use Instance002. Copy or relocate the Index Cache as required. Validate that backup, restore, Auxiliary Copy, tape operations, and DDB operations work through Instance002. Perform a final CommServe DR backup. Stop CommCell activities. Remove Instance001, which currently contains the CommServe and the original MediaAgent installation. Rename and re-IP the physical server using its final MediaAgent hostname and IP address. Rename and re-IP the prepared virtual server using the original CommServe hostname and IP address. Install or recover the CommServe on the new virtual server using the final DR backup. Update the temporary MediaAgent identity in the CommCell so it matches the final hostname of the physical MediaAgent. Validate all MediaAgents, DDBs, Libraries, Data Paths, clients, backups, restores, Auxiliary Copies, tape operations, and DR backups.The objective of retaining the original CommServe hostname and IP address is to avoid updating the CommServe identity across all clients and to reduce firewall, DNS, and communication changes.Could you please confirm the following?Is this still the correct and fully supported procedure in Commvault 11.40? Is installing the replacement MediaAgent as Instance002 on the original physical server the recommended approach for this scenario? Can the existing DDB, Index Cache, Disk Libraries, Mount Paths, and tape configuration remain on the same physical server when it is converted to a MediaAgent-only server? Are there any additional steps required in 11.40 before uninstalling Instance001? Should the new CommServe be installed directly with the original hostname and IP before the DR recovery, or is there a different recommended sequence? Is there any risk in changing the operating system hostname and IP of the physical server after the MediaAgent roles have been moved to Instance002? Are additional licenses required temporarily for the second MediaAgent instance? Are there any known limitations, registry settings, Name Management operations, certificate considerations, SQL requirements, or firewall changes specific to 11.40? Is it recommended to involve Commvault Support before removing Instance001, even after all MediaAgent validation tests have completed successfully? Is there a newer or lower-risk method available in 11.40 that would avoid the multi-instance and server rename process?We would appreciate confirmation from anyone who has successfully completed this procedure on version 11.40. Self-Hosted Q&A Thu, 30 Jul 2026 11:03:25 +0200 https://community.commvault.com/self-hosted-q-a-2/commvault-feature-like-veeam-6984 Hi together,In Veeam, there is a feature called "Secure Backup" which is a service for DRP audits (backups recoverability is tested). Does anyone know this feature and can tell me if there is a similar function in CommVault?I have not found one yet (Version 11.24.94).thanks in advance for your answers and best regards Pascal Self-Hosted Q&A Wed, 29 Jul 2026 21:38:50 +0200 https://community.commvault.com/developer-tools-integration-and-automation-50/draw-io-stencils-10215 I am looking for stencils that can be imported into draw.io to build backup diagrams and environments for documentation purpose.Is this something Commvault has available to customer? If so, can you send a link for download please?Thank you Developer Tools, Integration and Automation Wed, 29 Jul 2026 14:01:27 +0200 https://community.commvault.com/self-hosted-q-a-2/adding-new-mount-points-11985 Just wanted to validate this...I’ve been chatting with Arlie and trying to get a proper “list of steps” to add a new mount point (in an existing library) to media agent “A” and then to share that with Media agent “B”. All Media Agents are Windows. It seems the steps (not all from Arlie) are:Media Agent A: Add storage and mount drive (say L:\). Format Disk as GPT, and 64KB allocation. Media Agent A: “Share” L:\… using a service account as “browse/read/write”. The share is now like “\\A\sharename” Media agent B: Map that Share as UNC (“\\A\sharename”) as drive L:\, using the same service account. I presume also set it to “auto connect at sign-in” so the mount point does not go away on reboot. In Java console, choose storage library → Add Mount Path. Choose media agent A and drive L:\, Pick mount path and choose “Share” with Media Agent B and make it read/write. Looks like I need to input the service account/credentials here too. Additionally, I may need to select “Transport type: Regular” and “Read/Write Device Access with Preferred” when sharing with B? Validate the mount path (path → validate) from both Media Agent A and B’s “mounts”?Q: Does the above look “ok” and sensibleQ: Since the path is being Shared via windows, I think I have seen people mentioning it was a good idea to make a folder in L:\ (like “CV_DATA”) and make that the shared folder? Arlie did not talk about doing this but apparently its good so you can ...more easily exclude that folder in virus exclusions?Q: Can I set the mount path up (and also config sharing it) but not have it “online” immediately, then “online it” when configs are checked or needed?  I didn’t want to set this up, miss some setting, and then have it “live” and need to make changes. Self-Hosted Q&A Tue, 28 Jul 2026 23:48:30 +0200 https://community.commvault.com/saas-metallic-q-a-42/commvault-requirement-for-ad-delegation-allowed-11989 Is there a Commvault requirement for Active Directory Delegation allowed? SaaS (Metallic) Q&A Tue, 28 Jul 2026 21:44:26 +0200 https://community.commvault.com/software-upgrades-and-updates-55/title-error-code-68-585-cannot-verify-integrity-of-updatesinfo-xml-during-lts-download-to-software-cache-11987 Hi Community,I am encountering an error when attempting to download the new Maintenance Release (LTS) directly into the CommServe Software Cache using the Download Software feature.Here are the details of the failure:Error Code: 68:585Process: Download SoftwareSource: commserver Software Upgrades and Updates Tue, 28 Jul 2026 12:07:38 +0200 https://community.commvault.com/news-events-7/new-idc-white-paper-identity-management-emerges-as-a-major-readiness-gap-in-the-agentic-ai-era-11980 As organizations continue to adopt AI and agentic technologies, many are discovering that their resilience and identity-management practices have not kept pace. To better understand where organizations stand today, Commvault co-sponsored IDC research on the current state of cyber resilience. Commvault is pleased to announce the findings in a new IDC White Paper, Resilience Operations: The Discipline that Makes Readiness Provable. The research was conducted among 539 IT and resilience decision-makers across North America (80% in the United States and 20% in Canada), with approximately 85% reporting they have experienced a cyber incident. IDC found that 90% of respondents believe they need to improve identity-management capabilities to address risks introduced by agentic AI systems. Identity management encompasses the governance of both human and non-human identities and their access to systems and data throughout their lifecycle—from creation to decommissioning.The research also found that:58.7% of respondents said their identity-management approach requires significant improvements or a complete overhaul. 