HyperScale X Q&A

Hi team,  I have a trouble when i creating lab for hyperscale edge,When setup failed register with commserve and for question is do we need to first commserve separately from the appliance? Thanks

Good day to allIn my environment HSX went ready mode due to reached 85% threshold i have changed the retention policy from 30 days 1 cycle to 30 days 0 after that i overserved DDB is 0% previously it was 33%  also space is not reclaimed post reclaim and data aging jobs. Kindly suggestRegardsRobert

Is it normal behavior for all nodes the the Hyperscaler cluster to ran out of memory after few months without reboot. We had the issue with 11.32, no change with 11.36. Migrating from Hyperscale from 2.x to 3.x didn’t improve the situation. Only fix is to reboot each node.They each have 512GB. After a reboot they have about each 300GB free. Most of is buff/cache.When the have less then 10%, dashboard memory turns to red.

Hello,I am currently attempting to reinstall three HyperScale X nodes that were previously configured with immutability (WORM enabled).Each node is equipped with 24 × 18 TB disks.During the fresh installation, the process consistently stalls at around 68%. After more than 2 hours, there is no further progress, whereas the expected installation time is typically between 45 and 90 minutes.Additionally, I am not seeing any relevant logs generated on the nodes during this stage, which makes troubleshooting difficult.Given the previous immutability configuration, I would like to confirm: Is there any specific cleanup or prerequisite required before reinstalling these nodes? Could residual data or disk metadata from the previous configuration cause this behavior? At this stage, would you recommend proceeding with a full reimage of the nodes, or is there a supported cleanup procedure to resolve this?

Hello everybody,I am posting here because the help from Commvault so far on this subject has been poor. We are ESM customers so pay extra for support, but my account has so far not been able to give me the answers that I need. About 4 years ago we had an HSX cluster installed into our environment. This was part of a global deployment, so I assuming that the install was carried out by a Commvault professional that would have performed all the necessary tests before installing the OS, like checking that the OS disks were mirrored. Nobody from Commvault has been able to confirm who did the installation. The install does not appear to have done correctly, and what I have here are three HPE DL380 Gen10 12LFF nodes with the OS installed on a Linux LVM volume that spans across two 480GB SSDs. This is the same on all three HSX nodes. This has never actually caused us any issues, but was only picked up recently whilst trying to perform the RHEL to Rocky automated conversion, wh

Hi,I have built a three node HSX Cluster.I am now going to isolate this cluster where nothing is allowed to talk to it. I will be using CV Network Topologies & Gateways to perform my backups.My question is, as all the nodes are isolated they wont be able to reach a NTP server. Will this setup eventually cause me an issue  ? Thanks 

Hello!Considering an HSX environment.How does the data aging process compare to the DDB space reclamation?Sometime I only see space being reclaimed after a DDB space reclamation job.Regards,Pedro

Hello everyone,I’m currently storing backups on a HyperScale 1.5 cluster that was purchased back in 2018. I’ve just taken delivery of three HPE servers to act as a HyperScale X cluster to replace my aging HyperScale 1.5 media agent. Does anyone know of a detailed list of steps / project plan / checklist that can be used for such an undertaking?I see the high level steps as:Rack the servers Install the HyperScale OS Connect the new cluster to Commvault Update backups to use the new storage Migrate backups from the old HS 1.5 to the new HS X storage Disconnect the empty HS 1.5 media agent from Commvault Power off the HS 1.5 servers, remove them from the rack, and dispose of them.The reason I’m looking for detailed steps is that I’m sure there are items I’m not aware of that need consideration. Some examples of this are 1) enabling encryption of backups and 2) enabling ransomwar

Hi everyone,I am currently performing a hardware refresh/migration from a legacy Media Agent to a new Commvault HyperScale Edge (Single Node).Current Setup: CommServe is on a separate dedicated server. Legacy MA: Windows Server with local disk libraries (NTFS). New Setup: HyperScale Edge (Single Node). Already joined to the CommCell, and the HyperScale Storage Pool is created. Proposed Migration Plan: Since I cannot simply move the DDB/Disk (due to the architecture change to HS Storage Pool), I plan to do a Side-by-Side migration: Create a Secondary Copy on the existing Storage Policies. Set the Target Library as the new HyperScale Storage Pool. Run Auxiliary Copy to sync all d

Dear All,  I am trying to build a HyperScale X Lab in our office. I am using sp40_13_hsx_prod_dvd_09152025_061956.iso it is failing on Creating Building Storage Configuration. Please assist.  

