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Replies posted by Stuart Painter

603 Replies

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Oldest first

GlenBit

asked in Self-Hosted Q&A

The snapshot generated from the file scan database is not consistent; the database on this volume should be rebuilt..

Hi @martinkaufmann No, unfortunately there isn’t an additional setting for this.Since the key needs to configured using the database GUID itself, we wouldn’t be able to add the key DatabaseRebuildControl as an additional setting since the registry location requires the GUID in the registry folder path.In theory this is a niche use-case, with this manual intervention needed only if a database has an issue.Thanks,Stuart

1 year ago

chris_ahnByte

asked in Self-Hosted Q&A

Onno van den BergCommvault Certified Expert

asked in Self-Hosted Q&A

CommServe database views

Thanks @Onno van den Berg I’m tracking this support case internally, Development have been engaged and we’re getting some feedback for you.I’ll allow the case to run it’s course and then provide a summary here with the outcomes.Thanks,Stuart

1 year ago

xiwenByte

asked in Self-Hosted Q&A

DR Dump summary report

Hello ! May I jump on this topic to discuss about it ? On my side, I’ve got my main big Commserve, but I sometimes have to ‘connect’ to other Commserves in my company to assist my teammates. I’m wondering what could be the impact on my Commserve if I would use my main Commserve as the Universal Command Center (following @Stuart Painter link to the steps), to connect the few other Commserves to my Commserve ‘Command Center’. Would it have an extra load on mine, when I do nothing ( = when I don’t use Command center to switch to other Commcells and retrieve their information) ? Participating Commcells/Commserves must be at least FR22, but I guess we can have higher or lower version of Commcells compared to the one hosting the Universal Command Center ? Or UCC has to always be the most updated one ? Thanks, as it’s an interesting topic for me 😃 Laurent. Hi @Laurent I believe the rule for UCC is the same as it is for Metrics Reporting - the main, central UCC/Metrics server must be an

1 year ago

Sameer ThakurBit

asked in Self-Hosted Q&A

Firewall port opening between media agent and cloud storage

Hi @Sameer Thakur Thank you for the post, there are thousands of people here in the Community ready and willing to help, but please do give as much detail as possible when asking for help so we can give the best answers possible.Try these for starters:Port Requirements for CommvaultPlanning for Cloud StorageCloud Storage Building Block GuideSupported Cloud Storage ProductsCreating a Cloud Storage Library Thanks,Stuart

1 year ago

xiwenByte

asked in Self-Hosted Q&A

DR Dump summary report

Hi @xiwen You could use Universal Command Centers to provide a single interface and report on each of the 7 CommCells from a single place.You would need to report on Disaster Recovery backup for each of the Commserves to check DR Backup job status.The Health Report: Disaster Recovery Backup Tile would show DR Backup status for each Commcell.Thanks,Stuart

1 year ago

Onno van den BergCommvault Certified Expert

asked in Self-Hosted Q&A

CommServe database views

Hi @Onno van den Berg Yes, we need to get to the bottom of this and the best way will be staging your Commserve database and checking this through in detail with specific examples via a support case.SQL Views are a very low level way to view data in the Commserve database, where the user interface and license consumption may take other values into consideration.Let’s check all these factors together and figure out the best way for you to obtain the data you need.Thanks,Stuart

1 year ago

Onno van den BergCommvault Certified Expert

asked in Self-Hosted Q&A

CommServe database views

Hi @Onno van den Berg Thanks for raising this, I can bring the question around documentation for SQL Views up internally and see if we can expand on the documentation you mention to include any new additions. As for a VOI client that also uses an agent, since you’re checking this from a licensing perspective, it may be that the agent installed removes the VM from VOI consumption.When an agent is installed on a client manually (not using AppAware workflow), this causes the client to be considered as a physical client and would no longer be considered for VOI.This may be the reason why some expected clients aren’t showing the VOI consumption view - a cross reference with License Summary Report to compare license consumption for specific clients might help confirm/eliminate this theory. As this is quite a specific and detailed question, in order to get into the details for specific clients, I think a support case here may be more beneficial as we can stage your Commserve database and have

