https://community.commvault.com On the Forum you can ask questions or take part in discussions. https://community.commvault.com/news-events-7/we-re-kicking-off-a-community-archiving-project-11958 As our Community scales and Commvault's product portfolio continues to evolve, it's important that we take steps to curate and optimize our content and knowledge sharing.This summer, we are launching a rolling community clean-up effort focused on archiving older threads and marking more questions with a "Best Answer" where appropriate. Don't worry—we won't be deleting any content. Instead, we'll be migrating the older content to an Archive section and resolving older threads to help create a cleaner experience that highlights more current and relevant information and helps improve search results, both within the community and through external search engines.What to expectIn late July, we will roll out a new Archive section in the Commvault Community. This Archive will be accessible to all registered Community members, but you will need to be logged in to view and search it.The Community team will then gradually migrate older and outdated threads and announcements to the Archive section, starting with the oldest content first. As noted above, all archived content will remain searchable and available to registered / authenticated users, and you'll still be able to find information across categories. You may also notice or receive occasional notifications as updates are made.You will no longer be able to reply against threads in the Archive section, so you'll need to start a new topic if there's an older thread you want to revisit or reference. (This will also give your new question or comment better visibility to our team, replies against older topics sometimes get missed.)Want to help?We'd love your support! (But no obligation!)If you want to pitch in or have suggestions, here are some ways you can help us curate.Identify and mark “Best Answers” on unresolved questions using our filtering tools.How to find unanswered questions:Use the Search bar (first screenshot below) to find threads by keyword, product, or topic.  Use the filters on the left in the second screenshot (such as Question, Community Category, or Tags) to narrow your results and quickly locate unresolved questions that may still need a Best Answer. If you come across a thread that you think should be archived or updated, send us a reply (or DM me (Sougato Roy) or Jennifer directly). Have other questions, feedback, or suggestions for improving the knowledge sharing experience? Please reach out—we'd love to hear from you.Thank you for helping us keep the Community organized, useful, and easy to navigate for everyone. Use the Search bar to find the threadsUse advanced filters to narrow you search resultsWhat content is being archived?We'll begin moving the oldest, inactive content into the Archive, including:Discussion topics and Q&A that are years old and no longer active Historical Commvault announcements from the News & Events and Platform Updates sections Again, this is an organizational update only - no content is being removed or deleted. What does this mean for our members?Your archived content will remain:Searchable within the Community, but with better filters Accessible to all registered members Available as a valuable knowledge resource should you wish to refer backWhether you're looking for past discussions, product information, or historical announcements, the Archive will continue to serve as a trusted reference. Why archive?Our goal is simple: create a cleaner, more intuitive Community experience.By moving older content into a dedicated Archive, we'll:Make it easier to find current conversations and announcements Improve navigation and search across the community Preserve years of valuable technical knowledge in an organized way Create more space for new discussions and fresh ideasYour contributions are what make this community such a valuable resource, and we're committed to continuously improving your experience. Thank you for being an important part of the Commvault Community!As always, we welcome your feedback and look forward to continuing to learn, share, and grow together.Roy, Jenn, Damian & The Community Team News & Events Fri, 17 Jul 2026 18:46:13 +0200 https://community.commvault.com/self-hosted-q-a-2/backup-dfs-replication-11942 Hi All, what is the best way to backup windows server with dfs replication via windows file agent ?  Self-Hosted Q&A Fri, 17 Jul 2026 12:24:40 +0200 https://community.commvault.com/storage-and-deduplication-49/windows-events-on-hyper-v-hosts-during-backups-11972 Hi all,just wondering if anyone can help me. I’ve noticed on our Hyper-V hosts then when a backup is triggered in CommVault the system event log on the hosts are flooded with Disk and partmgr warnings for specific disks.I’m just wondering if this is normal behaviour or something we need to look in to? For context, these hosts are running Windows Server 2019, are MediaAgents for all our VMs and we are running CommVault version 11.36.102.The disks presented to the cluster are CSVs and are presented via iSCSI from our NetApp.I cant see that its causing any hard to the backups as they are completing successfully. The Vms and hosts also appear to be fine - but not sure what could be causing these warning or how to remediate them.  Storage and Deduplication Fri, 17 Jul 2026 10:43:10 +0200 https://community.commvault.com/storage-and-deduplication-49/location-of-ddb-when-creating-disk-storage-11968 I was teaching a CV Engineer trainingsome time ago, using a lab setup for demos that I upgraded from 11.32 to 11.40. I created a disk storage pool to demo things. When I started to configure dedupe, I only got the possibility to choose the MA for the DDB, not the location (vloume / folder), so the DDB ended on the C: drive. Is this because the upgrade went wrong, or is this by design? If it's by design, why??? Storage and Deduplication Fri, 17 Jul 2026 08:24:55 +0200 https://community.commvault.com/saas-metallic-q-a-42/backup-gateway-os-11971 below are the details regarding backup gateway which is only says windows as supporting os , is linux supported to azure backup gateway to protect azure worklloads  https://documentation.commvault.com/11.42/software/system_requirements_for_azure_backup_gateways.html?view=saas https://documentation.commvault.com/11.42/software/system_requirements_for_on_premises_backup_gateways.html?view=saasbut for media agent for saas support all the os  MediaAgent: System Requirements SaaS (Metallic) Q&A Fri, 17 Jul 2026 06:09:54 +0200 https://community.commvault.com/self-hosted-q-a-2/auxcopy-to-tape-performance-11969 I am currently questioning our AuxCopy to tape performance and want to get some input on how to identify the bottleneck.We have multiple plans which all have two copies to tape. One is synchronous and one is selective.Each of the two is consolidated onto another Global Secondary Copy Policy.The storage target are six LTO9 drives with a mixed LTO8 and LTO9 media inventory.The source for the copy is a NetApp StorageGRID S3 backed storage pool with deduplication connected on a 100G fiber network.We have two Media Agents which are both connected to all LTO drives and the NetApp (same VLAN).Looking at the reported speed of the drives in Commvault I get around 130MB/s all of the time.I could confirm this looking at SFP speeds on the FC switch which also stay around this value with rare peaks to around 200MB/s.What I tested already to look for the bottleneck:- only run one AuxCopy Job- run AuxCopy when no other jobs where running- validate drive > 300MB/s throughput with LTO8 media- different multiplexing settings: none, 5, 10, 20- no Hardware compressionTotal throughput with all drives is > 1GB/s but an individual drive always stays in the mentioned speed range.All the testing in my opinion points to a bottleneck in the AuxCopy process itself.Furthermore I wanted to look into the Performance Analysis Tool but unfortunately every job where I looked at the PerfAnalysis.log it was empty.Is it really just a limitation of the software or could there be more to it?I know this is a complex topic but maybe there are some settings I am missing out on here. Self-Hosted Q&A Thu, 16 Jul 2026 17:18:25 +0200 https://community.commvault.com/self-hosted-q-a-2/sharepoint-app-principal-missing-11955 Over the weekend, we started seeing errors in SharePoint online backups for all the tenants we backup with the error: “ Failed to validate any of the configured Azure Apps against the SharePoint Tenant Admin site. 1) Please verify the SharePoint Tenant Admin Url. 2) Please check the credentials and permissions for the configured apps. 3) Please ensure Custom App authentication is enabled on the SharePoint tenant.<br/>Source: xx, Process: SharePoint”From logs on the Access Node:CheckOffice365CredModern - Office365 app credentials incorrect : CheckOffice365CredModern - Error is: The remote server returned an error: (401) Unauthorized. What we have doneVerified the Azure App secrets are not expired Verified DisableCustomAppAuthentication on the tenant is set to false Verified Azure app API permissions: Microsoft Graph:  Application.ReadWrite.All, Application.ReadWrite.OwnedBy,  Directory.Read.All, Group.ReadWrite.All, Policy.Read.All, RoleManagement.ReadWrite.Directory, Sites.FullControl.All, Sites.Read.All, User.ReadWrite.All SharePoint: Sites.FullControl.All, User.Read.All I understand that Microsoft has deprecated ACS authorization and that new Graph APIs are required, but those permissions have all been granted per https://kb.commvault.com/article/?id=83163I have also checked https://kb.commvault.com/article/?id=84896 and for versions 11.34 and earlier is states “With this value set to false you can now create App Registrations for SharePoint Online without the need of a certificate” (which we have set). Unfortunately, we aren’t able to upgrade to 11.36 due to other dependencies.We have opened a ticket with support and they have told us this is due to the ACS deprecation. Why would this start occurring now, and not April 2nd? Self-Hosted Q&A Thu, 16 Jul 2026 16:53:04 +0200 https://community.commvault.com/virtualization-and-containers-48/does-commvault-support-virtual-trusted-platform-module-vtpm-9455 Hi all,  I had a question. Could not find it with a search, so maybe someone can help me out. Does CommVault support Virtual Trusted Platform Module (vTPM)?I know Rubrik does not support it yet.  Best Regard Virtualization and Containers Thu, 16 Jul 2026 15:42:31 +0200 https://community.commvault.com/virtualization-and-containers-48/could-not-establish-connection-host-results-may-be-incomplete-11966 Hi,I keep seeing an irritating warning during Hyper V backup. One host in the Hyper V setup has been de-configured and the SW uninstalled, and the node has been removed from the list in the Hyper V Instance. Also, it does not show up in the preview for the vmgroups. Even so, the warning (Could not establish connection host .], results may be incomplete) appears immediately when the backup runs. How can I get rid of this host? Please assist. Virtualization and Containers Thu, 16 Jul 2026 13:31:52 +0200 https://community.commvault.com/virtualization-and-containers-48/mongodb-cloud-atlas-backup-copy-support-s3-11960 Hello,We are currently running backup on Commvault (FR42) for MongoDB Atlas protection with an enterprise customer. Our understanding iis that Commvault orchestrates native Atlas cluster snapshots through the Atlas REST APIs, with no backup copy possible — the data never leaves the Atlas/AWS perimeter and cannot be materialized on a Commvault Cloud Lib...However, MongoDB Atlas natively supports exporting Cloud Backup snapshots to a customer-owned object store (S3, Azure Blob, GCS) via the Atlas Admin API, including S3 Object Lock immutability and PrivateLink transfer. Since Commvault already integrates with this API for snapshot orchestration, we would like to understand:Is there a technical or product reason why Commvault does not leverage the Atlas snapshot export API to provide a true secondary copy (backup copy / air-gapped copy) of Atlas data under Commvault management? Is such an integration on the roadmap for an upcoming Feature Release? If not, what is the recommended Commvault-supported approach for customers with regulatory requirements to hold Atlas data outside the MongoDB/AWS perimeter?Thx !!   Virtualization and Containers Thu, 16 Jul 2026 09:20:55 +0200 https://community.commvault.com/self-hosted-q-a-2/oracle-rman-and-commvault-deduplication-11967 Hi guys,If I want to achieve the best dedup efficiancy, I have to set the Max Open Files in the Commvault subclient(s) of an Oracle Instance to 1.Otherwise, RMAN will multiplex the number of files allowed into one channel / stream, which leads to poor dedupe ratio for the backups of this databases.Is there an option to influence the parameter of default subclient during instance creation when a new instance is discovered ?Setting the amount of streams and restricting the MaxOpenFiles might be beneficial when adding larger amount of Instances to the environment and where disk or cloud is the primary backup destination.rgdsKlaus Self-Hosted Q&A Thu, 16 Jul 2026 06:15:58 +0200 https://community.commvault.com/software-upgrades-and-updates-55/mongodb-incremental-backup-failed-11930 We have observed the following: Operating System: Red Hat Enterprise Linux 9.7 MongoDB Version: 8.0.20 mongodump Version: 100.16.0 Commvault Version: 11.42.90 iDataAgent Version: 11.42.90 We are facing an issue where incremental backups fail, while full backups complete successfully. The error indicates that oplog creation failed. However, when we perform the oplog dump manually, it completes successfully.We also observed that with Commvault/iDataAgent version 11.36.80, both full and incremental backups complete successfully. However, the restore operation fails because the MongoDB service attempts to stop but is not stopped properly by the iDataAgent. Software Upgrades and Updates Thu, 16 Jul 2026 04:55:09 +0200 https://community.commvault.com/storage-and-deduplication-49/commvault-archive-cloud-combo-tiers-11970 I have a customer running 11.40 and Commvault now has the combo tiers for cloud storage configured by default. My question resides in which tier the bucket should be created. The customer had previously created a bucket in AWS (this may come into play later) that was used to create a Cloud Library in Commvault using the AWS Glacier Deep Archive tier. When examining the data in the bucket, we can see the CHUNK data is written to Glacier Deep Archive however, the index metadata is showing under Glacier Instant Retrieval. This seems wrong to me.I have read that Commvault will apply an Amazon storage class header to every upload API call and then writes the data to the bucket, which is part of what is allowing the CHUNK data to be written to one tier with the index metadata to another tier. I’m starting to believe that the storage class header only is being applied to the CHUNK data and the metadata is using whichever storage tier the AWS S3 bucket was created with. Documentation doesn’t make it clear (or I’m misunderstanding it) when the bucket should be created, nor which tier should be selected when talking about combo-tiers.Is Glacier Instant Retrieval an expected tier when using the combined storage tier? (My assumption is no) Does the AWS S3 bucket need to be created with the tier set to where the index metadata should be written to? (ie S3 Standard-IA) Is the behavior discussed above due to the bucket being created within AWS targeting Glacier Instant Retrieval and then using Commvault to create the Cloud Library pointing to Glacier Deep Archive? (this is my assumption)Thank you in advance. Storage and Deduplication Wed, 15 Jul 2026 20:30:25 +0200 https://community.commvault.com/self-hosted-q-a-2/upgrade-to-11-36-web-console-compliance-search-website-11486 We are planning an upgrade from 11.32 to 11.36. With the deprecation of the web console, does this mean that the legacy Compliance Search (not the CommandCenter version), will disappear? We have users still using that, and don’t see many benefits to the CommandCenter version. Self-Hosted Q&A Tue, 14 Jul 2026 17:25:39 +0200 https://community.commvault.com/getting-started-51/sybase-backup-failing-error-code-71-30-8707 Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%. Backup Server session id is: 68. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume change request from the Backup Server. Backup Server: 4.124.2.1: Archive API error for device='SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0::000': Vendor application name= , Library version=0, API routine= , Message=Unable to open API library for device 'SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0'. Library path is '/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so'. dlopen() returned: Code=2, Message=/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so: cannot open shared object file: No such file or directory] Source: JMVXADSQAS00, Process: ClSybAgent Getting Started Tue, 14 Jul 2026 17:04:54 +0200 https://community.commvault.com/self-hosted-q-a-2/support-portal-unavailable-11965 Hello Team,Support Portal is unavailable, again. It always seems to happen whenever I am in the middle of a Change that isn’t going to plan. I am beginning to take it personally :)  Self-Hosted Q&A Tue, 14 Jul 2026 16:55:46 +0200 https://community.commvault.com/getting-started-51/inconsistent-os-support-between-1-touch-and-linux-file-system-agent-in-commvault-11-46-11963 Hello Commvault Team,I have a question regarding the operating system support matrix in Commvault 11.46.The Linux File System Agent System Requirements document lists support for:Red Hat Enterprise Linux 10 Oracle Linux 10However, Rocky Linux 10 and AlmaLinux 10 are not listed.At the same time, the 1-Touch and Virtualize Me for Linux System Requirements document includes support for AlmaLinux 10 (and Rocky Linux 10).This seems inconsistent, so I would appreciate some clarification.Could you please help answer the following questions?Why are Rocky Linux 10 and AlmaLinux 10 supported for 1-Touch but not for the Linux File System Agent? Is this an intentional support policy or simply a documentation difference? Are Rocky Linux 10 and AlmaLinux 10 currently under validation for the Linux File System Agent? Is support planned for an upcoming Maintenance Release or LTS release?We are currently planning new Linux deployments, and understanding the roadmap will help us decide which operating system to standardize on.Thank you for your clarification. Getting Started Tue, 14 Jul 2026 16:38:29 +0200 https://community.commvault.com/hyperscale-x-q-a-54/fan-monitoring-on-hyperscale-x-hpe-apollo-420-cc-version-11-26-107-11953 Hi folks,A few questions for you.We have HPE Apollo 420 Gen10 nodes and one of them is reporting a fan failure in its iLO.This has been confirmed by the vendor and we are replacing it soon. In meantime I have checked the HyperScale Health Report and is reporting all fans OK across all nodes.Why is that?How Commvault is providing data to the HyperScale Health Report?If this is not a reliable data, why to bother showing this in the report? HyperScale X Q&A Tue, 14 Jul 2026 09:38:28 +0200 https://community.commvault.com/self-hosted-q-a-2/restore-report-from-tape-11957 How to produce a Restore report specifically source media is TAPE?  Please note that the SP has the Disk primary and Tape secondary.  Attempted to produce one but unfortunately 'source' media is always disk.  Self-Hosted Q&A Tue, 14 Jul 2026 05:19:51 +0200 https://community.commvault.com/self-hosted-q-a-2/permission-missing-to-share-access-to-a-new-created-credential-vault-11950 Hi,what is the best way to allow a user, that created a credential vault, to add further user or groups to this new created vault ?the user is per default, not allowed to change the security settings of his own vault entry.the vault should be made available to other user after it has been created ba a restricted user.the only option I found to achieve this, is to grant the global → change security settings permission on the commcell level.But this will allow the user to change other objects permissions as well, what is not desired.(CommCell is running with CV11.40)rgdsKlaus  Self-Hosted Q&A Tue, 14 Jul 2026 03:26:33 +0200 https://community.commvault.com/news-events-7/community-all-stars-get-to-know-jos-meijer-11412 As we celebrate the official launch of our Community All Stars program and SHIFT 2025 events, we’re delighted to share a series of podcast interviews with several of our All Stars and top contributors and experts. Commvault’s ​Chris Mierzwa (@cmierzwa), Sr. Director of Global Resilience Programs, sat down recently with ​@Jos Meijer, Technical Lead, Backup & Recovery at Databalance - and Commvault Certified Expert - to reflect on his career in data protection, industry trends, and the importance of Community in our space.   Enjoy getting to know Jos better! You can connect with him on the Community here and on LinkedIn here. On behalf of the Commvault Community, Readiverse, and Customer Marketing teams, we appreciate your insights, contributions, and willingness to help others!​@Damian Andre ​​@Sougato Roy ​@Cara ​@Caroll   News & Events Mon, 13 Jul 2026 18:48:42 +0200 https://community.commvault.com/software-upgrades-and-updates-55/seeking-advice-and-tips-in-upgrading-from-commvault-v11-36-to-v11-44-11961 We are exploring the option to upgrade our Commvault environment from 11.36 to v11.44We are running a Windows Commservers and Windows Remote private metrics reporting servers and also Windows Media Agent.Currently, majority if not 90% of our Backup configuration are setup in the CommCell console.I understand there is a push to move to Command Center based approachI would like to seek advice on the gotchas of moving to 11.44 version of Commvault given the setup that we have in place. Software Upgrades and Updates Mon, 13 Jul 2026 12:23:59 +0200 https://community.commvault.com/storage-and-deduplication-49/commvault-dr-restore-to-new-host-11962 EnvironmentCommvault Version: 11.40.51 Windows Server CommServe and MediaAgent installed on the same server Primary Storage: Disk Library (Deduplication Enabled) Secondary Copy (Copy-2): Remote Disk Library (Deduplication Enabled) Copy-2 uses its own Global Deduplication PolicyDisaster Recovery Test ScenarioConfigure a Primary Deduplicated Disk Library. Configure an Auxiliary Copy (Copy-2) to a remote deduplicated Disk Library. Run backups successfully. Run Auxiliary Copy successfully. Create a CommServe Disaster Recovery Backup. Simulate a complete disaster: Original CommServe is lost. Original MediaAgent is lost. Original DDB files are completely lost. The remote Copy-2 Disk Library (Chunk Store) remains intact. Install Commvault 11.40.51 on a new Windows server. Restore the CommServe using the DR Backup. Reconnect the existing remote Disk Library.Current StatusAfter DR recovery:CommServe recovery completed successfully. Storage Policies were restored. Disk Library was restored and is Online. Mount Path is Online. Deduplication Engine objects were restored. The Chunk Store still exists on the remote storage. The original DDB files do not exist ProblemWhen I run Recover Deduplication Database, I receive the following message:"No Deduplication Backup exists. Skipping reconstruction."The reconstruction process never starts. Is there any additional step required after CommServe DR recovery (for example, media catalog synchronization, library recovery, or another operation) before DDB Reconstruction can begin? Is a DDB Backup mandatory for this disaster recovery scenario, or should Full Reconstruction from the Chunk Store work without a DDB Backup? Any clarification would be greatly appreciated.Thank you Storage and Deduplication Mon, 13 Jul 2026 11:56:28 +0200 https://community.commvault.com/self-hosted-q-a-2/vm-company-associaton-11947 Hi everyone,I am looking for advice in associating VM's on a shared vCenter to different companies. We have a big MSP vCenter where a lot of our customers have their VM environment that we protect with Commvault.We currently use server groups that are associated to VM folders on the vCenter. The server group is associated to a company so the VM's are automatically associated to a company. This feels a bit of a workaround but it is working at the moment.I also saw thread Assignment of VM's to Companies which explains this solution with VM tags which is almost the same solution.As the referenced thread is 3 years old, is there a better way to do this? We tried adding the same vCenter multiple times to create different selections for companies but this does not work.Kind regards,Paul G Self-Hosted Q&A Fri, 10 Jul 2026 11:12:51 +0200 https://community.commvault.com/share-best-practices-3/vmware-sql-protectoin-and-recovery-11956 We use VMWARE and use lots of SQL AGS.  We backup the SQL databases at the AG level however I am wondering what would be the best way to recover incase of a cyber event.   The plan I have is to take an initial snapshot all the VMs after installing SQL server on a VM and then use SQL and MSDB databases backups; and every time a server is patched take a full file system backup of the OS and location where system databases are stored.  SQL Agent would continue to protect the user databases  When a system fails completely > Restore from initial VM level backup  >  Restore file and folders via the agent based backups > Restore the databases via the DB backups Any other ideas...  SQL team dont want vms to be snapped regularly  Share Best Practices Fri, 10 Jul 2026 08:30:34 +0200 https://community.commvault.com/self-hosted-q-a-2/version-11-sp-24-lts-zip-package-link-1650 Hi, all Due business restrictions we cannot download 11.24 zipped package for Windows. Is possible to get a link like I received last time in March for 11.20? Thank you in advance. Best regards,George Self-Hosted Q&A Thu, 09 Jul 2026 12:44:43 +0200 https://community.commvault.com/self-hosted-q-a-2/notes-database-9-0-backup-11954 Hello,Notes Database 9.0.x (IBM Domino 9.0.x Social Edition 64 bit) is not in list of supported versions for 11.36. and 11.40 agent versions (https://documentation.commvault.com/11.40/commcell-console/notes_database_system_requirements.html).Last it was mentioned as supported at least in 11.24. I need to upgrade agent from 11.24 to 11.36 or 11.40. Does anyone has practical experience, will it work?At same time  “IBM Domino 9.0.x Social Edition 64 bit” in not in Deprecation Notices list: https://documentation.commvault.com/11.40/software/deprecation_notices.htmlThank you!  Self-Hosted Q&A Thu, 09 Jul 2026 10:24:08 +0200 https://community.commvault.com/self-hosted-q-a-2/permission-missing-to-change-security-settings-on-a-new-created-plan-11949 Hi,what is the best way to achieve, that a (restricted) user, who created a derived plan, gets the permission to change security settings of his new created plan ?I’d like/need to share the plan with all members of a specific user/secrity group.The plan should be accessible by all members of that groupthe system created Role: Plan Creator is automatically assigned, but this does not include the change security settings permissions and cannot be altered, since system created.(CommCell is running on CV11.40)rgdsKlaus Self-Hosted Q&A Thu, 09 Jul 2026 08:56:24 +0200 https://community.commvault.com/virtualization-and-containers-48/vmware-server-with-sql-restore-inspiration-3983 Hi all. I need help or inspiration. Scenario is as follows:I have a Windows Vmware server with SQL with the databases and system databases spread out on different disks/mountpoints. I do a Vmware snapshot backup of the system drive (C:\) and filter out the data disks (all other drives) I do a SQL backup via agent I need to do a Disaster recovery test restore of the server, which means, restore the server so that it is working again. I do the following to restore the server:Restore the Vmware server (Only C:\ drive is available) Adds new disks/mountpoints in vmwareNow I have a server with the restored SQL installation and the empty drives. Only problem is that the SQL server is deprecated. When trying to do a SQL system database restore from Commvault, I would get the message, that the SQL server is not running, which is correct, as it cannot start without the system databases.    