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Getting Started

Resources and general Q&A to help you on your Commvault journey

  • 386 Topics
  • 1,090 Replies
386 Topics
E
Byte
Egor SkepkoByte
asked in Getting Started
question about application Class 1 license

Hello, I have some question about application class 1 lincense.  I have installed around 400+ sql  in commvault and if i look to my License summary then i see like 6 sql clients onder te tab Application Class 1. And that not what i want because its using client license.On the sql client i have instal only sql software and after full back i have released license for file system. I do find Mirosoft Sql server on Components in the Application Class Licenses for Application class1. But why another 395 installed sql clients are not listening in license summory onder Application class 1 ? 

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E
Byte
Z
Bit
Zumshedul Abedin ChowdhuryBit
asked in Getting Started
DB Full Backup showing high size in CommVault from original size

Hello,In Commvault two DB backup job done. But showing one Full backup Commvault backup size is (760.83 GB) which is higher than the original size(551 GB). Another Differential backup Commvault backup size (18.33 GB) which is higher than the original size (14.69 GB).I have attached some images. Please check this and tell solving process. 

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S
Vaulter
W
Byte
WaynByte
asked in Getting Started
Parallel auxiliary copy

If an auxiliary copy of the primary data is running, the DR Backup auxiliary copy job is waiting. What needs to be done to run in parallel?

56718
Mike Struening
Vaulter
R
Byte
r0lansaadByte
asked in Getting Started
Unable to perform CV Failover due to error about sqladmin_cv login

I am completed a setup of CV failover and configured Livesync. the logshipping backup was successful and replication to standby CV is also successful. Then trying to perform failover to standby CV. During CV failover process the operation is failing due to Connecting to the database failed - error returned was Login failed for user sqladmin_cv.Then I tried to reset the password of sqladmin_cv from SQL Server management studio but still failed to complete the failover due to login.Would anyone has an idea on how to fix the issue?

138217
Jos Meijer
Commvault Certified Expert
D
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DheerajBit
asked in Getting Started
backup details from python sdk

Please suggest me which python script to fetch backup time of agent which we install in client machine & backup done details of backup (Like - Time ,Status,Backup Size)I’m trying with this https://github.com/Commvault/cvpysdk/blob/master/cvpysdk/reports/report.pysome part of the code like backup job summary & report but i didn’t get the details.Thank in Advance

38915
Mike Struening
Vaulter
G
Byte
gary mcneelyByte
asked in Getting Started
Linux Commcell

Question: Is the 11.23-LinuxCS-PackagesEanble, the new Linux Commcell Commserve ?If so I am super excited to test it out on my home lab.https://cloud.commvault.com/webconsole/softwarestore/#!/130/725/19255    

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Bart
Byte
F
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Felix B.Bit
asked in Getting Started
Problem with client name after Commcell server switch

Hello,We recently moved Commvault/Commcell to a new server (same domain) because the old one did not have enough place on it for the disks backups.We had it installed on a server named SPGEOFS01We moved it (the technician) on new server called SVGEOCVCSNow, the name on the new client still is SPGEOFS01 I want to add the old Commvault server that still exists and was wiped to host data (SPGEOFS01) But I get conflicts since the name has not changed to SVGEOCVCS everywhere and it tells me that the client already exists.Did our technician do something wrong during the switch ? How can I fix this ? He says it can be days before he finds a solution. Thank you for your help,Felix         

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Jos Meijer
Commvault Certified Expert
S
Bit
SebasXBit
asked in Getting Started
Configuration of cloud accounts.

When adding Amazon RDS instances cloud accounts are used and created. Where can I find these accounts and settings after creation?See below printscreen to know the accounts I am looking for.  Thank you in advance for your reply.

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S
Bit
J
Byte
JoergByte
asked in Getting Started
feedback button in online documentation

Hi,We had an issue with Refs. One of the first matches ishttps://documentation.commvault.com/2022e/expert/9409_refs_for_windows_2012_and_windows_2016.htmlNot believing that W2022 is not supported I foundhttps://documentation.commvault.com/2022e/essential/142211_system_requirements_for_windows.htmlI wanted to give a feedback on the first link but the feedback button is gone.Checking other documentation pages confirm that the button is gone.(description for online documentation still describes this feature)It seems Commvault made a change in behaviour of BOL.How can we give a feedback to a BOL page in the future ? 

