Getting Started

Noticed the instructions are incomplete on Creating a CA-Signed Certificate for the Tomcat Server (commvault.com)Followed instructions, creating keystore file and then generating csr.After getting csr signed. A CER is received. Now i have a keystore.jks file and signed CER file .What would be the next action in converting this to correct format to then proceed to Configuring the SSL Certificate for Tomcat Server (commvault.com). Any help is appreciated thank you.

Hi Everyone, Hope doing good !! I would like to download a trail version of an commvault which is 30 days, for one of my site i went through the link below and unable to see the option of download free trail.https://www.commvault.com/trials/ can some help me to download a trail version please.

We are trying to access the Commcell JAVA GUI from the outside Comm server. From the client we are able to download the galaxy.jnlp and launch. During the login we are getting the error message unable to connect to Commcell.  Is there any specific ports need to be opened at Firewall except 80 and 81? 

Hi All.I download the last package - a trial version - for evaluate the Commvault performance.When I did try to install the package, arrive at one point when the installation process request me to insert the ‘sa’ password.I created one Windows server (2019 standard version) ad hoc for this test. After the installation of the Operative System how first product I did install Commvault.On this server don’t exist other additional middleware program.When I arrive at the moment that the installation program request me to insert the “sa” password I did try to insert different options without success.Actually I can’t continue with the installation program.I did try to looking for other possibilities for set the password of SQL Server, without success too.I would like to know how can I make for fix this problem for finish the process installation.THanks in advance.Best RegardsRicardo

Hi guys,I have a customer that is asking me to change the two parameters described in the image (IP address) to the hostname of the server with CommServe role, is this possible?  

Hello Commvault Community,I recently installed Commvault in a test environment and am encountering an issue with administrative tasks.I currently have only one profile available, which is the default admin account, and I do not have any other accounts. However, when attempting to delete clients, libraries, or storage policies, I receive a message stating that the request has been sent via email and will be processed once approved.I have verified that my admin user account is configured as an administrator and has the appropriate roles and privileges. I would appreciate any guidance or solutions you could provide to help resolve this issue.Thank you in advance for your assistance.   

Is there any uninstaller or cleanup tool available for commvault windows clients.Many times, it is impossible to clean the traces which creates a lot of problems.

Is it possible to change the block size? If so, how do I do it?

Hi All, I am trying to migrate the old CommCell environment (11 sp15) to the new CommCell enviroment (11 sp20). I would like to move agents and data without the policies ( I would like to create the new backup polices). I am wondering if that is possilble, what route should I go and what support documents should I follow if any? Thanks!

Hi everyone, I’m new to Commvault Backup. So pls can anyone tell me how can I download the Commvault Backup Software? Please guide me in step by step process to install.

I am completed a setup of CV failover and configured Livesync. the logshipping backup was successful and replication to standby CV is also successful. Then trying to perform failover to standby CV. During CV failover process the operation is failing due to Connecting to the database failed - error returned was Login failed for user sqladmin_cv.Then I tried to reset the password of sqladmin_cv from SQL Server management studio but still failed to complete the failover due to login.Would anyone has an idea on how to fix the issue?

What’s the best way for me to troubleshoot a slow backup?

Good Day everyone,we’re operating a remote location with a Windows-Server as a network-Gateway between Clients that have no connectivity to CS and Commserver. (Not the OVA)All Clients (Windows Servers) are installed decoupled with just the Windows Core Agent.Remote Customers clicked a powershell on 50 different Servers that were installed like this: & C:\temp\CVtemp\Setup.exe /silent /installand they registered also via the script:$name = (hostname).tolower()& 'C:\Program Files\Commvault\ContentStore\Base\SIMCallWrapper.exe' -optype 1000 -cshost CSFQDN -clientname $name -Connectioninfo PROXYFQDN:8403 -user 'clientregister' -password 'PASSWORD' -ClientGroup 'REMOTELOCATION_22'Then the Fileagent was pushed automatically seconds after register (never seen this before as well) via commcell console...Out of the blue the whole registration stopped working and I see this in the simmcallwrapper log on th

Hello,We recently moved Commvault/Commcell to a new server (same domain) because the old one did not have enough place on it for the disks backups.We had it installed on a server named SPGEOFS01We moved it (the technician) on new server called SVGEOCVCSNow, the name on the new client still is SPGEOFS01 I want to add the old Commvault server that still exists and was wiped to host data (SPGEOFS01) But I get conflicts since the name has not changed to SVGEOCVCS everywhere and it tells me that the client already exists.Did our technician do something wrong during the switch ? How can I fix this ? He says it can be days before he finds a solution. Thank you for your help,Felix  

what is the major difference between CV-BKRC-FT and CV-DR-FT?

