Getting Started

Hi All.I download the last package - a trial version - for evaluate the Commvault performance.When I did try to install the package, arrive at one point when the installation process request me to insert the ‘sa’ password.I created one Windows server (2019 standard version) ad hoc for this test. After the installation of the Operative System how first product I did install Commvault.On this server don’t exist other additional middleware program.When I arrive at the moment that the installation program request me to insert the “sa” password I did try to insert different options without success.Actually I can’t continue with the installation program.I did try to looking for other possibilities for set the password of SQL Server, without success too.I would like to know how can I make for fix this problem for finish the process installation.THanks in advance.Best RegardsRicardo

what is the major difference between CV-BKRC-FT and CV-DR-FT?

Hi Team, I observed that HistoryDB size got increased which is around 25+ GB. What might be the cause and will it impact the performance and what troubleshooting steps we can take to address the issue.

Hi,I received the below error message when trying to take a backup of my server.Error code: [91:479]Description: There are no virtual machines in the subclient content. Finishing the job in the discovery phase.May I know what exactly here the issue is?

Hello, customer is managing SAP HANA backups from DB side via backint. He want to create special 3rd copy of his online full backups.On commvault side, DB backups are taken by DB_backup storage policy and log backups are taken by Log_backup storage policy. As per my understanding, due to whole backup process is controlled by HANA Studio (or similar tool), Commvault cannot control what and when is backed up and therefore is kind of blind. I was able to setup aux copy of monthly Online full backups to S3 library. We are now testing restore from S3 library (it is 3rd copy), but is failing. Failure reason is caused by absence of log backups. Customer now wants to schedule aux copy of Log jobs related to the particular Monthly Online full. I am, however, not sure if it is possible due to mechanism of backups - as I mentioned, they are taken by DB itself and therefore I expect Commvault is not able to “choose” needed log jobs. Conclusion: Is it po

Hello, good morning, how are you?I wanted to share a problem I'm facing in a client's Commvault environment.Their Commvault only does DR, it's currently on version 11.32, replication is done from VMware on-premise as the source to Google Cloud VMware Engine (GCVE) as the destination. There's a machine that hasn't replicated for a long time because it can't back up due to the problem below.Erro code [91:460]Unable to create a snapshot on virtual machine [] because another task is already running on the virtual machine. The job will got to pending and be retried.I don't understand what it could be, the machine can't do full or incremental backups, we've already looked in VMware and there are no paralyzed tasks, in the replication monitor it has the SLA status as "not met" and the status is "Sync Enabled".If you could help, I would be very grateful. The machine hasn't replicated for over 5 days.

Hi Everyone!!  I am new here and sorry for my lack of knowledge.  We have a CommVault CommCell and we have changed the location of our primary storage.  In the past to get around this we kept all of our naming and ip addressing the same on the new array as we did on the old so we were able to just slip in with no issues.  This time however due to a internal merger we are now sharing resources with other parts of our company and as such instead of a individual netapp filer dedicated to our enviorment we are using a SVM that is part of a larger storage array.  My Problem is that we have a bunch of old jobs that did not complete due to 1. space issues on our backup target  2. issues with jobs that were deleted ( or partially deleted ) that has caused our commcell to be very grumpy.  We were able to hold the jobs that were broken and start to move data, additionally we split up our jobs ( had 1 job for 4 volumes) to individual jobs for each volume to keep from having issues as we

Hi Community,I’m trying to deploy the CIS pre-hardened ova image and i can’t login on windows.i have deployed three times the .ova and respect the password complexity rules.it doesn’t work.I see older topics but it seems that it’s not fixed.Please advice Christophe

Noticed the instructions are incomplete on Creating a CA-Signed Certificate for the Tomcat Server (commvault.com)Followed instructions, creating keystore file and then generating csr.After getting csr signed. A CER is received. Now i have a keystore.jks file and signed CER file .What would be the next action in converting this to correct format to then proceed to Configuring the SSL Certificate for Tomcat Server (commvault.com). Any help is appreciated thank you.

Hi, as we are getting more Linux VM on our Nutanix AHV Environment, we just now deployed the Commvault FREL for AHV (Version 11.24).The deplyoment and the registration wasn’t to difficult and we got it up and running.But we still can’t browse a Linux VM, everytime we try to access the VM, we get the following error message: “"Browse failed due to error while mounting virtual machine: Failed to retrieve VM information from Index Cache."”We checked the connection between FREL, VSA and MediaAgent and they can communicate without any problemsThe Brwose.log on the MediaAgent is showing this error: 21368 1c74  10/18 11:06:41 ### BrowseRequestHandler::processBrowseRequest() - START - browse request with worker id [5722]21368 1c74  10/18 11:06:41 ### RESTOREIDX browse accessing index 'E:\CV_IndexCache\CV_Index\2\778\1666037071'21368 1c74  10/18 11:06:41 ### RESTORE restore: all components indices required are

hi all, i created an archive set on a new client, content is on an azure file share, we want to delete the files after archive so selected this option on the subclient properties but the files are still there after the archive job runs. any ideas?