1 year ago

MauroByte

asked in Self-Hosted Q&A

Command Centre Restore Options

Hi @Mauro Thanks for the question.As far as I know we have security roles to define whether a restore can be performed in-place or out-of-place, but that refers to the restore destination.I don’t think there is any way to govern the data path or the source of the restore - the user would be able to choose which copy the data may be restored from and could potentially change the data path accordingly.What is the use case for restricting the data path used to perform a restore?Thanks,Stuart

1 year ago

BartByte

asked in Self-Hosted Q&A

11.26.20

Hi @Bart Thanks for clarifying, at this point, it’s difficult to know where the binaries for MR20 have originated from, but clearly they’re installed on your Commserve.Install.log and UpdateInfo.log on the Commserve would show installation and patching activity on the Commserve and would show the packages used for installation with the execution timestamp.Thanks,Stuart

1 year ago

BartByte

asked in Self-Hosted Q&A

11.26.20

Hi BartMaintenance Releases are provided on a monthly cycle, with a public release once per month. However, MR packs are still generated weekly internally and support may provide customers with an interim MR back if certain pre-requisite fixes are needed for a support case. Announcements - Maintenance Release Schedule ChangeMaintenance Release Schedule ChangeBeginning September, 2020, maintenance releases are posted on a monthly schedule.For more information, see Feature Release Schedule and Lifecycles. I suspect you may have received one of these interim MR packs directly from support and applied to the Commserve, so the expected download files for 11.26.20 aren’t found on Downloadcenter.I can provide you with a direct download link for 11.26.20 or you can wait for the next public release for May.Thanks,Stuart

1 year ago

bc1410Byte

asked in Self-Hosted Q&A

Why the commvault Health Reports shows MARCH date - OLD...

Hi @bc1410 Thanks for the question!The Health Report data is populated by Metrics Report data and the date shown indicates the last successful data upload.You can try Uploading Data Now for Private Metrics Reporting to populate metrics database with the latest data.Once the latest data is uploaded, the Health Report will show the latest status.Thanks,Stuart

1 year ago

AlexzyByte

asked in Storage and Deduplication

Auxiliary Partially NOT AVAILABLE AND DISABLE

Hi @Alexzy The jobs on the copy you show in the screenshot are partially available.This might be a secondary copy and you are trying to copy to a 3rd, 4th, etc. copy where the source for the next copy doesn’t have the complete job to provide to the next copy.Please try working back a step to a copy where the jobs are complete and attempting a recopy to that copy.For example:Primary → Secondary → TertiaryIf you are trying to copy jobs to the tertiary copy from the secondary copy, but the jobs are incomplete, this will fail.You will need to recopy the jobs from primary to secondary to ensure the jobs are complete.Try marking the jobs in the secondary copy for recopy from primary and then see if aux copy to the tertiary copy is successful.Thanks,Stuart

1 year ago

DarioVByte

asked in Self-Hosted Q&A

Change path index cache

Hi @DarioV Thanks for the question, we have some documentation for this task:Moving the Index Directory for an Index ServerThanks,Stuart

2 years ago

christopherleckyByte

asked in Developer Tools, Integration and Automation

Question on rest token management

Hi @christopherlecky I did a quick follow up with Development just to be sure I wasn’t missing anything.Development have provided this API, which might be just what you’re looking for:https://api.commvault.com/#fd997305-1eaa-493c-b5bf-bf0416fc44bc POST RenewLoginTokenhttp://WebConsoleHostName/webconsole/api/RenewLoginTokenThis operation renews and returns a new session token by providing the expired tokenRequest BodyName Description sessionId Authtoken which needs to be renewed deviceId Device name from where login API was called.Note: Same deviceId must be passed in POST /Login API during login HEADERSAccept: application/jsonContent-Type: application/jsonBODY raw{"sessionId": "{{ExpiredTOKEN}}","deviceId": "{{LoggedInDeviceName}}"} Apologies if we’ve gone around the houses to get here.Thanks,Stuart

2 years ago

0ber0nByte

asked in Self-Hosted Q&A

Accessing ComCell Console over secure port ?