I have a very small 5-7 servers/hosts (physical) to protect. I think its about 6-7TB. Have any of you ever installed Cmmvault as an All-in-One configuration? If so, what are some steps you would like to share? I can’t seem to find any link that will show how to do this. 

Hi,We are planning to upgrade our commvault software version 11.20.46 to the latest 11.26.x (If still supported). Below are our inquiry. If our active Capacity license can cover to perform or assist us on the upgrade by the help of CV Support team? Under Commcell Environment Upgrades documentation, we can see a lot of information's about the upgrade and procedures. Being new to this backup software this cause confusion. Is there a way to provide a specific upgrade procedure base from our current setup/environment including compute requirements? (see our current Commcell environment below) Other component that need to upgrade and procedure as wellOur Commcell Environment:Commvault software version 11.20.46 Target version is 11.20.26 we have a CVFailover in our CommCell environment. Mixed hypervisor VMware, RHOSP, RHV to backup virtual machine Backup of Client application

Hello,I have a simple question. Is it safe to change storage policy for a subclient? Is there any data loss posibility? Do remain old data in the old storage policy?I am asking because I need to temporarily change disk library to tape library and because data are not synchronized it is not possible to promote secondary copy to primary.  

 Welcome to Commvault and the Commvault Community You’re here! We’re happy you’ve joined us!Welcome to the Commvault Community and to our “Getting Started” orientation. If you’re a new customer or partner, or a new end user getting up to speed on Commvault, you’re in the right place. You’ll find helpful suggestions here about how to get started with Commvault, resources available to you, and how to learn the basics of our software. If you can’t find what you need, this is the place to ask a question and one of our friendly Vaulters will help you out. For help navigating and posting to this Community, check out our Community Guides and how-to articles. What’s next? We’ll walk you through 

Hi, Does any one know how to handle or fix this, within a hardened linux/rhel mediaagent server with selinux? audit.log:type=AVC msg=audit(1662726564.338:34): avc:  denied  { append } for  pid=2248 comm="Galaxy" name="Galaxy.env" dev="sdb3" ino=45978 scontext=system_u:system_r:init_t:s0 tcontext=unconfined_u:object_r:usr_t:s0 tclass=file permissive=0 Henk

I have this package (Commvault.tar) and i have install it in most of the AIX server but i created a new server and i try to use the same package. it will not install. i get no error but the installation just stopped.# ls -lrttotal 416-rwxrwxrwx    1 root     system           52 Aug 19 2021  cvpkgseed-rwxrwxrwx    1 root     system          119 Aug 19 2021  version-rwxrwxrwx    1 root     system          132 Aug 19 2021  silent_install-rwxrwxrwx    1 root     system        64985 Aug 19 2021  detect-rwxrwxrwx    1 root     system          132 Aug 19 2021  cvpkgadd-rwxrwxrwx    1 root     system           52 Aug 19 2021  support-rwxrwxrwx    1 root     system           10 Aug 19 2021  pkg.xml.description-rwxrwxrwx    1 root     system       106318 Aug 19 2021  pkg.xml-rwxrwxrwx    1 root     system         9593 Aug 19 2021  Commvault.app.xml-rwxrwxrwx    1 root     system            8 Aug 19 2021  .oemdrwxrw

Hello Community,Since we have the first customers who can no longer use the Commcell Console or only with great effort due to a new installation 11.34, I am currently trying to find support standard functions in the Command Center again.A classic example: how do I set the debug level of a process and the number of versions of the log files on a Linux client. It was easy until 11.32:https://documentation.commvault.com/2024/expert/configuring_log_file_consettings_in_commcell_console.htmlIn versions 10.x we used to use keys. I found the item “settings” and an “add” button at “manage Servers ...”.Are we going back to that level or have I overlooked a menu item in CommandCenter?Thanks in advanceJoerg 

Hi,I am using commvault tool first time and i have added my window machine in commcell, now i am going to install agent on that machine but getting the below error, Failed to install Base Package. Failed to access remote registry. I am using window 10 OS there is no AD this system on workgroup network and machine was on azure portal.username is: workgroup\commvault for more information please find the screenshotAlso how i can download agent software from commcell and install manually on window and Linux machine   

Need-to-know resources - websites and portals and apps, oh my! If you have a question, we’re here to help. We also have a great portfolio of resources that may expedite getting the info or solution you need - or are just great to bookmark. Here are the main resources that you need to know about as you get started with Commvault:Customer Support Portal. This is your hub for support cases as well as maintenance and security advisories specific to your environment. Set up your account and update your contact details. And make sure to set your preferred hours. If you have an issue the Community didn’t already have an answer for, you can create a case here. You can also check in on or add updates to existing cases.   Readiverse Academy - education courses, snack-size training, and certificat