26.7% of respondents reported having dynamic role-based access control (RBAC) supporting AI and analytics. A quarter (24.7%) have documented and tested their Active Directory and Microsoft Entra ID recovery capabilities. Almost all (98.4%) said stronger collaboration is needed between IT and security teams, with half (49.7%) indicating major improvements are required. More than half (57.7%) have not fully defined their Minimum Viable Business (MVB)—the critical functions required to continue operations during a disruption. Many organizations also continue to face gaps in recovery orchestration, cleanroom capabilities, and overall cyber-resilience preparednessIn conjunction with this expansive research project, we will also be introducing the new IDC Cyber Readiness Assessment, an interactive tool designed to help organizations evaluate cyber resilience for an AI-driven future. Stay tuned for more on the assessment, or reach out to your account owner to find out more. Read the Full Report                              Highlights from the Commvault release  News & Events Mon, 27 Jul 2026 21:07:45 +0200 https://community.commvault.com/self-hosted-q-a-2/excluding-local-accounts-from-saml-11984 11.40 code - I have ran into an issue where the local break glass account is unable to be used when SAML is enabled. This apparently is due to the fact that the email associated with the local account is in fact in the IdP and once it detects that, there’s no way to “cancel” the redirect. Is there no way to disable SAML for specific accounts regardless of whether the email account exists in the external IdP?Since the email is a required field for all accounts and having a valid email for such an account makes sense BUT you have to have it syncing in order to actually authenticate and manage that mailbox, seems like a catch-22. Security prefers SSO. Plus if the external provider is unavailable for whatever reason, nobody, even the break glass account can login.I do have a case open with this but so far we haven’t found a solution. Self-Hosted Q&A Mon, 27 Jul 2026 20:56:33 +0200 https://community.commvault.com/self-hosted-q-a-2/upgrades-clients-11-40-11988 Hello Community !  I have environment 11.32 that I want to upgrade to 11.40 ,can I backup servers 2012R2 or 2012 or 2008R2 that have agent of 11.32 on 11.40 environment? Thanks. Self-Hosted Q&A Mon, 27 Jul 2026 13:52:35 +0200 https://community.commvault.com/storage-and-deduplication-49/liberacao-de-espaco-storage-zadara-validacao-11978 Hello everyone,For the past few days, I’ve been working with a Commvault engineer to disable the compliance lock on the Storage Policy. There was some obsolete data that wasn't expiring—possibly because we didn't have secondary copies, or because some items were linked to other data that hadn't yet completed its lifecycle. Anyway, the data was deleted, but the change wasn't reflected in the storage yet. To be certain, is it best to validate this via the library or the Storage Pool? Could you please advise? Storage and Deduplication Mon, 27 Jul 2026 08:48:55 +0200 https://community.commvault.com/virtualization-and-containers-48/proxmox-vm-snapshot-consumes-storage-equal-to-vm-size-during-commvault-backup-11986 Hi Commvault Community,We are backing up Proxmox Virtual Machines using Commvault.During the backup process, we observe that a snapshot is created on the Proxmox VM storage. The snapshot appears to consume storage space approximately equal to the VM disk size.For example:VM Disk Size: [300 GB] Proxmox Storage Type: [LVM-thin / ZFS / Ceph / NFS / iSCSI / Other] Commvault Access Node: Physical Server  Backup Type: Full / Incremental Storage Backend: SAN/NAS/Local Storage]During the Commvault backup, the Proxmox snapshot is created on the same storage where the VM disk resides. We would like to understand:Is it expected behavior for the Proxmox snapshot created during a Commvault backup to consume storage close to the provisioned VM disk size? Does Commvault use a standard Proxmox snapshot or another snapshot mechanism? Is there a way to configure the snapshot to use a different storage location? Does Commvault support storage-level snapshots for Proxmox? What is the recommended configuration to avoid production storage consumption during backup?We would appreciate any documentation or recommended best practices for Proxmox VM backup using Commvault.      Virtualization and Containers Sun, 26 Jul 2026 19:39:11 +0200 https://community.commvault.com/storage-and-deduplication-49/intellisnap-support-for-netapp-asar2-11323 NetApp is currently selling the successor to the ASA (SAN Only), the ASAr2, at an attractive price. Basically, it is a system from the ONTAP family, like the FAS or AFF systems. Unfortunately, the API has changed considerably, and Commvault does not yet support the ASAr2 API. I’ve heard that integration is being worked on. Is there a timeline for this?We have a few projects where Commvault (new customer) and NetApp would be a good combination. Storage and Deduplication Sun, 26 Jul 2026 17:58:15 +0200 https://community.commvault.com/self-hosted-q-a-2/storage-accelerator-and-data-domain-10228 Hello All;I found this topis: An I have similar problem in with Data Domain, in the logs I found taht StorageAcceleratorAutoDisabledUntiland i have a question:Where I can found exactly this keys on Linux and Windows systems? MediaAgent/StorageAcceleratorAutoDisabledUntilMediaAgent/StorageAcceleratorConsecutiveFailureCount I have installed on clients Media Agent and client can communicate with DD. Self-Hosted Q&A Fri, 24 Jul 2026 16:06:48 +0200 https://community.commvault.com/virtualization-and-containers-48/crazy-slow-hyper-v-snapshots-10746    We are in the unfortunate process of migrating from VMware to Hyper-V.   We are in mid migration and I am finding that the snapshots are taking longer and longer.   Normally snaps are about 15 to 30 min.   Now they are taking over 5 hours for a quiesced  snapshot.  After the snapshot is done, the Backup Copy runs quickly.   During the Snapshot job, I see lots of log messages about CHyperVInfo2::RunParallelVMSnapshotTask() - No available thread found for creating software snapshot of virtual machine XXXXXXXX.   I can not find any setting for the number of threads that Commvault will use to talk to Hyper-V.   I have had a support call open for a bit but not felling like it is making any progress.   This feels like it should be a 101 type question.    