Then as I understands it I have two options:Rebuild the master database: https://documentation.commvault.com/v11/essential/57350_full_system_recovery_of_sql_server_rebuilding_master_database_quick_rebuild.html Reuild the SQL server instance: https://documentation.commvault.com/v11/essential/57356_full_system_recovery_of_sql_server_rebuilding_sql_server_instance.html And after one of the above solutions hopefully have worked I need to do the last thing before I can actually restore my databases:Restore the SQL server instance: https://documentation.commvault.com/v11/essential/57359_full_system_recovery_of_sql_server_restoring_sql_server_instance.html Would this really be the easiest way to recover a Vmware SQL server, where I’m not doing a full vmware backup of all drives? Do any of you do it differently or have any suggestions/inspirations to do it easier, better or faster? Thanks-Anders  Virtualization and Containers Thu, 09 Jul 2026 07:11:41 +0200 https://community.commvault.com/storage-and-deduplication-49/how-can-i-see-in-command-center-that-an-aux-copy-use-storage-accelerator-or-not-11136 Dear Community,Perhaps anyone can answer me the following question. My customer use storage accelerator (SA)  for backups and Aux copies to cloud. Now he asked:How can I easy see that SA was used or not?We are at 11.36.55. First, I asked Arlie but answer seems only partly correct. I am still at the beginning to check all points Arlie told me. Java GUI is not useful in this case. It shows allegedly only results if SA is used. To make a clear statement, I always must check the log file.In the command center, I must differentiate between backup jobs and Aux copy jobs.Backup jobs indeed have a line: storage accelerator yes/no which is the expected behavior.According to Arlie, there should also be a line for Aux copy jobs that clearly indicates the use of SA.I am not able to find. Can you help?My customer needs a clear indication on user level that shows if an aux copy uses the SA or not.We currently analyze logs or the network traffic to get clear results which is not useful. Thanks in advance for your help   output from ArlieArlie saidTo determine if an Auxiliary Copy (Aux Copy) job is using Storage Accelerator in Commvault:CommCell Console (Java GUI):Review the job details for the Aux Copy job. Look for any references to "Storage Accelerator" in the job details. Additionally, you can check the archmgr.log file on the CommServe for the following log entry: AMCS::getPlInfo110 Overriding destination MA as this is detected as CORE MAC] ONLY WITH CLOUD LibraryL]. This log entry indicates that the Storage Accelerator is active for the job.Command Center (Web UI):As of current versions, the Command Center may not always display Storage Accelerator usage for Aux Copy jobs. There have been discrepancies reported where the Command Center does not show Storage Accelerator as being used, even when the CommCell Console does. This issue is addressed in maintenance release 11.36.42 and later.Summary:For the most reliable confirmation, use the CommCell Console job details and/or check the archmgr.log on the CommServe. If you rely on the Command Center and do not see Storage Accelerator usage, ensure you are on a version with the relevant fix (MR 11.36.42 or later).For more details, see:Accelerating Auxiliary Copies Storage and Deduplication Wed, 08 Jul 2026 14:53:52 +0200 https://community.commvault.com/getting-started-51/jira-backup-on-premisses-11952 As often, Arlie can't answer my question. The first response is always very confident, but when I ask for documentation, links, or other supporting information, it backs down and ultimately tells me to contact Commvault Support or my Commvault account representative.And Commvault Support has become pretty good at simply forwarding Arlie's answers, so I think the quickest way to get a real answer is to ask here.We need to backup Atlassian Jira. I see Commvault SaaS has a solution for this.But what if I want to back it up on-premisses. Is this possible?Arlie says no problem, simular as Saas, but cannot provide me more info than that.So, my question, can we? And if so, can I find this information and configuation guide online? Getting Started Wed, 08 Jul 2026 10:49:44 +0200 https://community.commvault.com/storage-and-deduplication-49/unable-to-reuse-lto-6-tape-after-backup-11941 Hi everyone,I'm looking for some advice regarding a tape backup issue in Commvault.Environment:    Commvault Web Console v11.40.42    HPE Ultrium LTO-6 standalone tape driveThis tape drive was previously used in another backup solution. Before using it with Commvault, I:    Stamped the tape media.    Used the Delete and Reuse option to erase the existing contents.    Set the tape as Primary media.    Started a backup job.The first backup completes successfully and writes about 1.16 TB of data. However, after the backup finishes, the tape media is usually marked as Unavailable, and sometimes it is marked as Full.From my understanding, an LTO-6 tape should have a native capacity of around 2.5 TB, so I'm not sure why Commvault considers the tape full after only about 1.16 TB of backup data.When I start another backup job, Commvault prompts me to insert a new tape instead of continuing to write to the current tape.I also noticed the following:    If I power cycle the tape drive, the tape appears as Active again in the Media tab.    However, the backup still cannot continue because Commvault displays an "Insert New Media" alert.    I searched for the Start New Media option mentioned in some documentation, but I cannot find it in the Web Console.My main questions are:    Why is the tape media being marked as Unavailable most of the time after the first backup?    Why is Commvault treating the tape as Full after only about 1.16 TB when an LTO-6 tape should be able to store much more?    Why is Commvault requesting a new tape when the current tape appears to have remaining capacity?    Is there a media or storage policy setting that determines when Commvault switches to a new tape?Has anyone experienced this issue before?Could this be related to:    Media policy or storage policy configuration?    Scratch pool or tape media settings?    Tape stamping or formatting?    LTO-6 drive firmware?    A limitation or difference in the Web Console (v11.40.42)?Any suggestions on what I should check or how to troubleshoot this issue would be greatly appreciated.Thank you! Storage and Deduplication Wed, 08 Jul 2026 10:49:22 +0200 https://community.commvault.com/platform-updates-47/introducing-commvault-cloud-for-atlassian-jira-data-protection-11627 We are excited to announce the extension of Commvault Cloud Backup & Recovery for DevOps to include support for Atlassian Jira. This update brings enterprise-grade protection, recovery, and cyber resilience to Jira, allowing customers to safeguard mission-critical project data against data loss and cyber incidents. With this release, customers also now have a unified way to protect critical sprint plans, work items, and configurations alongside their code, pipelines, and repositories in Azure DevOps, GitHub, or GitLab, all with a single solution.  Key features:  Automated, policy-based backups of Jira spaces, work items, and configurations, including attachments, custom fields, and board settings.   Granular recovery of individual spaces or work items, as well as full-site recovery to a specific point in time.   Simplified compliance through centralized control, audit logging, and extended retention to help support regulatory and internal requirements.   Cyber resilience with immutable backups, isolated cloud storage, and zero-trust design to help safeguard data from ransomware and unauthorized changes.  Unified protection for Jira, Azure DevOps, GitHub, GitLab, and other enterprise workloads from a single platform.    Why Protecting Jira Data Matters  Jira houses the plans, workflows, and task data that teams depend on to execute mission-critical work. Data loss or unavailability, whether caused by accidental deletion, misconfiguration, or malicious activity, could result in stalled projects, missed deadlines, and lost productivity.  To help prevent these disruptions and meet compliance mandates, a robust backup and recovery strategy is critical.  Unifying DevOps Data Resilience with Commvault  By unifying Jira protection with other DevOps platforms in Backup & Recovery for DevOps, customers can gain a holistic approach to data resilience across the full DevOps lifecycle – from planning and issue tracking to code and delivery. The result is fewer tools, reduced complexity, and confidence that sprint plans and backlog items are rapidly recoverable when it matters most. Read the solution brief to learn how Commvault’s DevOps data protection solution can help automate data protection, simplify compliance readiness, and rapidly recover from data loss or a cyber incident across DevOps environments.  Availability  Atlassian Jira protection is now GA as of Spring / Summer 2026.  To learn more about getting access to Jira protection from Commvault and schedule a demo, contact your Commvault account team.  Platform Updates Wed, 08 Jul 2026 09:11:36 +0200 https://community.commvault.com/self-hosted-q-a-2/multi-person-authorization-restore-request-11944 Hi All I have enabled the Multi person authorization - Restore request. The users I have in my environment only have very few permissions, only able to do backup and restores.Now that the above have been enabled, my users don’t see the request in the job controller in the Java Console even though I have placed them in the “User groups which can authorize the request”.If I look in the documentation under Multi person authorization - FAQ it states:3. Do users need special permissions to be an approver to authorize requests?No, users do not need any specific permissions to approve a request. Instead, they must belong to the user group configured as the approver group.FAQ for Multi-Person Authorization But still its not working, as the users cannot see the request. What am I missing, I guess some permissions anyway? Regards-Anders  Self-Hosted Q&A Tue, 07 Jul 2026 21:57:28 +0200 https://community.commvault.com/self-hosted-q-a-2/disklibrary-on-windows-2025-cluster-shared-volumes-incompatible-with-11-40-11951 Hi,I’m using Microsoft CSVs for quite some time now, to setup shared libraries on block storage.My current setup on Windows 2025 (24H2) is now reporting an incompatible filter driver in the filesystem stack.Up to Windows 2022, I do not see this behaviour.The incompatible driver, leads to indirect I/Os against the Filesystems, which leads to a degradation in throughput and increase in CPU and network utilization on the MediaAgents.Is there an update available, fixing this in CV11.40 ?I’m currently using MR56 in the environment and deactivated the Ransomware Protection on the MediaAgents to avoid this.Once activated, the CVDLP filter driver gets active again and the ClusterVolumeState changes from direct to indirect due to incompatible filter driver.I faced a similar issue some 10 years ago with Version 11.6 of Commvault and Microsoft 2012R2, where this has been solved by Commvault with a patch/FixBRKlaus Self-Hosted Q&A Tue, 07 Jul 2026 11:55:51 +0200 https://community.commvault.com/self-hosted-q-a-2/memory-usage-commserver-11948 Good morning,I'm trying to optimize the RAM usage on the Commserver. The Commserver is currently running on OS 2022 with SP 11.36 and has 80 GB of memory.At the moment, I consistently see memory usage of around 85%. SQL Server is using approximately 31 GB, while datacube.exe is using about 21 GB.The Commserver is also running indexing, which has 20 GB reserved, and SQL Server has 31 GB allocated.What would be the best way to reduce the overall RAM usage? Is 31 GB allocated to SQL Server too much?I understand that it's generally recommended to reserve about 50% of the total RAM for SQL Server, but I'd appreciate your advice on the optimal configuration in this case. What would happen if I reduced the amount of RAM allocated to indexing or to SQL Server? Are there any potential performance impacts or risks that I should be aware of? Self-Hosted Q&A Tue, 07 Jul 2026 11:12:17 +0200 https://community.commvault.com/self-hosted-q-a-2/webhook-url-not-able-to-configure-11937 We trying to configure webhook in commvault but it not able to configure, getting errror message “Invalid URL specified” Commvault is not accepting HTTP using HTPS but still failing. Please helpLogsMachine : CommserverFile    : WebServer.log 5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb STARTED  POST [/Webhook] Console/AdminConsole] IP[10.xxx.xx.xxx]5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Error while encrypting string:5172  102   07/01 15:05:33 ### admin IsIPValid - Tid:c69a82a76864123c3e345a268fdd6bcb Sitelocalurl/LinkLocalUrl is provided5172  102   07/01 15:05:33 ### admin IsValidUrl - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid ip 10.xxx.xx.xxx5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid url specified: https://10.xxx.xx.xxx:9000/receive5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb request handling interrupted : 2'CV.WebServer.Handlers.HandlerException: Invalid url specified   at CV.WebServer.Handlers.WebhookHandler.CreateWebhook(CreateWebhook request)   at CV.WebServer.Controllers.AlertController.CreateWebhook(CreateWebhook webhookCreateReq)   at lambda_method5207(Closure, Object, Object)])   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Logged|12_1(ControllerActionInvoker invoker)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()--- End of stack trace from previous location ---   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextExceptionFilterAsync>g__Awaited|26_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)'].Response status code set to p403]5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb FINISHED POST [/Webhook] a54 ms] HTTPTForbidden] IP610.xxx.xx.xxx]5172  86    07/01 15:06:42 ### admin API - Tid:b7b6462e822fb7d62f144418d2751919 STARTED  GET [/Stream/TraceId/c69a82a76864123c3e345a268fdd6bcb/Logs] Console9AdminConsole] IPT10.xxx.xx.xxx]Machine : CommserverFile    : CommandCenter.log 7688 8 07/01 15:05:32 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:189 - Request received for API: Webhook7688 8 07/01 15:05:33 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  ERROR PlainHttpHelper:getResponse:576 - ******Error code 403 returned for API:xhttp://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook] URL:http://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook7688 8 07/01 15:05:33 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:350 - Response received (Status:403) for http://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook.7688 5 07/01 15:06:42 b7b6462e822fb7d62f144418d2751919 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:189 - Request received for API: /Stream/TraceId/c69a82a76864123c3e345a268fdd6bcb/LogsMachine : CommserverFile    : CVEntityCache.log 5172  102   07/01 15:05:33 ### admin ProcessGETEntityReq - Tid:c69a82a76864123c3e345a268fdd6bcb aGetUserCompanyIdByUserId] Completed 5regular] request with status ySUCCESS]. user:21]; localeId:40]; entity:; total records:y1]; Time Elapsed:e1 ms]5172  102   07/01 15:05:33 ### admin ProcessGETEntityReq - Tid:c69a82a76864123c3e345a268fdd6bcb GetUserGroups] Completed �regular] request with status SUCCESS]. user:y4]; localeId:a0]; entity:; total records:b1]; Time Elapsed:C11 ms]Machine : CommserverFile    : CCBrowser.log 7688 1 07/01 15:06:42 10.xxx.xx.xxx  INFO  ErrorHandlingController:handleConsoleError:43 - Cannot read properties of undefined (reading 'feedsList')TypeErrorhttps://10.xxx.xx.xxx/commandcenter/#/logsForTraceId/c69a82a76864123c3e345a268fdd6bcb ] 14629 H.current null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 1] 12283 ? null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 A] 52531 ? null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 c] null Array.forEach null <anonymous>  ] 52519 S.B.onMessage null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032  ] 34644 qn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js c] 34500 Sn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js n] 36678 dn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js e] 16608 Te.x.onmessage null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js  Self-Hosted Q&A Tue, 07 Jul 2026 10:30:02 +0200 https://community.commvault.com/self-hosted-q-a-2/initrd-files-filling-up-tmp-folder-on-linux-when-1-touch-is-enabled-1746 Have a particular Linux server that I’ve enabled 1-Touch.  