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dude
Byte
J
Byte
johanningkByte
asked in Getting Started
How to select incr before synfull in plans ?

Hi,I’m trying to migrate from Schedule Policies and Storage Policies to Plans.On Schedule Policies it has been possible to request an incremental backup before or after a Synfull backup within the same schedule.Is something alike also available for Plans ?rgdsKlaus

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A
Vaulter
HenkR
Byte
HenkRByte
asked in Getting Started
SELinux hardening denied Commvault files but everything works.

Hi, Does any one know how to handle or fix this, within a hardened linux/rhel mediaagent server with selinux? audit.log:type=AVC msg=audit(1662726564.338:34): avc:  denied  { append } for  pid=2248 comm="Galaxy" name="Galaxy.env" dev="sdb3" ino=45978 scontext=system_u:system_r:init_t:s0 tcontext=unconfined_u:object_r:usr_t:s0 tclass=file permissive=0 Henk

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HenkR
Byte
C
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chelydridaeBit
asked in Getting Started
Backup Cloudian S3 Bucket (source) to other library (dest)

We need to backup S3 buckets residing on Cloudian as platform.According to the ‘Essentials’ documentation the repository can be added in the AdminConsole under Protect > Object storage.But in our Console of v11.28.14 there is no “Object Storage” - are we missing a license?So I switched to the ‘Expert’ documentation, which outlines everything for the Java CommCell Console.I was able to create the pseudo-client for the Cloud Apps and create an instance, pointing to our Cloudian system at https://s3-somethingAs ‘Authentication Type’ I use ‘Access and secret keys’ and prepared beforehand in the Credential Manager a ‘Cloud Account’ with vendor type ‘Cloudian HyperStore’ and filled in Access- and Secret Key.But to my surprise, the Credential drop-down only lists credential of the type “Amazon Web Services(Access&Secret Keys)” - so of what use is the Cloudian-Type?Long story short: despite it seems to be able to read the content of the bucket (get/dir, /fileList) it copies nothing and

33610
Onno van den Berg
Commvault Certified Expert
A
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AlexisByte
asked in Getting Started
Configuring PROXY Between MediaAgent and Clients in Commvault

Hello everyone,I hope this message finds you well.I have some inquiries regarding the use of PROXY in Commvault and would appreciate your guidance:Is it feasible to configure a PROXY between the MediaAgent and clients, such that all communication is routed through the PROXY? Are there specific considerations or best practices for this setup? What are the implications of implementing a PROXY in this configuration? What are the requirements for configuring a PROXY? Can a PROXY accommodate an unlimited number of clients, or is there a maximum limit to the number of clients it can support?Additionally, if you could provide relevant information from the Commvault documentation on these topics, it would be greatly appreciated.Thank you in advance for your assistance.Best regards,

39910
J
Vaulter
M
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mdaniouBit
asked in Getting Started
Run QOperation.exe from remote server

Hi,I need to use the command QOperation.exe and others that are on the Commvault server under \ContentStore\Base .How do I make them available on my remote server ?Thanks for the help,br

24010
christopherlecky
Byte
R
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Rahul MainiByte
asked in Getting Started
Commcell Migration

Hi,Please guide how can we change commcell ID without migrating anything on the same commcell console. Thanks.

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L
Vaulter
G
Byte
gary mcneelyByte
asked in Getting Started
client extended summary information

We have several clients that are VM’s but also have the FSA agent installed on them, we released the FSA agent and are backing them up as VM. Question: Is there a way to change the Days since last successful backup for client to include clients backing up as VM’s.  

648
Aplynx
Vaulter
Darshna Amin
Bit
Darshna AminBit
asked in Getting Started
Is it ok to create 2 DDBs on a single hard drive?