Does anyone else have delays with their Hyper-V snapshots? Virtualization and Containers Fri, 24 Jul 2026 14:01:46 +0200 https://community.commvault.com/news-events-7/shift-2026-nashville-early-bird-registration-agenda-11925 Hello Commvault Community,It’s here! The SHIFT 2026 agenda and registration site is now live, and Early Bird tickets are available between now and Sept. 15. July 23 update: we’ve added session and schedule information to the agenda. We’ll continue to make updates as more sessions and speakers are finalized. SHIFT is coming to Nashville, November 9 -12 and will offer a full user conference experience again. Join us for visionary keynotes on the AI Reckoning that has already arrived, user-focused and strategic breakouts, along with hands-on learning sessions, certification opportunities, and our immersive “Resilience Hub” show floor featuring demos, theaters, partner showcases, Meet the Experts, networking, and of course food and beverages and some fun!Explore the daily conference agenda and details and don’t miss out on the Early Bird registration. We’ll be adding more track and session specifics throughout the summer. We hope to see you there and stay tuned to this space for more updates! News & Events Thu, 23 Jul 2026 21:56:45 +0200 https://community.commvault.com/virtualization-and-containers-48/openshift-backup-network-architecture-using-access-node-and-network-topology-11981 Hello Commvault Team,We are designing a Commvault backup architecture for an OpenShift GPU environment and would like to confirm the supported network architecture.Our environment has the following network connectivity: The CommServe and MediaAgent can communicate with the Access Node. The Access Node can communicate with the CommServe/MediaAgent, OpenShift API Server, and OpenShift Worker Nodes. The OpenShift Worker Nodes cannot directly communicate with the CommServe or MediaAgent. The Worker Nodes are connected only to the OpenShift Service Network and do not have connectivity to the Backup Network. The Access Node has connectivity to both the OpenShift Service Network and the Backup Network. We are considering using the Commvault Command Center Network Topology feature to control the backup communication path.Our desired backup data flow is:OpenShift Worker Node / Backup Pod → Access Node → MediaAgent → Backup StorageIn this architecture, we would like to avoid requiring direct network connectivity between the OpenShift Worker Nodes and the MediaAgent.Could you please confirm the following? Can the Access Node act as an intermediate data path or gateway for OpenShift backup data between the Worker Nodes and the MediaAgent? Can the OpenShift backup data generated from namespaces/PVCs on the Worker Nodes be transferred through the Access Node to the MediaAgent? Can the Network Topology feature be used to enforce or control this communication path? If the Worker Nodes do not have direct connectivity to the MediaAgent or Backup Network, are there any additional network or configuration requirements? Does this architecture work for both CSI-based PV backups and file-system-based PV backups? Our goal is to keep the OpenShift Worker Nodes isolated from the Backup Network while using the Access Node as the communication point between the OpenShift environment and the MediaAgent.Thank you in advance for your guidance. Virtualization and Containers Thu, 23 Jul 2026 01:36:21 +0200 https://community.commvault.com/getting-started-51/why-backup-job-is-pending-because-access-node-is-overloaded-9973 I got the following error when backup a vm:Error code: [19:2601]Description: The job is pending because all access nodes to launch the job are overloaded.Source: cms01109c1us02, Process: JobManagerI have no idea what the error mean. I run the backup gateway on my Windows to backup a remote VMware virtual machine. Getting Started Wed, 22 Jul 2026 18:55:50 +0200 https://community.commvault.com/readiverse-academy-60/commvault-cloud-professional-and-expert-exams-11979 Why can’t I find these on the readiverse.com site?Commvault Cloud Professional – advanced recovery and workload expertise, including Cloud Rewind or Cleanroom Recovery coursework Commvault Cloud Expert – advanced cloud engineering and resilience leadership, including Cloud Engineer coursework, advanced feature courses, Cloud Rewind, and Cleanroom Recovery  Readiverse Academy Wed, 22 Jul 2026 18:48:19 +0200 https://community.commvault.com/virtualization-and-containers-48/openshift-4-22-support-roadmap-for-commvault-11-44-11977 Hello Commvault Team,We are currently using Commvault 11.44 to protect Red Hat OpenShift environments.According to the current compatibility matrix, Commvault 11.44 supports OpenShift up to version 4.21. We would like to ask if there is any roadmap or estimated timeline for supporting OpenShift 4.22.Many enterprise customers prefer to deploy and operate EUS (Extended Update Support) versions of OpenShift because of their long-term stability and extended support lifecycle. As a result, timely support for new EUS releases is very important when planning production upgrades.Could you please advise:Is OpenShift 4.22 support currently planned for Commvault 11.44 (or a future maintenance release)?If so, is there an estimated timeframe for when support will become available?Based on previous OpenShift releases, how long does it typically take after Red Hat GA for Commvault to officially certify and support a new OpenShift version?We understand that compatibility testing and validation require time, especially for Kubernetes and CSI-related features. However, any guidance on the expected timeline would be very helpful for our upgrade planning and for advising our customers.Thank you in advance for your support. Virtualization and Containers Wed, 22 Jul 2026 13:16:57 +0200 https://community.commvault.com/storage-and-deduplication-49/commvault-archive-cloud-combo-tiers-11970 I have a customer running 11.40 and Commvault now has the combo tiers for cloud storage configured by default. My question resides in which tier the bucket should be created. The customer had previously created a bucket in AWS (this may come into play later) that was used to create a Cloud Library in Commvault using the AWS Glacier Deep Archive tier. When examining the data in the bucket, we can see the CHUNK data is written to Glacier Deep Archive however, the index metadata is showing under Glacier Instant Retrieval. This seems wrong to me.I have read that Commvault will apply an Amazon storage class header to every upload API call and then writes the data to the bucket, which is part of what is allowing the CHUNK data to be written to one tier with the index metadata to another tier. I’m starting to believe that the storage class header only is being applied to the CHUNK data and the metadata is using whichever storage tier the AWS S3 bucket was created with. Documentation doesn’t make it clear (or I’m misunderstanding it) when the bucket should be created, nor which tier should be selected when talking about combo-tiers.Is Glacier Instant Retrieval an expected tier when using the combined storage tier? (My assumption is no) Does the AWS S3 bucket need to be created with the tier set to where the index metadata should be written to? (ie S3 Standard-IA) Is the behavior discussed above due to the bucket being created within AWS targeting Glacier Instant Retrieval and then using Commvault to create the Cloud Library pointing to Glacier Deep Archive? (this is my assumption)Thank you in advance. Storage and Deduplication Tue, 21 Jul 2026 18:04:41 +0200 https://community.commvault.com/virtualization-and-containers-48/compatibility-and-testing-experience-of-red-hat-openshift-4-22-with-commvault-11-44-11976 Hello Commvault Community,I am currently working on a project where the client requires us to confirm compatibility between Commvault and Red Hat OpenShift.According to the official Commvault documentation, Release 11.44 officially supports OpenShift up to version 4.21. However, we would like to know if OpenShift version 4.22 works properly with Commvault 11.44 despite not being officially listed yet. Has anyone in the community tested or run backups/restores on OpenShift 4.22 using Commvault 11.44? If so, did you encounter any issues or limitations? Any insights, feedback, or shared experiences from your actual implementations would be greatly appreciated as we need to verify this for our customer's project requirements.Thank you! Virtualization and Containers Tue, 21 Jul 2026 11:14:28 +0200 https://community.commvault.com/virtualization-and-containers-48/intellisnap-backup-issue-when-open-snapshots-in-vms-11973 We are running into this wired issue infra stack is vmware 7, vmware 8, 2 instances of Commvault one with vm proxies used for VMWARE 7 another one is HSX with HSX nodes for VMWARE 8.  