Hello,can I use HyperScale X nodes for configuring and running ThreatScan feature?Thanks.Jan

Hello,I’m trying to back up Netapp CIFS share with the Hyperscale as access node The hyperScale have  11.36 with ISO 3.2506I cant choose the HSX as access node while browsing the content and the back up failed with “Failed to mount file share volume“the HSX has cifs-utils installed and samba-client installedAM I missing someting that is required for CIFS backup with Hyperscale X as access node?

We are looking at trends in Commvault to provide forecasting on the onsite storage (Hyperscale X). We need to provide the client with possible dates of when the storage will run out based on the past 6 months usage.  We are busy implementing a CV metrics server but not sure if this will provide the result/report we need.  

Hi friends,Good day! I got this situation, there was data disk failure happened and new disk was not yet replaced, but a DDB verification job got started, it reported completed with error due to some block can’t be read, but the DDB verification succeeded the nex day, but the new disk not yet replaced too. why this happened? does this mean that hyperscale reconstruct the data blocks on the failed disk to the rest good disks? I thought it should like RAID when a data block on a missed drive can be calculated out by EC code  from the rest drives when access request come?Thanks,Leo

We have multiple orchestrated replication groups that we need to disable when work is done on the target virtual centre. Currently we have to disable every replication group on its own. Does anyone know of a way to disable adn enable all replcaition groups with a script or workflow?

Hi, we want to know what can we do if we have, unintentionally, enabled worm storage lock on our hyperscale X ?we understand the part where we can disable compliance lock through form for the Storage policies but what can we do about the storage pool? Regards 

Hi. Is there a way to monitor Hypercale update via the logs? The WEBui or the job log are almost useless. I have a 3 node Hyperscale cluster, is there a better way to follow the progression?

All, Has anyone experienced the following. I have a three nodes HSX Ref architecture cluster and I have “enable password-based root access” disabled.This means I can’t connect to it over SSH or iDRAC. Yesterday I patched my cluster but the services on one of the nodes hung.So, I went into the Command Centre and enabled password-based root access but because the node was hung the Command Centre could not talk to it to enable password-based root access so I could not connect to it. As a work around I was able to enable password on node 2 and from here SSH to node 1 which allowed my restart the services and get the node back online. My question is how would I connect if all three of my nodes were in a hung state ?  

Hi, I am getting the following alert from my HSX cluster. cvfs data redistribution pending Any ideas on what could be causing this ?Regards 

Hello everyone, Our customer has this interesting question about Hyperscale security.We were explaining WORM to him and how it protects data from deletion at software and OS level.He asked: What if I go to a lower level? What if I connect to the hardware management interface (iLO, BMC, etc.) and delete the whole server? Does Hyperscale implement any security measure to avoid this from happening?Indeed, BMC has some options to eject and even delete disks securely… so this would mean that Hyperscale’s WORM is not as resilient as expected… Does Hyperscale provide any mechanism at that level to avoid the execution of these actions? or would we need to rely on the security features of each hardware vendor?Btw, this is for HyperscaleX Reference Architecture option. Thanks in advance.

Is there a new update for archiving with latest version 11.40, and does it compatible with hyperscale version (2.2312)

Media write operation failure] [Dedupe disk media] [The request could not be performed because of an I/O device error.]

I am going to have to do a migration from RHeL to Rocky Linux.There has been documentation for this sporadically but ultimately this gets removed and I have had confirmation that this will be possible with similar process to UEFI.I have emailed the migration support but so far not had a response. I need to start planning this in shortly so if anyone has any experience that would be great

Looking for advice on what model would suit a Greenfield deployment of Commvault to support a small < 20 TB deployment per site at 2 sites. Requirements are pretty simple! Back up some VM’s, Postgres databases, Active Directory with a mix of Windows and Linux OS. We prefer a Windows Commserve so I’m guessing a FREL is in the mix?  Must have cross site replication! So.. likely that would equate to 40 TB per site storage? Management are keen on a self-contained appliance(s) solution with integrated storage or onboard storage is preferred BUT two small SANS are doable but not ideal. Unless I’m wrong two Hyperscale X appliances would NOT integrate to allow cross site replication?What alternatives do we have? We would lean towards a server with onboard storage or DAS in preference to a SAN. We don’t need full redundancy per site just resiliency of backups with cross site copies.What can you suggest? We currently maintain a single Commserve, multi site system with

Hi,When I install Commvault on hyperscale, part of my screen is cut off. Do you know of a solution?The effect is the same whether I use H5Viewer or JViewer. Zooming in or out doesn't help either. Just to add, everything was OK in the command line of Rocky Linux itself before running the installation.