It is creating a folder INITRD in /tmp, and a file “initrd” in /tmp as well.  I presume this is part of the 1-Touch process, as I can see in the sr.log file references to the INITRD folder.  I was wondering if this is something that the backup process should clean up after it is done, or if there is a way to specify a different “tmp” folder for this operation.Also, in the sr.log I see “rm -f /tmp/initrd.img” but not “rm -f /tmp/initrd”.  The file that is left in /tmp has no .img extension. Self-Hosted Q&A Tue, 07 Jul 2026 09:33:52 +0200 https://community.commvault.com/self-hosted-q-a-2/risk-analysis-classify-unknown-data-types-11945 Hello,I have been reviewing the Commvault Risk Analysis and Data Classification capabilities, and I have also performed some lab testing to better understand how the feature works.Based on the documentation and my testing, I understand that data can be classified using:Predefined Commvault classifiers Microsoft sensitivity labels/classifications Custom classifiers by providing a set of representative sample files (at least 50 files) for the document typeHowever, I have a question regarding a specific use case.What if an organization does not know what types of data it currently has and wants to discover and classify unknown data across its environment?The current classification methods seem to require either predefined categories or prior knowledge of the document types. In this scenario, how can Risk Analysis help identify and classify data that is not already known or defined?Am I missing a capability within Risk Analysis that addresses data discovery for unknown content.  Self-Hosted Q&A Mon, 06 Jul 2026 22:51:51 +0200 https://community.commvault.com/news-events-7/celebrating-15-consecutive-years-as-a-gartner-magic-quadrant-leader-11943 We are thrilled to share that Commvault named a Leader in the Gartner Magic Quadrant for Backup and Data Protection Platforms for the 15th consecutive time.Commvault was also ranked #1 in 5 of 6 Use Cases in the latest Gartner Critical Capabilities for Backup and Data Protection Platforms report — including Ransomware Protection, Detection and Recovery, and Hybrid, Multicloud, and SaaS.We are so honored to celebrate these milestones with our customers and partners!One platform. Trusted across the scenarios that matter most. To us, that reflects what resilience should look like in the real world.Download the full report here. Graphic from Gartner Critical Capabilities for Backup and Data Protection Platforms **This graphic was published by Gartner, Inc. as part of a larger research documentand should be evaluated in the context of the entire document.The Gartner document is available upon request from Commvault.** News & Events Mon, 06 Jul 2026 19:44:36 +0200 https://community.commvault.com/self-hosted-q-a-2/commvault-11-40-47-backup-of-nutanix-ahv-vms-fails-unable-to-mount-nfs-share-11789 Hello everyone,I’m facing an issue while backing up production virtual machines hosted on Nutanix AHV using Commvault version 11.40.47, and I would appreciate your guidance.EnvironmentCommvault Version: 11.40.47 Hypervisor: Nutanix AHV Prism Element IP: 10.10.100.120 Commvault Access Node / Media Agent: Hostname: srv-CV-backup IP: 10.10.100.24 Issue DescriptionWhen starting a backup job:Commvault successfully discovers and lists all the VMs The backup job starts but fails before backing up any disks The issue occurs for all VMsError MessageError opening the disks for virtual machine eWin-SRV1].Access node esrv-CV-backup] is unable to mount NFS share e10.10.100.120:/PROD].Source: srv-backup, Process: JobManagerNotesThe latest Commvault version available to us is installed (11.40.47) VM discovery works correctly The failure seems related to mounting the NFS datastore from NutanixHas anyone encountered a similar issue with Commvault and Nutanix AHV?Are there any specific NFS permissions, firewall rules, or configuration settings that should be checked on either the Nutanix or Commvault side?PS: the lastes succesful backup was before going to this AOS version 7.5also this version is compatible with commvault its mentionned in the docs Thank you in advance for your support.Best regards, Self-Hosted Q&A Mon, 06 Jul 2026 16:05:19 +0200 https://community.commvault.com/share-best-practices-3/designing-commcell-as-an-msp-with-companies-11946 Hi, We’re looking for designing a commvault solution using companies. We would like one company per company that support, and then one company connected to this parent company using the reseller mode for different solutions we are working on with this subcompany. Is this the intended design choice for this type of environment?I’m also having a bit of trouble with understanding the access control to users in multiple companies. How can we control this? At what level should I be creating a user (commcell, parent company, subcompany)? And how do I delegate a user multiple subcompany access or full company access? It seems like I can not give company access to a commcell user. That would mean that I would need to create one subcompany login and role for each subcompany that we create, is that really by design?I can’t really see the vision here in commvaults access control strategy, and can’t seem to find any documentation specific on companies either. Kind regards,Daniel Share Best Practices Mon, 06 Jul 2026 14:34:49 +0200 https://community.commvault.com/platform-updates-47/updated-proactive-advisory-transition-from-exchange-web-services-ews-to-microsoft-graph-api-11349 Updated advisory as of June 2026. We will continue to provide new updates as we see further developments and updates from Microsoft around their transition. - Commvault Support & Community teamAt Commvault, we are committed to ensuring your data remains resilient and your transitions remain seamless. We are closely monitoring Microsoft’s retirement of Exchange Web Services (EWS) in Exchange Online and are already engineering the path forward for your backup environment.What is Changing?Microsoft is transitioning from the 20-year-old EWS architecture to the modern, REST-based Microsoft Graph API. This shift enhances security via OAuth-based authentication and provides a more unified architecture across Microsoft 365.The TimelinePer Microsoft, below is the revised planned transition timeline for EWS. They removed the previously communicated June milestone to phase out some EWS access.October 1, 2026: Phased disablement of EWS begins (tenant-controlled). April 1, 2027: EWS permanently retired for all Exchange Online tenants. IMPORTANT: This change applies only to Exchange Online. On-premises Exchange Server environments are not impacted by this deprecation. Commvault Milestone Details We understand that your backup continuity is non-negotiable. Commvault is developing a robust, Graph API-based Exchange backup solution designed to bridge existing API gaps while maintaining the high standards of recovery you expect.Planned Availability: Summer 2026 Target Release 11.44 LTS deployment models supported for both SaaS (Metallic) and Software. Our timeline ensures your environment is "Graph-ready" well before Microsoft begins the phased disablement in October 2026. Dependency on the Microsoft EcosystemAs a Microsoft partner, Commvault’s development timeline is inextricably linked to Microsoft’s API release schedule. While Graph is the future, Microsoft has acknowledged that it does not yet have full feature parity with EWS. What this means for you:Shared Timelines: Our delivery of 11.44 LTS depends on Microsoft releasing stable, production-ready versions of the necessary Graph endpoints. Gap Closure: We are working directly with Microsoft to ensure they address "feature gaps" (such as Archive Mailboxes, Public Folders, and advanced metadata) so that your backup fidelity is not compromised. Proactive Adaptation: If Microsoft shifts their roadmap or delays critical API features, Commvault will adjust our engineering efforts to keep your data protected using the most secure methods available.  Recommended Actions for AdministratorsWhile the transition is still a ways off, there is one key area to keep on your radar:Permissions Prep: Moving to Graph will require reauthorizing Azure AD applications and granting new OAuth scopes. We will provide detailed "how-to" documentation closer to the October milestone. Stay TunedWe will continue to share updates, timelines, and guidance here and through our KB. For full Microsoft guidance, take a look at this blog post from their Exchange team and this Microsoft Learn article.  As always, don’t hesitate to post questions here or reach out to your account team. Platform Updates Mon, 06 Jul 2026 09:19:42 +0200 https://community.commvault.com/saas-metallic-q-a-42/i-deleted-all-users-from-onedrive-to-free-up-space-on-metallic-backup-but-the-console-shows-0-users-and-196-7-gb-of-data-11929 Why does the console show 196.7 GB of data? I'd like to delete that data from OneDrive to free up space. SaaS (Metallic) Q&A Fri, 03 Jul 2026 15:53:34 +0200 https://community.commvault.com/hyperscale-x-q-a-54/backup-copy-issues-vm-not-found-intellisnap-backups-11938 We have Intellisnap backups configured and all VMs are configured in 1 backup job; unfortunately as we are currently using NBD mode, I noticed some backup copy jobs got delayed for days and now showing error “VM not found” for certain VMs.  although I can go back to the snapshot job; do a mount snapshot.  Like 1 specific VM holding the whole Snapshot in storage and causing issues  If I were to select do not copy these specific corrupt restore points to backup storage and trigger a backup copy will it just do like a differential or will I have to do a new full Intellisnap backup and dont copy the historical restore points; we have weekly retention for storage snapshot and yearly retention for weekly full   HyperScale X Q&A Fri, 03 Jul 2026 02:45:27 +0200 https://community.commvault.com/news-events-7/platform-release-webinars-july-2026-commvault-cloud-saas-and-lts-11-44-11934 Get an early view into the latest innovation in this summer’s Commvault Cloud 2026 innovation releases and Long-Term Support Release 11.44.Join us to explore the latest updates across Commvault Cloud, including advancements in cyber recovery, Cleanroom Recovery, AI-enabled resilience operations, data risk management, automation, cloud-native protection, and security integrations. Our team will discuss how these capabilities are designed to work together to help reduce complexity, support recovery processes, and provide greater visibility into resilience posture.You’ll get a first look at:AI-driven resilience operations Cleanroom and cyber recovery advancements New data security and automation capabilities Expanded protection for modern workloads Registration Links  Date Times Customers / all end users July 28 9:30 AM GMT | 11 AM SGT | 1 PM EDT Partners (preview) (via the Partner portal)   July 23 9 AM SGT | 10 AM EDT | 3 PM BTS   News & Events Thu, 02 Jul 2026 16:15:45 +0200 https://community.commvault.com/share-best-practices-3/file-level-restore-taking-longer-time-from-vm-backup-11932 Hi team,We recently encountered an issue while restoring files from a VM backup to the original server's C: drive during a major application outage.The affected server is an application server that lost critical files required for the application to function. To recover the application, we initiated a file-level restore from the VM backup. However, the restore to the original server took significantly longer than expected (approximately 9 hours), which impacted the overall recovery time.As a workaround, we restored the required files to the Backup Media Agent and then manually transferred them to the affected VM. This approach allowed us to recover the application sooner than waiting for the direct restore to complete.To help us improve our recovery process, could you please recommend the best approach to mitigate similar situations in the future? Specifically, we would like guidance on the following:Best practices for performing file-level restores from VM backups during critical incidents. Whether there are any configuration changes or optimizations that can improve restore performance to the original VM. Whether deploying a File System agent for critical application servers, in addition to VM backups, would provide faster recovery for file-level restores. Any other recommendations to reduce Recovery Time Objective (RTO) during major outages.We would appreciate your guidance to help us improve our disaster recovery process and minimize recovery time during future incidents. Share Best Practices Thu, 02 Jul 2026 08:09:13 +0200 https://community.commvault.com/self-hosted-q-a-2/as-build-guide-11920 Hi,I have built a brand new 11.40 CommServe and used the CS recovery tool to dump & upgrade my 11.32 database.I went to run the asbuild guide to document my new build but I see it need the Web Console feature.I try to push this out as getting “Install Software Skipped. Software selected for install is not supported on this client.”   