Datastore is on pure storage.  We are in transit and evenrutally migrate to HSX  This is happening on both the environments V7 and V8 (separate cv instances) The issue we run into is that when there are open snapshots; the Intellisnap backup randomly goes into hung state; where in it gets stuck during the phase(pre hardware snapshot phase) where VMWARE snapshots are taken and deleted and never proceeds into taking the storage snapshot; as a result the next morning there are open snapshots on all the VMs for that job during production hours which I then manually cull using a powershell script.  What I don’t understand is how does manual deletion works (using a script) when Commvault support says they are getting timeout in the logs when trying to delete the snapshot and that could be the issue.    RemoveSnapshot() - Failed to remove Snapshot GX_BACKUP snapshot-200805 from VM: The operation has timed out__WaitForTask() - Exceeded Maximum Wait for Task Attempt I have been told that we never used to run into this issue when using nutanix; also this issue does not  occur when we use traditional vmware streaming non-Intellisnap jobs. The way we overcome this is by creating an exclusion (via tags) where we exclude all the VMs that have an open snapshots and the Intellisnap backups run fine.   Given that it is happening across environments and different instances of Commvault as well not sure how should I solve it.  The work around works however I would rather resolve it. I will be supplying fresh logs as the backups run when we have exclusions in place to see if we get the same timeout issue.  I understand this is a vmware issue as CV is just waiting on VMWARE to create/delete the snapshot however not sure if changing these settings at CV end will change much; if it were a configuration issue at CV would it not happen irrespective of snapshots on the vm and impact all the jobs and the reason that it is happenning across diffrent vmware envrioments and CV instances.  Virtualization and Containers Tue, 21 Jul 2026 08:41:03 +0200 https://community.commvault.com/virtualization-and-containers-48/does-commvault-support-virtual-trusted-platform-module-vtpm-9455 Hi all,  I had a question. Could not find it with a search, so maybe someone can help me out. Does CommVault support Virtual Trusted Platform Module (vTPM)?I know Rubrik does not support it yet.  Best Regard Virtualization and Containers Tue, 21 Jul 2026 02:24:59 +0200 https://community.commvault.com/getting-started-51/inconsistent-os-support-between-1-touch-and-linux-file-system-agent-in-commvault-11-46-11963 Hello Commvault Team,I have a question regarding the operating system support matrix in Commvault 11.46.The Linux File System Agent System Requirements document lists support for:Red Hat Enterprise Linux 10 Oracle Linux 10However, Rocky Linux 10 and AlmaLinux 10 are not listed.At the same time, the 1-Touch and Virtualize Me for Linux System Requirements document includes support for AlmaLinux 10 (and Rocky Linux 10).This seems inconsistent, so I would appreciate some clarification.Could you please help answer the following questions?Why are Rocky Linux 10 and AlmaLinux 10 supported for 1-Touch but not for the Linux File System Agent? Is this an intentional support policy or simply a documentation difference? Are Rocky Linux 10 and AlmaLinux 10 currently under validation for the Linux File System Agent? Is support planned for an upcoming Maintenance Release or LTS release?We are currently planning new Linux deployments, and understanding the roadmap will help us decide which operating system to standardize on.Thank you for your clarification. Getting Started Mon, 20 Jul 2026 17:52:49 +0200 https://community.commvault.com/share-best-practices-3/vmware-sql-protectoin-and-recovery-11956 We use VMWARE and use lots of SQL AGS.  We backup the SQL databases at the AG level however I am wondering what would be the best way to recover incase of a cyber event.   The plan I have is to take an initial snapshot all the VMs after installing SQL server on a VM and then use SQL and MSDB databases backups; and every time a server is patched take a full file system backup of the OS and location where system databases are stored.  SQL Agent would continue to protect the user databases  When a system fails completely > Restore from initial VM level backup  >  Restore file and folders via the agent based backups > Restore the databases via the DB backups Any other ideas...  SQL team dont want vms to be snapped regularly  Share Best Practices Mon, 20 Jul 2026 16:05:07 +0200 https://community.commvault.com/share-best-practices-3/questions-about-tape-schedule-plan-11974 We are using a standalone tape drive with a 3-tape rotation.Our current plan is: We have 3 tapes. Every Friday at 9:00 PM, we perform a full backup. On the remaining days, we perform incremental backups at 9:00 PM. Every Friday at 7:00 PM, the operator changes the tape, and the new tape is used for the full backup at 9:00 PM. Week 1 uses Tape 1, Week 2 uses Tape 2, Week 3 uses Tape 3, and Week 4 uses Tape 1 again. After Week 4, Tape 1 is ejected at 7:00 PM on Friday and sent to HQ for long-term storage. HQ then sends us another tape, which we label as Tape 1, so we always continue with a 3-tape rotation. I have a few questions about how Commvault handles tape retention and exports: Does the retention period matter for tapes? For example, if my storage policy has a 14-day retention, what happens when I insert a tape again after 14 days? Will Commvault automatically move it to the Scratch Pool and overwrite it, or can I still browse and restore the data that is physically on the tape? Does the retention period actually erase the data from the tape, or does it only mark the media as recyclable? Is a manual erase required if we want the data to be permanently removed? For the tape change process, the operator will physically eject and replace the tape. Is there anything we should configure in Commvault, such as an Export Media operation or an export schedule, or is simply ejecting the tape sufficient? Since the Week 4 tape is sent to HQ for long-term storage, should I configure an extended retention period for that tape or the copies written to it? Do we need to create an automatic export schedule every week, or is it sufficient to schedule an export only at the end of the month when the tape is being sent offsite? I would appreciate any guidance or best practices for managing standalone tape drives in Commvault. Share Best Practices Mon, 20 Jul 2026 13:26:55 +0200 