Getting Started

Need-to-know resources - websites and portals and apps, oh my! If you have a question, we’re here to help - and we also have some great resources that might answer your question faster than a human. Here are the resources you need to know about:Commvault.com. We know, we know, it’s a company website – how useful can it be? Well in this case – very. If you’re lost, start here – find links to everything you need, whether it’s the support portal, case white papers, datasheets or info about our new capabilities or next webinar. Your Customer Support Portal.  This is your hub for support cases, security updates, and advice. Set up your account and update your contact details. And make sure to set your preferred hours. If you have an issue the Community didn’t already have an answer for, you can create a case here. You can also check in on or add updates to existing cases. Education and Training (Readiverse): start here for background on and access to our education portals, courses, exams,

CommVault installation failed when preconfigure workflow engine and i check the log found that error ​​​​​​Could not start the service MSSQL$Commvault

what is the major difference between CV-BKRC-FT and CV-DR-FT?

hope everyone if good  i have a very strange issue while installing the client in server it get failed to download binaries from package commvault file system core i have also the log attached herewith. please help to get out of this i have done this ot backup my core server. but unable to install client. 

Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%. Backup Server session id is: 68. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume change request from the Backup Server. Backup Server: 4.124.2.1: Archive API error for device='SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0::000': Vendor application name= , Library version=0, API routine= , Message=Unable to open API library for device 'SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0'. Library path is '/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so'. dlopen() returned: Code=2, Message=/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so: cannot open shared object file: No such file or directory] Source: JMVXADSQAS00, Process: ClSybAgent

Hello everyone.From the process manager you can see that all the services are active, only the Commvault Tomcat Service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine.This is the warning/error messages from the Tomcat.log: 2023-04-14 11:03:30,245 [main] WARN  org.apache.catalina.startup.Catalina- Catalina.start using conf/server.xml: Error at (31, 77) : org.apache.catalina.mbeans.ServerLifecycleListener2023-04-14 11:03:30,245 [main] FATAL org.apache.catalina.startup.Catalina- Cannot start server. Server instance is not configured.2023-04-14 11:03:35,190 [main] ERROR org.apache.tomcat.util.digester.Digester- Begin event threw exceptionjava.lang.ClassNotFoundException: org.apache.catalina.mbeans.ServerLifecycleListener    at java.net.URLClassLoader.findClass(Unknown Source)    at java.lang.ClassLoader.loadClass(Unknown Source)    at java.lang.ClassLoader.lo

It’s time for the hands-on stuff! The links below related to CommCell environments (self-hosted or on-premise Commvault Cloud). If you are looking for help setting up Commvault Cloud as-a-Service (formerly Metallic), start with on-demand library here. These videos will help you learn the basics of Commvault products in preparation for deployment. There are multiple videos in each section, so take your time or focus on specific topics.   Getting Started with Backup & RecoveryAn introduction to get up and running in a Commvault environment, including preparing for deployment, installing the software, and applying the license file.  Deploying Backup & RecoveryHow to create a plan, configure different aspects of your Commvault environment, and run your first backup and recovery operation.  Advanced deployment topics (Backup & Recovery) Now that your Commvault environment is generally set up, explore more advanced topics such as adding and managing servers, storage management, M

Can any one from legacy can describe about CommVault history. What could be the major version boom the market to place in top Data Protection Tool.  Version <8 → Galaxy Version 8 & 9 →  Simpana Version 10 & 11 →  CommVaultCan give more details about Commvault historical information when these changes happened. (If any above wrong correct it please).

I got the following error when backup a vm:Error code: [19:2601]Description: The job is pending because all access nodes to launch the job are overloaded.Source: cms01109c1us02, Process: JobManagerI have no idea what the error mean. I run the backup gateway on my Windows to backup a remote VMware virtual machine.

I have been running backups for a week or so now, and just started reviewing the Job Histories. Looking at one of my clients, I can see that the Incremental is the same size as the Full was when it ran, which doesn’t make any sense?