We are in the process of the Mediaagent hardware refresh so while procuring the hardware specifications, I am wondering is it ok to create 2 separate ddbs (one for disk library and one for cloud library) on a single hard drive?Please advice. Thank you so much.

1558
Darshna Amin
Bit
L
Byte
LeiximByte
asked in Getting Started
Backup files, not folders

How can I set a backup of only files in a specific directory. In which different directories with different names and different files constantly appear. But I need to backup only files

498
Mohamed Ramadan
A
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arikByte
asked in Getting Started
restore messages from exchange database agent

HelloWe are using exchange database agent to backup the dag.We have the next setting enabled:"Optimize for message level recovery".Now when we try to restore messages it only gives us an option to restore as a pst file. Is there a way to restore directly to the mailbox?

558
A
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N
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NetherlandsBit
asked in Getting Started
Migration to the new CommCell

Hi All, I am trying to migrate the old CommCell environment (11 sp15) to the new CommCell enviroment (11 sp20). I would like to move agents and data without the policies ( I would like to create the new backup polices). I am wondering if that is possilble, what route should I go and what support documents should I follow if any? Thanks!

17428
Mike Struening
Vaulter
D
Byte
Dipayan SarkarByte
asked in Getting Started
Trying to add laptop client failing with Error Code :[68:574]

Hello, In my configuration, the CommServer and a Windows System are both members of a domain. When I try to add the Windows System as a laptop, the job fails with the error shown below.68:574 Required media version [11.30] with transaction Id [4859364] is missing in the Software Cache. CommServe may be installed with a lower version media. Please check the media in Software Cache and try updating the CommServe before updating clients.Source: win-c7k6li9lpl7, Process: DistributeSoftware I looked into the software cache on the CommServer but couldn't find anything. I need some assistance here.  CommServer Version : 11.30.43  [Hitachi Data Protection Suite]

2638
Rajiv
Vaulter
J
Byte
JoergByte
asked in Getting Started
How to increase the number of log file versions in 11.34 for a linux Client in CommandCenter

Hello Community,Since we have the first customers who can no longer use the Commcell Console or only with great effort due to a new installation 11.34, I am currently trying to find support standard functions in the Command Center again.A classic example: how do I set the debug level of a process and the number of versions of the log files on a Linux client. It was easy until 11.32:https://documentation.commvault.com/2024/expert/configuring_log_file_consettings_in_commcell_console.htmlIn versions 10.x we used to use keys. I found the item “settings” and an “add” button at “manage Servers ...”.Are we going back to that level or have I overlooked a menu item in CommandCenter?Thanks in advanceJoerg 

5918
Alex Deaconu
Vaulter
F
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FlorianSchoenheimBit
asked in Getting Started
VTL 2.0

Hi, does anyone has experience with VTL 2.0 feature?https://documentation.commvault.com/2022e/expert/135517_commvault_vtl_20.htmlWe tried to install the RPM but this already failed with this error:error: too many arguments to function ‘blkdev_issue_flush’ I was able to fix this with rebuilding the RPM and software is running now.Now WebUI is running, but I´m not able to add users for login:/commvaultvtl/bin/vtuser -a -u admin -p <password>Invalid user name/commvaultvtl/bin/vtuser -a -u vtladmin -p <password>Failed to add user. Reply from server is : There is no error message or anything else.  Florian

2867
Mike Struening
Vaulter
S
Byte
Srikanth KByte
asked in Getting Started
Documentation for steps to validate Hyperscale 1.5 that was configured already

Hello, I have HS 1300 ( HS 1.5) appliance deployed couple of years ago which came up with the RHEL 7.4.unfortunately the folks who involved during deployment has left the organization and no where the infromation maintained except the login credentials do we have any documentation link or steps to be followed to gather the information like below ports details bonds details ( which ports been part of bond)and disk details , etc    

607
Mike Struening
Vaulter
A
Byte
arikByte
asked in Getting Started
restricting users

HelloI have some questions about users.Can i restrict a user from using qcommands ? And if i do so can the user still use the python sdk

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P
Vaulter
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