https://community.commvault.com/saas-metallic-q-a-42/backup-gateway-os-11971 below are the details regarding backup gateway which is only says windows as supporting os , is linux supported to azure backup gateway to protect azure worklloads  https://documentation.commvault.com/11.42/software/system_requirements_for_azure_backup_gateways.html?view=saas https://documentation.commvault.com/11.42/software/system_requirements_for_on_premises_backup_gateways.html?view=saasbut for media agent for saas support all the os  MediaAgent: System Requirements SaaS (Metallic) Q&A Sun, 19 Jul 2026 07:20:58 +0200 https://community.commvault.com/storage-and-deduplication-49/windows-events-on-hyper-v-hosts-during-backups-11972 Hi all,just wondering if anyone can help me. I’ve noticed on our Hyper-V hosts then when a backup is triggered in CommVault the system event log on the hosts are flooded with Disk and partmgr warnings for specific disks.I’m just wondering if this is normal behaviour or something we need to look in to? For context, these hosts are running Windows Server 2019, are MediaAgents for all our VMs and we are running CommVault version 11.36.102.The disks presented to the cluster are CSVs and are presented via iSCSI from our NetApp.I cant see that its causing any hard to the backups as they are completing successfully. The Vms and hosts also appear to be fine - but not sure what could be causing these warning or how to remediate them.  Storage and Deduplication Sat, 18 Jul 2026 09:56:10 +0200 https://community.commvault.com/platform-updates-47/updated-proactive-advisory-upcoming-microsoft-transition-from-exchange-web-services-ews-to-graph-11349 Updated advisory as of Aug. 19. 2026. We will continue to provide new updates and guidance as we get closer to the September Commvault release dates and Microsoft’s October milestone to begin the phased disablement of EWS. - Commvault Support & Community team As shared previously, Microsoft has announced the retirement of Exchange Web Services (EWS) in Exchange Online, with phased EWS disablement scheduled to begin on October 1, 2026.For our customers and partners backing up Microsoft 365 and Exchange Online in your environments, please review closely the following KB articles for our most current guidance about steps to take to maintain continuity in your Exchange Online backups and further background on Commvault’s plans for Microsoft Graph support. (New) Maintaining Exchange Web Services (EWS) access for Exchange Online before planned End of Life. This article describes steps to take to maintain EWS access for your Commvault backups during Microsoft's EWS phased retirement period and before its scheduled full retirement in the spring of 2027. Transitioning to the Microsoft Graph API for M365 - Exchange Online This earlier article contains detailed information about Commvault's Microsoft Graph support plans, requirements, and preparation steps. We suggest clicking “subscribe for updates” and we will also continue to provide a heads up here in the Community and through direct outreach to impacted customers in the fall.Recap: What is Changing?Microsoft is making a phased transition from the 20-year-old EWS architecture to the modern, REST-based Microsoft Graph API. This shift enhances security via OAuth-based authentication and provides a more unified architecture across Microsoft 365.Commvault is transitioning applicable Exchange Online functionality to Microsoft Graph. Commvault will continue to use EWS for certain Exchange Online data protection and recovery operations after October, specifically for those objects without current parity with the Graph API. Because Microsoft Graph does not yet support every Exchange Online workload, Commvault will use a hybrid transport model until the Microsoft transition is complete.Microsoft EWS Phased Retirement TimelinePer Microsoft, below is the revised planned transition timeline for EWS. October 1, 2026: Phased disablement of EWS begins  April 1, 2027: EWS permanent retirement for all Exchange Online tenants. IMPORTANT: This change applies only to Exchange Online. On-premises Exchange Server environments are not impacted by this deprecation. Planned Commvault Milestones & TimingsWe understand that your backup continuity is non-negotiable. Our hybrid approach and timeline is intended to ensure your environment is "Graph-ready" before Microsoft begins the phased disablement in October 2026 and also that there is continuity for workloads not yet fully supported by Graph.  Recommended Actions for Administrators to PreparePlease review the two KB articles above for detailed instructions about actions to take depending on your deployment type.Microsoft requires that organizations that require EWS after October 1 (including Commvault customers) configure a setting that allows administrators to explicitly specify which applications can continue accessing EWS based on their Microsoft Entra Application ID. Full details here.    Depending on your deployment model, verify or reauthorize the Azure apps being used for the workload have the appropriate permissions set to use the Graph API. Impacted on-premise software customers will need to upgrade to 11.44 and Commvault will release a hotfix cycle in September. Further details here. For Commvault SaaS (Metallic) customers, Commvault will automatically enable the Graph API as the primary mode of transport beginning in September. From the customer side, the only action that should need to be taken is verification of permissions against the Azure applications you have configured. A small number of customers using legacy single-tenant Azure apps may need to do additional configuration of permissions as noted in the KB article, and you will receive a notification in-app. For self-hosted / on-premises software customers with Exchange Online, Commvault plans to release a hotfix cycle for 11.44 in September where, similar to SaaS, the Graph API will be enabled by default. To continue protecting your Exchange Online mailboxes after Microsoft retires EWS in April 2027, you will need to upgrade to Commvault 11.44 or later. Once deployed, the only action required by the customer is to verify the Azure apps being used for the workload have the appropriate permissions to use the Graph API.  Note: Dependency on the Microsoft EcosystemAs a Microsoft partner, Commvault’s development timeline is inextricably linked to Microsoft’s API release schedule. While Graph is the future, Microsoft has acknowledged that it does not yet have full feature parity with EWS and some decisions are still in progress. This is an ongoing process and subject to further changes as Microsoft continues to evolve their release plans and dates.For full Microsoft guidance, take a look at this blog post from their Exchange team and this Microsoft Learn article.   Stay Tuned!We will continue to share updates, timelines, and guidance here and through the KB articles noted above. As always, don’t hesitate to post questions here or reach out to your success team for advice.  