Hi @0ber0n You mis-understand my suggestion.You can use Web Console to access the Java CommCell Console.https://documentation.commvault.com/11.24/expert/3838_opening_commcell_console_with_jar_file.htmlUse Web Console (Tomcat) interface on https port 443:https://webconsole:443/console/ { this will use Tomcat to reach the Java CommCell Console. Otherwise, your next option is to follow Configuring Secured Access on a Web Service to move Web Service from http:81 to https on a different port.Thanks,Stuart

2 years ago

0ber0nByte

asked in Self-Hosted Q&A

Accessing ComCell Console over secure port ?

Hi @0ber0n Web Console has a CommCell Console option at …/console.Try accessing Web Console and using /console to gain access to the Java CommCell Console.Thanks,Stuart

2 years ago

christopherleckyByte

asked in Developer Tools, Integration and Automation

Question on rest token management

Hi @christopherlecky I don’t think there’s a specific method to refresh the token.Let’s assume know a token is expired due to the timeout period exceeded, sending an authentication request would effectively give you a new token.You could set a long timeout period and continue to use that token for the duration.Or, you could monitor for response codes and do some error handling on: 401 Unauthorized The request did not include an authentication token or the authentication token was expired. If you receive a response for unauthorized (assume token expired), then perform a re-auth and replace the token.Maybe a balanced approach with a reasonable duration token and some handling on the expired token status?Thanks,Stuart

2 years ago

christopherleckyByte

asked in Developer Tools, Integration and Automation

Question on rest token management

Hi @christopherlecky A REST API token will expire after 30 minutes of no activity.So, if you continue to execute API calls, the token will remain valid.Rather than request a refresh, you can always simply request a new token, which will allow the subsequent API calls to execute. If this doesn’t help, maybe you can provide some extra context for the task you’re looking to perform and we can think on some strategies to help.Thanks,Stuart

2 years ago

0ber0nByte

asked in Self-Hosted Q&A

Accessing ComCell Console over secure port ?

Hi @0ber0n There are a few ways you can access the console using a web endpoint.You can use the http endpoints on both 80 (Tomcat) and 81 (IIS) as you’ve described, but Web Console also has a secured endpoint using https:443: https://webconsole/console.Opening the CommCell Console with a JAR File On a different note, there are steps provided to secure Web Service and move from http:81 to https on another port if you want to move this from http to a secured interface using https:Configuring Secured Access on a Web ServiceThanks,Stuart

2 years ago

Tom EvansByte

asked in Virtualization and Containers

VM Socket License not releasing

Hi @Tom Evans Apologies, it’s taken such a long time to get this followed up and answered. I have now had a confirmation from Development on the expected behaviours, so I’ll summarise here to (hopefully) round off this thread.A VM is discovered and protected on a particular Hypervisor host, we’ll call this host01.A VM socket license will be consumed per-socked for host01.If the VM is then migrated to another hypervisor host, this time host02, the socket license remains consumed with host01.To have the socket license consumption for this VM released from host01 and transferred to host02, either a traditional full backup of the VM on host02 OR an incremental backup of the VM on host02 plus a synthetic full backup is needed.This calculation is performed per-VM, so whilst a host might consume 1 or 2, etc. hypervisor socket licenses, each VM with a latest full backup on this hypervisor will hold the socket licenses on the host. Only once ALL VMs are moved from this host and have a new full

2 years ago

benjaminasByte

asked in Developer Tools, Integration and Automation

API 403 forbidden issue

Hi @benjaminas I would like to check the webconsole.log on the Web Console server, because it’s a 403 response, I’m guessing this is coming from Tomcat (or something else) rather than the Web Service (IIS).We might be reaching the end of what we can achieve here in Community and we may be better served here with a support ticket to progress this issue.If you do raise a support ticket, please feel free to PM me the number so that I can track internally.Thanks,Stuart

1 year ago

benjaminasByte

asked in Developer Tools, Integration and Automation

API 403 forbidden issue

Hi @benjaminas Thank you for the extra details, the 403 response suggests that a connection is being made because the service is returning that error code, so that proves tcp connections are being made.Something is different from 2 days ago, we need to figure out where.The Web Console is an endpoint redirect to the actual Web Service, so somewhere the connection is getting denied with 403 forbidden - is it the Web Console part or the follow on Web Server part?Or potentially some other service in between your API client and the Web Console is interfering with the connection and returning the 403 response.Are you able to check the webConsole.log on the Web Console machine to see what messages are reported when you make connection request?Thanks,Stuart

1 year ago

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