As Web Console is deprecated in 11.40 why do the BOL tell you its needed and secondly is there another way for me to generate an asbuild doc. Thanks   Self-Hosted Q&A Wed, 01 Jul 2026 15:34:43 +0200 https://community.commvault.com/self-hosted-q-a-2/webhook-url-not-able-to-configure-11936 We trying to configure webhook in commvault but it not able to configure, getting errror message “Invalid URL specified” Commvault is not accepting HTTP using HTPS but still failing. Please helpLogs @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : WebServer.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb STARTED  POST [/Webhook] Console/AdminConsole] IP[10.xxx.xx.xxx]5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Error while encrypting string:5172  102   07/01 15:05:33 ### admin IsIPValid - Tid:c69a82a76864123c3e345a268fdd6bcb Sitelocalurl/LinkLocalUrl is provided5172  102   07/01 15:05:33 ### admin IsValidUrl - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid ip 10.xxx.xx.xxx5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid url specified: https://10.xxx.xx.xxx:9000/receive5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb request handling interrupted : 2'CV.WebServer.Handlers.HandlerException: Invalid url specified   at CV.WebServer.Handlers.WebhookHandler.CreateWebhook(CreateWebhook request)   at CV.WebServer.Controllers.AlertController.CreateWebhook(CreateWebhook webhookCreateReq)   at lambda_method5207(Closure, Object, Object)])   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Logged|12_1(ControllerActionInvoker invoker)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()--- End of stack trace from previous location ---   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextExceptionFilterAsync>g__Awaited|26_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)'].Response status code set to p403]5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb FINISHED POST [/Webhook] a54 ms] HTTPTForbidden] IP610.xxx.xx.xxx]5172  86    07/01 15:06:42 ### admin API - Tid:b7b6462e822fb7d62f144418d2751919 STARTED  GET [/Stream/TraceId/c69a82a76864123c3e345a268fdd6bcb/Logs] Console9AdminConsole] IPT10.xxx.xx.xxx]@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : CommandCenter.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@7688 8 07/01 15:05:32 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:189 - Request received for API: Webhook7688 8 07/01 15:05:33 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  ERROR PlainHttpHelper:getResponse:576 - ******Error code 403 returned for API:xhttp://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook] URL:http://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook7688 8 07/01 15:05:33 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:350 - Response received (Status:403) for http://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook.7688 5 07/01 15:06:42 b7b6462e822fb7d62f144418d2751919 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:189 - Request received for API: /Stream/TraceId/c69a82a76864123c3e345a268fdd6bcb/Logs@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : CVEntityCache.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@5172  102   07/01 15:05:33 ### admin ProcessGETEntityReq - Tid:c69a82a76864123c3e345a268fdd6bcb @GetUserCompanyIdByUserId] Completed 3regular] request with status eSUCCESS]. user:71]; localeId:a0]; entity:; total records:d1]; Time Elapsed:e1 ms]5172  102   07/01 15:05:33 ### admin ProcessGETEntityReq - Tid:c69a82a76864123c3e345a268fdd6bcb lGetUserGroups] Completed �regular] request with status rSUCCESS]. user:e4]; localeId:20]; entity:; total records:[1]; Time Elapsed:m11 ms]@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : CCBrowser.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@7688 1 07/01 15:06:42 10.xxx.xx.xxx  INFO  ErrorHandlingController:handleConsoleError:43 - Cannot read properties of undefined (reading 'feedsList')TypeErrorhttps://10.xxx.xx.xxx/commandcenter/#/logsForTraceId/c69a82a76864123c3e345a268fdd6bcbd] 14629 H.current null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 c] 12283 ? null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 /] 52531 ? null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 p] null Array.forEach null <anonymous> t] 52519 S.B.onMessage null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 t] 34644 qn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js p] 34500 Sn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js r] 36678 dn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js o] 16608 Te.x.onmessage null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js  Self-Hosted Q&A Wed, 01 Jul 2026 11:43:02 +0200 https://community.commvault.com/news-events-7/tech-talk-command-center-evolution-and-best-practices-on-demand-11933 We’re excited to share our next, live Readiverse Academy Tech Talk on all things Command Center! Join Joe Nazaro, Commvault Enablement Program Manager, on July 9 for a deep dive into practical techniques to help your team work more efficiently and get more value from Command Center.The session will also explore transitions in progress from the CommCell Console and show how Command Center supports the visibility, flexibility, and access to advanced capabilities that our admins require. Joe will separate myth from reality and demonstrate how administrators can streamline daily operations using built-in Command Center capabilities.  During this session, you’ll find out more about how to:Locate jobs, resources, and actions faster using Command Center search capabilities Access detailed reporting and feature-level insights without switching interfaces Manage policies and plans with flexibility and minimal disruption Customize views and workflows to improve operational efficiency  Apply practical techniques that can accelerate Command Center adoption across your teamRegister for the webinar here Bring your questions and use case scenarios! There will be live chat and the recording will be available on demand. News & Events Tue, 30 Jun 2026 22:08:49 +0200 https://community.commvault.com/hyperscale-x-q-a-54/plan-for-a-hyperscale-replacement-upgrade-11526 Hello everyone,I’m currently storing backups on a HyperScale 1.5 cluster that was purchased back in 2018. I’ve just taken delivery of three HPE servers to act as a HyperScale X cluster to replace my aging HyperScale 1.5 media agent. Does anyone know of a detailed list of steps / project plan / checklist that can be used for such an undertaking?I see the high level steps as:Rack the servers Install the HyperScale OS Connect the new cluster to Commvault Update backups to use the new storage Migrate backups from the old HS 1.5 to the new HS X storage Disconnect the empty HS 1.5 media agent from Commvault Power off the HS 1.5 servers, remove them from the rack, and dispose of them.The reason I’m looking for detailed steps is that I’m sure there are items I’m not aware of that need consideration. Some examples of this are 1) enabling encryption of backups and 2) enabling ransomware protection. There’s probably other things I need to consider that I’m not aware of and I don’t want to get to the end of the process only to realize I missed a configuration from an earlier step.I see this documentation: Setting Up the Installation Media for HyperScale XI’m grateful for any suggestions,Ken HyperScale X Q&A Tue, 30 Jun 2026 19:05:13 +0200 https://community.commvault.com/self-hosted-q-a-2/commvault-upgrade-to-sp-11-40-11924 Hello I am planning to upgrade the CommServe from SP 11.36 to SP 11.40.The CommServe and Web Server are installed on the same VM, running Windows Server 2022 with SQL Server 2022.Is it sufficient to start the upgrade directly from the CommCell Console, or would you recommend using the Media Kit instead?Also, are there any specific things I should pay close attention to during the upgrade process? Self-Hosted Q&A Tue, 30 Jun 2026 17:30:04 +0200 https://community.commvault.com/share-best-practices-3/upgrade-from-11-28-to-11-40-11738 HI,we would like to upgrade our commvault PF from v11.28 to v11.40,I would like to know if someone did it lastely and how you did it please if you have a detailed procedure please share it with me it would be very helpful :)thanks Share Best Practices Tue, 30 Jun 2026 16:36:44 +0200 https://community.commvault.com/self-hosted-q-a-2/exchange-mailbox-agent-m365-spool-copy-11928 Can the Exchange Mailbox Agent be associated with a Storage Policy configured for Spool Copy (on the Primary Copy)? Would recoveries be impacted? Self-Hosted Q&A Tue, 30 Jun 2026 07:27:43 +0200 https://community.commvault.com/news-events-7/readiverse-academy-tech-talks-webinar-series-11903  Readiverse Academy is launching a new Tech Talks webinar series designed to help customers learn from experts, hear practical insights, and deepen their resilience skills. These technical, practitioner-focused sessions bring together Commvault experts and experienced practitioners to share real-world guidance, lessons learned, and best practices you can apply in your own environment.The first session takes place on June 18, with additional webinars planned throughout the year. 2026 Tech Talks Schedule and Upcoming Sessions Date Topic Time (US ET) Registration Link 18 June 2026 Using Storage Accelerator to Optimize Cloud Backups. Now Available to watch On Demand 09:00 am Watch On Demand 09 July 2026 Adopting Command Center for Console Users 09:00 am Watch On Demand 28 July 2026 Platform Release Webinars (July 2026): Commvault Cloud SaaS and LTS 11.44 9:30 AM GMT | 11 AM SGT | 1 PM EDT Customers/all end users 23 July 2026 Platform Release Webinars (July 2026): Commvault Cloud SaaS and LTS 11.44 9 AM SGT | 10 AM EDT | 3 PM BTS Partners (preview) 20 Aug 2026 Commvault Networking 101 09:00 am Link Pending 03 Sept 2026 Commserve Live Sync 09:00 am Link Pending  What to ExpectPractitioner-Led: Real engineers and SME’s sharing what's actually working in production. Focused Format: 60-minute sessions with a tight agenda, always ending with live Q&A. Actionable Takeaways: Every talk ends with clear next steps, resources, and recommendations you can apply in your environment. On-Demand Access: Recordings available for all registered attendees after the live session. Who Should Attend? Tech Talks are designed for Commvault customers who want to get the most from their environments and stay current with proven best practices. Whether you're a backup administrator, data protection professional, architect, engineer, or technical leader, these sessions offer practical insights to support your day-to-day work. Additional sessions and registration details will be added as they become available.Register and subscribe to this article today and join the conversation as we learn, connect, and share best practices across the Commvault community.    News & Events Mon, 29 Jun 2026 20:30:51 +0200 https://community.commvault.com/self-hosted-q-a-2/mongodb-restore-operation-completes-successfully-from-the-commvault-side-the-restore-job-finishes-with-a-successful-status-and-the-database-files-are-restored-correctly-11922 Issue Summary:The MongoDB restore operation completes successfully from the Commvault side. The restore job finishes with a successful status, and the database files are restored correctly.Observed behavior: The mongod process starts automatically after the restore. MongoDB is accessible using mongosh. Authentication works successfully. The database is operational. However, the MongoDB service is shown as: systemctl status mongodActive: inactive (dead) The mongod process is running independently: ps -ef | grep mongod The process is not associated with the mongod.service. Additional observations: The restore logs indicate that CVMongoDBUtil launches the recovery process. The MongoDB process starts successfully but is not managed by systemd. Starting the service manually using: systemctl start mongod changes the service state to: Active: active (running) Temporary workaround implemented: A post-recovery script was configured: #!/bin/bashsleep 30if pgrep mongod >/dev/null; then pkill mongod sleep 5fisystemctl start mongod Post Recovery Command: /bin/bash /opt/mongo_restart.sh Request:Please confirm whether this behavior is expected during MongoDB restores or whether the recovery workflow should start MongoDB using the systemd service (systemctl start mongod) instead of launching the mongod process directly. Self-Hosted Q&A Mon, 29 Jun 2026 14:15:04 +0200 https://community.commvault.com/getting-started-51/commvault-cassandra-setup-11931 Commvault Cassandra Setup SOP (Detailed Guide)PrerequisitesBefore starting, ensure:Root or sudo access to the Cassandra server. Commvault installation package (Unix.tar). CommServe hostname/IP. Authorization (AuthCode) if required. Cassandra service is healthy. Java is installed. Network connectivity between Cassandra server and CommServe.Step 1: Switch to Root UserLogin to the Cassandra server. sudo su -Verify: whoamiOutput should be rootStep 2: Configure Hosts FileEdit hosts file. vi /etc/hostsExample:171.12.12.12 test.co.in testPurposeName resolution CommServe communication Gateway communicationSave :wq!Step 3: Extract Installation PackageMove to installation directory. cd /home/ubuntuExtract package. tar -xvf Unix.tarGrant execute permissions. chmod 777 UnixGo inside package. cd UnixVerify contents. llStep 4: Start Commvault InstallationRun installer. ./cvpkgaddThe text installer opens.Step 5: Installation WizardSelect Install Packages on this machineClick NextThen Advanced SelectionNext.Step 6: Select PackagesChoose File System Core File System CassandraClick Next.These packages installBase Commvault software File System Agent Cassandra iDataAgentStep 7: Evaluation ModeInstaller asks Install for evaluation?Select NoContinue.Step 8: Installation DirectoryDefault /opt/commvaultUsually no change required.Click Next.Step 9: Log DirectoryDefault /var/log/commvault/Log_FilesRecommended to keep default.Step 10: Network Backup OptionInstaller asks Configure network for backups?Select NoStep 11: Unix GroupDefault group commvaultChoose Nounless customer requires a different group.Step 12: Client NameProvide hostname.Example cassandraee1.company.comClick Next.Display name can also be customized.Step 13: Review Installation SummaryReviewPackages Installation path Log pathClick Next.Step 14: CommServe InformationEnter CommServe HostnameExample NDCPBKPPRX01Click Next.Step 15: Authorization CodeIf promptedEnter Authorization