I know I should remember how to do this but I’ve failed to find the BoL doc which speaks to this objective. For a long time we’ve only done selective fulls to tape. Can someone remind me or point me to the directions for moving away from the selective fulls to “if the associated clients did an incremental last night, copy the incremental changes to tape, and if the client had a synth full run, copy that to tape as a full” -- in our case weekly synth fulls, no SILO of course. Does this require 2 separate aux copies in the SP? I don’t necessarily care about keeping the weekly full jobs on separate media, I’d actually just like to keep filling them day by day and have them age off accordingly.thanks

Hi guys. A simple question¿How can I enable the file system agent of CommServer on the CommcandCenter?Since version 11.34.X the Commcell Console is not “available” so I not able to do it from there.File system agent is obviously installed as it is the CommServer but not available under the Protect > File Server list. Regards. 

I have used NetBackup for 10+ years.   Our organization is now pushing us to use CommVault for any new growth.  Has anyone out there come up with a “CommVault for NetBackup Administrators” document?  I have had zero exposure to CommVault until now.

Hi, I have a few sql backups with a SQL AG client, I need to run a post script for them where I put down a file so our monitoring tool can check if the file is there, sow the backup was ok.But when I go to the properties of the subclient, the ‘pre/post process’ tab is greyed out.Why is this and can this be enabled.

Hello,I have a Live sync environment - Is there a procedure for a service pack upgrade without downtime? the only option I can see is to upgrade while still having restore only option - https://documentation.commvault.com/2023e/expert/installing_platform_releases_on_commserve_livesync_setup.htmlIs there a procedure where I can also continue the backups? I can not stop the SQL log backup that are running every 10 minutesCan you please attach the link from the documentation? Best regards,   

I have been working with Commvault on Windows Server 2019 with the Commcell Console and Command Center installed to manage client computers for a few weeks now. I wanted to see if it was also possible to get these same packages on a Windows 10 Desktop to manage clients but on a network with no internet access. I know you can install the packages to deploy on another computer but when I tried a few different times with similar packages I used for the Windows Server 2019 onto the Windows Desktop version I get an incompatibility error and failure during installation.If something like this is possible, what packages would I get just to be able to run backup/ restores, and clone client computer file system drives onto blank drives?Thanks for all the help.  

Hey everyoneI’ve just moved to a new environment which already had Commvault configured in it.Im trying to make sure all the backups and policies are correct and mainly to understand the product better.I have both Commvault and VCenter in my environment. My VCenter was already configured to interact with the Commvault console.My question is about the both ways i’ve seend a VM being backed up.First way is when I go to Commvault» client computers» <machine> » Virtual Server Firstand second way is when I got to the configured VCenter in Commvault » <vcenter> » Virtual Machine » VMware » defaultBackupSet » content 

How do I get the api equivalent to this:  

Is there any uninstaller or cleanup tool available for commvault windows clients.Many times, it is impossible to clean the traces which creates a lot of problems.

Dear Experts,I am experiencing an issue when trying to access the support.commvault.com portal.Using the username, password, and Commvault Verification Code allows me to log in, but I am immediately logged out after authentication.I am currently using Linux Ubuntu and the Chromium web browser.Could you please help me resolve this problem? Thank you in advance for your assistance.

Hello,is there a way to configure the format of a PDF report created in CommandCenter/Webconsole? I know there is an additional setting for reports greated in Java GUI, but this is not working in CommandCenter.Thanks and regardsThomas 

As titled, any parties did try this in the testing environment without any issue?

Can any one from legacy can describe about CommVault history. What could be the major version boom the market to place in top Data Protection Tool.  Version <8 → Galaxy Version 8 & 9 →  Simpana Version 10 & 11 →  CommVaultCan give more details about Commvault historical information when these changes happened. (If any above wrong correct it please).

Hello all,I’m stuck since a few days, I’m trying to setup O365 backup with only the Command Center for demo purpose with the FR25, and even though I’m following the related doc (https://documentation.commvault.com/11.25/essential/130384_create_office_365_plan_for_exchange_online.html) I never get the option to add an O365 plan in the menu as described.I pass and repass the requirement, but I’m stuck Could you give me some hints ? Thx