Platform Updates Fri, 17 Jul 2026 23:24:14 +0200 https://community.commvault.com/community-guides-30/we-re-kicking-off-a-community-archiving-project-11958 As our Community scales and Commvault's product portfolio continues to evolve, it's important that we take steps to curate and optimize our content and knowledge sharing.This summer, we are launching a rolling community clean-up effort focused on archiving older threads and marking more questions with a "Best Answer" where appropriate. Don't worry—we won't be deleting any content. Instead, we'll be migrating the older content to an Archive section and resolving older threads to help create a cleaner experience that highlights more current and relevant information and helps improve search results, both within the community and through external search engines.What to expectIn late July, we will roll out a new Archive section in the Commvault Community. This Archive will be accessible to all registered Community members, but you will need to be logged in to view and search it.The Community team will then gradually migrate older and outdated threads and announcements to the Archive section, starting with the oldest content first. As noted above, all archived content will remain searchable and available to registered / authenticated users, and you'll still be able to find information across categories. You may also notice or receive occasional notifications as updates are made.You will no longer be able to reply against threads in the Archive section, so you'll need to start a new topic if there's an older thread you want to revisit or reference. (This will also give your new question or comment better visibility to our team, replies against older topics sometimes get missed.)Want to help?We'd love your support! (But no obligation!)If you want to pitch in or have suggestions, here are some ways you can help us curate.Identify and mark “Best Answers” on unresolved questions using our filtering tools.How to find unanswered questions:Use the Search bar (first screenshot below) to find threads by keyword, product, or topic.  Use the filters on the left in the second screenshot (such as Question, Community Category, or Tags) to narrow your results and quickly locate unresolved questions that may still need a Best Answer. If you come across a thread that you think should be archived or updated, send us a reply (or DM me (Sougato Roy) or Jennifer directly). Have other questions, feedback, or suggestions for improving the knowledge sharing experience? Please reach out—we'd love to hear from you.Thank you for helping us keep the Community organized, useful, and easy to navigate for everyone. Use the Search bar to find the threadsUse advanced filters to narrow you search resultsWhat content is being archived?We'll begin moving the oldest, inactive content into the Archive, including:Discussion topics and Q&A that are years old and no longer active Historical Commvault announcements from the News & Events and Platform Updates sections Again, this is an organizational update only - no content is being removed or deleted. What does this mean for our members?Your archived content will remain:Searchable within the Community, but with better filters Accessible to all registered members Available as a valuable knowledge resource should you wish to refer backWhether you're looking for past discussions, product information, or historical announcements, the Archive will continue to serve as a trusted reference. Why archive?Our goal is simple: create a cleaner, more intuitive Community experience.By moving older content into a dedicated Archive, we'll:Make it easier to find current conversations and announcements Improve navigation and search across the community Preserve years of valuable technical knowledge in an organized way Create more space for new discussions and fresh ideasYour contributions are what make this community such a valuable resource, and we're committed to continuously improving your experience. Thank you for being an important part of the Commvault Community!As always, we welcome your feedback and look forward to continuing to learn, share, and grow together.Roy, Jenn, Damian & The Community Team Community Guides Fri, 17 Jul 2026 18:46:13 +0200 https://community.commvault.com/self-hosted-q-a-2/backup-dfs-replication-11942 Hi All, what is the best way to backup windows server with dfs replication via windows file agent ?  Self-Hosted Q&A Fri, 17 Jul 2026 12:24:40 +0200 https://community.commvault.com/storage-and-deduplication-49/location-of-ddb-when-creating-disk-storage-11968 I was teaching a CV Engineer trainingsome time ago, using a lab setup for demos that I upgraded from 11.32 to 11.40. I created a disk storage pool to demo things. When I started to configure dedupe, I only got the possibility to choose the MA for the DDB, not the location (vloume / folder), so the DDB ended on the C: drive. Is this because the upgrade went wrong, or is this by design? If it's by design, why??? Storage and Deduplication Fri, 17 Jul 2026 08:24:55 +0200 https://community.commvault.com/self-hosted-q-a-2/sharepoint-app-principal-missing-11955 Over the weekend, we started seeing errors in SharePoint online backups for all the tenants we backup with the error: “ Failed to validate any of the configured Azure Apps against the SharePoint Tenant Admin site. 1) Please verify the SharePoint Tenant Admin Url. 2) Please check the credentials and permissions for the configured apps. 3) Please ensure Custom App authentication is enabled on the SharePoint tenant.<br/>Source: xx, Process: SharePoint”From logs on the Access Node:CheckOffice365CredModern - Office365 app credentials incorrect : CheckOffice365CredModern - Error is: The remote server returned an error: (401) Unauthorized. What we have doneVerified the Azure App secrets are not expired Verified DisableCustomAppAuthentication on the tenant is set to false Verified Azure app API permissions: Microsoft Graph:  Application.ReadWrite.All, Application.ReadWrite.OwnedBy,  Directory.Read.All, Group.ReadWrite.All, Policy.Read.All, RoleManagement.ReadWrite.Directory, Sites.FullControl.All, Sites.Read.All, User.ReadWrite.All SharePoint: Sites.FullControl.All, User.Read.All I understand that Microsoft has deprecated ACS authorization and that new Graph APIs are required, but those permissions have all been granted per https://kb.commvault.com/article/?id=83163I have also checked https://kb.commvault.com/article/?id=84896 and for versions 11.34 and earlier is states “With this value set to false you can now create App Registrations for SharePoint Online without the need of a certificate” (which we have set). Unfortunately, we aren’t able to upgrade to 11.36 due to other dependencies.We have opened a ticket with support and they have told us this is due to the ACS deprecation. Why would this start occurring now, and not April 2nd? Self-Hosted Q&A Thu, 16 Jul 2026 16:53:04 +0200 https://community.commvault.com/virtualization-and-containers-48/could-not-establish-connection-host-results-may-be-incomplete-11966 Hi,I keep seeing an irritating warning during Hyper V backup. One host in the Hyper V setup has been de-configured and the SW uninstalled, and the node has been removed from the list in the Hyper V Instance. Also, it does not show up in the preview for the vmgroups. Even so, the warning (Could not establish connection host .], results may be incomplete) appears immediately when the backup runs. How can I get rid of this host? Please assist. Virtualization