Codeprovided by the Commvault administrator.Step 16: Finish InstallationClick FinishStep 17: Verify InstallationRun commvault statusVerifyVersion Instance CommServe Installed packages Client nameStep 18: Verify Cassandra ServiceCheck systemctl status dse-native.serviceEnsure Active (running)Step 19: Configure PriamMove to cd /etc/PriamList files llOpen vi cvPriam.propertiesConfigure properties.Example priam.cass.startscript=service dse-native start #edit service ex service cassandra startpriam.cass.stopscript=service dse-native stop #edit service ex service cassandra stoppriam.cass.process=dsepriam.commitlog.location=/var/lib/cassandra/commitlogpriam.data.location=/var/lib/cassandra/datapriam.cql.port=7200 #editportpriam.jmx.port=7199 #editportpriam.storage.port=7000 #editportpriam.ssl.storage.port=7002 #editportpriam.thrift.port=9160 #editportSave. :wq!Step 20: Locate Cassandra ConfigurationFind configuration. find / -name cassandra.yaml 2>/dev/nullExample /etc/dse/cassandra/cassandra.yamlNavigate cd /etc/dse/cassandraStep 21: Enable Incremental BackupsOpen vi cassandra.yamlFind incremental_backups:Default falseChange incremental_backups: trueSave :wq!This is mandatory for incremental backups because Cassandra stores SSTables incrementally only when this option is enabled.Step 22: Create Cassandra Client in CommvaultOpen CommCell ConsoleHomeNew ClientBig Data AppsCassandraProvideField Example Client Name cassandraee1 Instance Name CassandraEE Gateway Node cassandraee1 Cassandra Config Path /etc/dse/cassandra CQL Host cassandraee1.company.com CQL Port 9042 (or customer-specific) Step 23: Configure AuthenticationUnder Authentication Settings configure:CQL AuthenticationProvideCredential Name Username PasswordJMX AuthenticationProvideCredential Name Username PasswordKeystoreProvideCredential Name Keystore path PasswordUsed when SSL is enabled.TruststoreProvideCredential Name Truststore path PasswordStep 24: Commit Log Backup (Optional)Enable Enable Commit Log BackupProvideArchive Log PathExample /var/lib/cassandra/commitlogArchive CommandExample cp %s /cv_archive/Cassandra/commitlog/Commit log backup allows point-in-time recovery.Step 25: Configure Storage PolicyNavigate Big Data AppsCassandraDefaultPropertiesStorage DeviceSelectStorage Policy.ClickOKsubclint path discoveryselect clusterStep 26: Perform BackupRight-click DefaultBackupChoose Full Backupor Incremental BackupMonitor the Job Controller until the job completes successfully.Step 27: Restore DataNavigate DefaultBrowse and RestoreSelect the required backup.ChooseIn-place restore Out-of-place restoreSubmit the restore job.Step 28: Post-Restore ValidationAfter restore, verify: nodetool status systemctl status dse-native cqlshRun DESCRIBE KEYSPACES;Check that:Cassandra service is running. All nodes are in the UN (Up/Normal) state. Keyspaces and tables are accessible. Read/write operations succeed. Commvault restore job completed without errors. Getting Started Mon, 29 Jun 2026 13:50:00 +0200 https://community.commvault.com/self-hosted-q-a-2/commvault-postgresql-cluster-automatic-master-node-selection-after-failover-11601 Hello,We are experiencing a challenge with Commvault and PostgreSQL in a clustered environment and would like to ask if there is a supported or recommended approach.Environment PostgreSQL cluster with 1 Master and 3 Standby nodes Automatic failover managed by Patroni Commvault PostgreSQL agent is configured at the cluster level Current Behavior Commvault is able to detect failover events correctly. However, when the Master role changes, Commvault does not automatically prioritize the new Master node for backups. After a failover, we must manually move the new Master node to the first position in the cluster client configuration. QuestionIs there: A native Commvault feature, or A supported best practice that allows Commvault to automatically switch backup operations to the active PostgreSQL Master node after failover, without requiring manual reordering of cluster nodes?  Self-Hosted Q&A Mon, 29 Jun 2026 09:26:59 +0200 https://community.commvault.com/storage-and-deduplication-49/commvault-11-40-hpe-tape-auto-eject-issue-during-backup-11927 Commvault Backup & Recovery 11.40 (Command Center - browser-based) when backing up a Windows file server to an HPE tape drive.Environment:Commvault Backup & Recovery 11.40 Browser-based Command Center Backup target: HPE tape drive/library Workload: File Server backup to tapeIssue:During or after the backup job, the HPE tape is automatically ejected. This does not happen every time, but it occurs frequently enough to interrupt our backup operations.  Storage and Deduplication Sun, 28 Jun 2026 20:29:33 +0200 https://community.commvault.com/news-events-7/shift-chennai-returns-17-july-at-the-leela-11923 Last year set the stage with a successful and highly engaged inaugural event. This July, we’re bringing the SHIFT Chennai community back together.We’re planning this year’s SHIFT Community Chennai event with one simple goal: customers learning from customers.On 17 July, we’ll bring together members of this community to share perspectives on resilience, preparedness, and recovery — grounded in real-world experience.This year’s focus is on practical conversations:How teams are thinking about cyber resilience What operational reality actually looks like What’s changing when it comes to recovery and continuityRegister here for the event and to view more details about the location and agenda.   News & Events Thu, 25 Jun 2026 22:15:02 +0200 https://community.commvault.com/self-hosted-q-a-2/postgresql-backup-error-missing-libpq-so-11878 Hi - we have been backing up RDS postgres exports fine for a long time with version 14We are upgrading to version 16 but the postgresql agent seems to be missing some library files?The job error is:PostgreSQL Database: :~Loading libpq.so library failed. Please check if required libpq.so file exists in Postgres Lib directory~] Data Backup Failed.<br/>Source: aws-cvpxy-lnx-105, Process: PostGresIfindLooking on our proxy node I can see version 16 & 17 are missing the required file: $ find / -name "libpq.so*" 2>/dev/null/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-cent7/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-rhel9/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-al2023/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-cent7/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-rhel9/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5/opt/commvault/CVCloudAddOns/PostgreSQL/16/lib/libpq.so.5-rhel9/opt/commvault/CVCloudAddOns/PostgreSQL/16/lib/libpq.so.5-al2023/opt/commvault/CVCloudAddOns/PostgreSQL/16/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/17/lib/libpq.so.5-rhel9/opt/commvault/CVCloudAddOns/PostgreSQL/17/lib/libpq.so.5-al2023/opt/commvault/CVCloudAddOns/PostgreSQL/17/lib/libpq.so.5-rhel8The Postgres Agent is deployed on an EC2 host that is rebuilt weekly using the API so it is running the latest version all the time.  Self-Hosted Q&A Thu, 25 Jun 2026 17:46:17 +0200 https://community.commvault.com/news-events-7/shift-2026-nashville-early-bird-registration-agenda-11925 Hello Commvault Community,It’s here! The SHIFT 2026 agenda and registration site is now live, and Early Bird tickets are available between now and Sept. 15. SHIFT is coming to Nashville, November 9 -12 and will offer a full user conference experience again. Join us for visionary keynotes on the AI Reckoning that has already arrived, user-focused and strategic breakouts, along with hands-on learning sessions, certification opportunities, and our immersive “Resilience Hub” show floor featuring demos, theaters, partner showcases, Meet the Experts, networking, and of course food and beverages and some fun!Explore the daily conference agenda and details here and don’t miss out on the Early Bird registration. We’ll be adding more track and session specifics throughout the summer. We hope to see you there and stay tuned to this space for more updates! News & Events Thu, 25 Jun 2026 07:42:23 +0200 https://community.commvault.com/self-hosted-q-a-2/administrative-shares-are-enabled-on-the-mediaagent-critical-event-10099 Administrative shares are enabled on the MediaAgent [cvault-cs.xxxx.xxx.xx] which could lead to potential security exploits, please review and take necessary steps. We just updated our Commvault software from Commvault Platform Release 2022E (11.28) to Commvault Platform Release 2023E (11.32.73) and we got this event at the commcell console. cvault-cs.xxxx.xxx.xx is our WindowsServer 2016 Datacenter commserve. This server is also used for backups of some VMware virtual machines, but there are no Disk Libraries/Mount Paths configured on it.    I read the information on the page MediaAgent - Windows Administrative Shares and I didn't feel very comfortable with it.   Self-Hosted Q&A Wed, 24 Jun 2026 12:14:12 +0200 https://community.commvault.com/virtualization-and-containers-48/commvault-olvm-keycloak-integration-11475 Hi AllOvirt the Source project for OLVM is defaulting Keycloack as the Default Authentication Provider, so far Commvault doesn’t support it officially is there any workaround? or is the support coming soon? thanks  Virtualization and Containers Wed, 24 Jun 2026 09:50:03 +0200 https://community.commvault.com/self-hosted-q-a-2/why-ddb-q-i-times-are-different-across-partitions-11885 So we have 4 new beefy media agents all identical with multiple SSD drives in each. We host multiple DDB’s on these in a 4 way grid. Details below for 2 of the DDBs.DDB117:MA01 - partition 1 - 3.77TB. 280,012,213 unique blocks, 800us Q&I timeMA02 - partition 2 - 3.75TB, 280,013,171 unique blocks, 656us Q&I timeMA03 - partition 3 - 3.68TB, 280,000,417 unique blocks, 682us Q&I timeMA04 - partition 4 - 1.71TB, 279,998,959 unique blocks, 86us Q&I time DDB118: (Same hardware)MA01 - partition 1 - 3.77TB, 316,416,711 unique blocks, 198us Q&I timeMA02 - partition 2 - 3.75TB, 316,456,547 unique blocks, 176us Q&I timeMA03 - partition 3 - 3.68TB, 316,508,932 unique blocks, 181us Q&I timeMA04 - partition 4 - 1.71TB, 314,526,253 unique blocks, 85us Q&I time Any ideas on why MA04 shows much lower Q&I times than MA01/02/03 in the same DDB? Also, why would DDB117 have such higher Q&I times than DDB118? Thanks. Self-Hosted Q&A Tue, 23 Jun 2026 21:18:58 +0200 https://community.commvault.com/self-hosted-q-a-2/edit-reports-results-in-sad-face-11646 Literally - So did I miss some release notes that editing reports is no longer a thing? I have more than one CommCell doing this and I only noticed it when our backup summary reports suddently turned to “garbage” with essentially no content.11.40.34thanksI see I am late to the discussion in the Report builder thread. You guys have no idea how frustrating this is. OR, maybe you do by the looks of that other thread? Self-Hosted Q&A Tue, 23 Jun 2026 10:35:21 +0200 https://community.commvault.com/self-hosted-q-a-2/sealed-ddb-and-worm-pools-11209 It has been a while since i last read anything about WORM (Storage Lock) in Commvault and wanted to make sure I`m not misunderstanding or missing anything. My general understanding is that once WORM Storage Lock is configured and retention criteria is met, DDB is sealed. Once DDB is sealed nothing else is written to that DDB.New DDB is created and as per Arlie confirmation, the next job regardless of what the schedule policy may start (lets say an Incremental) that job gets automatically converted to Full Job so the baseline is estabilished. No issue until here unless Im missing something. The above statement used to be in the documentation (not sure if Im just not finding it or it was rephrased) but I simple cant find.Instead when looking at the documentation for WORM: https://documentation.commvault.com/2023e/commcell-console/recommendations_for_worm_storage_01.html  it says "Add the ForceFullOnWORMDDBSeal additional setting to convert the next backup to synthetic full backup after sealing the DDB for WORM storage lock enabled storage pool"  And here is where I have some questions;Is this saying that IF WORM is enable the additional setting MUST be entered to avoid an actual FULL baseline? And instead run a Synthetic Full? If the above question is answered with a "Yes". We are not actually running a true Full where data is read from clients again, instead SF will read block/reference blocks already written to storage. Is this the new norm for WORM? When was it changed?  If answer to first question is "No" - how exactly are we running a Synthetic Full without having previously ran a Full and INC? I am of the opinion that additional settings are "bandaids" - Does Commvault have plans to remove this and make it as part of the software when WORM is configured. Not having to run an actual FULL after DDB is sealed is great. I`m just making sure Im understanding this correctly.I think I am missing something here, so would be helpful to hear from the community.  Thank you Self-Hosted Q&A Tue, 23 Jun 2026 10:17:26 +0200 https://community.commvault.com/virtualization-and-containers-48/olvm-rhv-restore-parameters-11862 Hi All,I’m running 11.40.42 version and while restoring VM to OLVM 4.4.10.7 (RHV) I’ve encounter two issues:target VLAN has not been set correctly. Orginal VLAN has been preserved.  cross-hypervisor restore failed due to problems with attaching disk to VM. It looks like new VM does have Other OS type set instead of Oracle Linux which prevents attaching disk in SCSI mode. I’ve set additional attribute to not delete disk after failed restore and was able to create VM, attach disk and start VMI’m wondering if those two issues are releated and commvault has problems with restoring proper metadata? Anyone encounter similar issues?   