If an auxiliary copy of the primary data is running, the DR Backup auxiliary copy job is waiting. What needs to be done to run in parallel?

Hello everyone,I hope this message finds you well.I have some inquiries regarding the use of PROXY in Commvault and would appreciate your guidance:Is it feasible to configure a PROXY between the MediaAgent and clients, such that all communication is routed through the PROXY? Are there specific considerations or best practices for this setup? What are the implications of implementing a PROXY in this configuration? What are the requirements for configuring a PROXY? Can a PROXY accommodate an unlimited number of clients, or is there a maximum limit to the number of clients it can support?Additionally, if you could provide relevant information from the Commvault documentation on these topics, it would be greatly appreciated.Thank you in advance for your assistance.Best regards,

Hi,Please guide how can we change commcell ID without migrating anything on the same commcell console. Thanks.

Hello Team, Could anyone let me know what is the purpose of using sealed DDB?

Is it possible to back up In-Place Archiving of 365? I have an organization that uses In-Place Archiving for users and folders are not backed up, is it possible to change this/back up in a certain way? 

Hi, Is there any way to convert a virtual machine to a physical machine with CommVault?I was thinking about using 1-touch on a virtual machine. Would it let me restore that VM on a physical server? Thanks.Sergio

Hi  DB type- SQLI have a DB server, and I am trying to take a DB aware backup.For one of its DB i received an error as below.Error encountered during backup. Error Code: [9001 - Microsoft.SqlServer.Management.Common.ExecutionFailureException:The log for database 'Engage' is not available. Check the event log for related error messages. Resolve any errors and restart the database. A nonrecoverable I/O error occurred on file "ebd391bc-0029-4c57-88ee-c1ca5bc08102:" 995(The I/O operation has been aborted because of either a thread exit or an application request.). BACKUP DATABASE is terminating abnormally. An exception occurred while executing a Transact-SQL statement or batch.] Error received for DB server.Error summaryError code: [30:324]Description: Error encountered when closing the virtual device. Please see SQL Server vdi.log for more details.Source: DB server, Process: SQLBackup    

Hello all,Would it be possible for Commvault to provide a script to enable CIS hardening for Windows 2019/2022?I see there is a virtual imagen of “CIS L1 Hardened Commserve 11.28 for WIndows 2019” at CommVault Store, but our customer is asking for a physical CommServe….I also see there are scripts for Windows 2016, but no scripts for windows 2019 or 2022.Please advise. Thanks in advance!Sergio

Hello All  ,*Can we manage HP StorageWorks MSL2024 Tape Library with commvault ? king regards Adlene 

Hi Team, I had just added new SQL server into Commvault but while scheduler job is running i am getting below error Description: Failed to validate the credentials for instance [<instance name>]. Please make sure the provided user [c<username>] has the sysadmin role.

Hello! I would like some help, on my Commserve server, the Commvault Workflow Engine Service does not start at all. I've tried several ways to fix it.---Sorry for the writing, I'm Brazilian.

Hi, We are trying to restore a backup job from SharePoint Online, and we have successfully managed to run the backup job. However, we encounter the following error when attempting to restore. [Error decrypting password] We have tried restoring back to SharePoint Online, to the proxy server, and to a SharePoint on-premises SE server. Unfortunately, we receive the same error message regardless of where we try to restore to.Does anyone have any tips or suggestions? Thanks!

Installation of Hyper-V cluster in commvault. Agent Virtual server installed on the commserver and on the 2 hosts of the hyper-v system.The client in commvault has been created with the name of the cluster and with the 2 hosts as nodes of the virutal server Hyper-VNow the problem is that I see only the first host in the browse of the subclient. And all the VMs of this host. Can you assist me? If I select only the second host as node, I can see all VMs from this host, so I presume that’s not a permissions issue.  

Hi I was wondering how we disable Authentication for Agent InstallationIt shows as greyed out in commcell, I am aware this feature offers extra protection I would just like to disable it whilst we install multiple servers. 

My boss wants me to backup the actual CV Magnetic folders on our libraries. Is this possible?