and Containers Thu, 16 Jul 2026 13:31:52 +0200 https://community.commvault.com/virtualization-and-containers-48/mongodb-cloud-atlas-backup-copy-support-s3-11960 Hello,We are currently running backup on Commvault (FR42) for MongoDB Atlas protection with an enterprise customer. Our understanding iis that Commvault orchestrates native Atlas cluster snapshots through the Atlas REST APIs, with no backup copy possible — the data never leaves the Atlas/AWS perimeter and cannot be materialized on a Commvault Cloud Lib...However, MongoDB Atlas natively supports exporting Cloud Backup snapshots to a customer-owned object store (S3, Azure Blob, GCS) via the Atlas Admin API, including S3 Object Lock immutability and PrivateLink transfer. Since Commvault already integrates with this API for snapshot orchestration, we would like to understand:Is there a technical or product reason why Commvault does not leverage the Atlas snapshot export API to provide a true secondary copy (backup copy / air-gapped copy) of Atlas data under Commvault management? Is such an integration on the roadmap for an upcoming Feature Release? If not, what is the recommended Commvault-supported approach for customers with regulatory requirements to hold Atlas data outside the MongoDB/AWS perimeter?Thx !!   Virtualization and Containers Thu, 16 Jul 2026 09:20:55 +0200 https://community.commvault.com/self-hosted-q-a-2/oracle-rman-and-commvault-deduplication-11967 Hi guys,If I want to achieve the best dedup efficiancy, I have to set the Max Open Files in the Commvault subclient(s) of an Oracle Instance to 1.Otherwise, RMAN will multiplex the number of files allowed into one channel / stream, which leads to poor dedupe ratio for the backups of this databases.Is there an option to influence the parameter of default subclient during instance creation when a new instance is discovered ?Setting the amount of streams and restricting the MaxOpenFiles might be beneficial when adding larger amount of Instances to the environment and where disk or cloud is the primary backup destination.rgdsKlaus Self-Hosted Q&A Thu, 16 Jul 2026 06:15:58 +0200 https://community.commvault.com/software-upgrades-and-updates-55/mongodb-incremental-backup-failed-11930 We have observed the following: Operating System: Red Hat Enterprise Linux 9.7 MongoDB Version: 8.0.20 mongodump Version: 100.16.0 Commvault Version: 11.42.90 iDataAgent Version: 11.42.90 We are facing an issue where incremental backups fail, while full backups complete successfully. The error indicates that oplog creation failed. However, when we perform the oplog dump manually, it completes successfully.We also observed that with Commvault/iDataAgent version 11.36.80, both full and incremental backups complete successfully. However, the restore operation fails because the MongoDB service attempts to stop but is not stopped properly by the iDataAgent. Software Upgrades and Updates Thu, 16 Jul 2026 04:55:09 +0200 https://community.commvault.com/self-hosted-q-a-2/upgrade-to-11-36-web-console-compliance-search-website-11486 We are planning an upgrade from 11.32 to 11.36. With the deprecation of the web console, does this mean that the legacy Compliance Search (not the CommandCenter version), will disappear? We have users still using that, and don’t see many benefits to the CommandCenter version. Self-Hosted Q&A Tue, 14 Jul 2026 17:25:39 +0200 https://community.commvault.com/getting-started-51/sybase-backup-failing-error-code-71-30-8707 Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%. Backup Server session id is: 68. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume change request from the Backup Server. Backup Server: 4.124.2.1: Archive API error for device='SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0::000': Vendor application name= , Library version=0, API routine= , Message=Unable to open API library for device 'SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0'. Library path is '/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so'. dlopen() returned: Code=2, Message=/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so: cannot open shared object file: No such file or directory] Source: JMVXADSQAS00, Process: ClSybAgent Getting Started Tue, 14 Jul 2026 17:04:54 +0200 https://community.commvault.com/self-hosted-q-a-2/support-portal-unavailable-11965 Hello Team,Support Portal is unavailable, again. It always seems to happen whenever I am in the middle of a Change that isn’t going to plan. I am beginning to take it personally :)  Self-Hosted Q&A Tue, 14 Jul 2026 16:55:46 +0200 https://community.commvault.com/hyperscale-x-q-a-54/fan-monitoring-on-hyperscale-x-hpe-apollo-420-cc-version-11-26-107-11953 Hi folks,A few questions for you.We have HPE Apollo 420 Gen10 nodes and one of them is reporting a fan failure in its iLO.This has been confirmed by the vendor and we are replacing it soon. In meantime I have checked the HyperScale Health Report and is reporting all fans OK across all nodes.Why is that?How Commvault is providing data to the HyperScale Health Report?If this is not a reliable data, why to bother showing this in the report? HyperScale X Q&A Tue, 14 Jul 2026 09:38:28 +0200 https://community.commvault.com/self-hosted-q-a-2/restore-report-from-tape-11957 How to produce a Restore report specifically source media is TAPE?  Please note that the SP has the Disk primary and Tape secondary.  Attempted to produce one but unfortunately 'source' media is always disk.  Self-Hosted Q&A Tue, 14 Jul 2026 05:19:51 +0200 https://community.commvault.com/self-hosted-q-a-2/permission-missing-to-share-access-to-a-new-created-credential-vault-11950 Hi,what is the best way to allow a user, that created a credential vault, to add further user or groups to this new created vault ?the user is per default, not allowed to change the security settings of his own vault entry.the vault should be made available to other user after it has been created ba a restricted user.the only option I found to achieve this, is to grant the global → change security settings permission on the commcell level.But this will allow the user to change other objects permissions as well, what is not desired.(CommCell is running with CV11.40)rgdsKlaus  Self-Hosted Q&A Tue, 14 Jul 2026 03:26:33 +0200 https://community.commvault.com/news-events-7/community-all-stars-get-to-know-jos-meijer-11412 As we celebrate the official launch of our Community All Stars program and SHIFT 2025 events, we’re delighted to share a series of podcast interviews with several of our All Stars and top contributors and experts. Commvault’s ​Chris Mierzwa (@cmierzwa), Sr. Director of Global Resilience Programs, sat down recently with ​@Jos Meijer, Technical Lead, Backup & Recovery at Databalance - and Commvault Certified Expert - to reflect on his career in data protection, industry trends, and the importance of Community in our space.   Enjoy getting to know Jos better! You can connect with him on the Community here and on LinkedIn here. On behalf of the Commvault Community, Readiverse, and Customer Marketing teams, we appreciate your insights, contributions, and willingness to help others!