Virtualization and Containers Mon, 22 Jun 2026 13:03:02 +0200 https://community.commvault.com/self-hosted-q-a-2/install-windows-update-workflow-not-working-after-update-to-11-42-11883  Hi All. We have upgraded from 11.32 to 11.42.90 and after the upgrade the “install windows update” workflow is not working anymore, it gives the below error: Anyone knows why this is happening? Thanks-Anders   Self-Hosted Q&A Mon, 22 Jun 2026 07:31:14 +0200 https://community.commvault.com/storage-and-deduplication-49/dell-emc-powerscale-ndmp-backup-copy-using-higherend-port-11918 Good day to you all,I am experiencing with our Dell EMC PowerScale NDMP IntelliSnap backups across our two CommCell environments.Context: We have two CommCell environments configured to back up Dell EMC PowerScale shares to a HyperScale target. Currently, the shares are split between the two CommCells.The Issue: While the snapshot backups for both CommCells complete successfully, the Backup Copy job for CommCell 1 is consistently failing.Upon investigation, we identified that for CommCell 1, the data movement from the PowerScale server to the MediaAgent is defaulting to a higher-end port/interface instead of the expected 10000 port. Interestingly, CommCell 2 is configured similarly and is performing its backup copies without any issues. Kindly advise on this. Robert.R Storage and Deduplication Mon, 22 Jun 2026 06:23:34 +0200 https://community.commvault.com/community-feedback-31/documentation-feedback-missing-os-compatibility-requirement-for-vm-threat-analysis-11494 I would like to provide feedback on the documentation related to Virtual Machine Threat Analysis.The current documentation explains Threat Analysis behavior mainly from a Linux perspective, but it does not clearly mention OS compatibility requirements between the Threat Scan Server and the guest OS of the VM being scanned.Based on validation in multiple environments, the following behavior is observed: Linux Threat Scan Server → supports Linux VM threat analysis Linux Threat Scan Server → does not support Windows VM threat analysis Windows VM threat analysis works correctly only when a Windows Threat Scan Server is used This indicates a design requirement, not a troubleshooting issue: Windows VMs must be scanned using a Windows Threat Scan Server Linux Threat Scan Server is intended for Linux VMs only This requirement is currently not clearly documented, which may lead to incorrect design assumptions during deployment. Community Feedback Thu, 18 Jun 2026 14:23:25 +0200 https://community.commvault.com/virtualization-and-containers-48/change-storge-policy-on-vmgroups-11914 Hi, I’m chatting with Commvault chat bot and I have a question. Can someone explain what happens in the following case:I have a VM group that is assigned to Storage Policy X with deduplication, and incremental backups are running there with a synthetic full on Sundays. I then change the VM group’s Storage Policy to Y with a new deduplication database. The chat says that a new full backup is not triggered automatically—instead, incremental backups continue on the new storage.“The practical consequences for VM groups (virtualization, Index V2)—such as no automatic full, and the inability to restore from incrementals after a policy change—are documented mainly in Knowledge Base articles (KB62892, KB62688) and action_items.”However, those incrementals cannot be restored because the new database does not have a physical (true) full backup, and a synthetic full also cannot be created because there is no full.So why isn’t there any warning or information when changing the Storage Policy or Plan that, in the case of a VM group, a manual full backup must be triggered? Virtualization and Containers Wed, 17 Jun 2026 15:27:20 +0200 https://community.commvault.com/self-hosted-q-a-2/how-to-create-query-regarding-ticket-creation-without-job-id-or-error-code-11915 Dear Team,We would like to know how to raise a support ticket for a general query that is not related to any backup failure.We attempted to create a ticket; however, the portal requires the Job ID and Error Code fields to be filled in, which are not available for general queries or configuration-related questions.Could you please advise on the correct procedure for raising a ticket in such cases?Thank you for your assistance. Self-Hosted Q&A Wed, 17 Jun 2026 14:36:55 +0200 https://community.commvault.com/self-hosted-q-a-2/unable-to-log-in-using-commvault-configuration-helper-interactivebrowsercredential-authentication-failed-11917 (CV 11.40.46)Running the Commvault 365 helper to create apps.First run, it checks prerequisites, installs Microsoft graph module (I think) and asks user to launch the app again.Then trying to click “Global Admin Login”.It fails.10:16:12::pid = 27764]  Current effective execution policyoUnrestricted]. This is should be either 'RemoteSigned' or 'Unrestricted'10:16:12:6pid = 27764]  Powershell version 5.0 checked.10:16:12:1pid = 27764]  Microsoft.Graph module checked.10:16:12::pid = 27764]  preReqCheck - End10:16:13:0pid = 27764]  Login button clicked10:16:13:1pid = 27764]  doLogin - Start10:16:16:tpid = 27764]  PowerShell script returned error: 'System.Management.Automation.Internal.ObjectReader', 'InteractiveBrowserCredential authentication failed: A window handle must be configured. See https://aka.ms/msal-net-wam#parent-window-handles'10:16:16:spid = 27764]  doLogin - End10:16:16:Epid = 27764]  Failed - Failed to login.Exception excuting script, please check logs.I have tried from local PC, RDP, and a server through vcenter.Known issue? Self-Hosted Q&A Wed, 17 Jun 2026 09:21:18 +0200 https://community.commvault.com/readiverse-academy-60/new-readiverse-academy-certification-tiers-are-here-11844  We’re excited to introduce a new, tiered certification path in Readiverse Academy, designed to help Commvault learners build the skills you need to operate, secure, and recover with confidence. As Commvault Cloud environments continue to evolve, teams need clear, role-based learning paths that support real-world responsibilities — from platform administration and workload protection to cyber resilience and recovery readiness. The new Readiverse Academy certification structure gives learners a guided path from foundational knowledge to advanced cloud engineering expertise. This is not a reset. It is a clearer roadmap for what to learn next.  What’s New The programme now includes four certification tiers:  Commvault Cloud Practitioner – foundational platform and cyber resilience knowledge  Commvault Cloud Specialist – expanded operational, workload, and security depth  Commvault Cloud Professional – advanced recovery and workload expertise, including Cloud Rewind or Cleanroom Recovery coursework  Commvault Cloud Expert – advanced cloud engineering and resilience leadership, including Cloud Engineer coursework, advanced feature courses, Cloud Rewind, and Cleanroom Recovery  Each tier builds on core skills across platform knowledge, cyber resilience, and workload or feature expertise. Learners can complete individual courses or follow the required path toward certification.   Already Completed Readiverse Academy Courses? If you have already completed courses or earned certifications in Readiverse Academy, your progress still matters. Existing certifications continue to reflect your accomplishments with previous Commvault product releases. The new certification tiers are aligned to Commvault’s expanded cyber resilience portfolio across Commvault Software, Commvault SaaS, and hybrid environments. There is no direct progression from previous certification tracks into the new programme, but learners who are already familiar with Readiverse Academy are well positioned to continue building toward the new tiers.  Who Should Explore the New Courses? These certifications are designed for learners working across Commvault environments, including:  Platform administrators  Security specialists  Cloud engineers  Workload owners  Teams responsible for data protection, recovery, and cyber resilience  Courses are available for self-paced learning, with select courses also offered in instructor-led formats.  How to Get Started Visit readiverse.commvault.com to explore the course catalogue and certification paths. A few recommended starting points:  New to Commvault Cloud? Start with the Commvault Cloud Administrator course.  Focused on recovery readiness? Explore Cyber Resilience, Cloud Rewind, or Cleanroom Recovery.  Supporting specific workloads? Browse the available workload and feature courses.   For Our Partners As a Commvault partner, you’ll build the same validated skills across platform administration, cyber resilience, and recovery, so you can confidently deliver, secure, and recover environments at scale.Your certification path aligns to Administrator and Cyber Resilience Engineer roles, with consistent course content across workloads, security, Cloud Rewind, and Cleanroom. Course titles may vary slightly, and partner-exclusive modules are included to support your role.As always, access Readiverse Academy through the Partner Portal to start or continue your certification journey and track progress. The Learning Plan and automation to grant certifications and badges is in progress and is intended to be implemented by Friday, June 5th - any courses completed prior to that time will still count towards the certification! FAQs Q: What is the purpose of the Readiverse Academy certification program?A: The program provides a structured, skill-based learning path that helps professionals progress from basic platform knowledge to advanced cloud engineering expertise. It aligns training with real-world responsibilities to enable learners to apply their knowledge effectively in complex environments.Q: What are the different certification tiers available?A: There are four tiers: Commvault Cloud Practitioner, Specialist, Professional, and Expert. Each level builds on the previous one, increasing in technical depth, operational scope, and leadership capability.Q: Who should enroll in Readiverse Academy courses?A: The courses are designed for platform administrators, security specialists, cloud engineers, and workload owners working across SaaS, software, and hybrid environments. Each role can follow a tailored learning path based on their responsibilities.Q: How are the certifications earned?A: Certifications are achieved through a combination of coursework, hands-on labs, and validated assessments. As learners progress, they demonstrate increasing levels of expertise across platform, security, and workload domainsQ: What happens to existing Readiverse Academy certifications?A: Existing certifications remain valid as proof of past expertise but are tied to earlier product releases. As those releases are retired, the certifications will reach end of life, encouraging learners to transition to the new program.Q: How can someone get started with the new program?A: New learners can begin with the Commvault Cloud Administrator course, while existing users can log in to continue their progress. Additional courses are available based on specific goals, such as workload management or cyber resilience strategies.  Readiverse Academy Tue, 16 Jun 2026 18:32:39 +0200 https://community.commvault.com/share-best-practices-3/remove-configuration-policies-exchange-policies-start-using-retention-storage-policy-11909 We are currently using Configuration policies for Exchange online. It ignores the Retention time of the storage policy. I want to start using the retention settings of the Storage policy again.   Is there a reason that you would use Configuration Policies for Exchange? Can you not just use te retention time of a plan or storage policy?  Share Best Practices Tue, 16 Jun 2026 09:16:34 +0200 https://community.commvault.com/self-hosted-q-a-2/what-naming-conventions-do-you-use-for-schedules-looking-for-inspiration-11912 Hi,I'm curious about your standards and strategies for schedules/schedules policies names (I'm not using plans). I saw this topic: What is your naming convention for schedule policies? | Community but maybe someone has fresh idea.We have VMs, DBs, FS and more. We have about 80 schedules. For a long time we were using something like: DC1-VM-I_I_I_I_I_F_N-21:00 which means: Location, VMs, Mon-Fri Incremental, Saturday Full, Sunday none, 9 PM another example: MSSQL-N_SF_N_SF_N_F_N-21:00-LOGS_4H - I think it's clear (SF - Synthetic Fulls, makes no sense here but it’s just example) But in reality, including DC name doesn't make much sense. There was also no good way to include the incremental backup time if it was different from the full backup time. And it turned out to be better to keep logs in separate schedule policy because it's easier to resue.Now I'm thinking about something like: VM / Inc Daily / Full Sat 21:00 MSSQL / SFull Tue, Thu / Full Sat 21:00 MSSQL / Logs 4h I think it's much easier to read. The Downside is that you can't easily include information like "no backup on Sunday" without hurting readability.Another thing: it would be nice to have these schedules numbered somehow, because when associating a schedule policy with a subclient, they appear in alphabetical order. Ideally, I'd like all full backups to be grouped by time order instead.Share your ideas. It's not the most important thing, but I like when everything is intuitive and easy to use. Self-Hosted Q&A Tue, 16 Jun 2026 08:04:58 +0200 https://community.commvault.com/developer-tools-integration-and-automation-50/arlie-public-rest-api-access-10864 Is there a plan to get public rest api access to arlie.commvault.com ?I need to corelate my own exctraction tool to propose local admin some troubleshooting steps.thx !  