​@Damian Andre ​​@Sougato Roy ​@Cara ​@Caroll   News & Events Mon, 13 Jul 2026 18:48:42 +0200 https://community.commvault.com/software-upgrades-and-updates-55/seeking-advice-and-tips-in-upgrading-from-commvault-v11-36-to-v11-44-11961 We are exploring the option to upgrade our Commvault environment from 11.36 to v11.44We are running a Windows Commservers and Windows Remote private metrics reporting servers and also Windows Media Agent.Currently, majority if not 90% of our Backup configuration are setup in the CommCell console.I understand there is a push to move to Command Center based approachI would like to seek advice on the gotchas of moving to 11.44 version of Commvault given the setup that we have in place. Software Upgrades and Updates Mon, 13 Jul 2026 12:23:59 +0200 https://community.commvault.com/storage-and-deduplication-49/commvault-dr-restore-to-new-host-11962 EnvironmentCommvault Version: 11.40.51 Windows Server CommServe and MediaAgent installed on the same server Primary Storage: Disk Library (Deduplication Enabled) Secondary Copy (Copy-2): Remote Disk Library (Deduplication Enabled) Copy-2 uses its own Global Deduplication PolicyDisaster Recovery Test ScenarioConfigure a Primary Deduplicated Disk Library. Configure an Auxiliary Copy (Copy-2) to a remote deduplicated Disk Library. Run backups successfully. Run Auxiliary Copy successfully. Create a CommServe Disaster Recovery Backup. Simulate a complete disaster: Original CommServe is lost. Original MediaAgent is lost. Original DDB files are completely lost. The remote Copy-2 Disk Library (Chunk Store) remains intact. Install Commvault 11.40.51 on a new Windows server. Restore the CommServe using the DR Backup. Reconnect the existing remote Disk Library.Current StatusAfter DR recovery:CommServe recovery completed successfully. Storage Policies were restored. Disk Library was restored and is Online. Mount Path is Online. Deduplication Engine objects were restored. The Chunk Store still exists on the remote storage. The original DDB files do not exist ProblemWhen I run Recover Deduplication Database, I receive the following message:"No Deduplication Backup exists. Skipping reconstruction."The reconstruction process never starts. Is there any additional step required after CommServe DR recovery (for example, media catalog synchronization, library recovery, or another operation) before DDB Reconstruction can begin? Is a DDB Backup mandatory for this disaster recovery scenario, or should Full Reconstruction from the Chunk Store work without a DDB Backup? Any clarification would be greatly appreciated.Thank you Storage and Deduplication Mon, 13 Jul 2026 11:56:28 +0200 https://community.commvault.com/self-hosted-q-a-2/vm-company-associaton-11947 Hi everyone,I am looking for advice in associating VM's on a shared vCenter to different companies. We have a big MSP vCenter where a lot of our customers have their VM environment that we protect with Commvault.We currently use server groups that are associated to VM folders on the vCenter. The server group is associated to a company so the VM's are automatically associated to a company. This feels a bit of a workaround but it is working at the moment.I also saw thread Assignment of VM's to Companies which explains this solution with VM tags which is almost the same solution.As the referenced thread is 3 years old, is there a better way to do this? We tried adding the same vCenter multiple times to create different selections for companies but this does not work.Kind regards,Paul G Self-Hosted Q&A Fri, 10 Jul 2026 11:12:51 +0200 https://community.commvault.com/self-hosted-q-a-2/notes-database-9-0-backup-11954 Hello,Notes Database 9.0.x (IBM Domino 9.0.x Social Edition 64 bit) is not in list of supported versions for 11.36. and 11.40 agent versions (https://documentation.commvault.com/11.40/commcell-console/notes_database_system_requirements.html).Last it was mentioned as supported at least in 11.24. I need to upgrade agent from 11.24 to 11.36 or 11.40. Does anyone has practical experience, will it work?At same time  “IBM Domino 9.0.x Social Edition 64 bit” in not in Deprecation Notices list: https://documentation.commvault.com/11.40/software/deprecation_notices.htmlThank you!  Self-Hosted Q&A Thu, 09 Jul 2026 10:24:08 +0200 https://community.commvault.com/self-hosted-q-a-2/permission-missing-to-change-security-settings-on-a-new-created-plan-11949 Hi,what is the best way to achieve, that a (restricted) user, who created a derived plan, gets the permission to change security settings of his new created plan ?I’d like/need to share the plan with all members of a specific user/secrity group.The plan should be accessible by all members of that groupthe system created Role: Plan Creator is automatically assigned, but this does not include the change security settings permissions and cannot be altered, since system created.(CommCell is running on CV11.40)rgdsKlaus Self-Hosted Q&A Thu, 09 Jul 2026 08:56:24 +0200 https://community.commvault.com/storage-and-deduplication-49/how-can-i-see-in-command-center-that-an-aux-copy-use-storage-accelerator-or-not-11136 Dear Community,Perhaps anyone can answer me the following question. My customer use storage accelerator (SA)  for backups and Aux copies to cloud. Now he asked:How can I easy see that SA was used or not?We are at 11.36.55. First, I asked Arlie but answer seems only partly correct. I am still at the beginning to check all points Arlie told me. Java GUI is not useful in this case. It shows allegedly only results if SA is used. To make a clear statement, I always must check the log file.In the command center, I must differentiate between backup jobs and Aux copy jobs.Backup jobs indeed have a line: storage accelerator yes/no which is the expected behavior.According to Arlie, there should also be a line for Aux copy jobs that clearly indicates the use of SA.I am not able to find. Can you help?My customer needs a clear indication on user level that shows if an aux copy uses the SA or not.We currently analyze logs or the network traffic to get clear results which is not useful. Thanks in advance for your help   output from ArlieArlie saidTo determine if an Auxiliary Copy (Aux Copy) job is using Storage Accelerator in Commvault:CommCell Console (Java GUI):Review the job details for the Aux Copy job. Look for any references to "Storage Accelerator" in the job details. Additionally, you can check the archmgr.log file on the CommServe for the following log entry: AMCS::getPlInfo110 Overriding destination MA as this is detected as CORE MAC] ONLY WITH CLOUD LibraryL]. This log entry indicates that the Storage Accelerator is active for the job.Command Center (Web UI):As of current versions, the Command Center may not always display Storage Accelerator usage for Aux Copy jobs. There have been discrepancies reported where the Command Center does not show Storage Accelerator as being used, even when the CommCell Console does. This issue is addressed in maintenance release 11.36.42 and later.Summary:For the most reliable confirmation, use the CommCell Console job details and/or check the archmgr.log on the CommServe. If you rely on the Command Center and do not see Storage Accelerator usage, ensure you are on a version with the relevant fix (MR 11.36.42 or later).For more details, see:Accelerating Auxiliary Copies Storage and Deduplication Wed, 08 Jul 2026 14:53:52 +0200