Developer Tools, Integration and Automation Mon, 15 Jun 2026 18:58:23 +0200 https://community.commvault.com/self-hosted-q-a-2/unable-to-restore-via-guest-files-and-folders-11910 We've been using CommVault for several years and have consistently been able to perform backups and restores without any issues. Recently, however, I received a request to restore a file located on a .vhdx drive.To retrieve the file, I attempted to use the Guest Files and Folders restore option, which I have successfully used in the past. When I select View Content, the system begins loading the data but then fails and displays the following error message:We are currently running on CommVault version 11.36.102 (We recently upgraded CommVault from 11.36.80 because of this issue and we thought a fix had been implemented in .84 - but this might be different to what we thought)Has anyone encountered this issue before or can suggest any troubleshooting steps?Thanks in advance. Self-Hosted Q&A Mon, 15 Jun 2026 15:49:22 +0200 https://community.commvault.com/self-hosted-q-a-2/aws-aurora-postgresql-tag-support-11587 Hello Dear AWS Team,Did you have plan the support of TAG in AURORA POSTGRESQL  ? AWS tag is available for many worlkioad, is there unknow limitation to do not have them on AURORA ?Thx Self-Hosted Q&A Mon, 15 Jun 2026 11:41:53 +0200 https://community.commvault.com/storage-and-deduplication-49/synthetic-full-failures-after-migration-11906 We recently migrated our Commserve to a new physical server and now several weeks post migration we are getting errors on about 90% of our synthetic fulls when they reach the end of the job, they will continously run at 99% but looking at the synth full logs we see alot of this:30236 5280 06/05 12:34:18 13071395 SdtDecryption::ProcessBuffer:218 Cannot decrypt data for afid [28434509]. cur_afid [28725857], orig_afid [28434509]30236 574c 06/05 12:34:18 13071395 SdtDecryption::ProcessBuffer:218 Cannot decrypt data for afid [28434509]. cur_afid [28725857], orig_afid [28434509] The event viewer gives the generic Unable to communicate with Media Agent or Pipeline error. Opened a high priority ticket about a month ago and we’re being told we need to seal every DDB store in our environment and re-base. We have several thousands of VMs with some over 60TB in size. I feel like re-basing is going to take weeks, and we may not even have enough storage to do it. Any other thoughts or ideas would be VERY much appreciated. We had to re-install the software a few times on the new box - They suspect that somehow when the CSDB was moved from the old physical hardware to the new that somehow jobs were written in-between this time that are causing issues but we were very careful during the migration, I selected new DB and used the CSDB Recovery tool after with someone from support on the line the whole time and making sure the services on the old hardware were never started at the same time.The only other issue we had was the Replace Media Agent tool failed on some mount paths, but I assume we’d be looking at different issues in the logs. Storage and Deduplication Thu, 11 Jun 2026 22:28:21 +0200 https://community.commvault.com/getting-started-51/why-backup-job-is-pending-because-access-node-is-overloaded-9973 I got the following error when backup a vm:Error code: [19:2601]Description: The job is pending because all access nodes to launch the job are overloaded.Source: cms01109c1us02, Process: JobManagerI have no idea what the error mean. I run the backup gateway on my Windows to backup a remote VMware virtual machine. Getting Started Thu, 11 Jun 2026 17:01:40 +0200 https://community.commvault.com/storage-and-deduplication-49/aix-datadomain-ddboost-over-fiber-san-11891 Hi,How may I know if my Aix environment is supported with DataDomain DDBoost over fiber?  Commvault Version: 11.40 release 22Commvault Media Agent SO: AIX 7.1/7.2 We have a large Oracle DB with 50Tb that we would like to protect. Storage and Deduplication Thu, 11 Jun 2026 15:40:21 +0200 https://community.commvault.com/self-hosted-q-a-2/how-to-delete-last-backup-job-from-disk-library-11907 Our Commvault disk library has Storage Compliance Lock enabled. The retention setting is 7 days and 1 cycle. How can we delete the final backups of servers that have been decommissioned and will no longer be backed up? Will these backups occupy space in my disk library forever? IS there a way do delete the jobs ? Self-Hosted Q&A Thu, 11 Jun 2026 08:08:22 +0200 https://community.commvault.com/self-hosted-q-a-2/postgresql-running-on-a-windows-cluster-11908 Hi all. Is it possible to backup PostgreSQL via a Windows cluster? The scenario is, that a team wants to install PostgreSQL on two Windows servers running a Windows cluster with shared disks, like you do with MSSQL. They want to put the log and data on a shared drive that runs on the active server and this drive can fail over to the passive node.  Is this scenario even possible to backup or is only possible with the PostgreSQL cluster client (pseudo-client) with a master and a standby server? Regards-Anders Self-Hosted Q&A Wed, 10 Jun 2026 15:12:16 +0200 https://community.commvault.com/storage-and-deduplication-49/consolidating-mount-paths-during-media-agent-hw-refresh-11905 Hi all, I’m planning on replacing our MA server, and I just needed a sanity check on the Replace Media Agent App and Move Mount Point processes. The old MA has a Disk Library with 7 mounth paths, most of which are iSCSI LUNs from a couple different arrays. The new MA will have much more direct attached storage, so I’m plannin on just 2 mount points. If I run the Replace Meda Agent App process, and let it run the Move Mount Point process, am I able to consolidate the old mount paths down to 2 during this process, and specify the destination of each of the source MP’s?  I assumed that I can because the Move Mount Path function in the Commcell console offers me the option to move it to an existing device, however the documentation says: The move mount path operation overwrites the destination mount path. Therefore, ensure that the destination mount path is an empty folder.  Can anyone offer any clafification?Thanks! Storage and Deduplication Tue, 09 Jun 2026 14:11:05 +0200 https://community.commvault.com/self-hosted-q-a-2/what-is-the-best-practice-when-it-comes-to-the-number-of-buckets-to-create-when-using-cloud-library-using-s3-netapp-storagegrid-11902 What is the best practice when it comes to the number of buckets to create when using  Cloud Library using S3 Netapp Storagegrid?Is there a performance gain/benefit of using more than 1 S3 Netapp Storagegrid bucket in one Cloud Library using S3. Appreciate any thoughts, suggestions or even any documentations available online which can explain the pros and cons Self-Hosted Q&A Mon, 08 Jun 2026 18:53:36 +0200 https://community.commvault.com/self-hosted-q-a-2/enabling-hardware-encryption-on-auxiliary-copy-to-tape-11904 Hi, I want to enable hardware encryption in the copies  to the tape library. I have enabled hardware encryption from Control Panel - System - Encryption - Hardware Encryption - use hardware encryption - No Access. However when I try to enable hardware encryption in the storage policy level, the option is greyed out. Kindly advise how to enable it on the Storage Policy level. Im running Commvault 11.40 and the tape library is a Fujitsu Eternus LT40 S2 with HP Ultrium 6 tape drive. Self-Hosted Q&A Mon, 08 Jun 2026 16:51:06 +0200 https://community.commvault.com/storage-and-deduplication-49/intellisnap-support-for-netapp-asar2-11323 NetApp is currently selling the successor to the ASA (SAN Only), the ASAr2, at an attractive price. Basically, it is a system from the ONTAP family, like the FAS or AFF systems. Unfortunately, the API has changed considerably, and Commvault does not yet support the ASAr2 API. I’ve heard that integration is being worked on. Is there a timeline for this?We have a few projects where Commvault (new customer) and NetApp would be a good combination. Storage and Deduplication Mon, 08 Jun 2026 13:56:25 +0200 https://community.commvault.com/software-upgrades-and-updates-55/hyperscale-edge-update-version-media-agent-method-11901 Hi guys, I installed Hyperscale Edge version 11.40.12, while my CommServe is version 11.40.47 and the client is 11.40.47.Can I update Hyperscale Edge manually using the CommServe installation file which is a full media kit so that all versions are the same? Software Upgrades and Updates Mon, 08 Jun 2026 09:22:36 +0200 https://community.commvault.com/software-upgrades-and-updates-55/11-40-commvault-media-kit-windows-installation-issue-11899 My goal is to install Commvault on a standalone server and back up the server's own data to tape.During the installation, under Server Information, when I enter IP:8403, I receive the following error:"The server is not running on the remote computer."This is the first-time installation of Commvault on this server, and it will be configured as both the CommServe and MediaAgent. Software Upgrades and Updates Fri, 05 Jun 2026 11:02:30 +0200 https://community.commvault.com/virtualization-and-containers-48/upgrade-from-vsa-v1-to-v2-what-happens-to-backupset-structure-11897 Hi,I have some questions about the workflow for upgrading: VSA V1 to V2 Migration Workflow.In VMWare we have not only the defaultbackupSet but also many other backupSets where we sort different subclients.As far as I’ve understood, the backupSets are being considered legacy, and VMGroup can only be created it in the default backupset.What will happen to all of the subclients in the other backupsets under the client if I would run this workflow?Would they all go into the defaultBackupSet or would the new client maintain the structure of the backupSets and now VMGroups, even though they are not the defaultBackupSet. Does anyone have any experience with this? Kind regards,Daniel Virtualization and Containers Fri, 05 Jun 2026 09:08:08 +0200 https://community.commvault.com/self-hosted-q-a-2/rman-failed-to-load-sbt-library-11637 Hi community.We recently configured the Oracle agent on a Linux machine, the instance is discovered and configured. But when checking the readiness, it gets the error below: Connect string: /SBT library path: /backup/catalyst/commvault/Base/libobk.soRMAN failed to load SBT library RMAN-03009: failure of allocate command on c1 channel at 02/24/2026 16:49:34 ORA-19554: error allocating device, device type: SBT_TAPE, device name: ORA-27211: Failed to load Media Management Library ]. Please run Check Readiness on the client to diagnose and resolve the issues. Checking the logs, I see the lines below: 39612 9abc 02/10 16:15:29 ### SetOracleBaseEnv(6236) - Failed to execute script [/backup/catalyst/commvault/Base/Temp/orabase_39612.sh] returnCode d126] output u] errorStr tERROR: ld.so: object '/backup/catalyst/commvault/Base/libCvDllFilter.so' from LD_PRELOAD cannot be preloaded: ignored.bash: /backup/catalyst/commvault/Base/Temp//ulimitquery_67447.sh: Permission denied Does anyone have faced the above errors?Thank you. Self-Hosted Q&A Fri, 05 Jun 2026 09:05:58 +0200 https://community.commvault.com/self-hosted-q-a-2/what-is-cvfandmsvc-process-11890 Hi Team, we found a process named CvFanDmSVC installed and running in commvault base directory, but we couldn’ t find any information about this process. This process ran even though the backup wasn't running. Why does it run, and what is its purpose? CvFanDmSvc Properties and tagsMain technologyOtherBitness64-bitCommand line args/opt/agents/commvault/Base/CvFanDmSvcEXE nameCvFanDmSvcEXE path/opt/agents/commvault/Base64/CvFanDmSvcPorts Self-Hosted Q&A Fri, 05 Jun 2026 05:49:51 +0200 https://community.commvault.com/self-hosted-q-a-2/enabling-arlie-11841 Team,We have commvault On-Prem with version 11.40.6 and planning to enable Arlie.Please let me know if we need to buy separate license or it included in capacity-based license?and also, I want to understand the steps to enable Arlie when checked documentation its very highlevel.Enabling Arlie  Self-Hosted Q&A Fri, 05 Jun 2026 05:00:46 +0200 https://community.commvault.com/self-hosted-q-a-2/openstack-cbt-8428 Hello.I saw in https://documentation.commvault.com/v11/essential/changes_in_feature_release_11_24.htmlthat CBT is no longer supported.Could you please tell me if there exists a plan to re-add CBT support? Victor Self-Hosted Q&A Wed, 03 Jun 2026 15:14:46 +0200 https://community.commvault.com/self-hosted-q-a-2/do-you-have-any-storage-policy-with-no-dedupe-compression-11893 I have a interesting issue.  My AUX copy streams are capping out at 180 GB/h despite having multiple 10 GB WAN links.  I see this issue on a Storage Policy that has dedupe and compression disabled.(due to large unique data being backed up).   Does anyone by chance have a storage policy with no dedupe or compression?   I am really curious to know what speeds you are seeing on your AUX copy streams.   I feel like these should be able to go faster, but having a hard time convincing support that there is something in CV that is restricting it.We have set the nNumPipelineBuffers set to 900 already.  Our Dedupe AUX copies run amazing since there are so many streams for it to work with.  Self-Hosted Q&A Wed, 03 Jun 2026 14:14:09 +0200 https://community.commvault.com/self-hosted-q-a-2/restapi-for-monitoring-11889 Hi All, we would like to build our own montoring for Commvault over the rest api. My Question now is regarding the commserve failover. We are running 2 Comsmerve in 2 Datacenters with the build in commserve failover. Now when we use rest api we need to connect to the comsmerve but when the failover planed or unplaned occures the rest api commands run into nirvana.  Do you have an idear or an solution what we can to to run the api commands againts both ?  Self-Hosted Q&A Wed, 03 Jun 2026 08:41:21 +0200 https://community.commvault.com/self-hosted-q-a-2/migrating-tape-library-to-hyperscale-edge-and-retiring-old-mediaagent-best-practices-known-issues-11858 I am planning an infrastructure refresh where I need to retire an existing MediaAgent and migrate its FC-attached tape library to a newly deployed Commvault HyperScale Edge node.My main focus is ensuring data path consistency, avoiding any library deconfiguration, and maintaining restore capabilities. The planned high-level workflow is: Re-zone the FC tape library to the new HyperScale Edge node. Validate OS-level hardware detection on the Edge node. Use Expert Storage Configuration to perform Exhaustive Detection, adding the new Edge MA to the library while keeping the existing configuration intact. Execute "Change Data Path" on the relevant Storage Policy Copies to point to the new Edge MA. Perform standard MediaAgent Retirement on the old node. I am looking for technical validation of this workflow. Specifically: Are there any HyperScale Edge-specific prerequisites or limitations regarding direct-attached or FC-switched tape libraries? What are the known issues regarding existing Drive Pools/Master Drive Pools during the Data Path change in this specific scenario? Are there any specific CLI commands recommended for verifying the SCSI paths natively on the HyperScale Edge Linux OS before triggering the Exhaustive Detection? I am looking for validated field experience and references to official Commvault documentation. Self-Hosted Q&A Wed, 03 Jun 2026 06:01:24 +0200 https://community.commvault.com/getting-started-51/erro-restore-de-fs-com-erro-error-code-14-286-description-index-reconstruction-failed-reason-restore-of-index-11892 Error Code: [14:286]Description: Index reconstruction failed. Reason [Restore of Index logs failed from media [lenovo_disklib2 ]. Please check whether media is in library and retry.].Source: baas-media04, Process: BrowseDear! This is a file system restore (dump_log) that is failing at 5% completion. Previously, we had conflicts with backup jobs running on the same server, so I created a Blackout Window schedule to prioritize the restore. However, I have a DDB_Reconstruction job running, which I believe might be causing the conflict. This is why it's generating this failure. Could you please validate this?Best Regards,Sirlene Getting Started Tue, 02 Jun 2026 23:51:17 +0200